Technomarket レビュー 7

При доставка на сушилна машина от екипа на "Техномаркет" (Technomarket) бе изискано допълнително заплащане, за да бъде оставен продукта от вътрешната страна на вратата на дома, в коридора. Това отношение към клиент би било недопустимо в случай, че търговската верига има конкоренция на пазара в България.

Мнението ми за "Техномаркет" (Technomarket) е смесено, тъй като голямото разнообразие от продукти и физически локации са плюс, но дори и като лоялен клиент имам множество от критики относно обслужването и гаранционните условия.

Изключително съм разочарован/а от обслужването в Техномаркет.
От три закупени уреда, два се оказаха дефектни, което само по себе си е недопустимо. Още по-неприятно е, че персоналът показа некомпетентност и липса на адекватна реакция при възникналия проблем. Вместо съдействие и професионално отношение, получих неясни обяснения и отношение, което не отговаря на стандартите на голяма търговска верига.
Очаквах качествено обслужване и коректност, но за съжаление опитът ми беше точно обратното. Не бих препоръчал/а магазина, докато не се подобри както контролът на качеството, така и обучението на персонала.

Докараха ми счупен 85 инча Тв и никой не поема отговорност!!!

It is my number 1 shop for electronics… here is why:
They have an incredible selection of home appliances, the latest gadgets, and all sorts of IT products. Whatever you needs, be sure you will find it here. Plus, the staff was super friendly and knowledgeable, helping me find exactly what I needed without any pressure. Plus, the prices were really competitive! It’s definitely my go-to place for all things tech.
Highly recommend!

Terrible customer support and return policies. Don't expect to have any faulty item replaced or refunded.

I bought a Rowenta hairclipper for 120lv, which stopped working properly and could barely cut hair a couple of months after. I returned the item to the store, and they sent it to a service for investigation. A month later they called me, said the service didn't find anything wrong with it and wanted me to take it back without them fixing anything. I explained again that the clipper is not working and anyone can easily see that if they take a new clipper from the same model and compare them. I explained I would be happy to buy another cutter from the store, or have this one replaced. After arguing for 30 minutes in the store a lady assured me they would send it again for another service review and that they will make sure I can have the item replaced. Another month went by, I received another call, where they told me exactly the same thing as the first time, claiming there is nothing wrong with the cutter.

A complete waste of my time and mapractice towards the customers. Stay away!

Good service, good stuff but all the time somebody tried to sell me insurance and payment options that was a bit annoing

03-01-2023 Update
The issue still isn't solved. I was contacted several times if I want a new delivery or refund. Which I replied to that I want a refund. As I haven't received anything, this morning I requested more info.
What answer did I get? That the items will be delivered tomorrow.
They are completely out of their mind! I don't want have anything to do with this company anymore! After the refund.

11-12-2022 Update
I received and email from the company that my order wasn't completed. It becomes crazier with the second.
But what they did was removing the parcel number that wasn't delivered (luckily I have the screenshots) and added a new parcel (yesterday!) which is now visible at the website of the delivery company.
I am not going to accept.
No answers, after that with lies as an answer and no excuses at all? No way!

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I bought several items (6) last week. Online. Some cheaper and 1 expensive one.
My previous experiences with this company were good. Informed when the item(s) would be delivered etc.

A part, the cheapest part of the order (4) were delivered December 6th. No information at all about the other 2 items.

I send an email, no reply. I filled in the form. The first time I received a reply. That I would be contacted very soon for the delivery.
On the website of the delivery company there is no info. Except they are awaiting for the receipt of the package. And that is there for 4 days now.

I emailed the company again to ask where are the other 2 items. No response.
Again I used the web form. Again no response.

I haven't received the items. Converted to Euro's with a value around € 750,00.

I filed a complaint with Online Dispute Resolution but that'll take time.
And in the meantime I do not have the items for which I have paid for.