Not been for a while and noticed the layout had improved so signing in on arrival felt better as more spacious and bar area was vastly improved. Darts looks a good edition but expensive and perhap... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great customer service, very clean and tidy and felt welcome from the moment we walked through the door. Booking online was as easy as it could be and there was ample parking available right outside t... もっと見る
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The refurbishment of the bar/reception with new dining tables and seating made the venue look bigger, more open and cleaner and fresher. The staff member looking after our lanes was friendly and helpf... もっと見る
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it was really fun. however i feel like the rule about being allowed up the ladder in the titanic escape room at 18 is a bit harsh and should lower it down to 16. the staff were really friendly and the... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW, Nottingham, 英国
- 0333 034 6100
4.2
ほぼ満足
226件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First timers ....
First timers ..... Absolutely had the best time ever it was great no other words x the food was really nice as well x
2026年9月5日
Tenpin - Nottingham からの回答
Hi Lindsey, thank you so much for the lovely 5* review of Tenpin Nottingham! We are so thrilled to hear that you had such a fantastic first experience with us! It's wonderful to know that you enjoyed your time and found the food to be really nice. We really appreciate your kind words and look forward to welcoming you back again soon for more great memories! Best wishes - Mel
Better value for money than expected
Better value for money than expected. Staff helped to get best prices and discounts. Excellent experience.
2026年8月26日
Tenpin - Nottingham からの回答
Hi Zaysha, thank you for the lovely 5* rating of Tenpin Nottingham. We're delighted to hear you had an excellent experience and found it great value for money. Hope to see you again soon!
Take care,
Kirsty
it was really fun
it was really fun. however i feel like the rule about being allowed up the ladder in the titanic escape room at 18 is a bit harsh and should lower it down to 16. the staff were really friendly and the escape room was puzzling but great!!
2026年9月7日
Tenpin - Nottingham からの回答
Hi Ruby
We're so glad you had fun and enjoyed the puzzling aspects of the escape room! We appreciate your feedback regarding the ladder age restriction and will certainly pass your suggestion about lowering it and feedback to Houdini's. We always aim to provide the best experience for all our guests. Best wishes - Clare
Had a great time with my son
Had a great time with my son, lots of activities to choose from.
Only thing was a man was painting and my son put his hand on where had been painted but we didn’t know it was wet because no signs were up.
2026年9月4日
Tenpin - Nottingham からの回答
Hi Kimberley, thank you for rating Tenpin Nottingham 4*! We're so glad to hear you had a great time with your son and enjoyed the activities. We are sorry to hear about the issue with the paint! We will be sure to pass this feedback on to the team. We hope to see you again soon. Best wishes, Jade
Couldn't fault it in anyway
Couldn't fault it in anyway, from the booking on line to the service we received at the bowling alley.
2026年9月6日
Tenpin - Nottingham からの回答
Hi Alexander,
Thank you for your fantastic 5* review at Tenpin Nottingham! We are delighted to hear that you've had such a lovely time whilst on your recent visit to us. We will ensure this is passed across to the correct team and we hope to welcome you back again very soon! Best wishes- Steph
Would give 0/5 !!!
Would give 0/5 !!!!
Couldn’t book the summer offer on the website so had to phone.
Arrived at notts bowling for laser tag, no instructions given! Kids hadn’t a clue how to re charge guns! Waited 1 hour and 30 mins for food and still nothing arrived. Asked for a refund and all they could give was a bowling voucher! Can’t use at weekends or holidays! Emailed to complain and didn’t even get a reply!!!! Avoid
2026年9月2日
Tenpin - Nottingham からの回答
Hi Sam, thank you for taking the time to review Tenpin Nottingham. We're very sorry to hear that your recent experience was not as enjoyable as we'd have hoped, that there had been a delay for your food order, and for any disappointment caused. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Nottingham', and we will ensure this is passed to the correct team to be looked into. Best wishes - Adelaide
Good Value for money
Good Value for money, Great atmosphere,polite staff just a great evening.
2026年9月2日
Tenpin - Nottingham からの回答
Hi Andy, thank you very much for the lovely 5* review of Tenpin Nottingham! We are so glad you enjoyed your evening with us and we really appreciate your kind words about our atmosphere and team. We hope to see you again soon! Best wishes - Mel
Nice return visit
Nice return visit. Only downside. Ordered food for after game and came immediately we started to bowl
2026年9月2日
Tenpin - Nottingham からの回答
Hello Imogen, Thank you for taking your time to leave us a 4* review. We are pleased to hear that you enjoyed your recent stay with us. We would love to hear how we could gain that final star from you. We hope to see you again very soon. Many Thanks - Kimberley
Bowling Good, Food Baaaaddddd
Bowling fine. Food discraceful. Not even sure you can class it as food.
2026年9月2日
Tenpin - Nottingham からの回答
Hi Warren, thank you for leaving a review of Tenpin Nottingham! We are very sorry to hear about your disappointment with our food on your recent visit! Please be assured all of your concerns will be shared with the appropriate team so that improvements can be put in place! We hope you will give us another chance and we look forward to welcoming you back again soon! Best wishes - Mel
Disappointing morals!!!
We visit this bowling alley every week with our clients who have learning disabilities and have always had a relatively positive experience until today.
Our clients normally pay concession price - £7.50 for two games, but today the manager refused to honour this and insisted on charging £10.50 PER GAME
because of the school holidays. What made this even more frustrating is that today is the last day of the holidays and we’ve visited throughout the entire holiday period and haven’t been charged differently before!
When we politely questioned the change, the manager responded, “I can change the price as I please, it’s manager’s discretion,” and went on to say he didn’t need to honour the usual price because they were already busy.
He then said ‘come back next week, it’ll be normal’ which we obviously will not be doing!
The biggest disappointment was the lack of compassion and professionalism. Our clients were already stood there excited, money out and ready to bowl, only to be turned away because of how the situation was handled. Places like this should lead with consistency, communication, and treating customers with respect.
We will be looking elsewhere in the future.
2026年9月1日
自発的なレビュー
Tenpin - Nottingham からの回答
Hi Sophia, thank you for taking the time to leave a review of Tenpin Nottingham. We are truly sorry to hear about your recent experience and the disappointment caused by the pricing issue and the interaction with a team member. We understand your frustration, especially given your consistent visits with your clients. We are committed to providing a consistent and respectful experience for all our customers, and we will be reviewing your comments with our team to ensure improvements are made. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Nottingham' for somebody to reach out to you regarding this. Best wishes-Leila
My grandson had a wonderful time
My grandson had a wonderful time. Loved bowling and really enjoyed the amusements afterwards
2026年9月2日
Tenpin - Nottingham からの回答
Hi Lynn, thank you for your fantastic 5-star review of Tenpin Nottingham! We are so pleased to hear that your grandson had such a wonderful time enjoying both the bowling and the amusements. We hope to see you all again soon! Best wishes-Leila
Tenpin - Nottingham からの回答
Hi Sandra, thank you for your wonderful 5-star review of Tenpin Nottingham! We're so pleased to hear that you found our staff well-organised and the booking process nice and easy. We hope to welcome you back again very soon! Best wishes-Leila
Not been for a while and noticed the…
Not been for a while and noticed the layout had improved so signing in on arrival felt better as more spacious and bar area was vastly improved. Darts looks a good edition but expensive and perhaps telling we didnt see anyone using it.
Bowling experience was good , equipment good and signage improved since last visit which looks good.
Lost a point for cost as given how quickly it was over it didnt feel the best value for 3 people.
Would go back and fully recommend
2026年9月2日
Tenpin - Nottingham からの回答
Hi Gary, thank you for your 4-star review of Tenpin Nottingham! We're delighted to hear that you noticed and appreciated the improvements to our layout, bar area, and signage. We're also glad you enjoyed the bowling experience. We take on board all of your feedback and for any future visits we would advise taking a look at the deals section on our website here https://www.tenpin.co.uk/deals/ for some fabulous offers we have throughout the week! Best wishes - Mel
Great birthday party
Great birthday party, well organised and the kids loved it. Very easy to book and low stress 🙂 I always found the venue too loud though 😆
2026年9月2日
Tenpin - Nottingham からの回答
Hello, thank you for your wonderful 5-star review of Tenpin Nottingham! We are so pleased to hear that the birthday party was well organised and that the children loved it. We appreciate your feedback regarding the noise level and will certainly pass your feedback on and we hope to welcome you back again very soon! Best wishes - Mel
Great fun
Easy to book online. Arrived, checked in and had 2 games. Changed settings mid game to get side bumpers up to make it easier for grandchildren. Good time had by everyone.
2026年8月26日
Tenpin - Nottingham からの回答
Hello Neal, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you found our booking system easy to use and enjoyed your recent visit with us! We do hope to see you again soon for some more bowling fun. Many Thanks - Kimberley
On arrival staff was friendly and…
On arrival staff was friendly and explained well about food we had ordered and where to go. We played our game and our food had not arrived as told on our arrival we found a table and gave them our table number. After 30 minutes waiting After our game food arrived and it was cold. So disappointing service for food
2026年9月2日
Tenpin - Nottingham からの回答
Hello Miss Cook,
Thank you for taking the time to rate Tenpin Nottingham 3 stars. We're pleased to hear our staff were friendly and explained things well upon your arrival. However, we are very sorry that your food arrived cold after a long wait. We will pass your comments on to the team for improvement. All the best ~ Laura
Good service
Good service, drinks ordered the lane. We were a little late arriving, but didn't question it and let us play as planned
2026年9月2日
Tenpin - Nottingham からの回答
Hello Mand,
Thank you for taking the time to rate Tenpin Nottingham 4 stars. We are so pleased to hear you enjoyed your visit and that our team was able to accommodate you, even with a slight delay. We appreciate your kind words about the service and look forward to welcoming you back soon. All the best ~ Laura
The place was very noisy particularly…
The place was very noisy particularly the slot machine area. Very poor signs on the machines so our grandchildren and ourselves could ot find out the cost in tokens of particular machines.
2026年8月29日
Tenpin - Nottingham からの回答
Hi Pete, thank you for your feedback regarding Tenpin Nottingham. We are sorry to hear about the noise levels and the difficulty you experienced with the signage on our machines. We will certainly pass this on to the relevant team for review and improvement. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Nottingham' for somebody to reach out to you regarding this. Best wishes-Leila
Great customer service
Great customer service, very clean and tidy and felt welcome from the moment we walked through the door. Booking online was as easy as it could be and there was ample parking available right outside the door. All the staff had a smile on their faces and seemed genuinely willing to help.
2026年8月31日
Tenpin - Nottingham からの回答
Hello Mr Roy Cousins,
Thank you for taking the time to rate Tenpin Nottingham 5 stars. We are absolutely thrilled to hear that you felt welcome from the moment you arrived and found our online booking process so easy. It's fantastic to know that our team's friendly and helpful demeanor made a positive impact on your visit. We appreciate your kind words and hope to see you again soon! All the best ~ Laura
The experience overall was great…
The experience overall was great however we paid to play for an hour and lost time as we kept having to stop as the ball return system wasn’t working properly
2026年9月1日
Tenpin - Nottingham からの回答
Hello L She,
Thank you for taking the time to rate Tenpin Nottingham 3 stars. We are truly sorry to hear that issues with the ball return system disrupted your game and caused you to lose valuable playing time. We understand how frustrating this must have been, and we will certainly look into this to improve the experience for all our guests. All the best ~ Laura
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