Structube レビュー 1,294

We had a missed delivery. It was not the delivery drivers fault. I added a secondary number and buzzer code, which I emailed customer service the day before. They answer their emails within an hour usually so I know they got it. When they weren’t allowed in the building, customer service said it was received too late to give to the driver, even though the day the delivery was missed they were able to reach the driver within 5 min with no problem to see if they could come back. Then I had someone email back and forth with no accountability. They are very fake nice and very condescending. They won’t wave a fee even though I spent 3500 dollars. As a customer I just don’t feel like it was handled properly and will never buy from them again. Honestly I would have no problem paying the 70 dollar fee and order from them again if I felt like they cared at all. As someone who never complains and works in customer service I am disappointed.

I bought The Karim Mid-Centure table beginning of April 2025, and I had it less then 2 months. It arrived with a crack where the table is supposed to lock for it to not extend and scratches all along the border of the table. I accepted a credit for those damages instead of returning the table because it was a big table and hard to move. 1 month and a half later, I had an event so I tried to extend the table with barely any force and the wire that helps the table extend rips. I barely even felt that it ripped until I wasn't able to fully extend the table and noticed a wire hanging. I tried claiming warranty and Structube refused. So now I have a broken table with no way of extending it which was the main reason I bought it and basically lost 1200$. I will never buy anything from Structube again.

J’ai appelé pour un problème avec la livraison. La personne à qui j’ai parlé au magasin a remis en question les renseignements qu’on m’avait donnés (comme si je m’amusais à mentir à un vendeur de meubles!) et m’a fait la leçon au sujet de mes disponibilités…le tout SANS régler le problème
C’était la dernière fois

The modular soft couch is the worst couch I’ve ever sat on in my entire life. We are constantly being poked by feathers. Worse than the couch is the customer service. We hadn’t owned the couch for even one month and Structube refuses to do anything about it. No refund, no credit, no exchange, no help whatsoever. They simply refuse to take any ownership for the poor quality of the couch. The worst customer service I have ever experienced. I will never purchase anything from Structube again and I wouldn’t recommend Structube to anybody! $2,500 WASTED!!

SO disappointed! I ordered the JERRY kitchen table absolutely loved it. Within 10 months of having it the top started to chip around the edges of one part of the table where no one hardly ever sat. I have only washed this table with water and a cloth. Structube would not replace the table top said basically it was my fault the table is the way it is due to something I did wrong. I am so embarrassed when I have company over so am now having to buy a new one, somewhere else obviously. This is horrible customer service!! We had planned to buy our couch there next...that will NOT be happening.

Bought chairs and a sofa from Structube. After barely a few uses, the chairs constantly need to have the screws tightened, otherwise they are super wobbly. And even after tightening the screws they are unsteady. Structube tells me it's not a manufacturing defect and it's "normal" to have to tighten the screws on their chairs regularly (I'm taking after every time you sit in them). The sofa fabric also ripped pretty fast and Structube said it was an "out of warranty usage" that caused "normal wear and tear" and that they couldn't help me. What?

Customer service can't help - if you reach them, they might open a ticket that goes nowhere. Otherwise you have to almost harass them to even get a call back.

They also delete negative item reviews off their website, as far as I can tell, as my reviews were published and then disappeared.

Purchased a Reno dining room table in June 2024, that delivered in January 2025. After two months, the wood table top split. Structube customer service which appears to be offshore requested photographs and is now declining to repair/replace stating the wood split because I have a window and a fireplace in my condo. The end of the table that split is nowhere near a window and my fireplace is electric - it does not generate heat. They refuse to send anyone to inspect. There have been prior similar complaints regarding this table. Buyer beware - you get less than what you pay for. Their furniture is junk and their customer service decides the validity of your claim for defective merchandise under warranty arbitrarily from the comfort of their keyboards, likely in some far-off land.

Achat en ligne. Livraison date prévue. Très rapide 8h00 am. On peut suivre livraison en direct.
Chaises cuisines. Je les adorent.

Purchased an Indian rosewood cabinet from Structube mid 2023 for $ 1000. After 20 months one of the doors became bent, turning outwards by about 1/2 inches, not in flush with the rest of the cabinet’s body. It’s very visible and ruins the furniture’s appearance. It might continue to get more distorted as it’s caused by the wood drying process. Customer service simply refused any help referring to their one year warranty. Be aware of their ignorance and definitely don’t buy Indian rosewood pieces from them. By comparison I’ve had a similar wood defect experience with a dining table from Decorium and they exchanged the table to a new one after five (!) years.

trop cher pour de la m...e. J'ai acheter un sofa sectionnel 1400$ environ. 7 mois après un des coussins est totalement déformé. j'appelle structube et j'envoie des photos et ces voleurs me disent qu'il n'y a pas de garantie contre la déformation des coussins.
Fuyez ces magasins de crosseurs

J'ai reçu un article qui était brisé et après plusieurs message et photos envoyés, on refuse de me le remplacer. On dit que c'est moi qui l'ai endommagé !!

We paid for a sofa on Dec 30, 2024, which the lady in the store said would be delivered on Feb 21, 2025. When we called them in February, they said it would be ready by Mar 26. Now, when I see the online tracker, it says that the item will be delivered in late May 2025. When we called the store, they didn't give any definite answer; they said the item might be delivered in the second week of April, whereas the online tracking said it would be delivered in late May. Customer care does not take any steps to expedite. Seems like they have been doing this to other customers, too. What a disastrous company!

J’ai acheté deux poufs OMBO chez STRUCTUBE. Ils sont en lainage et ne contiennent pas de sac de retenue à l’intérieur pour le rembourrage constitué de minuscules billes en polystyrène.
Au bout de peu de temps, les mailles s’élargissent, le pouf se déforme complètement et les trous laissent échapper les billes lousses à l’intérieur.
J’ai ouvert la fermeture éclaire en-dessous (devant servir à enlever le rembourrage pour nettoyer la housse). À ma grande surprise, des millions de minuscules billes s’échappent et sont très électrostatiques. On en retrouve partout. C’est très volatile et dangereux pour les enfants et les animaux qui pourraient les avaler, donc aucunement sécuritaire.

Chez Structube, il est difficile d’obtenir un remboursement. Ils ont accepté un échange une première fois pour finalement me retrouver avec le même problème. Ces poufs sont inutilisables. Nous en faisions pourtant une utilisation normale, ce pourquoi ils sont conçu: mettre ses pieds de sous.

La garantie maintenant échue, on ne veut plus me dédommager.
À l’Office de la protection du consommateur on me dit qu’il y a une garantie légale, surtout qu’il s’agit d’un défaut de fabrication et d’un problème grave de sécurité. L’item devrait avoir une durée de vie normale. Ils sont d’une qualité douteuse.

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I have purchased a bed couple of years ago, and few little parts that hold slats were lost during moving. I contacted support provided my receipt, begging to purchase the lost parts, support person Wiam said no purchase possible and they only send parts when it’s under 1 year warranty. So after couple of years I have unusable bed frame because structube doesnt allow you to purchase parts.

Order December 1st, 2024. Told it would be available early February. Then told mid-March. Now told end-March. Not sure when or if I will receive it. Never again.

Amazing quality but the time it takes to get delivered is pathetic. Won't do it again unfortunately. Was told 3 weeks and it's been 2 and a half months.

Worst customer service! I purchased the Jace dresser and matching nightstand in mid 2023. After two months of light use one of the drawers/track was not functioning properly. A part was sent out to me to fix ourselves. Another few months later the same thing happened to another drawer and parts were mailed out again. I am now considered passed warranty at under two years. The final drawer has the same issue and the dresser has now been discontinued. After emailing and on the phone back and forth, customer service has said nothing can be done since they don’t make the dresser anymore. My husband confirmed it’s the same part for the nightstand which we have, and I asked if that part can be mailed out. The representative on the phone quite rudely told me it doesn’t work like that and the nightstand would have to have an issue for the exact part I need to fix an ongoing issue. I told her then we have an issue with the nightstand so we can just get the parts and she smugly told me to email pictures of the damaged item. When asked to escalate this to management to sighed and put me on hold. I am now escalating the issue to management, who are suppose to call me, but I am not hopeful that this can be resolved.

Worst customer service thus far!

I recently bought a carpet from Structube, and I would give it 0 points if I could. The carpet arrived dirty, with mud all over it, and the threads were completely broken. I sent a picture and video to show the damage and requested a return.

Customer service was horrible. It took almost 3 weeks of constant follow-ups to get any response, and no one ever called me back. At the end, they did not take responsibility and told me the carpet was used. I didn't accept it because it was dirty and damaged, yet they asked me to pay for the return shipping.

This was my first and last order with Structube. I will never buy anything from you again. Your product and service are both terrible.

They have very poor after-sales service and I made a mistake of more than 4000 dollars and bought a device from them. One of the devices, which was a console, had a wrong closing method and was broken, but the neck was not attached.
It's really a stupid company

j'ai commander 3 miroir sur le site internet de structube, les trois miroirs étaient deja rouillés ! de decide de procéder a un retour, on me dit de remplir un formulaire en ligne et une semaine et demi plus tard je n'ai toujours pas de réponse ! N'ACHETER PAS SUR CE SITE !