Surreymotorcompany レビュー 

Car not fit for purpose | Stressful Experience | Poor Customer Focus | | Rude Reception Service | Lack of Communication

I can't express the level of disappointment with this purchase. It was delivered to my house which I was grateful for and transactions around acquisition went fine. As it was pouring with rain when the car arrived it wasn't possible to test the roof of the Audi convertible purchased. However on first operation this failed. This was just the start as the car seemed beset with difficulty. Engine leaks, coils, roof etc. all failing day after day.

Surrey motorcompany did contribute to some of the repairs which were undertaken by a local garage, however communication over this period and beyond was a nightmare. The company needed four or five contacts in order to respond with a single reply and this exacerbated legitimate concern.

We understood that the owner [Shahbaz] and his wife were having a new baby, so we allowed for that on numerous occasions, however we were agog at the way we were treated by office staff who made us feel like a nuisance, couldn't give any information and frequently gave responses which conflicted with the owner.

The car was purchased in February, it is now mid June and I have only been able to drive it twice.

I had the car delivered to them by AA homestart as they said it was impossible for them to pick it up. Although dropoff was arranged beforehand the AA needed to call me because the person at the desk didn't know anything about the car and wouldn't receive it. I made several phonecalls to Shahbaz and needed to argue with the reception before they agreed the AA could leave the car. I was informed that the garage / showroom looked shady, which was the way it felt, but I had the car left anyway.

Four weeks in I could get no information, however I did receive a parking ticket with a camera catching my car in Bath. Given that Surreymotorcompany is based in Essex and I am based in Enfield this was alarming. When I eventually spoke to Shahbaz I was informed that the car was on a test drive and that they were waiting for somebody to fix the hood. I explained that during this time I had been without transport and emphasised the unfairness.

Shahbaz then told me that I could have had a courtesy car, although nobody had explained that to me before. He'd thought I had other cars so it hadn't been mentioned. I was brought a convertible Saab which although it was not of the calibre of my car, was a similar vehicle that at least allowed me to get around. Again I was grateful, although the other family members on my insurance policy are not insured to drive the courtesy car - which arrived with a broken night light and emergency errors showing on the dashboard.

Surreymotors have made a couple of attempts to return the fixed car, but each time the hood has shown itself inoperable when we've tested, so although I've seen the car two or three times since, I've never been able to drive it. On the last occasion when the hood failed I called Shahbaz who conveyed his embarrassment and said they had paid a company to fix the hood so was very angry. I explained I no longer had any faith in the car or the company and asked for a refund ... which suddenly led to Shahbaz having to dash off the phone to speak to the hood company who had just called. His last words were that he would call me later that evening or at latest the next day.

Needless to say the call didn't come and when I called the office Shon [Zeeshan] politely advised us that Shahbaz would not be able to speak to us for another 4 days, that he [Zeeshan] was making decisions, that we should have been happy with the car as delivered, that they had wasted good money trying to repair the car, that we would not get our money back, that the company had been far too good to us and that he would not have given us a courtesy car. It was a rude and most frustrating encounter where I was left feeling like I was begging for a service I had paid for. To add insult to injury Zeeshan lied about the content of the conversation, telling Shahbaz that my husband had sworn at him. Personally if my husband had sworn at him I would not deny it, he clearly did little to earn customer respect, however this did not happen and is the last straw in dealing with what seems like a shambles of a company. My husband did tell Zeeshan that he was a Cowboy - and I would uphold that. I certainly feel like I have been cheated. I last heard that the company are ordering a new motor, but I've had no information on when I might expect my car and no apology for leaving me hanging on the line and no apology for lies or inconvenience.
I am now having to seek recompense through litigation. Whatever happens nothing will ever compensate for the stress.

At first glance this company were okay, I bought a car from them, was all okay to start with but since owning it I have noticed a lot of defects, the engine isn’t running greatly either. Roadworthy? Far from it. The worst customer service going. They say that they’re willing to help you but aren’t, one of the worst dealerships to buy from. Avoid if you can!

Bought a Hyundai IX35 number plate LD60CFU.
Took car home and had a mechanic look at it. Was told the fly wheel was about to go so contacted the company to arrange getting this fixed as I paid an additional fee for 6 month warranty. I was told Surrey Motor Company wouldn't get the car fixed nor would they pay me the outstanding balance to have this fixed. I was told they couldn't take a loss on the car and that the they would collect the car and refund me. They did just that and now have placed this car back up for sale for the same amount I bought it for.
Very sneaky.

Bought an 06 Audi A3 from them in March of this year. There was great service, no pressure selling. Was even allowed to go on a second test drive on my own. The car has been a pleasure to drive so far. I would definitely use them again and would recommend to family and friends.

I bought a high mileage 2005 Volvo XC70 from Surrey Motor Company in Crowthorne. With such an old car and high mileage you expect some issues.
Shabaz is the owner of the company and he assured me that if there was anything wrong with the car, I should get it fixed, get an invoice made out to him and he would pay the bill.
There were some issues, I took the car to a local Garage and had the repairs done. The bill came to £ 681.89, I phoned Shabaz and he said to email the invoice with my bank account details and he would transfer the money.
To be honest, I had my doubts! The very next morning the money was in my account! This is an honest car dealer!
Don't assume all car dealers are dishonest, there is at least one truly honest car dealer out there, his name is Shabaz and his Company is the Surrey Motor Company in Crowthorne, not to be confused with the Surrey Motor Company in Epsom who I know nothing about.
I am 60 years old and this is the best experience I have ever had with a car dealer. I must have bought cars from more than 30 dealers over the years and had some really bad experiences.
I could not recommend this dealer highly enough. If you want a car and he has what you want, by it from Shabaz.
Jim Bergin - Skegness