To celebrate the end of Year 10 and the completion of their Polish GCSE exams, the school treated the students to an Eat & Play outing. The young people had a wonderful time together — even a small mi... もっと見る
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We did the Escape from Alcatraz escape room for my sons 13th birthday. It was his first, he brought a group of friends and although they weren't able to escape they all had a fantastic time. The booki... もっと見る
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Did not like the overall experience from being asked to submit requirements for my party, to not reciting a response on it. On following up first booking can’t be found, then it’s eventually found, th... もっと見る
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All the staff were very helpful and always on hand to assist us, especially the lady who provided some after-care when one of our young group hurt her finger on a ball.
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, 英国
- 0333 034 6100
3.9
ほぼ満足
80件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Certain members of staff were rude
2026年7月7日
Tenpin - Kingston からの回答
Hi Mark, thank you for taking the time to leave a review of Tenpin Kingston. We're sorry to hear about your recent experience. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much details as possible.
Take care,
Kirsty
Thanks for a great experience
All the staff were very helpful and always on hand to assist us, especially the lady who provided some after-care when one of our young group hurt her finger on a ball.
2026年7月4日
Tenpin - Kingston からの回答
Hi there, thank you so much for this amazing 5* review of Tenpin Kingston! We are delighted you had a great time time and received excellent customer service from the team. We can't wait to welcome you back soon! Best wishes, Jade
Our party was really well organised and…
Our party was really well organised and the staff in charge were very helpful and friendly. They allowed us to push our food slot back with was really helpful. I’d definitely recommend a party here.
2026年7月7日
Tenpin - Kingston からの回答
Hello Alison,
Thank you for taking the time to rate Tenpin Kingston 5 stars We are so pleased to hear that your party was well-organised and that our staff were helpful and friendly. We're especially glad we could accommodate your food slot change. We hope to see you again soon for another 5 star experience. All the best ~ Laura
Tenpin - Kingston からの回答
Hello Lucia,
Thank you for taking the time to rate Tenpin Kingston 5 stars. We're so glad you enjoyed the game and that your pizza arrived quickly and was delicious! Thank you for your wonderful feedback and we look forward to welcoming you back again soon. All the best ~ Laura
£10 Thursday with food
It’s good to have an enjoyable night with friends for only £10 with no expectations for a good burger.
2026年7月7日
Tenpin - Kingston からの回答
Hello E.W,
Thank you for taking the time to rate Tenpin Kingston 4 stars. We're so glad to hear you had an enjoyable night out with friends! It's wonderful that you found it to be a great value. We appreciate your feedback and hope to see you again soon for more fun. All the best ~ Laura
To celebrate the end of Year 10 and the…
To celebrate the end of Year 10 and the completion of their Polish GCSE exams, the school treated the students to an Eat & Play outing. The young people had a wonderful time together — even a small mishap on the bowling lane turned into a great bonding moment, bringing the group closer as a team. It was lovely to see them relax and celebrate after all their hard work.
2026年6月27日
Tenpin - Kingston からの回答
Hi Barbara, thank you so much for the lovely 5* review of Tenpin Kingston! We are really happy to see your group had a great time with us and we really hope to welcome you all back again soon! Best wishes - Mel
Did not like the overall experience…
Did not like the overall experience from being asked to submit requirements for my party, to not reciting a response on it. On following up first booking can’t be found, then it’s eventually found, then having to push for provision of service on the day , even on things that were promised as part of package. It should have been alot smoother than it was !
2026年7月1日
Tenpin - Kingston からの回答
Hi Nelly, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that there had been issues with your experience. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Kingston'. We hope to see you again soon for a better experience. Best wishes, Jade
The bowling there is generally good fun…
The bowling there is generally good fun and enjoyable.
Only gave it 4 stars this time as there was an issue with the balls coming up after the last person played and had to wait 10 mins otherwise good atmosphere there and a good night out .
2026年7月1日
Tenpin - Kingston からの回答
Hi Carol, thanks for leaving a rating and review for Tenpin Kingston! We appreciate your feedback and are sorry that there was an issue with the balls. We'll address this to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your feedback. We hope to welcome you back again soon! Best wishes, Jade
It was good
It was good, nobody rushed us to finish.
The lanes were good, the tables and seating areas were clean
The pool tables were accessible.
Drink reasonable.
We'll definitely be back at some point.
2026年7月1日
Tenpin - Kingston からの回答
Hi Charlotte, thank you very much for taking the time to leave such a lovely 5* review of Tenpin Kingston! It is wonderful to hear such a fab time was had and we very much hope to welcome you back again soon for another 5* experience! Best wishes - Mel
Top experience, great staff!
We did the Escape from Alcatraz escape room for my sons 13th birthday. It was his first, he brought a group of friends and although they weren't able to escape they all had a fantastic time. The booking was simple and we were able to add another on the day. The staff both at the actual escape room AND within Tenpin were brilliant especially the lady who came to chat with us and gave both my sons birthday presents and had a chatbwith me while ai was waiting for them to finish! Great Day!
2026年6月20日
Tenpin - Kingston からの回答
Hi there
We are so pleased to hear that your son and his friends had such a fantastic time celebrating his 13th birthday with us, even if they didn't quite escape! It's wonderful to know that our team made the booking process simple and went above and beyond to make the day special. We appreciate your kind words and look forward to welcoming you back. Best wishes - Clare
Great experience and staff very helpful
Very helpful staff with a nice manner about them.
Went the extra mile to make sure we had a good visit.
2026年6月18日
Tenpin - Kingston からの回答
Hi Gareth, thank you so much for the lovely 5* review of Tenpin Kingston! We are thrilled you has the best time and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Did not meet my expectations as being advertised
My child’s eleven years old birthday party did not meet my expectations, based on the online advertisements
Food size portions were minimum even though it says parties for 8-13 years old, portions should be considered for appropriate children’s birthday age, as they ask for the child’s birthday age.
Bowling game stopped mid way through, even though was meant to be unlimited. So children ended up playing the arcade, which cost it extra. I had to ask why and the staff put it back on.
Even though it said we will light up and bring the birthday cake to your child, it didn’t happen. I had to ask for a lighter ,staff said they didn’t have one, so they ended up borrowing from someone else. No cake slicer or napkins was provided, luckily I had packed some napkins and a one use plastic knife (just in case).
I felt like I was constantly asking staff for things to happen. It was meant to be a paid party where everything is taken care of, without the stress.
2026年6月17日
Tenpin - Kingston からの回答
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Kingston. We are sorry to hear that your child's birthday party did not run as smoothly as we would have hoped. We will pass your comments onto our team. If you would like to discuss this further with us, please do reach out to us on customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Tenpin - Kingston からの回答
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Kingston. We do hope to see you again very soon. Many Thanks - Kimberley
Great staff…
Lovely girl that looked after us made it for me. We were a group from church and I hadn’t booked it quite right and she helped us.
2026年6月17日
Tenpin - Kingston からの回答
Hello Patricia, Thank you for taking your time to leave us a wonderful 5* review! We are so pleased to hear that one of our staff members managed to help you and your group with a booking! We do hope that you all enjoyed our facilities. We do hope to see you again very soon. Many Thanks - Kimberley
Paid for drinks and they took 25 mins…
Paid for drinks and they took 25 mins so we went up to the bar and they said sorry we dont actually have these drink at the moment but they didnt tell us this so then had to pick another drink but just wanted my money back for the drinks and they refused!! The staff were so rude as i didnt want another drink i wanted my money if they didnt have it
2026年6月10日
Tenpin - Kingston からの回答
Hello Nemo,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We are truly sorry to hear about the extended wait and the inconvenience of your drink order not being available. We understand your frustration regarding the refund request and the staff's response. We are reviewing our procedures to prevent similar situations. We hope we get the opportunity to welcome you back again soon and that the next experience is a 5 star one. All the best ~ Laura
Helpful first visit manager very good…
Helpful first visit manager very good showing us & a nice surprise for 17 th bday a huge skittle. Thx v much
2026年5月30日
Tenpin - Kingston からの回答
Hi Una, thanks for leaving Tenpin Kingston a lovely 5* rating! We're so glad you enjoyed your visit and the birthday surprise! We appreciate your kind words about our team. Thank you for sharing your positive experience. We hope to see you again soon! Best wishes - Rosie
Such a fun party for all
Aga was so attentive and really made my daughter and her friends have such a fun time. Great prizes too for their strikes and spares and lovely food with refilled jugs of squash. Really loved the goody bag too. Many thanks.
2026年6月3日
Tenpin - Kingston からの回答
Hi Elizabeth, thank you for leaving Tenpin Kingston a fantastic 5* rating! We appreciate you taking the time to let us know how we did! We are so happy your daughter and her friends had a fun time. It's great to hear they enjoyed the prizes, food, and goody bag. We can't wait to see you again soon! Best wishes - Rosie
Pool tables missing balls
Pool tables missing balls, staff super rude and unhelpful when we tried to ask for it. bar staff also very slow
2026年6月3日
Tenpin - Kingston からの回答
Hi Abbie
We apologize for the missing pool balls and the slow bar service. We're addressing these issues to improve service. Best wishes - Clare
The booking process was easy
The booking process was easy, and the staff in Kingston were incredibly helpful. We arrived late and needed to change our time slot, and they were very accommodating and assisted us without any issues. The overall experience was great, and we really enjoyed it. Highly recommended!
2026年6月3日
Tenpin - Kingston からの回答
Hi Sumaya
Thank you for your fantastic 5-star review! We're so pleased to hear that the booking process was easy and that our team was incredibly helpful when you needed to adjust your time. We're glad you enjoyed your overall experience and highly recommend us! Best wishes - Clare
Tenpin - Kingston からの回答
Hello Tyrone,
Thank you for taking the time to rate Tenpin Kingston 5 stars. We are so happy you enjoyed your family time and our great deals. We hope to see you again soon! All the best ~ Laura
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