The Adaptation Installation Company レビュー 48

Alison in the Glasgow department helped me immensely when and had so much patience for my long list of cars and trying to find a boot hoist to suit my needs. Arranged for Darren from Cardiff Mobility in Motion to visit me and show us how to work hoist and various other things that could help me. Alison is professional yet friendly, very thorough and called back promptly when needed.

Please read the 1 star reviews, they're accurate and honest! Being honest, they don't even deserve the mandatory 1 star.

AIC Glasgow 'fitted' a hoist to my Motability car which I self funded at just under £3,000. A year later we discovered a major issue with water ingress and after a lot of investigations by the dealership it turns out the fitter put a hole in the car floor in the wrong place and also didn't tighten a bolt, both issues allowed rainwater to get into the car to the point it wasn't safe to drive due to wiring lying in the puddle on the floor. They attempted to repair the car twice using sealant, if it wasn't so horrendous it would be laughable. The carpet was sodden and the inside of the car was full of dampness.

I have been without a car for 115 days which covered all of he Christmas period due to the awful service provided by this company from the office 'manager' to the regional manager. After raising official complaints I had multiple calls with loads of apologies and guarantees that they'd ensure that communication would be better and processes would change etc, however when I asked for a gesture of goodwill/compensation for all the stress, upset and neglect of their duty to keep me mobile they decided that by repairing the car and cleaning the mess they caused was sufficient. Oh, lets not forget them filling my tank even though they forget that they used the petrol that was in it with all the journeys made for repairs, I'm therefore £22 worth of fuel to my benefit.

The weather has been awful since the repair and thankfully there is no water ingress, however, the final response letter is taking no ownership of the issue being theirs and apparently it's just a coincidence that what they fixed has resolved it.

If they'd chucked a bunch of flowers and a bottle of wine in the car to say sorry I would have moved on but they really don't care. For a business of this type they really don't have any consideration for people and certainly not disabled people who are rendered housebound due to their ineptitude.

Read the other reviews, please look elsewhere if you need this type of service because I would never recommend this company, they should be absolutely ashamed but unfortunately you can't shame the shameless.

RESPONSE TO TAIC
If the water ingress wasn't caused by your installation then why after your final repair has it been resolved? Nobody else carried out any works and the only inspections instructed by me were completed by Audi trained mechanics. It certainly wasn't them who filled a big hole in the underside of a wet car with sealant hoping it would stick!

Therefore, please stop trying to push the blame onto professionally trained mechanics and take ownership of the disaster that TAIC caused by poor workmanship.

This reply from you has only helped to prove my point to anyone reading these reviews as to the way your company operates and that's not to put your customer first.

I'll see you in court.

I phoned the company as my hand control had become very slack. My car was becoming undrivable by myself. I was told to bring the car in and it would be looked at.
I had to get my car to my daughter who could then drive it as a normal automatic. I was so grateful for the 20 mile per hour! as the slack would wont get me much over that!
On getting to AIC in Cardiff, Kyle and Mike worked on the control system. They kept me informed while they worked on the cable, showed me the problem and how they were going to fix it.
As a person with mobility problems, the car is my lifeline. Without my car I cannot visit family and friends, as well as every day things that people normally do in their day.
After a while, the problem was solved and I went for a test drive ..... the car handled as it did when first adapted. I was so happy and appreciated the work the pair did.
I asked about payment and to my astonishment they said no charge. I almost cried with joy. If there is an employee of the month please give it to; Kyle, Mike and the person I spoke to on the phone.
Fantastic work from the AIC team.
Thank you very much x

AIC Peterborough were absolutely fantastic from Survey of vehicle, demonstration, communication, and especially pulling out all stops when had to bring installation forward due to personal circumstances. Lee excelled herself this week for me and cannot fault AIC and Leo fitting was fantastic, tidy, timing, demonstrating and customer service. 10 out of 10 for AIC

This company stands out for its professionalism and incredibly supportive team. They attentively addressed all my requirements and met every expectation. The service provided was both swift and highly effective, with any challenges handled effortlessly. I wholeheartedly endorse them. The product is of superior quality, and the installation process was remarkably fast.

I have been a customer of AIC Chesterfield for a number of years and recently had push/pull hand controls fitted to my new Motability vehicle, didn't get the fitters name but as always they have done an excellent job. Would also like to especially thank Katie for arranging the installation at short notice.
I wouldn't ever consider using any other installation company and hope to be using them for many years to come. If anyone requires any adaptations to their vehicle I wouldn't hesitate in recommending this company they are first class.

Very professional company, Extremely helpful staff,
Discussed all my needs and fulfilled all of them. Quick and very efficient service nothing too much trouble.
Would 100% recommend.
Product of top class and installation very quick.

Alison and the team had my car ready for collection on agreed day. I needed an adjustment a week or so later and they couldn't have been more helpful to organise it and get the job done.

amazing handover experience with the customer talking with the lady though the adaptions and demonstrated them till she was happy doing it her self and adjusting the to boot hoist height to suit her needs thank you again for a smooth handover

Had an issue with hoist which other company didn’t fit correctly and having been paid weren’t in a hurry to put it right. Alison was there to help and after I sent photos we arranged for me to visit AIC where the brilliant Stuart was able to fix the hoist!
Thank you both for going above and beyond.

AIC are incredible! Words cannot accurately convey my gratitude for how expediently and professionally my adaptions have been installed. I cannot recommend them enough. If your car needs to be adapted to make getting from A to B easier, think AIC!!

I had a fault in a wheelchair restraint unit and popped in on a Friday afternoon to see if they could help. They were able to fix it and nothing was too much trouble. Thanks so much to the team.

Would like to thank Alison Dunn at AIC for all her help and keeping us informed on adaptions updates.Also engineer who went out of his way to help me with workings of hoist.

have been dealing with the team at AIC Peterborough for a number of years and always find them really helpful and provide great service to both us the dealer and of course our Motability customers... great job!

I've been dealing with Alison at AIC for years now. Would not use any other company Alison always goes out her way to make sure all my customers adaptaions are done in time, effortless and very good to deal with. Will also add that Stuart is also fantastic to deal with.
Andy at Henrys Skoda Glasgow

We as a Company have been using AIC for over 2 decades ,albeit under different names,and have always found them to be very proficient and accommodating in the service they provide,and the added switch to coming on site to do the adaptations over the last few years has been very welcome,the team are all friendly and helpful,and customer complaints have been negligible,Well done to you,and long may your excellennt service continue

I HAVE DELT WITH THIS COMPANY FOR OVER 10 YEARS THEY HAVE ALWAYS BEEN THERE TO HELP ME, NOTING IS TO HARD FOR THEM IF THEY CAN HELP YOU BE SURE THEY WILL, GREAT COMPANY NEVER A PROBLEM

I have been dealing with Alison and the team at AIC Glasgow for a around 5 years now and always receive the best service and quick turnaround times Alison is very helpful and knows her stuff. I am a VW main dealer and my customers always receive the best service from their field engineer Alec he cant do enough to help them. Also Sam is great to deal with and is a regular visitor to our showroom to keep us up-to-date with the new products.

No other company comes close to the professional service that they give myself and my customers.

Great company to deal with, A|ison is always very helpful with any questions. Only place to call for motability adaptions.

Outstanding Adaptation Service – Fast, Professional, and Life-Changing

I can’t thank the team at TAIC Glasgow enough for the incredible job they did installing all the adaptations to my new Skoda Kodiaq Sportline – and doing it all within just 24 hours!

The level of professionalism, precision, and care they showed was nothing short of outstanding. They fitted a Turny Evo seat base, BEV seat, Brig-Ayd push/pull hand controls, an indicator switch, and a steering ball – all tailored perfectly to my needs as a full-time wheelchair user.

Every element was installed flawlessly and functions exactly as it should. You can tell the team take huge pride in their work, and they made sure I was fully comfortable with everything before handing the car back. They also took great care with the interior of the vehicle – it looked pristine when I picked it up, despite the complexity of the adaptations.

What really stood out was the speed and quality – many places take days or even weeks to complete this level of work, but AIC Glasgow managed it in just one day without compromising on a single detail.

If you need any mobility adaptations for your vehicle, I can honestly say AIC Glasgow are among the best in the business. Fast, skilled, and incredibly supportive – they’ve helped give me back freedom and independence, and for that I’ll always be grateful.

Thank you, AIC Glasgow – you’ve made a huge difference in my life.