Had a really good night bowling and playing on the ticket machines. Slightly let down but the rudeness of the lady behind the bar (not sure of her name) but the young lad was lovely, the lady on the f... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I always find that my visit to tenpin Gloucester softplay is always an enjoyable one. My grandson loves the various activities and jumps from one to the other. I noticed on my last visit that they had... もっと見る
企業が回答しました
We had a great time at tenpin the only disappointment was the waiting times for drinks when ordered online. Definitely needs to be more staff on the bar area at all times, even that took ages to get s... もっと見る
企業が回答しました
We regularly visit.. I even had my hen do here. Great value for money we bowl and play pool and have won a few toys from the machines... my family has also used the lazer tag and had a great time! E... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, 英国
- 0333 034 6100
3.4
まあまあ
104件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely and spacious set out great staff…
Lovely and spacious set out great staff they were friendly and really helpful
2026年6月3日
Tenpin - Gloucester からの回答
Hi Tracy
Thank you for your amazing 5-star review! We are delighted you had such a great time. We appreciate your feedback. Best wishes - Clare
Tenpin - Gloucester からの回答
Hello Elizabeth,
Thank you for taking the time to rate Tenpin Gloucester 5 stars. We're so glad the kids loved their games and meals! Thank you for sharing and we hope to welcome you back again soon. All the best ~ Laura
end of season football presentation
We held our end of season football presentation at tenpin, and the atmosphere was great, and everyone thoroughly enjoyed themselves.
2026年6月3日
Tenpin - Gloucester からの回答
Hi Dan, thank you for the fabulous 5* review for Tenpin Gloucester! We're delighted to hear that you had enjoyed the atmosphere and that everyone had a great time. We hope to welcome you back again soon! Best wishes - Adelaide
Great family time had here
We regularly visit.. I even had my hen do here. Great value for money we bowl and play pool and have won a few toys from the machines... my family has also used the lazer tag and had a great time! Even the soft play for youngsters is very nice. Booked online it was quick and easy.
Staff are always friendly and helpful.
Easy to access by car.
2026年5月28日
Tenpin - Gloucester からの回答
Hi there,
Thank you for your fabulous 5* review at Tenpin Gloucester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear that you found the staff so welcoming and friendly. We look forward to you visiting the venue again very soon! Best wishes- Steph
Bowling always good fun. Cost too high
Bowling always good fun. And would do it more often if it didnt cost as much. Judging By how empty the centre was I think alot of other people feel the same.
Daft really, as the more people you get in and have the lanes constantly full, food and drink profits would increase and so would the use of the machines
2026年5月27日
Tenpin - Gloucester からの回答
Hi David
We appreciate your feedback regarding our pricing and the center's occupancy. We understand your perspective on how pricing can impact visits and related sales. We will consider your valuable insights. Best wishes - Clare
Tenpin - Gloucester からの回答
Hi Claire
Thank you for your wonderful 5-star review! We're so glad you enjoyed our service and that Christian looked after you. Best wishes - Clare
Don't recommend
We visited on a very very busy Saturday, expecting there to be some delays, my children wanted to go on soft play, I had my two year old and 6 year old, I said I needed a toddler and junior admission to be told that a two year old is a junior. I later checked online and it's decided by height so I was overcharged. Not being too bothered I sat down with my 12 week old and ordered drinks to the table, we had to perch on the end of a shared table as it was so busy, 30 minutes later the drinks still hadn't arrived and my children were very thirsty. I said I would wait 10 more minutes and then go and ask. They still didn't arrive so I had to wait 15 minutes to be seen at the reception desk at which point I asked for a refund. The person on the till didn't know how to do it so got another member of staff, who again, didn't know how to do it so had to go and get another member of staff. I had to wait another 10 minutes for a refund of my drinks and was told they couldn't refund the soft play. I was given two free games of bowling which I said I didn't want as I didn't want to return but was told there was nothing they could do. All in all it was a stressful experience and I definitely wouldn't recommend
2026年5月20日
Tenpin - Gloucester からの回答
Hello, thank you very much for taking the time to leave a review of Tenpin Gloucester. Please accept our apologies for any disappointment caused at your recent visit. We very much appreciate the time taken to make us aware and we will certainly be passing this on to the relevant team. In the meantime, if you would like to provide further details and discuss your recent visit further, please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Gloucester' Again, we're sorry for any disappointment caused. Best wishes, Jade
Family had a good time
We had a great time at tenpin the only disappointment was the waiting times for drinks when ordered online. Definitely needs to be more staff on the bar area at all times, even that took ages to get served when going up to the bar
2026年5月16日
Tenpin - Gloucester からの回答
Hi Brian, thank you for rating Tenpin Gloucester 3*! We are sorry to hear that there was an issue with wait times on your visit. We appreciate you taking the time to send us this feedback, and will be sure to pass these comments on for future improvements. Best wishes, Jade
Tenpin - Gloucester からの回答
HI Donna, thank you for leaving Tenpin Gloucester a lovely 5* rating and review! We're so glad you and your son had a great time after his SATs! We appreciate your kind words, and we hope to welcome you back in the future! Best wishes - Rosie
The manager on the shift was excellent
The manager on the shift was excellent, sorry can't remember the name, staff friendly and helpful. Will be visiting soon again
2026年5月13日
Tenpin - Gloucester からの回答
Hi Zaneta, thank you for the 5* review for Tenpin Gloucester! We're glad to hear that you had a great visit and that the manager and team had provided an excellent service. We will be sure to pass on your kind feedback and we look forward to seeing you again soon! Best wishes- Adelaide
Bowling great…but disorganised with food…
I was working from home but the kids were off school so I thought a lunchtime bowling (1hour inc pizza for £40 for 5 of us) would fit in nicely and keep the kids entertained.
Unfortunately the food was taken to the lane next to us. Following this we spoke to Tenpin who said they’d check etc. They put some more in the oven and I’m 99% sure they then brought this out to the lane the OTHER side of ours (we didn’t see them bring it out but they only just arrived and then had pizza and curly fries like we ordered). By this point the hour is pretty much over and I need to get back to work. Not ideal! In the end I left but they did bring out pizza for my husband and kids. But I probably won’t be trying to fit this all in again!
2026年5月6日
Tenpin - Gloucester からの回答
Hi Catherine, thank you for taking the time to review Tenpin Gloucester! We're sorry to hear that there had been issues during your visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Gloucester'. We hope to see you again soon for a better experience. Best wishes, Jade
Booking online was easy
Booking online was easy, plenty of parking outside, great fun bowling and pizza was delivered to lane quickly, only loss of one star was due to the queues to get a drink and only one staff member serving
2026年5月6日
Tenpin - Gloucester からの回答
Hello Mrs Helen Edwards,
Thank you for taking the time to rate Tenpin Gloucester 4 stars. We're glad you found booking and parking easy and enjoyed bowling and pizza! We appreciate your feedback regarding the drink service wait times, and we will review our staffing to improve this. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Visited on a bank holiday
Visited on a bank holiday. It was clearly understaffed - 15 min wait to check in, ordered a drink online to be delivered to the lane and it hadn’t arrived after 40minures so had to go ask for it at the bar. Tables uncleared, glasses left out. Felt grubby.
2026年5月6日
Tenpin - Gloucester からの回答
Hello Naomi,
Thank you for taking the time to rate Tenpin Gloucester 2 stars. We regret that the service was slow, your drinks were delayed, and the environment was not clean during your bank holiday visit. We'll address these issues to improve our service and cleanliness. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Dirty & bad service
Dirty, glasses not collected. Ordered drinks on the app and had to go collect from the bar myself when we were on round 6 of our first game! Need more staff and better managers
2026年5月2日
Tenpin - Gloucester からの回答
Hello Joanna,
Thank you for taking the time to rate Tenpin Gloucester 2 stars. We appreciate your feedback and are sorry your visit wasn't satisfactory. We'll address the cleanliness and staffing issues with our team to improve our service. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Lovely way to meet up with the Family…
Lovely way to meet up with the Family and have fun. Went with my Son and Grandson, great to do something together
2026年4月21日
Tenpin - Gloucester からの回答
Hi Kay
We're happy to hear that you had such a lovely time with your son and grandson! It sounds like you made some wonderful memories together, and we appreciate your 5-star review. Best wishes - Clare
Great time had celebrating daughters…
Great time had celebrating daughters 10th bday bowling with friends. Staff great & friendly. Could benefit by having more working ticket machines. Overall good experience
2026年4月29日
Tenpin - Gloucester からの回答
Hi there
We're glad your daughter's 10th birthday bowling party was a success! We appreciate your kind words about our staff. Thank you for the feedback regarding the ticket machines; we'll look into that. Best wishes - Clare
service was bad took ages for food to…
service was bad took ages for food to come and it wasn’t even good looked like a child made it. and the. cocktail was literally just ice and tasted like chemicals. it was supposed to be a sun on the beach and it was clear full of what and ice and nothing else. will not be ordering again . very disappointed
2026年4月29日
Tenpin - Gloucester からの回答
Hi there
We appreciate you taking the time to share your experience. We're sorry the food took a long time and didn't meet expectations, and that the cocktail was unsatisfactory. We'll pass this feedback on to improve our service. If you would like to speak to us please send an email to customer.feedback@tenpin.co.uk with the details and the subject "Review - Gloucester". Best wishes - Clare
Significant delay to party time and paid for items not provided.
They were about 25 minutes delayed getting out party in due to another group being in the arena. We also did not receive our paid for icecreams.
2026年4月18日
Tenpin - Gloucester からの回答
Hi Sophie,
Thank you for your 2* review at Tenpin Gloucester! We are vert sorry to hear you've not had a great time whilst on your most recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
The Soft play for kids is brilliant and…
The Soft play for kids is brilliant and good value for money which I will keep using. I never go bowling because it is so so expensive so never go there and tables aren’t always clean in busy periods completely puts me off. Only use soft play for my child.
2026年4月21日
Tenpin - Gloucester からの回答
Hi Hannah, thank you for leaving a lovely 3* review of Tenpin Gloucester! We are delighted you love our soft play area, but we are sorry to hear you find our bowling expensive. We do have some fabulous deals throughout the week and we would advise taking a look at the deals section on our website here https://www.tenpin.co.uk/deals/ Please also be assured we will pass your feedback on regarding the cleanliness of the venue so that improvements are met and do hope this will not stop you from visiting us in the future! Best wishes - Mel
We were quite disappointed with the…
We were quite disappointed with the food. We came with two of our grandchildren and on previous occasions we have notified staff when we require food. Now I understand that you get the food immediately!
It was too early for us at 11.30am and burgers were cold.
It put a dampener on our visit.
Such a shame as we have been on many occasions and always enjoyed it.
2026年4月15日
Tenpin - Gloucester からの回答
Hi Beverley
Thank you for your 3-star rating. We're sorry the food timing and temperature negatively impacted your visit. We appreciate your feedback about the change in food service and the cold burgers. We'll review this to improve our service. Best wishes - Clare
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。