Star Alliance レビュー 

Totally useless organization.Keeps pushing problems away to Individual airline on Points Accuration problems. SIA rejects Thai Airway ( Full Price Ecomonic Class (Y) points. Star Alliance just point around and said they cannot do anything and refer back to SIA and said it's their problem ( So what Alliance ) All BS and Money Hungry .

I am extremely bothered by Star Alliance Healthcare . I expressed my interest to buy an insurance for my health care, however I didn't promise that I will buy my health insurance policy from them as I am a middle aged lady with no major health conditions, complications or issues. I just needed medical advice for my future health care and quotation so that I can speak to my house physician, son, compare it with other companies and then take a decision. Inspite of repeated requests NOT to call me-- I will get back in touch if and when needed the agent Chanchal Pal or also other agents constantly called me - even on Sunday to persuade , and compell me to take their policy. There was so much discrepancy in what they said and what they actually deliver. I found out from a few others that it is NOT completely reliable and decided NOT to proceed. Even after that they kept pestering me. I am writing this as a complain and will escalate the matter further if this idea of bothering me, trying to compell me and disturbing me over the phone repeatedly is NOT stopped. I am surprised by their desperate nature, and NOT allowing me as a customer to decide for myself. I will surely NOT recommend this health care company to anyone for their medical needs. It's not hospitality BUT hostile nature which they have exhibited. I am very disappointed and would like to request the manager/ management to look into the matter personally. This is NOT how business is done. I don't want your help or services any longer. PLEASE kindly DONOT bother me either by e- mail or phone. IF and WHEN I need your help or service I will get back in touch with you personally. Thank you. 😊

ITA Airways denied my family boarding on our confirmed return flight because of an error in their own booking system, and then refused to fix it, re-route us, or compensate us. My wife, our one-year-old daughter and I were left stranded in Spain with nine suitcases.

The full picture, across a single return booking (Cairo to Málaga round trip):

Outbound: our Cairo to Rome flight was cancelled on the day of travel. We were re-routed Cairo to Frankfurt to Rome to Málaga, three flights with an infant. On arrival, two of our bags were missing for four days and my golf bag came back damaged (ITA has since reimbursed the damaged bag, credit where due).

Return: we arrived at Málaga for our confirmed flight to Cairo, having changed nothing on the booking. At check-in we were told our infant daughter's name in ITA's system didn't match her passport, and that she therefore couldn't fly.

Here's what makes that indefensible: the same child, on the same passport, on the same booking, had already flown the entire outbound journey. Her passport was valid. The error was in ITA's system, not our documents.

Ground staff spent about 90 minutes trying to resolve it with ITA. With check-in closing, I offered to buy a brand-new infant ticket on the spot at my own expense. Refused, "only through your travel agent." The ground-services office finally confirmed in writing that ITA could not resolve it. We were denied boarding.

No re-routing. No refund. No compensation. A family with a one-year-old, stranded, with the airline's own paperwork confirming what happened.

I'm a Star Alliance Gold member, the alliance ITA has just joined, and I fly frequently. I understand that things go wrong in aviation. What I have never seen is an airline cause a problem entirely through its own system, be handed a solution by the customer, refuse it, and then walk away from the family it stranded.

I have the complete documentation: booking, re-routing records, the denied-boarding document from ground services, photos and receipts. A formal EU261 claim is underway.

I will update this review if ITA Airways takes responsibility and resolves the matter.

Same child. Same passport. Same booking. Denied boarding anyway.

I recently travelled with Ethiopian Airlines, and this was by far one of the most disappointing travel experiences I have had in many years of flying.

I understand that delays can happen — they are sometimes unavoidable. However, what is completely unacceptable is the poor communication, lack of empathy, and disrespectful attitude shown towards passengers when things go wrong.

I experienced major delays on both my outbound flight to Harare and my return journey to London Heathrow. The way Ethiopian Airlines ground staff, and some cabin crew members, handled the situation was extremely disappointing. The level of customer service was among the worst I have experienced from an international airline.

The most frustrating part was how passengers were left without proper information or support. Instead of receiving reassurance and assistance, I encountered confusion, poor communication, and staff who appeared unwilling to help.

Lost property — and a complete lack of support

Because of the delays and the confusion surrounding the journey, I accidentally left my wallet in my Cloud 9 seat. I immediately tried to resolve the issue and even provided information showing that I could track the location of my property. All I needed was someone to take ownership and guide me through the recovery process.

Unfortunately, my experience at Addis Ababa was extremely frustrating. I was sent from one person to another with no clear instructions or assistance. Despite explaining the situation, I was met with unhelpful responses and eventually told to simply proceed to my gate, without any meaningful explanation of how my wallet would be recovered.

This was not just about a delay or a lost item — it was about how a paying customer was treated. A good airline is judged not only when everything goes smoothly, but also by how it supports passengers when problems occur.

As a Star Alliance member airline, I expected a much higher standard of service. Based on this experience, I will think very carefully before choosing Ethiopian Airlines again and would not currently recommend it to other travellers.

The first time I saw the web I was crying of joy I need a flight an it’s reminds me of sunset don’t listen to the haters!

Received the message by email to check-in my carry-on luggage with Austrian, but not allow to get the tag at the machine, re-directed to the big line-up with other big suitcases, no dedicated desk on Heathrow (on Charles de Gaulle they have it!)

I am extremely disappointed with my experience flying with Avianca and how they handled my baggage issue surrounding one of the most important days of my life — my wedding.

My checked baggage was lost, and because of this, I missed my wedding ceremony, which began at 3:00 PM MST. The bag contained essential items that could not realistically be replaced on short notice, including my wedding attire, makeup, and other personal belongings. This situation caused significant emotional distress and disruption to an event that can never be recreated.

What made matters worse was the complete lack of reliable communication and follow-through from the airline. I received multiple baggage update text messages that were inconsistent and inaccurate. I was specifically told that my bag would be delivered to me once it arrived. That never happened. Instead, after waiting and receiving conflicting updates, I ultimately had to drive an hour back to the airport myself to retrieve my luggage.

When I arrived, my baggage had been left sitting out in the open and accessible to anyone. Considering the value and importance of the contents, this was incredibly negligent and unacceptable.

I was also disturbed by my experience during the secondary checkpoint process at the gate. My unopened water bottles purchased from duty-free were confiscated despite my having proof of purchase, while other passengers appeared to be allowed through without issue. The inconsistency of treatment was concerning and added further stress to an already terrible experience.

I attempted to give Avianca the opportunity to address this situation privately and make things right before escalating publicly. Unfortunately, they refused to provide a meaningful resolution or take accountability for the impact this had on my wedding day.

This was my first experience flying with Avianca, and based on how this situation was handled, it will very likely be my last.

Horrible experience. Left hand doesn’t know what the right hand is doing, the airlines reps blame each other for issues, United doesn’t ‘talk’ with Lufthansa or vice versa especially when my baggage is missing.

Never had this experience before will make me think twice about booking with either of them again.

Do not ring this number 074827940220 .As it is someone claiming to be a holiday rep from star alliance.giving you big discount so after you pay your deposit he will clear you bank account out and you will not be able to contact him again.when you call the number that put you through to the booking agent he will ask you to call him on watts apps the number above and rip you off.

FRAUD company trading under a professional website do not use !! I am owed compensation for a return ticket which failed so we bought another at the airport !! Promised compensation to my card but instead they tried to scam £800 from my credit card using an ID as Trinidad Airlines then tried £200 using the ID Gym company. They kept asking for my bank balance ? when a simple refund can be processed via bank transfer. They took card details of 2 accounts yet still could not process a refund ?? Said with bank transfer I will get less & with debit or credit card the full amount. Just pathetic fake stories. I advised I will call police and they cut the line. SCAMMER

I see that the overall rating is bad and now i understand why!
I am currently on a business class RTW trip at a cost of € 11.000
Planning and booking was actually easy with the RTW tool. But then the problems started:
First leg NCE-IST was great with Turkish airlines. But the online checkin in the Lufthansa App which issued the ticket due to my Miles and More card, did not work. When clicking on the yellow checkin button you get hyperlinked to the TK website but checkin not possible because the PNR was unknown by their system. After many calls to the LH and the TK call centres, i was told that some of the airlines i was about to fly with, issue their own PNR in the background and he gladly gave me these for TK and some others who do the same. Checkin for TK flights IST-CMB worked then.
Now i have today experienced the same thing by trying to checkin on Air india from CMB to DEL despite the fact that their PNR was supposed to be the same than the main one
Now i am seriously afraid that this whole story continous for the remaining long trip DEL-SIN-SIN-AKL-SYD-HOU-SJO-PTY-BOG-GIG-LIS-FRA-NCE

I also contacted Star Alliance via their app to ask them for a flight change to skip BOG as a destination as i have never asked for that and discovered later there is indeed a SJO-PTY-GIG flight which is much shorter and less stressful but was never presented to me on the website.
I made the same request to Avianca, the airline which operates this flight but no answer from both. What a bad customer service.
What now??? Will there be a human being calling me on my whatsapp or email rather than me chatting with totally useless AI chatbots. Thats not artificial intelligence. Thats no intelligence at all !!!!

I haven’t actually travelled on our Star Alliance RTW trip as yet but as far as the booking process goes, the experience in making trip reservations online has been exceptionally satisfying. Also travel in the past with 2 of the airlines I am flying with (SQ and LH) has been nothing but the best.
More importantly, when I had to make contact
With Star Alliance reservations about one sector, Martin was extremely helpful in finding a solution for me.
I hope that the trip itself works out to be likewise.

I am gold of startalliance member and I planned travel from Oslo to Zurich. Due one of the benefit of starallince gold member, allowing 20 kg extra luggage so for this reason I bought ticket without luggage . When I check in with 11 kg luggage I paid 710 NOK luggage fees. I do not understand this situation with Lufthansa!!!! I tavel so many times with turkish airlines same situation and did not pay any luggage fees. Again I wouşd like ask to person who will decide choosing airline member is the start alliance correct choose!!!!

Ever since the strike it has turned me off i feel like no longer to fly with air Canada any more

I have rarely experienced such a cold and disrespectful attitude from an airline. We had already flown more than eight hours from Zurich to Montreal when we were denied boarding for our connecting flight to Punta Cana. The reason: we hadn’t filled out the so-called eTicket required for entry into the Dominican Republic.

What Air Canada completely ignored is that this form can be submitted online right up until immigration, as confirmed by the official Dominican government. They simply didn’t care. We were turned away with no support, no Wi-Fi, no assistance, and no attempt at a solution. I stood there with my four-year-old daughter, overwhelmed and helpless. The staff showed no empathy, no responsibility, and no willingness to assist.

For my daughter, the situation was extremely distressing. After a long intercontinental flight, we were rerouted to Toronto, forced to stay overnight, and deal with more waiting. It was exhausting for her emotionally, and for us it was a logistical and psychological nightmare. I was on the verge of a breakdown.

This ordeal cost us over 600 Swiss francs in unplanned expenses for hotel, food, and transportation. On top of that, we lost a fully paid vacation day that we will never get back.

What makes the situation even more absurd is the fact that in Toronto, no one asked us about the eTicket. No check, no mention. In Montreal, it was supposedly a reason to block our journey, in Toronto it didn’t matter at all. This shows how arbitrary and inconsistent Air Canada's procedures are.

All three flights we took with Air Canada were also a disgrace in terms of cleanliness. Dirty seats, stained tray tables, grimy windows, worn-out cabins. For a global airline, this is unacceptable and frankly disgusting.

To make matters worse, our checked luggage arrived more than a full day late, despite repeated assurances from both the gate staff and the Air Canada info desk that it would arrive on time in Punta Cana. The local baggage support at the airport was appalling – slow, disorganized, and almost impossible to reach. We were left to sort everything out ourselves without any reliable information or assistance.

This airline completely abandoned us. In a situation that called for empathy, communication, and basic support, what we experienced was indifference, incompetence, and a total lack of responsibility. Absolutely unfit for families. A risk for any traveler.

Never again Air Canada.

Turkish Airlines (case TK-13039836) stranded me overnight in Kuala Lumpur after a 10-hour delay on 18 June 2025, causing me to miss my connection to Da Nang.

Their staff promised reimbursement for hotel, food, and transport — exactly what I submitted receipts for. Instead, I’ve been caught in a circular loop for over a month:

“We reimburse hotel, food, transport.”
Me: Sends hotel, food, transport receipts.
“Sorry, we only reimburse hotel, food, transport.”

If Star Alliance holds its name to any standard, why is this behaviour tolerated from a member airline?

Turkish’s responses have been evasive, dismissive, and contradict their own promises. EC261 was eventually paid, but these out-of-pocket expenses are still being dodged.

If this is how members treat passengers, the value of Star Alliance’s name is in serious question.

Star alliance flights from Europe to US with a dog
Star alliance flights from Europe to USA used to be dog friendly and we’ve flown with our dog many times from SFO to Zurich and ZH to SFO. The dog was travelling in the hold.
Than in July 2024 dogs could not fly back to the USA. The excuse given was rabies.
The CDC posted new guidelines in the fall of 2024 about flying to USA from countries with rabies and rabies free countries.
All Star alliance airlines now go (wrongly) by the guidelines that are only for countries with rabies and don’t allow dogs from Europe( no rabies countries!) on most of their flights ( only a few airports).
And further more, now Star Alliance allows dogs to fly in hold to LA but not SFO. No explanation has been given to us.

The irony of that is that, as an explanation, they put on their websites link to CDC new guidelines and when you click on it, it states that dogs from non rabies countries are free to fly to any airport ! But now they do not let us fly our dog to SFO but allows to fly the dog to LA.
BUT if you pay cargo, not the hold ($500), for us $5000 for our dog, the dog flies in the same plane as you with the difference that you pay a premium and custom people both in ZH and SFO make a lot of money and take care of the paperwork....

Sind wegen dem Streik in München in Bangkok gestrandet und es interessiert die Star Alliance überhaupt nicht. Thai Airways meinte, dass geht uns nichts an und wir müssen uns selber um einen Ersatz kümmern, wo wir bleiben und wie wir nach Deutschland kommen.
Herzlichen Glückwunsch Star Alliance. Nur Sprüche und nichts dahinter.

Star alliance flights from Europe to USA used to be dog friendly and we’ve flown with our dogs in cabin many times.
The CDC posted new guidelines in August 2024 about flying to USA from countries with rabies and rabies free countries.
All Star alliance airlines now go (wrongly) by the guidelines that are only for countries with rabies and don’t allow dogs from Europe( no rabies countries!) on most of their flights ( only a few airports).
We have our dogs booked and paid for and now they won’t allow them!
The irony of that is that, as an explanation, they put on their websites link to CDC new guidelines and when you click on it, it states that dogs from non rabies countries are free to fly to any airport !

NEVER AGAIN! You book months in advance and when you need to change it is $150 even if they change the time on one of your flights. You never know who to call because they all pass the buck to other airlines on the star alliance circuit. It is terrible. It takes hours of your time. Better to just book the tickets individually. I'm still not sure how I will get home.