Venue great, great pizza - tasted home made and helpful staff on the counter and on the central phone number. Minus 1 star as unable to book online over several days - error message but with phone... もっと見る
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所在地
所在地を変更10 Kingfisher Square, Kingfisher Shopping Centre, Redditch, B97 4EQ Redditch, GB
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An incredible end of year trip for our year 6 pupils, excellent food, great adaptations to make our pupils comfortable so they could work in their groups!! We cannot wait to return :)
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We came to play all 3 escape rooms, with arcade games and lunch in between. The games master was friendly and did a great job with the initial security briefing; however, it became apparent du... もっと見る
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We arrived early but there was no wait for my booking to be allocated a lane. Friendly customer service, the whole place is kept clean and tidy. Love that they put on offers for bowling and food etc.... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
10 Kingfisher Square, Kingfisher Shopping Centre, Redditch, B97 4EQ, Redditch, 英国
- 0333 034 6100
4.6
優良
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Venue great, online booking difficult
Venue great, great pizza - tasted home made and helpful staff on the counter and on the central phone number.
Minus 1 star as unable to book online over several days - error message but with phone number so able to book rather than chance it!
2026年7月29日
Tenpin - Redditch からの回答
Hi Lucy, thank you for your lovely 4-star review of Tenpin Redditch! We're delighted to hear you enjoyed our venue and especially loved the homemade taste of our pizza. It's also wonderful to know our staff were helpful. However, we are sorry for the inconvenience you experienced with our online booking system and we will be sure to pass your feedback on! We do hope this will not stop you from visiting us in the future and we look forward to seeing you again soon! Best wishes - Mel
No too busy although we were early
No too busy although we were early, added couple of extra games as was good fun.staff very helpful.
2026年7月23日
Tenpin - Redditch からの回答
Hi Lynne
Thank you for your fantastic 5-star review! We're so happy to hear you had a great time and that our team was helpful. We're delighted you enjoyed the extra games and hope to see you again soon for more fun. Best wishes - Clare
Great place!
We arrived early but there was no wait for my booking to be allocated a lane. Friendly customer service, the whole place is kept clean and tidy. Love that they put on offers for bowling and food etc. The family love it here
2026年7月28日
Tenpin - Redditch からの回答
Hi Hayley
Thank you for your fantastic 5-star review! We're so pleased to hear that you had a great experience, from the friendly customer service to the clean and tidy environment. It's wonderful that your family enjoys our offers, and we look forward to welcoming you all back again soon! Best wishes - Clare
Always have a great time at Tenpin…
Always have a great time at Tenpin Redditch, staff are super helpful, its always a lovely atmosphere and super clean x
2026年7月29日
Tenpin - Redditch からの回答
Hi Kerry
Thank you for your fantastic 5-star review! We are so pleased to hear that you always have a great time with us and appreciate our helpful staff, lovely atmosphere, and cleanliness. We look forward to welcoming you back again soon! Best wishes - Clare
Tenpin - Redditch からの回答
Hi name, thank you for rating Tenpin Redditch 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. Thanks again for your comments. Best wishes, Jade
An incredible end of year trip for our…
An incredible end of year trip for our year 6 pupils, excellent food, great adaptations to make our pupils comfortable so they could work in their groups!! We cannot wait to return :)
2026年7月22日
Tenpin - Redditch からの回答
Hello, what a brilliant 5* review of Tenpin Redditch! We are thrilled you had a great visit with your YR6's and and the team ensured all ran smoothly and we can't wait to see you again soon! Best wishes - Mel
Tenpin - Redditch からの回答
Hey John, thank you for the 5* rating of Tenpin Redditch. We're pleased to hear you had a good time spent with us and had a fun experience. Hope to see you again soon!
Take care,
Kirsty
The food included was inadequate
Overall, I was disappointed with the party, which is why I have given it two stars.
I want to start by saying that the reception staff were lovely, friendly and helpful. They did their best whenever we asked for anything, and the member of staff supervising the laser tag was also kind and encouraging with the girls.
My first disappointment was with the laser tag briefing. I felt the children were taken into the arena quite quickly without the game being explained clearly enough. Although the staff member was good with the children during the activity, I think a more thorough explanation of what they were supposed to do before they started would have made the experience much better.
The biggest disappointment, however, was the food. When I booked the party, I wasn’t made aware that the pizzas would be so small. Each child received an individual pizza that was even smaller than a typical mini pizza roughly the size of a compact mirror with a small portion of chips. It was literally only a couple of mouthfuls. For a group of 13-year-olds, it simply wasn’t enough. At this age, most children eat almost adult-sized portions, and in my opinion this meal wasn’t even an adequate child’s portion. As you advertise these parties for children up to 14 years old, it's was a poor portion. Had I known the food portions would be this small, I would have arranged additional food myself.
I also paid extra for ice creams, but there was only one flavour available (chocolate). Several of the children didn’t like chocolate, so they didn’t have an ice cream at all. It was disappointing that there wasn’t at least a choice of flavours, especially as this was an additional extra that I’d paid for.
The staff were lovely and helpful throughout, and I appreciate their efforts. Unfortunately, the food and the lack of choice with the ice cream meant the party didn’t feel like good value for money. I hope this feedback is taken on board, as I think these are areas that could be improved for future parties.
2026年7月19日
Tenpin - Redditch からの回答
Hi Sarah, thank you for taking the time to leave a review of Tenpin Redditch. We're pleased to hear that the team provided helpful and friendly service during your recent visit but felt the party did not meet expectations. We're sorry for the disappointment this caused. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. We do hope you will give us another chance in the future for a much better experience.
Take care,
Kirsty
Well organised friendly welcoming staff…
Well organised friendly welcoming staff and very clean.
2026年7月22日
Tenpin - Redditch からの回答
Hello Anna,
Thank you for taking the time to rate Tenpin Redditch 5 stars. We are so pleased to hear you enjoyed your visit and found our staff welcoming and the venue clean. We appreciate your kind words! All the best ~ Laura
Had a great day with the family,
Had a great day with the family,
I had a bad back, but could just the bowling aid, so was so much better for me. Great price's for the six of us and cheaper drinks on Tuesday's.
Played pool as well. Had a great night out. Thanks to all the staff. All looked happy
2026年7月22日
Tenpin - Redditch からの回答
Hello Paul Gray,
Thank you for taking the time to rate Tenpin Redditch stars. We are so pleased to hear that you had a great day out with your family and that our bowling aid made your experience more comfortable. It's fantastic that you enjoyed our prices and the Tuesday drink specials, as well as playing pool. We're especially happy to know our staff contributed to your positive experience. We look forward to welcoming you back again soon! All the best ~ Laura
Staff are always super attentive
2026年7月14日
Tenpin - Redditch からの回答
Hi Ash, thank you for rating Tenpin Redditch 5*! We're thrilled to receive this kind feedback regarding our staff. We will be sure to pass your comments on! Thanks again. Best wishes, Jade
Tenpin - Redditch からの回答
Hi Stacey,
Thank you for your fantastic 5* review at Tenpin Redditch! It's great to hear that you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
The staff were so accommodating
The staff were so accommodating. I had the wrong times and they happily arranged another slot for us.
2026年7月1日
Tenpin - Redditch からの回答
Hi Brian, thank you so much for the excellent 5* review of Tenpin Redditch! We are really pleased to hear you had a great visit and that staff were helpful. We can't wait to see you again soon for another 5* experience! Best wishes, Jade
Had a fab time
2026年7月1日
Tenpin - Redditch からの回答
Hi Karen, thank you for rating Tenpin Redditch 5*! We're thrilled to hear that you had a fab time! We can't wait to see you back again soon! Best wishes, Jade
We went to a baby shower last week they…
We went to a baby shower last week they did a countdown and lit up the lanes it was amazing
2026年7月1日
Tenpin - Redditch からの回答
Hi Linda, thank you so much for rating Tenpin Redditch 5*! It's so lovely to hear that the staff were able to light up the lanes for the baby shower! We hope to see you again soon. Best wishes, Jade
Tenpin - Redditch からの回答
Hello
Thank you for taking the time to leave us this wonderful 5-star review! We are so pleased to hear that you found our venue clean and tidy, and that our staff were helpful during your visit. We hope to welcome you back again soon! Best wishes - Clare
They was so helpful and considerate and…
They was so helpful and considerate and made it easy to sort everything. Redditch went above and beyond. Very friendly
2026年7月1日
Tenpin - Redditch からの回答
Hi Lesley, thank you for your amazing 5* review of Tenpin Redditch! We are so glad to hear that you found our staff helpful, considerate and efficient! Friendly customer service really is important to us so this is lovely to hear. See you again soon! Best wishes-Leila
Tenpin - Redditch からの回答
Hi Sue, thank you for the great 5* review of Tenpin Redditch! We are so pleased to hear you found our booking process easy and the children had the best time and we can't wait to see you all again soon! Best wishes - Mel
Great place to come
We have visited twice now and on both occasions had a great experience. We will be visiting as often as we can . The staff are always friendly and its easy to book online.
2026年6月24日
Tenpin - Redditch からの回答
Hi Dawn,
Thank you for your fantastic 5* review at Tenpin Redditch! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Redditch からの回答
Hi there
We are so pleased you had a great experience with our friendly team! Thank you for sharing. Best wishes - Clare
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