Stuarts London レビュー 

239
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent customer service from M at Stuarts once again. Couldn't have been more fast, friendly and helpful sorting out a return/repurchase due to me ordering the wrong shoe size twice. Thrilled wit... もっと見る

5つ星のうち5の評価

Great experience shopping here, they are quick to deliver, returns process is easy and they have a lot of stock to choose from. One downside is the sizing, other shops show the exact measureme... もっと見る

企業が回答しました

5つ星のうち5の評価

Brilliant store. Bought a Carhartt WIP detroit jacket on Thursday, it arrived on Saturday with standard shipping. If ordered before 3pm, it’s dispatched on the same day which is a rarity for online st... もっと見る

企業が回答しました

5つ星のうち1の評価

English translation: Big warning – this is a supplier that systematically scams customers. I ordered a T-shirt, but the size didn’t fit, so I returned it. I then received a reply saying that it w... もっと見る

企業が回答しました

企業情報

  1. 紳士衣料店
  2. 衣料品店
  3. 靴屋

当該企業による記述

Stuarts was founded in the heart of West London in 1967 with opening a store in Shepherds Bush. We are famously known for our contribution to the Mods and 80s Casuals subculture. Stuarts London became the ultimate destination for fashion-focused Lads, travelling from all areas of England. As QPR football team was in the premier league, The Lads would use the match days as an excuse for a shopping trip to Stuarts, coaches would park outside, to catch all the latest sought after brands. It is well known that on match days Stuarts would be mobbed with customers. Some-days a queue would even stretch outside the shop. Today we pride ourselves on bringing you a great choice of luxury & heritage menswear from brands that we carefully select from around the world. For those who love retro fashion, the store still stocks a selection of the vintage brands that helped build our foundations like the iconic Baracuta Harrington jackets to Danner boots. We are an official authorised stockist of every brand we display which confirms our product authenticity.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

239件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 66%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(239)

過去12か月のレビュー数: 46

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great customer service and unbeatable…

Great customer service and unbeatable selection of brands!

2024年3月18日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi James, thank you for the 5-star review - happy to hear to great feedback on our customer service & brands list.

5つ星のうち5の評価

Barbour wax Jacket

I recently purchased a Barbour limited edition International wax jacket from Stuarts of London
When it came it was packaged perfectly
The Jacket itself was of the highest quality
Unfortunately the jacket was slightly too large for me
I contacted Stuarts and spoke to Rai who offered to receive it back from me for a refund
I can not fault this company and would highly recommend the company 😊👍

2024年3月1日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Graham, thank you for the kind words & review - we are happy to hear our customer service team was able to resolve your return swiftly & look forward to having you back.

5つ星のうち5の評価

Really fast despatch & delivery, great CS

Really fast despatch & delivery. Ordered a snow peak single action table with standard delivery (£3.95) and it was delivered the next morning! Well packaged and sublime piece of furniture, exceptionally well designed and finished. Best snow peak item I have acquired yet. Contacted customer service about a price match as the price dropped the following day and they not only responded within 20minutes- but sent a partial refund too. Really impressive- keep up the good work Stuarts London! - this will be my new go to place for Snow Peak gear.

2024年3月14日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Kate, thank you for the kinds words & 5-star review. We appreciate your feedback & look forward to having you back.

5つ星のうち5の評価

Great brands and service

Great brands and service, deliveries very quick and customer services outstanding.

2024年1月25日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Jag, thank you for the kind review. Your feedback is greatly appreciated and we look forward to having you back.

5つ星のうち5の評価

10/10 Always!

Customer service team is fantastic, have had to speak with them a few times regarding orders and they always go above and beyond. Orders are always delivered quickly and packaged very well. Will continue to use Stuarts over any independent retailor and will always highly recommend.

2024年3月14日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Sadie, thank you for the kind words & review - it means a lot to have loyal customers like yourself continuing to support independent businesses like ourselves.

5つ星のうち5の評価

This is an amazing store and the staff…

This is an amazing store and the staff are very helpful. Some great brands you have to go and visit them

2024年3月2日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Justin, thank you for the kind words & 5-star review - our team are very knowledgeable and will always do their best to assist. We look forward to having you back!

5つ星のうち5の評価

Stuart’s is the king of tradition mixed…

Stuart’s is the king of tradition mixed with fresh contemporary trend. If your into your classic brands or latest seasonal style or brand ,Stuart’s and can not be beaten. Quality of garments and customer satisfaction I would say is the front of this gentleman’s outfitters which never fails to please !

2024年3月14日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Luke, thank you so much for the kind words & we are pleased to hear of your experience with us!

5つ星のうち5の評価

Great shop ⭐️⭐️⭐️⭐️⭐️

I use Stuart’s often never had a issue always great service and fast delivery

2024年3月9日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Liam, thank you for the 5-star review - happy to hear you are pleased with our service and look forward to having you back!

5つ星のうち5の評価

London's finest

One of the few independent menswear stores left in London that consistently look to introduce new brands to the market. Prefer to pay a bit extra to support the family owned Stuarts and hope they are here doing what they have been doing since the 1980's for many more years to come

2024年3月10日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Mark, thank you for the kind words & review - we are honoured to have loyal customers like yourself continuing to support independent businesses like Stuarts.

5つ星のうち5の評価

Just received my redwing 1907’s

Just received my redwing 1907’s. AMAZING product!! Thanks for such a smooth service and good delivery options. Your dispatch time was insane lol. Definitely will be back. Thanks again 👍

2024年3月1日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Simon, thank you so much for the kind words & review - we look forward to having you back!

5つ星のうち5の評価

Costumer Service

Received a faulty product against no fault of their own but costumer services helped greatly. They were quick to reply and ended up being able to replace the product. Amazing costumer service. Would recommend store

2024年2月21日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi Howard, thank you so much for the review - we are glad our customer service team was able to provide you assistance with your order. Many thanks.

5つ星のうち1の評価

Historic review

Historic review: I've always ordered Armani J45 so this was my second pair. The first pair had gone through a lot of wear and washes, so when I put the second pair on, they didn't feel the quality of the first.
Though it was just me and they were fine in every other respect.
I've now ordered a new pair from a household name upper class outfit and, wow, yes , so much lighter and smoother.
Also the 'reviews on Stuarts own website look suspicious - bland and saccharine

2024年2月1日
自発的なレビュー
5つ星のうち1の評価

Costs more than a large coffee to return your item

£4-5 to return a product that was not as pictured on the website is daylight robbery. Customer service is both slow and unprofessional. The only thing going for this site/company are it's half-decent sales. That being said, after returning my product dissatisfied, I now find myself out of pocket a good few quid- would've been better off going to the purchase of a large coffee (certainly likely to give you less of a headache than this company).

2023年12月8日
自発的なレビュー
5つ星のうち5の評価

Excellent service

I ordered around 1pm, item marked despatched and tracking info given within 30 minutes and delivered the next morning. The price was a lot cheaper than elsewhere, too!

2023年11月21日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi there, thank you for the kind words & review - our team will always do their best to dispatch our customer's orders as soon as possible!

5つ星のうち1の評価

Beware! Delivery/Returns scam

I Purchased a pair of shoes online with £3.95 delivery charge free. This was detailed on my receipt.
I returned the shoes, at a cost of £4.64. The cheapest option they offered.
My purchase cost was refunded minus £6.95. The total cost to me being £11.59.
I queried this and was offered a postage refund for the error as a good will gesture.
The amount refunded was £3.95, this was no gesture and only went some way to rectify the mistake.
Whilst they may claim this is within the terms, it is at best misleading and bordering on fraudulent.
I am very disappointed in this retailer and would not recommend them.
Stuarts of London, you need to do better!

2023年11月23日
自発的なレビュー
5つ星のうち5の評価

Great company

Always used Stuart’s for my clothing. Deliveries are spot on. Great prices. Will always shop here both in store and online. Great service

2023年9月4日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi there, thank you so much for the kind review - we are glad you are pleased with our service & look forward to having you back.

5つ星のうち5の評価

15 years loyal and happy customer

I’ve been shopping at Stuart’s for nearly 15 years, each year it just smashes it out the park from classic brands to new seasonal drops ! There is literally something for everyone! If you haven’t checked out Stuart’s then you’re missing out.

2023年9月27日
自発的なレビュー
Stuarts London ロゴ

Stuarts London からの回答

Hi there, thank you for the kind words & review - we are honoured to have loyal customers like yourself. We look forward to having you back!

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