My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... もっと見る
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My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... もっと見る
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Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three pe... もっと見る
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Kept us busy for a few hours with the 1hr pizza package deal, then onto the arcades/ machines... but not exactly the cheapest option to keep the kids busy. I completely understand that these pla... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, 英国
- 0333 034 6100
3.7
まあまあ
99件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Bowling
We had a great time bowling. I took my grandsons and we had the meal deal with bowling which was a really good deal. Only downside was the meal didn’t come with a drink, I just presumed it did and drinks were £3.50 each which was quite expensive .
2026年8月26日
Tenpin - Kingston からの回答
Hi Maria
Thank you for your 4-star review! We're so happy to hear you and your grandsons had a great time bowling and found our meal deal to be good value. We appreciate your feedback regarding the drinks and will certainly pass it on for consideration. We hope to see you again soon! Best wishes - Clare
Untrained Staff Members
The two women behind the bar that night were very incompetent and clueless. The first one (dark hair) didn’t even bother to make my drink which I have ordered to my lane over 20 mins ago on the app. When I went over to chase it up she looked at me like had 3 heads. She finally made it but gave no apology or anything.
I came back later to order another drink and the other lady (blonde) behind the bar had absolutely so idea how to make a simple vodka and coke.
Did these woman receive any kind of training behind the bar?
Also it was one of the hottest days of the summer and there was so air conditioning. What’s up with that?
I won’t be back after receiving such a shit service
2026年8月14日
Tenpin - Kingston からの回答
Hi Nadia, thank you for leaving a review of Tenpin Kingston. We're disappointed to hear that you felt the customer service wasn't up to our usual high standards and we apologise for any issues that you experienced on your recent visit. We are addressing these problems internally. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Kingston' for somebody to get back to you regarding this. Best wishes-Leila
Tenpin - Kingston からの回答
Hello Rose,
Thank you for taking the time to rate Tenpin Kingston 5 stars. We are so pleased to hear that our team was helpful and flexible, and that you had such a great time during your visit. We hope to welcome you back again soon! All the best ~ Laura
Only one person to do everything like…
Only one person to do everything like book people in and the. The lane broke so we had to move our game to another lane and we booked food which the staff knew and I had to chase it several times and it still came out 20 mins after our game had finished , the good was oily and refried and clearly rushed . When I asked the staff what was happening she seemed extremely stressed and shared she is the only one there !
2026年8月12日
Tenpin - Kingston からの回答
Hi there, firstly, thank you for leaving a review of Tenpin Kingston. We are very sorry to hear about the issues you experienced on your recent visit especially the broken lane, long wait times, and that the food quality did not meet your expectations. We will investigate these matters internally. In the meantime, if you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Kingston' for somebody to contact you regarding this. Best wishes-Leila
Machine kept stopping and the assistant…
Machine kept stopping and the assistant couldn’t fix it so we ended up leaving
2026年8月12日
Tenpin - Kingston からの回答
Hi Julie,
Thank you for your 3* review at Tenpin Kingston! We are very sorry to hear that you had some trouble with the machine on your most recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed and we hope to welcome you back again very soon for hopefully a 5* experience. Best wishes- Steph
Disappointing experience
Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three people. On adding the additional bowlers i became aware of the lights not working at the end lane and informed the reception desk. I was informed that they were not working and could be moved to another lane. I declined as other lanes were available and didn't want to move my belongings. However new parties which arrived after us also were placed in lanes with non working lights with other lanes staying empty. In short will not be returning any time soon.
2026年8月8日
Tenpin - Kingston からの回答
Hi there,
Thank you for your 3* review at Tenpin Kingston! We are very sorry to hear that you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed as your feedback is important to us! If you would like for this to be looked into further please email customer.feeback@tenpin.co.uk. Best wishes- Steph
Absolute fun nice staff great arcade…
Absolute fun nice staff great arcade clean toilets nice food and great atmosphere and price
2026年8月10日
Tenpin - Kingston からの回答
Hi Kelly thank you so much for this amazing 4* review of Tenpin Kingston! We are delighted you had the best time and received excellent customer service and we can't wait to welcome you back soon! Best wishes, Jade
Bowling, I would go again
It was good fun and the staff were nice, basic bar with cheap pre made cocktails. Fun to be able to add your pics to the score boards.
2026年8月12日
Tenpin - Kingston からの回答
Hello Katherine,
Thank you for taking the time to rate Tenpin Kingston 4 stars. We're so pleased to hear you had a fun time and enjoyed interacting with our staff. It's great that you liked adding your pictures to the scoreboards. We hope to see you again soon! All the best ~ Laura
Helpful, friendly staff
My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Your staff got him ice, checked in on him a bit later, and got him a plaster. I think it made a huge difference in his getting through it and I greatly appreciated it (they were also friendly, helpful, and professional in all of our other interractions)
2026年7月29日
Tenpin - Kingston からの回答
Hello Justin, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin at Kingston. We are so pleased to hear that you and your son had a great time. We are sorry to hear that your son hurt himself during your visit, we do hope that he is okay now. We will pass your lovely comments onto our team to share your appreciation. We do hope to see you both again soon for a much more enjoyable visit. Best Wishes - Kimberley
A good experience bowling
We visited on a very hot day with grandchildren having booked online. The venue was quite cool , not crowded and the young woman on the booking desk was very friendly and efficient. We all enjoyed our game!
2026年8月6日
Tenpin - Kingston からの回答
Hi there, thank you for leaving a 5* review of Tenpin Kingston! We're so glad to hear how much you enjoyed the bowling game and how helpful you found our staff member. We look forward to welcoming you back again soon! Best wishes-Leila
Kept us busy for a few hours with the…
Kept us busy for a few hours with the 1hr pizza package deal, then onto the arcades/ machines... but not exactly the cheapest option to keep the kids busy.
I completely understand that these places are generally run by student's, just doing their best while getting through University but a little politeness and enthusiasm would go a long way and drastically improve the experience.
The lanes are great for fun games and what child doesn't like bowling... however don't expect the pizza to taste like anything you experienced before - as cardboard comes to mind or perhaps the old style quick cook microwave pizza - not so great.
2026年7月28日
自発的なレビュー
Tenpin - Kingston からの回答
Hi Steven, Thank you for taking the time to leave a review of Tenpin Kingston! We're glad to hear that the bowling lanes and arcades were enjoyed by the children. However, we are very sorry to hear that the pizza was not as enjoyable as we would have hoped and that our team were not as friendly as we would have liked! Please be assured all of your feedback will be shared with the appropriate team to ensure future improvements and in the meantime, we do hope you will still consider visiting us again soon! Best wishes - Mel
Bowling experience and booking were…
Bowling experience and booking were smooth and easy even in person. The food however took long and was wrong or forgotten 2 times.
2026年7月29日
Tenpin - Kingston からの回答
Hi Anthony, thank you very much for taking the time to leave a review of Tenpin Kingston! We are pleased you had a great time bowling, however, we are very sorry to hear there was a long wait for your food and that it was also incorrect! Please be assured all of your feedback will be sent onto the the relevant team for future improvements and in the meantime, we do hope you will consider visiting us again in the future! Best wishes - Mel
My friend ended up being about two…
My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout, even though I ended up coming in three times in total. They were friendly, patient, and happy to help, which made the whole experience much less stressful. Great customer service!
2026年7月14日
Tenpin - Kingston からの回答
Hey Nafisa, thank you for the 5* rating of Tenpin Kingston. We're so pleased to hear that our team was accommodating and understanding when you needed to adjust your booking time. We look forward to welcoming you back again soon!
Take care,
Kirsty
One star too good!
I’m giving one star for the following reasons. 1) the bowling was terrible! The lane wasn’t straight, and the bowling balls were chipped, misshaped and didn’t roll straight, and the scoreboard glitched every game! 2) when ordering food via the app, my family and I had to wait over an hour for our order to even be cooked! When I approached the only member of staff in the entire place, I was given the appalling excuse of “sorry I didn’t know what you ordered, we ran out of till roll!”. To which that one and only staff member gave an equally pathetic excuse of “sorry I’ll get someone to cook your order now” which again I found appalling! And finally,3) the games machines were disgusting! Nothing was clean, and the controllers were sticky!
2026年7月14日
Tenpin - Kingston からの回答
Hi Lee, thank you for taking the time to review Tenpin Kingston! We're very sorry to hear that your recent visit was not up to the high standards we aim for, that there had been issues with your food order, the cleanliness and the service, and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston', and we can pass this on to be looked into. We hope to see you again in the future for a better experience! Best wishes - Adelaide
Good fun
Liked: the bowling, the decor, clean toilets, reasonable prices.
Didn’t like: the wait at the bar and to redeem the prize vouchers
2026年7月22日
Tenpin - Kingston からの回答
Hello Nina,
Thank you for taking the time to rate Tenpin Kingston 3 stars. We're glad to hear you enjoyed the bowling, decor, and found our facilities clean and prices reasonable. We appreciate you bringing the wait times at the bar and for prize redemption to our attention, and we will pass this on to the relevant team for review. We hope to see you again soon. All the best ~ Laura
It's a nightmare there
It's a nightmare there, constant noise of all the amusement machines hardly makes it a pleasant experience for bowling. Understaffed and parents with young kids not bothered when their young kids were running up the bowling alley, and neither were the staff. Interior looks dated and tired. I must admit that the two staff at the bowling check in were helpful and a credit to our booking. Luckily I only go once a year, nothing there to attract me to go more often.
2026年7月21日
Tenpin - Kingston からの回答
Hello Phil,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We appreciate you taking the time to leave us a review. We are truly sorry to hear that your experience was negatively impacted by the noise and the dated interior. We appreciate your feedback regarding the staff at check-in. We will address these concerns with our team to ensure a more enjoyable visit for everyone. All the best ~ Laura
Tenpin - Kingston からの回答
Hello Nathan,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We are truly sorry to hear about the mold found in your mother's food. We are taking this feedback seriously and would like the opportunity to look into this further, please email us your experience to customer.feedback@tenpin.co.uk so we can review your experience. All the best ~ Laura
Had a really good time
Had a really good time. Was a bargain on a Thursday too. Will be going back soon.
The aircon needs fixing this as it was quite hot in there
2026年7月22日
Tenpin - Kingston からの回答
Hi there, thank you for the lovely 4* rating of Tenpin Kingston. We are delighted to hear that you had a good time and managed to take advantage of our £10 Thursday offer. We hope to see you again soon. Best wishes, Jade
The bowling was fun
The bowling games were super fun, we had a good time playing what would've been better is if there was a powerful aircon. As it was hot and sweaty in the play area and the server at the bar wasn't friendly. And the burger wasn't a good idea either.
2026年7月14日
Tenpin - Kingston からの回答
Hi Bella, thank you for the 3* review for Tenpin Kingston! We're pleased to hear that you enjoyed the bowling and that you had a good time. We are sorry that you had found the venue too hot and that there had been issues with the food. We we will ensure your feedback is passed on for future improvements to be made. We hope to welcome you back again soon! Best wishes - Adelaide
Certain members of staff were rude
2026年7月7日
Tenpin - Kingston からの回答
Hi Mark, thank you for taking the time to leave a review of Tenpin Kingston. We're sorry to hear about your recent experience. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much details as possible.
Take care,
Kirsty
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