Avoid this company at all costs.
Avoid this company at all costs.
We paid Stockport Resin Driveways £5,750 for a resin driveway and have been left with defective workmanship, damage to our property, broken promises and complete disregard for their contractual obligations.
During the installation, the company admitted they had not ordered enough resin to complete the driveway. As a result, the driveway had to be laid in two separate stages, leaving an obvious patch where the two applications meet. We were assured this would âblend over timeâ and that, if it didnât, they would return and rectify it. It never blended, and despite repeatedly acknowledging the defect, they have never returned to put it right.
Their operatives also caused damage to our property during the installation by knocking an electrical box from the wall and damaging a fence with their machinery. Those issues have never been properly resolved.
For almost a year we have chased this company for a resolution. We have WhatsApp messages showing they accepted responsibility for the defect and repeatedly promised someone would attend, repairs would be carried out and phone calls would be made. None of those promises were honoured. Eventually, all communication stopped altogether.
The driveway was supplied with a 10-year guarantee, yet that guarantee has proved meaningless. The company has failed to honour both its guarantee and its contractual obligations by refusing to rectify workmanship it has already acknowledged is defective.
As a final attempt to resolve matters without court proceedings, we sent a Formal Letter Before Action giving them 14 days to respond. That deadline has now expired. We are now on day 15 and have still received no response or contact whatsoever.
We are now proceeding through the appropriate legal channels, including obtaining an independent report, instructing another contractor to rectify the defective workmanship and seeking to recover all associated costs.
If you are considering using Stockport Resin Driveways, our experience has been one of poor workmanship, damage to property, broken promises, failure to honour a 10-year guarantee and complete disregard for their customers once payment has been made. We cannot recommend this company.
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