This is a fantastic service and so much quicker than using the NHS (ie local GP surgery). Appointment made the same day after booking an available slot on-line (plenty of choice via the app). Video... ãã£ãšèŠã
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I would recommend this to everyone. The nutritional therapist was great. This was my 3rd appointment with Andrea and she fixed a problem I have had for years and years within 2 appointments. No GP had... ãã£ãšèŠã
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Booked an appointment to discuss an injury I had 3+ weeks ago as it was not improving and wanted advice on physio or other options. I was told to attend A&E - I pointed out how old the injury was but... ãã£ãšèŠã
Very quick and very professional. Very much worth it to avoid lengthy waiting list for appointments. HAving a choice of consultants who you can talk to within a fer minutes is fantastic.
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Square Health was founded by the team behind the Doctors Chambers group of companies, and was set up to provide holistic medical, technological and claims-related solutions for insurers. The business is the result of over 20 years of experience within the healthcare sector. Our founders are doctors who also have a deep understanding of the complex requirements of the insurance industry. We have an established infrastructure; access to over 5,000 medical specialists across the UK, 200 staff spread across two UK offices and a software development team of over 100. Expanding on the clinical heritage of the group, Square Health offers an extensive range of medical services, including but not limited to: medical screening, 2nd opinion services, health MOTs, appointment booking services, virtual and face-to-face GP consultations, specialist referrals, physiotherapy sessions, counselling and dietician appointmentsâ all of which can be arranged in short timescales and are supported via our bespoke cutting edge technology and software solutions.
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Crown House, William Street, SL4 1AT, Windsor, è±åœ
- 0330 822 1776
- https://www.squarehealth.com/contact
- www.squarehealth.com
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Very speedy service
Blood kit arrived quickly with easily understandable instructions and it was very easy and quick to make a video appointment with a doctor afterwards to discuss the results. My only problem was trying to get enough blood to fill the necessary tubes. A pinprick on the finger was definitely not adequate and in the end I had to make a small cut with a sharp blade!
2025幎11æ7æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad you had a good experience. We can assure you this test option will be discussed in our upcoming clinical meeting for review. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Bad Nutritionist.
Used the nutritionist on the app as i was struggling to lose weight. I explained that I have ASD, ADHD and also cannot walk 10k steps a day without pain in my knees and hips.
I got told to eat 1600 calories a day and walk 6000 steps but 2 months later, no weight had been lost (or gained). I have simply been told since that I shouldn't cut more calories but i just need to walk more (which i can't. Currently on 6000-7000 steps daily, and do yoga 3 times a week).
I also asked for no prepare-ahead meal ideas due to the ASD/ADHD as those can be overwhelming. I just needed simple yet healthy. All i got sent were leaflets where you had to prepare ahead or there were 10+ ingredients that take a lot of preperation. I haven't used any of the recipes.
I stopped going to the nutritionist. I also found my BMR is 1360 calories which meant 1600 is my maintenance. I have since cut down to 1400 and finally losing weight.
Really disappointed as I thought a nutritionist would help to meet you where you are and help you adjust, not set a standard that would cause me pain or help me with neuro-friendly suggestions. It made me feel absolutely crap about myself.
2025幎10æ1æ¥
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Square Health ããã®åç
Dear Laura,
Thank you for taking the time to share your feedback. Weâre sorry to hear that you feel disappointed with your experience. Our approach is always grounded in evidence-based practice, with calorie guidance set within a safe and appropriate range to support sustainable weight loss while protecting long-term health. Where possible, we prioritise improving overall diet quality and building habits that feel maintainable rather than encouraging overly restrictive intake.
Throughout consultations, recommendations are tailored based on the information shared at the time, and adjustments are made as progress, preferences and challenges are discussed. Weight management can be influenced by many factors including consistency, tracking, activity levels and lifestyle events, and advice is adapted accordingly to balance progress with wellbeing.
We understand from your feedback that some of the meal suggestions and activity guidance felt overwhelming and may have been more challenging to your neurodivergent needs. That is valuable feedback and we are always working to improve how we adapt recommendations to different learning styles and needs. Your feedback has also been shared with the therapist for their onward reflection.
We appreciate you taking the time to leave a review and wish you every success in continuing your journey.
Kind regards,
Square Health Team
Speedy service âŠ
After trying to get a gp appointment for over a month with my local doctors, I was shocked how quick I could have an online appointment- the next day. The doctor I spoke to was knowledgeable, friendly and helpful.
2025幎10æ20æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
So grateful for this serviceâŠ
I was pleasantly surprised with my interaction with the out of hours GP service. I had a prescription ready to collect within one hour of my original call made to 111. Very professional and prompt service and I have honestly nothing negative to say. Overall very happy with the service.
2026幎2æ22æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Diagnosed and given prescriptionâŠwrong advice and drugs
Quick to get video appt but Dr gave incorrect diagnosis and issued prescription which cost £8 and would have been taken for shingles which I didnât have thereby risking unnecessary side effects and medication I didnât need.
No in depth looking into it, just took one look and prescribed. Unlikely to use again on present encounter.
Email today 23/2/26 asking for review , appt was 5/11/25. Very odd.
Further details sent by email as requested below 24/1/26
2025幎11æ5æ¥
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Square Health ããã®åç
Hello, thank you for your feedback. We are unable to locate your email with the details left on this review. To allow us to investigate this further and provide a full response, can you please send a detailed account of your concerns to TrustPilot@squarehealth.com. Kind regards, Square Health Team
Back injury
I had a back injury that hadnât cleared in a while so used the service. Got an appointment with the physio the next day. Physio was easy to talk with and recommended a series of exercises for the next few weeks that sorted the problem. Both the physio and the app that guides you through the exercises were great.
2025幎10æ20æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
The app was easy to use
The app was easy to use and there were plenty of appointments offered. The doctor I spoke with was very helpful and gave good advice. Would recommend.
2025幎3æ1æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Great MOT and ongoing advice
Prompt, accessibly and knowledgeable consultation focussed on the results of the screening blood tests.
2025幎11æ3æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Excellent advices and time spend moreâŠ
Excellent advices and time spend more the legat minute 15.Bless you Doctor Radhika.Xx
2026幎2æ16æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Easy to book appointments &âŠ
Easy to book appointments & easy-to-follow reminders/log-in process, great shorter counselling sessions with a professional, kind counsellor with targeted focus.
2026幎2æ16æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Great experience overall.
Great experience overall.
Quick results received.
2025幎11æ28æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Got what I needed but the doc hardlyâŠ
Got what I needed but the doc hardly gave me 5 mins of his time.
2026幎2æ2æ¥
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Square Health ããã®åç
Hello, thank you for your feedback. We are glad to hear that you have had positive experiences using our service. To allow us to investigate any concerns further and provide a full response, can you please send a detailed account of your concerns to TrustPilot@squarehealth.com. Kind regards, Square Health Team
Simply the most atrocious service
Simply the most atrocious service. Tried to order a health kit via the HSBC app. Error message each time. Tried all the troubleshooting from customer service, who in the end stopped responding to messages when they could not find a fix. Absolutely disgraceful
2026幎2æ8æ¥
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Square Health ããã®åç
Hello, thank you for your feedback. To allow us to investigate this further and provide a full response, can you please send a detailed account of your concerns to TrustPilot@squarehealth.com. Kind regards, Square Health Team
Impossible to login
Got the invite from HSBC, downloaded their app, and unable to login. Contacted squarehealth 2 months ago, been told to bear with them. A month ago followed up, and they told me again âplease patiently wait until we look at the matterâ no response since. Going to contact HABC directly
2025幎11æ1æ¥
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Square Health ããã®åç
Hello, thank you for your feedback. A member of our support team has been in contact with you to provide further assistance. Kind regards, Square Health Team
Easy to make appointments and GPs haveâŠ
Easy to make appointments and GPs have been useful in signposting my family and me. Saved a lot of time and love the flexibility of the portal.
2026幎1æ3æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Very good experience
Very good experience, knowledgeable and helped me progress through to seeing a specialist quickly
2026幎1æ21æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Excellent service
I was able to book an appointment easily and quickly for a time that suited me. The GP was on time, listened to me and I was satisfied with their suggestion.
Excellent service.
2025幎9æ30æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Polite and Knowledgeable
The physiotherapist was able to diagnose my condition quickly and from that outline a course of exercises. I found him both polite and knowledgeable. I would thoroughly recommend him and the service offered by The Exeter.
2025幎9æ30æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
Absolutely amazing experience with myâŠ
Absolutely amazing experience with my physiotherapist (Mansi shah). I was able to explain her my symptoms of frozen shoulder due to which my hand was restricted a lot in movement & had sharp pains. she guided me through good exercise which gave me a lot of relief.
Amazing service & will definitely use again in future.
2025幎9æ12æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
The GP was willing to listen
The GP was willing to listen and obviously listened carefully as I explained my problems. He was able to recommend potential treatment and to provide a precription for the medication suggested. All told a good experience
2025幎9æ23æ¥
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Square Health ããã®åç
Hello, we appreciate your feedback and are glad to hear that you had a great experience using our service. Thank you for taking the time to leave us a review. Kind regards, Square Health Team
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