Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... もっと見る
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所在地
所在地を変更Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The environment is incredible. I've seen the change from before and after renovation, and whilst I love the nostalgia of the old, the new is SO much more inclusive to all ages. The kareoke rooms are a... もっと見る
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Lane was ready which was great. Glasses and food everywhere, I had too clean it all before bowling. Ordered drinks they didn't arrive. Not enough small bowling balls for the amount of childre... もっと見る
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The site has many amenities, so anyone with an ounce of common sense knows that they are going to spend money, especially when there are so many things to do and so many machines. We had a good time.... もっと見る
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企業情報
当該企業による記述
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
連絡先
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, 英国
- 0333 034 6100
4.1
ほぼ満足
237件のレビュー
顧客にレビューを依頼しています
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When I took my grandchildren to Tenpin
When I took my grandchildren to Tenpin, they thoroughly had a wonderful time, I have no criticism with the amenities, but however, I myself, 68 year old woman, went to join my grandchildren while they played their game and between there being a lot of people and the lighting, I didn't realise that there was a step down into the bowling area and fell badly, I hurt my foot and knee and was quite shaken up, luckily, x rays showed that I hadn't fractured anything, but was badly bruised and my knee was swollen, I am still in a lot of pain now and this has made my arthritis a lot more painful. I feel that there should be at least signs warning people to mind the step.
2026年2月20日
Tenpin - Cardiff からの回答
Hi Carol, thank you for taking the time to leave a review of Tenpin Cardiff. We are pleased to hear that the grandchildren had a lovely time during your recent visit. Your feedback is important to us and if you would like to discuss this incident further, please do contact us at customer.feedback@tenpin.co.uk, please include as much detail as possible. We are sorry that these issues happen during your visit and we do hope that we can welcome you back again for a better experience.
Take care,
Kirsty
Birthday party small children enjoyed
My granddaughter enjoyed sessions with her friends for birthday. 4 stars as not enough small bowling balls to use for game. Staff helpful.
2026年2月27日
Tenpin - Cardiff からの回答
Hi Louise, thank you for the 4* rating of Tenpin Cardiff. We are pleased to hear that your granddaughter enjoyed her time spent with friends for her birthday. We are sorry for the disappointment caused by the selection of bowling balls. Your comments will be passed on to the correct team to review for future improvements.
Take care,
Kirsty
Limited ball sizes
Side by side lane only had 1 orange medium hole ball between all players (same on all lanes). Whilst only 2 in my party this was frustrating for both lane players. No large hole orange found.
2026年2月27日
Tenpin - Cardiff からの回答
Hi Debbie, thank you for taking the time to leave a review of Tenpin Cardiff. We are sorry to hear that you were disappointed with the selection of bowling balls. Your feedback is important to us and we will ensure that this is passed on to the correct teams. Hope to welcome you back again in the future for a much better experience.
Take care,
Kirsty
Bowling and the soft play were amazing…
Bowling and the soft play were amazing and the children really enjoyed. I wish I could say the same about the food, chips were very dry an burgers lacked any taste.
2026年2月19日
Tenpin - Cardiff からの回答
Hi Stephen, thank you for rating Tenpin Cardiff a wonderful 5*! It's lovely to hear that you had a great visit with your family and that you enjoyed the bowling and soft play. We're sorry to hear that you didn't enjoy the food and we will ensure your feedback is passed on for future improvements to be made. We hope to see you back again soon! Best wishes - Adelaide
Really great time bowling
Really great time bowling - soft play! My 6 year old loves this place
2026年2月20日
Tenpin - Cardiff からの回答
Hello Danni, Thank you for taking your time to leave us a 5* review for our Tenpin in Cardiff. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Tenpin - Cardiff からの回答
Hello Joanne, Thank you for taking your time to leave us a wonderful 4* review. We are so pleased to hear that you found checking in simple and quick and found our team nice and friendly. We would love to hear how we could gain that final star from you! We do hope to see you again very soon. Best Wishes - Kimberley
Booked last minute
Booked last minute. Everything was great. No issues. Queue to bar area was crazy so scanned QR code & had drinks delivered to our table. Great 😊
2026年2月21日
Tenpin - Cardiff からの回答
Hi suzanne,
We're happy to hear that you had a great experience with your last-minute booking! We appreciate your positive feedback regarding the drinks delivery service. It is great you enjoyed it. Best wishes - Clare
Very overcrowded
Very overcrowded and unsafe with the amount of children running about. Parents stood around by the gates allowing random children to exit which it was a staff members job. Staff stood on the check in desk talking and on their phones, seemed to be totally oblivious of people allowing children to exit without their parent/guardian to collect them.
2026年2月20日
Tenpin - Cardiff からの回答
Hi Joe
We appreciate you taking the time to share your experience. We're sorry to hear that it was negatively impacted by overcrowding and safety concerns regarding children exiting without supervision. We will address this with our team to ensure a safer environment. Best wishes - Clare
Bowling was great most of the staff…
Bowling was great most of the staff were excellent and helpful apart from 1 who couldn't even be bothered to check 2 little boys tickets that they'd won every thing they asked for he said they didn't have in stock 2 very disappointed children
2026年2月19日
Tenpin - Cardiff からの回答
Hi Phillip,
We appreciate your feedback. We're sorry to hear about the disappointing experience with one of our staff members and the ticket redemption. We will address this internally to ensure better service in the future for all our guests, especially the little ones. Best wishes - Clare
Tenpin - Cardiff からの回答
Hello there, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Cardiff. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Lots to do
Sensory overload for adults but amazing for kids. Arcade games expensive and short but lots to do and bowling is great.
2026年2月19日
Tenpin - Cardiff からの回答
Hello Elizabeth, Thank you for taking your time to leave us a great 5* review for our Tenpin in Cardiff. We are so pleased to hear that you all had a great time. We do hope to see you all again very soon. Many Thanks - Kimberley
Took grandchildren during half term
Took grandchildren during half term. Thoroughly enjoyed themselves as they played in the arcade afterwards. Staff friendly and helpful. Childrens food was ok just needed to be presented a little better, in my opinion.
2026年2月21日
Tenpin - Cardiff からの回答
Hello Jacqueline,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are delighted to hear that you and your grandchildren enjoyed their time at the venue and that the staff were friendly and helpful. We look forward to welcoming you back again soon. All the best ~ Laura
Great atmosphere and friendly staff
2026年2月22日
Tenpin - Cardiff からの回答
Hi Dave, thank you for leaving Tenpin Cardiff an awesome 5* rating. We are so pleased to hear you enjoyed our atmosphere and that our staff had a positive impact on your visit. We hope to welcome you back again soon! Best wishes - Kaylee
Tenpin - Cardiff からの回答
Hi Elizabeth, we appreciate you taking the time to leave us a review for Tenpin Cardiff! We are so happy to hear the kids had a lovely time and that our team was friendly. We look forward to seeing you again in the future! Best wishes - Rosie
Tenpin - Cardiff からの回答
Hello Miss Wendy,
Thank you for taking the time to rate Tenpin Cardiff 4 stars. We are delighted to hear that the staff were helpful and that you received quick service. We llok forward to welcoming you back and hope that your next visit is a 5 star experience. All the best ~ Laura
Absolutely rammed and dirty
Dirty, horrendously busy and overpriced.
Came on a wet Friday in February half term, so i expected it to be busy. I didn't expect it to be absolutely rammed with people in every area and literally every table and surface area to be overflowing with glasses and rubbish, and rubbish on the floor. We'd booked for two games of bowling, the people before us ran over their time and left pizza, chips and rubbish around the seating area, it was grim. We didn't order drinks, the place was dirty and we expected it would take ages. We played our games and left. I paid about £28 for me and my teenaged son to play two games. Really not enjoyable. I wish you wouldn't pack so many people in, it's felt dangerous, I wonder what your safe numbers are for fire. The staff on the sign in desk were polite and helpful, and working hard. We won't be back.
2026年2月20日
Tenpin - Cardiff からの回答
Hello Sarah,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We appreciate your feedback and are sorry your experience was unsatisfactory due to the crowd levels and cleanliness during your visit. We'll address your comments regarding overcrowding and cleaning with our team to improve the environment. We appreciate your highlighting the staff's efforts. All the best ~ Laura
Tenpin - Cardiff からの回答
Hello Stef,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are delighted you found your time at the centre great. We look forward to welcoming you back again soon for another 5 Star experience. All the best ~ Laura
It was a great experience
It was a great experience. And it was a clean and nice place. My kids really enjoyed the Sofplay area and other games.
2026年2月21日
Tenpin - Cardiff からの回答
Hello Shinoli,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We're happy you had a great experience! It's wonderful to know the kids enjoyed the Soft play area and games, and that you found the place clean and nice. Thanks for your review! All the best ~ Laura
I’m really disappointed with our recent…
I’m really disappointed with our recent visit to the arcade.
I took my two-year-old daughter and 13 year old for a fun day out, and we ended up spending £30 on arcade games to collect tickets. My 2 year old was so excited watching the tickets add up and carefully looking at the prizes displayed in the glass cabinets. There were lots of different items shown, each with a ticket value including a blue duck that she absolutely fell in love with.
When we went to redeem our tickets, I asked the staff member at the counter for the blue duck. I was told they didn’t have it in stock and that they didn’t even have access to the cabinet. In fact, they said they didn’t have about half of the items on display. Apparently, this is “regular practice.” The only prizes actually available were a few squishy toys and some small bags of Haribo.
It was incredibly upsetting. My daughter was distressed because she couldn’t understand why she wasn’t allowed the toy she had worked so hard to get tickets for. As a parent, it was heartbreaking watching her cry over something that was clearly displayed as available. I was also frustrated knowing we had spent £30 to earn tickets for what should have been a £3 toy only to find it wasn’t even an option.
Displaying prizes that aren’t actually available feels misleading and unfair, especially when young children are involved. If items aren’t in stock or staff don’t have access to them, they shouldn’t be on display.
Sadly, what should have been a fun experience turned into a very disappointing one. I wouldn’t return unless the prize system becomes more transparent and honest.
2026年2月19日
自発的なレビュー
Tenpin - Cardiff からの回答
Hi Kat, thank you for leaving a review of Tenpin Cardiff! We are really disappointed to hear that your recent visit with your children was not an enjoyable one and we appreciate you taking the time to make us aware! Please be assured your feedback will be forwarded to the relevant team so that improvements are made in this area of our venue! In the meantime we do hope that you will still consider visiting us again in the future and we look forward to welcoming you back soon! Best wishes - Mel
chaos and intense noise
The chaos and intense noise of the arcade games and soft play was completely overwhelming for us and our kids who’d come to do bowling.
2026年2月15日
Tenpin - Cardiff からの回答
Hello Kate,
Thank you for taking the time to rate Tenpin Cardiff 3 stars. We appreciate you taking the time to share your feedback. We're sorry the arcade and soft play areas were too overwhelming during your bowling visit. We hope to welcome you back again soon and that your next visit is a 5 star one. All the best ~ Laura
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