As soon as we arrived our lane was ready .. no waiting for people to finish their game , really good fun .. Only issue was music far too loud and there are so many other noisy game machines there.... もっと見る
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Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... もっと見る
企業が回答しました
We had a lovely afternoon we arrived early and the receptionist offered us an earlier slot as they did have availability. Lots of fun and laughter. Staff were very busy and efficient. After the boys... もっと見る
企業が回答しました
Helpful staff and it was quiet due to it being Monday afternoon. However it was expensive for 2 rounds that didn’t even take 30 mins
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, 英国
- 0333 034 6100
3.7
まあまあ
180件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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As soon as we arrived our lance was…
As soon as we arrived our lane was ready .. no waiting for people to finish their game , really good fun ..
Only issue was music far too loud and there are so many other noisy game machines there. Can hardly have a conversation . Everything so loud .. Too much background noise.
2026年9月2日
Tenpin - Gloucester からの回答
Hi Lalita, thank you for your 5-star review of Tenpin Gloucester! We're delighted to hear that your lane was ready for you immediately. However, we are very sorry to hear that the music volume and overall noise levels made it difficult to have a conversation. We appreciate your feedback and will be sure to pass onto the appropriate team to improve our customer experience and we very much hope to welcome you back again soon! Best wishes - Mel
a lack of attention to cleanliness, customer service, food quality. safety and general standards.
On entering the venue, my immediate impression was that the music was excessively loud, particularly given the time of day. I asked for the volume to be reduced, and to their credit, this was done immediately.
However, there were several other issues that significantly affected my experience.
The floor in the bar area was noticeably sticky. Given how early it was in the morning, this gave the impression that the area had not been cleaned properly following the previous evening. This was particularly disappointing and did not create a good first impression.
When I approached the bar, there were two members of staff present who appeared to be engaged in conversation with one another. Despite being clearly visible and standing at the bar, I was not acknowledged until I spoke to them myself. When I attempted to place my order, one member of staff refused to serve me, explaining that the particular side of the bar was apparently for food orders only, despite it being 11am. This was unnecessarily confusing and did not feel particularly welcoming or customer-focused.
I was also concerned by the gate next to the soft play area, which remained open. Children appeared to be able to enter and exit the area relatively freely, provided they were wearing a wristband. From a safeguarding and safety perspective, I found this concerning. In a venue specifically catering for children, I would expect greater control over access and exit from the soft play area.
Unfortunately, the food was equally disappointing. The quality was poor, and approximately half of the children in our group did not eat their food. For a venue aimed at families and children, I would expect considerably better standards when it comes to the quality and presentation of the food.
There was also a basic lack of attention to detail with the drinks. The squash in the jug had clearly not been mixed properly — the top was essentially water while the squash had settled at the bottom. No stirrer was provided with the jug, meaning we were left to try to resolve this ourselves.
Overall, the experience gave me the impression that there was a lack of attention to cleanliness, customer service, food quality, safety and general standards. While I appreciate that individual issues can occur, there were simply too many shortcomings during one visit to overlook.
Unfortunately, based on this experience, I would not be in any rush to return.
2026年9月5日
Tenpin - Gloucester からの回答
Hi Litsa, thank you for taking the time to leave a review of Tenpin Gloucester. We're sorry to hear about your recent visit and the issues that you were faced with. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please use the subject as 'Review - Gloucester'. Once again, we're sorry for any disappointment caused and we do hope you will give us another chance in the future!
Take care,
Kirsty
Helpful staff and it was quiet due to…
Helpful staff and it was quiet due to it being Monday afternoon. However it was expensive for 2 rounds that didn’t even take 30 mins
2026年9月10日
Tenpin - Gloucester からの回答
Hi Bianca, thank you for the review of Tenpin Gloucester! We're pleased to hear our team was helpful and you enjoyed the quiet atmosphere. We also take on board your feedback regarding pricing and will pass onto the relevant team. In the meantime, for any future visits, we would recommend taking a look at the deals section on our website for some fabulous offers we have throughout the week! We hope to see you again soon! Best wishes - Mel
Staff unbelievably slow
Staff unbelievably slow. 5 members of staff stood behind the bar chatting whilst one person served a queue of people. Queued nearly 30 mins for a drink despite there being only two customers before me.
2026年9月6日
Tenpin - Gloucester からの回答
Hi Vici, thanks for leaving a rating and review for Tenpin Gloucester! We appreciate your feedback and are sorry for the issues you experienced with the service. We'll address this to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your feedback. We hope to welcome you back again soon! Best wishes, Jade
I booked for a family evening out with…
I booked for a family evening out with my 5 adult children 6 year old and grandson. We also had a baby with us. When we arrived we were told our booking was on 2 lanes. We arrived at the lanes to find dirty food plates and empty glasses on the tables. The tables still had food upon them. I had to clear this myself. We were split upon 2 lanes and had plastic partition between so couldn't communication which felt very awkward when wanting to spend quality time together. After playing our game we went to order some food at the bar. We had to clear a table off as they were still all left with dirty plates and glass upon. This is the first time I have visit Tenpin Gloucester in a few years, and this experience has really put me off returning anytime soon. The toilets were even worse, as 2 of them were blocked. From a place that is meant to be for families the hygiene is very poor.
2026年9月2日
Tenpin - Gloucester からの回答
Hi Sarah, thank you for sharing your feedback regarding your recent family visit to Tenpin Gloucester. We are truly sorry to hear that your experience was so disappointing, particularly concerning the cleanliness of the lanes and dining areas, the uncomfortable lane setup, and the condition of the toilets. Please be assured that we are taking your comments seriously. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Gloucester' for somebody to reach out to you regarding this. Best wishes-Leila
A great game enjoyed by all
A great game enjoyed by all, I even beat my grandchildren in score on both games played!
2026年9月2日
Tenpin - Gloucester からの回答
Hi Boyd, thank you for leaving a review of Tenpin Gloucester! We're thrilled that everyone enjoyed their time and that you managed to outscore your grandchildren on both games haha! It sounds like a truly memorable experience for all! Best wishes - Mel
Food quality was shocking
Food quality was shocking. The service was very very slow which kind of ruined our night. Definitely needs bath of customer service and food
2026年9月2日
Tenpin - Gloucester からの回答
Hi Simon, thank you for your feedback of Tenpin Gloucester. We are truly sorry to hear that the food quality was shocking and that the slow service ruined your night. We understand your frustration and will ensure your comments are passed on to the relevant teams for improvement. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Gloucester' for somebody to reach out to you regarding this. Best wishes-Leila
Really nice and friendly.
2026年9月2日
Tenpin - Gloucester からの回答
Hello James, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to us. We do hope to see you again very soon. Best Wishes - Kimberley
Tenpin - Gloucester からの回答
Hello Mr Clive,
Thank you for taking the time to rate Tenpin Gloucester 5 stars. We are delighted to hear that you received excellent service. We look forward to welcoming you back again soon. All the best ~ Laura
Dirty seating area and drinks did not arrive
Booked game and drinks online for first time for drinks so unsure how it worked in Gloucester. We guessed soon as we checked in they would bring them to the lane. Half way thru second game still nothing so went up to reception. After few minutes flapping around they grabbed our drinks and that was it. Some one said yeah there spose to bring them to the lane.
Got to lane and seating area was covered in trays and dirty bottles and plates everywhere. Crisp all over the floor also. We carried on with game as have a disabled child and just wanted to get playing.
2026年8月30日
Tenpin - Gloucester からの回答
Hello Mr J Jones,
Thank you for taking the time to rate Tenpin Gloucester 3 stars. We are very sorry to hear about the delay with your drinks and the condition of your lane. This is certainly not the standard we aim for, and we will address these issues with our team to ensure improvements are made. We hope you will consider visiting us again for a better experience. All the best ~ Laura
Lack of management on the bowling lanes…
Lack of management on the bowling lanes meant that our session was not as good as it could have been. Some people were running up and down Infront the lanes, others were standing across the lanes basically inconsiderate. While bowling is good value the food and drinks are overpriced. Food quality 5 out of 10. Service from bar staff excellent despite being abused by other customers they kept their cool and politeness.
2026年9月2日
Tenpin - Gloucester からの回答
Hello Mr Hill,
Thank you for taking the time to rate Tenpin Gloucester 3 stars. We are sorry to hear about the issues with other customers on the lanes and the pricing and quality of our food. We are glad to hear that you found the bowling to be good value and that our bar staff provided excellent service despite challenging circumstances. We will address your comments with the relevant teams to improve our services. All the best ~ Laura
The game was good
The game was good. But the staff we very irresponsible. Don't order food or drinks inside. will not recommend to anyone.
2026年9月2日
Tenpin - Gloucester からの回答
Hi SK, thank you for taking the time to leave a rating and review for Tenpin Gloucester. We're glad to hear you enjoyed the game. However, we are very sorry to hear about your experience with our staff and the food and drinks. Please get in touch with us via email at customer.feedback@tenpin.co.uk with the subject 'Review - Gloucester' where we can discuss this further with you. We hope to welcome you back again for a better experience in the future! Best wishes - Rosie
We have great fun for Son's bday
We have great fun for Son's bday. Really reasonable price before 6pm and the arcade games were not overpriced so we had lots of fun on those too. Pizza was ok for the price. Staff friendly.
2026年9月2日
Tenpin - Gloucester からの回答
Hello Customer,
Thank you for taking the time to rate Tenpin Gloucester 5 stars. We are so pleased to hear that your son's birthday celebration was so much fun and that you enjoyed the arcade games. We appreciate your kind words about our staff and hope to see you again soon! All the best ~ Laura
Very poor service as was short staffed
Very poor service as was short staffed. Game wasn't set up correctly so pushed the service call button. No one came after 10 mins. In the end ran out of time and couldn't finish our game. Payed £40 for 2 adults and 3 kids to play one game of bowling and only did 9 legs. Very poor
2026年9月2日
Tenpin - Gloucester からの回答
Hi Matt, thank you for taking the time to leave a review of Tenpin Gloucester! We are very sorry to hear of your recent experience and we very much appreciate the time taken to make us aware! Your feedback is really important and will be shared with the team so that improvements can be met! In the meantime, if you would like to discuss your visit further, please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Gloucester' We do hope you will give us another chance and we hope to welcome you back again soon! Best wishes - Mel
Covid was years ago.
Staff were great. Drinks were expensive. Covid shield between lanes made for less of a social experience between our family.
2026年8月26日
Tenpin - Gloucester からの回答
Hi Paul, thank you for taking the time to leave a review of Tenpin Gloucester. We're pleased to hear that the team provided great service but that the prices of drinks and shields let your visit down. Your feedback is important to us and we will ensure this is passed on to the correct team.
Take care,
Kirsty
Bowling was great fun and easy to get…
Bowling was great fun and easy to get set up . Pizza was overcooked. Not much cheese on chips either part from that staff and facilities are good my kids had fun .
2026年8月24日
Tenpin - Gloucester からの回答
Hi Keri
Thank you for taking the time to leave us a review. We're so glad to hear that you and your kids had fun bowling and that you found our staff and facilities good. We appreciate your feedback regarding the pizza and chips and will be sure to pass this on to the team for review. Best wishes - Clare
£72…..
£72 for 4 adults to have 2 games does seem a lot of money….. Staff were lovely and we had fun!
2026年8月25日
Tenpin - Gloucester からの回答
Hi Kate
We appreciate your feedback regarding our pricing. We're truly glad to hear our staff were lovely and you had fun! Best wishes - Clare
Tenpin - Gloucester からの回答
Hello Alexa
We are very sorry to hear about the condition of the lanes and the staffing issues you experienced during your visit. We are actively addressing these concerns to ensure a better experience for all our guests. Best wishes - Clare
Tenpin - Gloucester からの回答
Hi Lexi
We're so happy to hear you enjoyed your visit and found our team friendly, the atmosphere clean, and had lots of fun! We appreciate your wonderful feedback. Best wishes - Clare
We had a lovely afternoon with the Grandkids
We had a lovely afternoon we arrived early and the receptionist offered us an earlier slot as they did have availability. Lots of fun and laughter. Staff were very busy and efficient. After the boys played on some of the games, they love the pool tables and one of the scarry rides. As always a little gamble they handed in their tokens and got a boiled fruit lolly that pleased them! Booking was easy as was booking in. Easy to park and if we had wanted to eat there looked like a great selection.
2026年8月19日
Tenpin - Gloucester からの回答
Hi Adrian, thank you for your fantastic 5-star review! We're so happy to hear you had a lovely afternoon and that our team could get you in early. It's great that the boys enjoyed the games and even got a sweet treat! We greatly appreciate your kind feedback and hope to see you all again soon! Best wishes - Rosie
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