First and foremost, about 28 hours after I made the initial claim, I had the new, replacement TV at my front door. That is exceptional customer service! The step-by-step process to try and fix the War... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Although it took 2 trips to completely correct the issue, it was understandable because the ice maker takes a couple of hours to cycle through it's process. The technician that came out was very good... もっと見る
It was very simple to submit my claim and the Allstate team was quick to respond. Their directions were very easy to understand and it was much appreciated. I hope to never have another fall where I... もっと見る
I was very happy to receive compensation for my defective item. However I don’t understand why my No Lemon Policy was not activated when I called for the fourth time about the non working ice maker an... もっと見る
企業情報
当該企業による記述
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Allstate Protection Plans
当該企業による記述
- When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
連絡先
360 3rd St. 6th FL, 94107, San Francisco, 米国
- socialhelps@squaretrade.com
- www.squaretrade.com
4.1
ほぼ満足
3万件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’m changing to State Farm as they are…
I’m changing to State Farm as they are saving me $60.00 per month. Exact same coverage!!
2025年11月19日
One of the fastest insurance claims…
One of the fastest insurance claims I've ever encountered.
2025年10月17日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Purchased a protection plan via Square…
Purchased a protection plan via Square Trade with Allstate for warranty coverage for a cell phone. I sent in my phone for a battery replacement. Phone was in working condition prior to sending the phone. Instead of repairing my phone, they recycled it for parts as the repair would be more than the cost of the phone. I was not informed of this decision initially and called to have the phone sent back to me to repair. This was not an option. This is not a repair company but rather a way to continue to sell consumers' devices for parts.
2026年4月16日
自発的なレビュー
Allstate Protection Plans からの回答
Hello Nikki,
We apologize for any inconvenience or frustration faced during your recent claim.
SquareTrade strives to provide quick and hassle-free service to our customers. We also make every effort to give updates at every step to ensure a positive customer experience. For Mail-In repairs, we guarantee a repair within 2-5 business days from the day your device is received. This solution enables customers to fix their item without needing to take any extra steps. However, if customers experiences any difficulty following through with this resolution such as in cases where the item is deemed unrepairable SquareTrade can reevaluate the claim and provide additional assistance.
One of our specialists has contacted you to discuss this and ensure that appropriate support is provided to resolve your issue.
Thank you,
AB
Vey bad experience very slow
Vey bad experience very slow , not good company, taken too much time , waste of money
Yes this is true review, I bought the product from Walmart website and bought insurance, they just sending me email not gift card , Already I contacted them 5 times or more they are not helpful, even yesterday the person called me saying same story, and I asked him why this company give too much waste time and give stress, this company workers not doing perfect job , they taken people too much time and questioning, and send emails , same product available on Walmart website not sending, consumer thinking they are sending but not , the replacement of that product they offer totally less price one like a trash one , really bad experience
2026年4月6日
自発的なレビュー
Allstate Protection Plans からの回答
Hello Humaira Siddiqui,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade does its best to provide customers with efficient and effective resolutions, as our goal is to eliminate any issues that could cause delays. Our gift cards are processed electronically within one business day to ensure that customers receive their payments quickly. We apologize that this did not occur in this case.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AA
Buyer be ware
Buyer be ware, they will not replace lost phones. They do not offer used replacements, and there is a high deductible. It’s cheaper to save the mount fee and deductible and just go get the phone repaired or replaced yourself. They can be hard to get ahold of and when you speak to someone they barely understand English. I canceled both plans over the phone and got verbal confirmation both plans were canceled, they proceeded to charge my account for the second phone(hopping you don’t notice). Make sure you verify everything was canceled! If you call them on the date they charge your card it’s too late, you’re already suckered into the monthly fee. I would highly recommend you to look elsewhere.
2026年4月15日
自発的なレビュー
Allstate Protection Plans からの回答
Hello ALEX LESSARD,
We’re sorry for any inconvenience you encountered while trying to resolve your issue.
SquareTrade offers various protection plans that can be added at checkout online or in-store. If a plan is unintentionally purchased, we strive to provide our customers with the necessary support to locate their account and process a cancellation.
Our goal is to make this process as hassle-free as possible; cancellation requests can be completed by visiting our online portal or calling our support line. We apologize for any inconvenience you may have experienced due to this.
We sincerely apologize for any frustration you have experienced with the resolution provided. One of our specialists has contacted you to further discuss this matter.
Thank you,
AB
They don't honor the warranty
I purchased a television for my grandmother and it does not work, they refuse to honor the protection plan. I asked for the agent to provide his information and he refuse. My grandmother has been without a television for a week! I have provided them with the service plan number and TC#.
2026年4月15日
自発的なレビュー
Allstate Protection Plans からの回答
Hello Monique Nelson,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade provides coverage for a wide range of electrical and mechanical issues, and when the accidental damage plan is purchased, it also covers physical damage. However, our Terms & Conditions specify that we only cover operational failure caused by a power surge if the item is connected to a surge protector. This was not applicable to your claim.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,
AA
This protection plan is a waste of…Time and money
This protection plan is a waste of money. I paid for coverage expecting support, but when my furniture started peeling and deteriorating, my claim was denied because it still “works.”
This is furniture, not a car or an electronic device. That explanation is completely unacceptable.
The customer service experience was even worse. I spoke with a supervisor named Valentina, who was rude, dismissive, and showed no interest in helping or resolving the issue.
If visible damage and deterioration are not covered, then what exactly is the purpose of this protection plan?
I will be escalating this issue to consumer protection agencies and sharing my experience publicly. Buyers beware.
2026年4月14日
自発的なレビュー
Allstate Protection Plans からの回答
Hello Marlene Rivera,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim. We understand how important it is to have a smooth and stress‑free process especially when you’re already dealing with an issue and we regret that this hasn’t been your experience so far.
At SquareTrade, we work hard to make our claims process as easy and seamless as possible. It’s clear we fell short of that commitment, and we sincerely apologize for the added stress this may have caused.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
We bought protection plan for our…
We bought protection plan for our outdoor furniture set and SquareTrade denied coverage due to the appearance of weather damage...when I explained again that it was OUTDOOR furniture designed to stay OUTDOORS and asked to speak with supervisor they offered just a refund of the protection plan. Maybe I should just get my attorney to look at this
2026年4月14日
自発的なレビュー
Allstate Protection Plans からの回答
Hello James Paulan,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim. We understand how important it is to have a smooth and stress‑free process especially when you’re already dealing with an issue and we regret that this hasn’t been your experience so far.
At SquareTrade, we work hard to make our claims process as easy and seamless as possible. It’s clear we fell short of that commitment, and we sincerely apologize for the added stress this may have caused.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
Trouble Free
Trouble free , quick claims process and fast delivery of replacement product.
2026年2月13日
TALAL, ALLSTATE’S ESCALATION ANALYST FROM THE CORPORATE RESOLUTION TEAM WAS PROFESSIONAL AND CUSTOMER FOCUSED.
I’ve decided to change my one star review for Allstate to a five star review based on the prompt help and assistance by Talal, Allstate’s Escalation Analyst - Corporate Resolutions Team. I received an email response after the weekend on the first business day. Very professional, customer friendly, and right to the point of the issue at hand. Talal helped me receive my check for an item purchased from eBay with an Allstate warranty 2 year plan. No beating around the bush, straight to the point, with a positive resolution. Thank you for your help and assistance Talal. I hope current and future Allstate employees mirror your professionalism and exemplary customer service and leadership. Thank you for taking a bad situation and reversing the outcome for the betterment of your customers’ financial situations and trust in warranties. Have a safe and blessed 2026!!!
2025年9月8日
自発的なレビュー
Allstate Protection Plans からの回答
Hello John Pacheco,
We’re sorry to hear about your recent experience with your claim.
SquareTrade does its best to make the claim process as hassle-free as possible. We strive to eliminate any problems that could cause a delay before they affect our customers. If any issues arise, our goal is to provide the support you need to complete the process. We apologize that this has not been your experience, and we would like to see how we can further assist you.
We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your claim. We hope to provide a better experience in the future.
Thank you,
TD
THEY DO ANYTHING BUT ALLOW YOU TO FILE…
THEY DO ANYTHING BUT ALLOW YOU TO FILE CLAIM AND RECIEVE PAYMENT. MUST SPEND HOURS AND HOURS TO RESOLVE
2026年4月6日
自発的なレビュー
Allstate Protection Plans からの回答
Hello Ben Bain,
We’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing this situation must be, and we appreciate you taking the time to share your concerns with us.
We’d really like the opportunity to take a closer look at your case and see how we can help turn things around. If you’re open to it, please email socialhelps@squaretrade.com with “Trustpilot Review” in the subject line, along with any helpful details such as your protection plan ID or preferred contact information. One of our specialists will carefully review your claim and follow up with you directly.
Thank you for giving us the chance to make this right.
Regards,
TD
Wasted claim
I was sent a voucher
digitally and when it was time for me to use it, I couldn't find it because of the over 20,000 emails in my inbox. When I asked if they could resend it, I heard from noone.
2025年10月17日
Horrid Company
Horrid company to deal with. Paid the monthly insurance on an iPhone for 2.5 years. When we finally needed the coverage, they sent us a refurbished phone with non-Apple parts so the phone didn't work correctly. It completely failed on us about 6 weeks after receiving from Allstate. They told us the "new" phone was only protected for 30 days and told us to pound sand. To make matters a tad worse, we would've received a much better price on a new phone traded in with AT&T on the original phone, but Allstate has that one now! All in all this is the single worst company we've ever encountered. It should be illegal how they conduct business, if you call it that. Highly unethical, and cost us hundreds and hundreds of dollars.
2026年4月5日
自発的なレビュー
Allstate Protection Plans からの回答
Hello Nate,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resolution and understand why this can be frustrating.
Again, we sincerely apologize for any inconvenience you've experienced thus far. However, we would appreciate the opportunity to further review the case and determine if additional assistance can be provided. If you would allow us, please email socialhelps@squaretrade.com and include "Trustpilot Review" in the subject line, along with any helpful information such as your protection plan ID or contact details. One of our specialists will examine the claim and follow up with you directly.
Thank you,
AA
Biggest waste of money
Biggest waste of money. Do not buy it because they will not honor the agreement.
2026年4月3日
自発的なレビュー
Allstate Protection Plans からの回答
Hello Randall Rivenbark,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not cover physical damage. While SquareTrade does its best to assist all our customers, we can only approve claims within the specifications of the coverage purchased.
We understand the frustration that can arise from this. However, we were pleased to speak with you and provide additional support regarding your protection plan. We hope to provide a better experience in the future.
Thank you,
AA
If you pay for a repair you won't be…
If you pay for a repair you won't be reimbursed you will be lied to
2026年3月14日
自発的なレビュー
Allstate Protection Plans からの回答
Hello BRIA GOERGEN,
SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that could cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. Based on the findings related to the account, further assistance regarding your plans has been suspended due to the documented evidence.
Thank you,
TD
poor corporate resolution team
They called and said they'd resolve the issue. I got three calls from an Anna at corporate resolutions. No phone number. I go into an abyss of prompts from an AI phone number. Said they would send an email too. No emails in inbox or junk mail. Another fail by squaretrade/Allstate.
2026年4月3日
自発的なレビュー
Allstate Protection Plans からの回答
Hello John Tuhey,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade offers various resolution options to ensure we meet our customers' service needs. Our goal is to provide coverage for our customers throughout the duration of the protection plan. Our resolution options depend on several factors, including the type of item, the specific issue, and the item’s price. Sometimes, delays may occur if we don't get response on the offered resolution options. We apologize for the lack of a timely resolution and understand why this can be frustrating.
In this instance, we were pleased to assist you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AB
Walmart protection by Allstate
At first, I contacted them by phone, but unfortunately the person who assisted me was not able to solve my problem. Later, I was contacted via email and my experience completely changed. The team reached out with great professionalism, willingness to help, and genuine kindness.
They carefully reviewed my case, stayed in communication, and guided me through the process step by step. In the end, they resolved my problem and approved a replacement for my TV.
I truly appreciate the support and the way they handled everything after the first inconvenience. Thank you for making things right and for the excellent customer service.
2026年3月30日
自発的なレビュー
Allstate Protection Plans からの回答
Hello Fabio Rodriguez,
We’re truly sorry for the frustration you experienced with your recent claim, and we appreciate the opportunity to address your concerns.
SquareTrade does its best to provide a smooth claims experience and eliminate any issues that may cause delays, as we strive to offer expedient and hassle-free service. We give our specialists extensive training and coaching to ensure they provide courteous and knowledgeable claims assistance. We are sorry to hear that this was not your experience.
Once again, we sincerely apologize for any difficulties you've experienced so far. However, we would appreciate the opportunity to review your claim and determine how we can assist you. One of our specialists has reached out to you to offer further support.
Thank you,
TD
I have had several different plans and…
I have had several different plans and and have not had any help with them I buy things and never get the correct replacement or help needed this is a joke. I pay for protection to be able to get what I pay for. This has not been the case
2026年1月17日
Allstate Protection Plans からの回答
Hello customer,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that might cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This process ensures that the information regarding the claim is verified to prevent misrepresentation. We apologize that this has resulted in your claim still pending the completion of this process.
Currently, one of our specialists has contacted you to offer further assistance and support.
Thank you,
AA
Frequent changes to repair appts
We are having difficulty getting out refrigerator repaired. Allstate's partner Goodman Home solutions cancelled our appointment at the last minute, after sending a confirmation of today’s appt. Now we must wait 8 days for another appointment. This is after our earlier appt didn’t occur because the technician didn’t ring the doorbell while my wife and I were both home. Not to mention, the company changes scheduled appts to different hours right before the appt, so we must keep the entire day free when scheduling an appt with them. We opened our repair request 35 days ago.
2026年3月31日
自発的なレビュー
Allstate Protection Plans からの回答
Hello Craig,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards.
We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your claim. We hope to provide a better experience in the future.
Thank you,
AB
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。