Friendly staff very helpful two of our party are disabled and allowances were made for the time it took to complete our game. Food good but thought drinks were expensive. Will be going again overall g... もっと見る
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We booked an hour of bowling without realizing it wasn't possible to extend it; this wasn't clearly stated on the website. Our game was interrupted. We chose this bowling alley for its children's play... もっと見る
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Arrived early, team were accommodating as lanes were free to allow us to start early. All staff we encountered were very friendly.
企業が回答しました
Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, 英国
- 0333 034 6100
3.7
まあまあ
155件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Two hours of fun
I always find that my visit to tenpin Gloucester softplay is always an enjoyable one. My grandson loves the various activities and jumps from one to the other. I noticed on my last visit that they had replaced some of the soft play toys. The areas are always clean and tidy and there is always an attendant nearby if you needed assistance. The toilets are always clean and tidy and so is the baby change area.
2026年3月25日
Tenpin - Gloucester からの回答
Hi Jax, thanks for leaving Tenpin Gloucester a fantastic 5* rating and review! We're happy to hear that your grandson enjoys the activities at our soft play area. We're glad you appreciate the cleanliness and attentiveness of our team, and we thank you for your positive feedback! We can't wait to see you again soon! Best wishes - Rosie
Brilliant place
Brilliant place! Staff very helpful and have a lovely presence!
Food is great and pricing!
2026年4月1日
Tenpin - Gloucester からの回答
Hi Alice, thank you for the excellent 5* review of Tenpin Gloucester! We are so happy you had such a great time, found our team super helpful and found us good value for money! We really hope this means you will visit us again soon and we can't wait to welcome you back! Best wishes - Mel
No beers on tap so couldn't get what…
No beers on tap so couldn't get what was ordered on deal they offered. Bowling was good. Just seemed a bit unorganized
2026年4月1日
Tenpin - Gloucester からの回答
Hi Niall, thank you for taking the time to review Gloucester. It's great to hear you enjoyed the bowling! However, we're sorry to hear that there had been issues with drinks and the service during your visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Gloucester'. We hope to see you again soon for a better experience. Best wishes, Jade
We had to wait a while to be served
We had to wait a while to be served
Then asked if we could have our pizza after we had finished playing our game of tenpin but was told this wasn’t possible! They would just bring it out when it was cooked!
2026年4月1日
Tenpin - Gloucester からの回答
Hi Sarah, thank you for taking the time to leave a review of Tenpin Gloucester! We are sorry to hear you could not have your food after your games! We are unable to reserve tables in our seating area and so this may not always be possible. We are sorry for any inconvenience this may have caused and we do hope you will still consider visiting us in the future! Best wishes - Mel
Tenpin - Gloucester からの回答
Hi Dennis, thank you so much for the lovely 5* rating and review of Tenpin Gloucester. We're thrilled to hear that the children had lots of fun. We appreciate your kind words and we hope to see you again soon.
Take care,
Kirsty
Beaver Scout Visit
I booked bowling for a group of Beaver Scouts. Callum was very helpful in explaining the "Do's" and "Don'ts" to the children and was quick to assist when we had a problem on one of the lanes.
2026年3月24日
Tenpin - Gloucester からの回答
Hi Becky, thank you so much for the 5* rating and review of Tenpin Gloucester. We're glad the Beaver Scouts enjoyed bowling. It's great to hear that our team member was helpful in explaining the rules and assisting with any lane issues. Thank you for your positive feedback!
Take care,
Kirsty
Tenpin - Gloucester からの回答
Hi there
We appreciate your 5-star rating! We're delighted you enjoyed your bowling experience and found our service to be good. We hope to see you again soon! Best wishes - Clare
Tenpin - Gloucester からの回答
Hi there! Thank you so much for the excellent 5* review of Tenpin Gloucester! We hope to see you back soon. Best wishes, Jade.
The bowling was fine.
The bowling was fine.
A bit disappointing to have a plastic screen between the 2 family groups.
The bar took 15 minutes to get served
2026年3月25日
Tenpin - Gloucester からの回答
Hi Chris
We appreciate your feedback. We're sorry the screen impacted your family's experience and for the slow bar service. We'll address this to improve our service. Best wishes - Clare
Tenpin - Gloucester からの回答
Hello Chris, Thank you for sharing your comments with us! We are thrilled to hear that you all had a wonderful time at our Tenpin in Gloucester. We do hope to see you again very soon. Best Wishes - Kimberley
Bowling food package
We did bowling with a food package. Food was ok but could be improved. Had burgers and chicken burgers. Also did pool and others games which were good.
2026年3月7日
Tenpin - Gloucester からの回答
Hi there, thank you for the fab 4* review for Tenpin Gloucester! We're glad to hear that you enjoyed the bowling and pool, and we really appreciate your feedback about the food which we will ensure is passed onto our team. We hope to welcome you back again soon! Best wishes - Adelaide
Tenpin - Gloucester からの回答
Hi Lesley,
Thank you for your fantastic 5* review at Tenpin Gloucester! We are delighted you've had such a great time whilst on your recent experience with us and we look forward to welcoming you back again very soon! Best wishes- Steph
Not a good review
An incredibly rude barman who, when asked for some more lemonade in a glass of wine huffed & rolled his eyes. Drinks ordered via QR code, left sitting on the bar with various bar staff looking where they were for then walking off. An very rowdy family in the next lane who were throwing two balls down at a time very loudly, sliding onto the alley & no one challenged them.
2026年3月1日
Tenpin - Gloucester からの回答
Hi Yvonne, thank you for taking the time to leave a review of Tenpin Gloucester. We are sorry to hear about the issues you faced during your recent visit. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk. Once again, we are sorry for any inconvenience caused and we do hope to welcome you again for a much better experience.
Take care,
Kirsty
The staff are all very friendly and…
The staff are all very friendly and very helpful. The children love collecting tickets and recieving great prizes.
2026年3月1日
Tenpin - Gloucester からの回答
Hi Kelly, thank you for the 5* rating of Tenpin Gloucester. We are pleased to hear you all had a great experience and that the team left a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty
Tenpin - Gloucester からの回答
Hi Stephen, thank you for the excellent 5* rating for Tenpin Gloucester! We're delighted to hear that you had a great time with your family and we look forward to welcoming you back again soon! Best wishes - Adelaide
Poor food
Bowling and entertainment was good only bad points was that the air hockey ate £2 which I had to get back from the bar and food was made by an 8yr old which was terrible but still enjoyed the evening with my wife and boys.
2026年2月19日
Tenpin - Gloucester からの回答
Hi Karl, thank you for the 4* review for Tenpin Gloucester! We're delighted to hear that you had a good visit with your family and that you enjoyed the bowling. We're sorry to hear that you didn't enjoy the food and will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes- Adelaide
Disappointing experience
When we arrived for our booked time slot of the bowling alley, the alley was not ready yet. We went to get drinks, only one staff member on the bar on a busy Friday evening. Majority of tables had old food and drinks left. Tables were all dirty. After getting a drink our lane was ready. When we found our lane it was dirty, with previous people’s drink glasses on the sticky table. Someone came to clean when we had nearly finished our 2nd game.
Ladies toilets were dirty with dirty toilets and toilet roll all over the floor.
Overall wouldn’t rush back due to the cleanliness issues and expensive for a family of 6.
2026年2月20日
Tenpin - Gloucester からの回答
Hi Vicky, thank you for taking the time to write a review for Tenpin Gloucester! We're sorry to hear that there was a delay to start your games and issues with the cleanliness of the restaurant and at the lanes. We really appreciate your feedback and will ensure this is passed on to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Gloucester'. Best wishes - Adelaide
WiFi is rubbish but bowling is good
WiFi is rubbish, but the bowling was great, the food speedy, and service very friendly and the venue very clean
2026年2月19日
Tenpin - Gloucester からの回答
Hi Emmi,
We appreciate your feedback and are glad you enjoyed the bowling, speedy food, friendly service, and cleanliness. We'll look into the WiFi issue. Thanks! Best wishes - Clare
Tenpin - Gloucester からの回答
Hello There, Thank you for taking your time to leave us a great 5* review for our Tenpin in Gloucester. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Dirty
Dirty, bowling stations not cleared of empty glasses and food before the next group,
2026年2月20日
Tenpin - Gloucester からの回答
Hello Lucy,
Thank you for taking the time to rate Tenpin Gloucester 2 stars. We appreciate you taking the time to share your experience. We'll address the cleanliness and service issues to ensure a better environment for everyone. We look forward to welcoming you back and hope that your next visit is a 5 star experience. All the best ~ Laura
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