AVOID AT ALL COSTS- CONTENT NOT HELPFUL…
AVOID AT ALL COSTS- CONTENT NOT HELPFUL AND AUTO RENEWS WITH NO WARNING AND THEN REFUSAL TO REFUND. I'M £150 DOWN.
I signed up last academic year and found that the content created needed so much adaptation that I didn't use it again. I got better reults from using Gemini or Chat GPT.
I didn't receive any notification that the first year was up and then the subscription amount was taken from my bank automatically. Another £75.
I got in contact with Teachmate to query whether I could have a refund as I had already paid a year and not used the service. See the reply I got below- basically they will take year 2 payment with no reminder and then refuse to refund you. I have now paid £150 for a service that is not fit for purpose and tht I have never used. AVOID!
Annual Subscriptions: To ensure uninterrupted access to Teachmate all subscriptions autorenew. If you cancel within 14 days of payment and have not accessed any Pro tools you are entitled to a full refund. If Pro tools have been accessed, or if more than 14 days have passed, no refunds will be given, and access will continue until the end of the subscription period. Refunds are only applicable to the first payment of an annual subscription. All subsequent payments are not eligible for a refund.








