Enjoyed the whole experience in general but took a while to get started. Had to queue up at the front desk several times to just get the game started (which I felt could have been avoided if staff sor... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First time going here travelled from Wolverhampton. Parking was not easy very busy! We were late but still had a lane straight away. Valentine’s Day so we were anticipating a level of waiting but no w... もっと見る
企業が回答しました
Really easy to navigate the webpage - clean and friendly - bowling alley pc easy to use and fun to out your own photos on, easy to put the bumpers on. Couldn’t get the Wi-Fi to work to order drinks an... もっと見る
企業が回答しました
Great place to bring the family staff very friendly and helpful my wife is blind and was made to feel very welcome everything was done to make her experience a pleasant one
企業が回答しました
企業情報
当該企業による記述
Tenpin Birmingham Star City lives inside the Star City leisure complex, just off the M6 and a few minutes from the city centre, Aston and Nechells — easy reach whether you’re driving in or hopping the bus. With 28 bowling lanes and fantastic lane light effects, we’re one of Birmingham’s biggest bowling spots. Plenty of room. Loud music. Pins that won’t know what hit them. And it’s not just bowling. We’ve got two private karaoke rooms (sing like nobody’s watching), Houdini’s Escape Rooms for the problem-solvers, pool, table tennis, air hockey and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Birmingham, sorted.
連絡先
Star City, Watson Road, Birmingham, B7 5SB, Birmingham, 英国
- 0333 034 6100
3.8
ほぼ満足
140件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
only one change machine was working and…
only one change machine was working and the claw grab machines were nearly empty.
2026年6月3日
Tenpin - Birmingham Star City からの回答
Hello Majid,
Thank you for taking the time to rate Tenpin Birmingham Star City 1 star. We appreciate you sharing your feedback. We are addressing the change machine and claw grab issues immediately. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Online order for refreshments, a waste of time
Used the online service to order 2 large cokes to our table. Waited 15-20 minutes drinks never came, bar staff wasn't even busy, in fact most of the time they were watching the football on the TV there.
I ended up asking for a refund as the wait wasn't acceptable especially as the staff wasn't busy + our film was due to start soon so had to leave.
As of yet the refund hasn't come to be hopefully it does soon.
2026年5月31日
Tenpin - Birmingham Star City からの回答
Hello Paul, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are sorry to hear the issues you faced during your stay with us. If you would like to discuss this further, please do reach out to us via customer.feedback@tenpin.co.uk. Our apologies.
Tenpin - Birmingham Star City からの回答
Hi Zizipho, thank you for the 5* rating of Tenpin Birmingham Star City. We're so pleased to hear that the children have a lovely time and you enjoyed your experience. Hope to see you again soon!
Take care,
Kirsty
I arrived early and I was given a lane
I arrived early and I was given a lane. The customer service team was polite and service was very quick. I had technical issue whilst bowling and the issue was resolved immediately. I had a great time. The price was very cheap
2026年5月27日
Tenpin - Birmingham Star City からの回答
Hi Nickara, thank you so much for the wonderful 5* review of Tenpin Birmingham Star City! We are thrilled you had a great time and found our team polite and efficient and we really hope to welcome you back again soon! Best wishes - Mel
Lane got blocked with bowling balls…
Lane got blocked with bowling balls took about 20mins to sort but never got time back to finish game, also drinks and food took ages to come out when ordering to lane, place is under staffed but staff that are their seem disinterested
2026年5月27日
Tenpin - Birmingham Star City からの回答
Hi Andrew
We're sorry your bowling game was interrupted and that you didn't receive the time back. We'll review our service for food and drinks and address staffing concerns. Best wishes - Clare
We enjoy going to tenpin it’s nice and…
We enjoy going to tenpin it’s nice and clean, a great experience for a day out doing bowling
2026年5月26日
Tenpin - Birmingham Star City からの回答
Hi Sukhi
We appreciate your 4-star rating! We're glad you enjoy your visits and find our venue clean for a great bowling day out. Best wishes - Clare
Lovely place for family fun
Me and my family enjoyed bowling very much, the place was nice.
2026年5月24日
Tenpin - Birmingham Star City からの回答
Hi Katarina
Thank you for the wonderful 5-star rating! We are so glad you and your family enjoyed bowling and found our place nice. Best wishes - Clare
Rude staff and cold food
Rude staff and cold food. When asked for help, been told to go ask someone else as he clearly couldn't be bothered
2026年5月27日
Tenpin - Birmingham Star City からの回答
Hello
We are truly sorry to hear about your experience with our staff and the cold food. If you would like to discuss your experience, please email the details to customer.feedback@tenpin.co.uk. Please use the subject "Review - Star City" and we will contact you to discuss this. Best wishes - Clare
Very disappointing experience
Very disappointing experience. We ordered drinks, but they never brought them to our table until we had to go and ask for them ourselves. The service was extremely slow and the staff showed no interest or attention to customers. Definitely not the level of service we expected.
2026年5月20日
Tenpin - Birmingham Star City からの回答
Hello, thank you for taking the time to leave a review of Tenpin Birmingham Star City! We are sorry to hear that the drinks were not brought to your table and that the service was slow. We will be sure to pass this feedback on. If you would like to discuss this further, please email us at customer.feedback@tenpin.co.uk with the subject 'Review - Birmingham Star City' Best wishes, Jade
Tenpin - Birmingham Star City からの回答
Hello, thank you so much for the brilliant 5* review of Tenpin Birmingham Star City! We are so happy you had great fun on your visit and we can't wait to see you again soon! Best wishes - Mel
The party hosts were fantastic!
The party hosts were fantastic!! They made the day super special, were right on hand and guided us through when best to do the different activities. The kids all had a great time!
2026年5月20日
Tenpin - Birmingham Star City からの回答
Hi, thank you for the lovely 5* rating and review of Tenpin Birmingham Star City. We're thrilled to hear that the party hosts were fantastic and that the day was really special. We appreciate your kind feedback!
Take care,
Kirsty
staff are just a little rude.
2026年5月20日
Tenpin - Birmingham Star City からの回答
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Star City. We are sorry to hear that you found our team members rude. We will pass your feedback on. If you would like to discuss this further with us, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Tenpin - Birmingham Star City からの回答
Hi there, thank you for leaving Tenpin Star City a lovely 5* rating! We are so glad you enjoyed our friendly staff and delicious food! We appreciate your kind words and look forward to seeing you again in the future! Best wishes - Rosie
Such fun
Such fun. Asked the front desk if wr could move our 3 games after our 2 for 1 games and did it with no issues. Such a lovely atmosphere. Would come again.
2026年5月10日
Tenpin - Birmingham Star City からの回答
Hi Arlina
We're glad you enjoyed your visit and found our atmosphere lovely. We appreciate you mentioning our team's flexibility in accommodating your game requests. Thank you for your positive feedback; we look forward to your next visit! Best wishes - Clare
Tenpin organised a wonderful birthday…
Tenpin organised a wonderful birthday party for my son, staffs are very friendly and helpful, besides bowling they also arranged games and gifts for all the kids, the surprised bag for the birthday kid was amazing, highly recommended.
2026年5月10日
Tenpin - Birmingham Star City からの回答
Hello Phoebe,
Thank you for taking the time to rate Tenpin Birmingham 5 stars. We're so happy we organized a wonderful birthday party for your son! It's great to hear our staff were friendly and helpful and that the games, gifts, and surprise bag were amazing. Thank you for your recommendation and we look forward to welcoming you back again soon. All the best ~ Laura
The toilets needed a good clean they…
The toilets needed a good clean they were disgusting and some where shut disabled lock wasnt working
2026年5月2日
Tenpin - Birmingham Star City からの回答
Hi Carly, thank you very much for leaving a review of Tenpin Birmingham Star City! We are very sorry to hear that our toilet area was not up to our usual high standard on your recent visit and we will be certain to pass all feedback onto the team for future improvements! In the meantime, we really hope you will still consider visiting us and we look forward to welcoming you back soon! Best wishes - Mel
I went with my daughter for her…
I went with my daughter for her birthday. Also with 2 grandchildren. It was great spending time doing something different.
2026年5月5日
Tenpin - Birmingham Star City からの回答
Hi Michelle, thank you so much for the excellent 5* review of Tenpin Birmingham Star City! We are really pleased to hear you had a great visit with your daughter and two grandchildren. We can't wait to see you all again soon for another 5* experience! Best wishes, Jade
Cocktails wernt available
Cocktails wernt available, i had ordered at the lane. No one bothered to tell us and just left us waiting till after the games had finished. At that point they made me que at the bar to let me know they didnt have any.
2026年5月6日
Tenpin - Birmingham Star City からの回答
Hi Tatsushima, thank you for taking the time to leave a review of Tenpin Birmingham Star City! We are very sorry to hear that your ordered drinks were not available and that you were not made aware of this! We pride ourselves on excellent customer service so this is very disappointing to see! Please be assured all of your feedback will be passed to the team so that improvements are made and in the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Star City' Best wishes - Mel
Tenpin - Birmingham Star City からの回答
Hello ,thank you so much for the excellent 5* review of Tenpin Birmingham Star City! We are delighted you had such an amazing time with your family and we very much hope to welcome you back again soon! Best wishes - Mel
Other than the lack of network
Other than the lack of network, it was a lovely experience. I'll visit again soon.
2026年4月25日
Tenpin - Birmingham Star City からの回答
Hello Yetunde,
Thank you for taking the time to rate Tenpin Birmingham 5 stars. We're happy to hear that you had a lovely experience! We appreciate your feedback regarding the network issue and look forward to your next visit. All the best ~ Laura
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。