We arrived with our nieces and nephews, they’re tiny so needed the smallest balls possible, but the only ones available by our lane were the heaviest and biggest ones with nothing else there really! I... もっと見る
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The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... もっと見る
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All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... もっと見る
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An amazing afternoon/evening for our eldest daughter’s 14th birthday. The female manager on duty went well above and beyond to make it an unbelievably wonderful experience. We did karaoke and bowling... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Festival Park, Stoke on Trent, ST1 5SP, Stoke, 英国
- 0333 034 6100
4.4
優良
167件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great clean venue
Great clean venue, staff were quick and efficient
Food and drink service very quick
2026年4月29日
Tenpin - Stoke からの回答
Hi Salina
We appreciate you taking the time to leave us a 5-star rating! We're so glad you found our venue clean and that you were impressed with our quick service. Best wishes - Clare
All went smoothly and everyone enjoyed…
All went smoothly and everyone enjoyed their experience
2026年4月29日
Tenpin - Stoke からの回答
Hello Pete, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that your recent visit to our Tenpin in Stoke went smoothly and you all enjoyed it! We do hope to see you again very soon. Many Thanks - Kimberley
Tenpin - Stoke からの回答
Hi Jane, thank you for the 5* rating of Tenpin Stoke. We're please you had a good time and that the team left a positive impact on your experience. We hope to see you again soon.
Take care,
Kirsty
very acomadating and lovely staff
2026年4月21日
Tenpin - Stoke からの回答
Hello Lilly,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are so happy to hear that you found our staff lovely and accommodating! We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Tenpin - Stoke からの回答
Hi Mark,
Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us. It's lovely to hear you found the staff so warm and welcoming whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Stoke からの回答
Hi Grace,
Thank you for your amazing 5* review at Tenpin Stoke! We are delighted you've had such a great time. Your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph
There was a issue with some lads next…
There was a issue with some lads next to where I was going to be bowling when I raise the issue with manager she acted promptly making me and my grandson feel safe. She moved us to a different area and continue to stay and watch the problem teenagers which were very comforting.
2026年4月15日
Tenpin - Stoke からの回答
Hi there, thank you for taking the time to review Tenpin Stoke! We're so pleased to hear that our team were able to assist you and that you enjoyed the service. We hope to welcome you back again soon! Best wishes - Adelaide
Great first experience at Tenpin
All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of staff went out of her way to make sure we enjoyed our visit. Members of staff were checking areas all the time to make sure every where was kept clean & tidy, food was brought to us quite quickly & was hot when it arrived. Looking forward to our next visit ☺️
2026年4月9日
Tenpin - Stoke からの回答
Hello Mrs Jean Williams.
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're so happy to hear that you and your granddaughter enjoyed your first bowling experience with us! It's great to know our team's friendliness and assistance made your visit special. We appreciate your kind words about our cleanliness and prompt service. We look forward to welcoming you back. All the best ~ Laura
Not enough staff on
Not enough staff on, ball was stuck between the bumper and after waiting 15 minutes once we had spoken to someone and pressed the service bell my partner ended up getting it himself, food wasn’t great either and not very big considering it should of been an adult meal
2026年4月15日
Tenpin - Stoke からの回答
Hello Sarah,
Thank you for taking the time to rate Tenpin Stoke 3 star. We appreciate you taking the time to share your experience. We're sorry to hear about the staffing issues, the delay with the ball, and that the food portion and quality were not up to par. We'll address these concerns to improve our service. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Tenpin - Stoke からの回答
Hello Elaine,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're glad you had a great time bowling with us! Thank you for your positive feedback; it means a lot to us. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Had to wait for food delivered 15 mins…
Had to wait for food delivered 15 mins after finished game
Also drinks were very expensive
2026年4月15日
Tenpin - Stoke からの回答
Hi Julie, thanks for leaving feedback for Tenpin Stoke. We are sorry to hear you had to wait longer than expected for your food to arrive after your game! We also appreciate the feedback regarding the price of our drinks. We do like to keep them competitive, but we will ensure this is passed on to the team. We hope to welcome you again! Best wishes - Kaylee
Great welcoming team explained how…
Great welcoming team explained how everything working while clearly very busy as they seemed a little under staffed. Nothing was too much trouble for the two members of staff that were out front, we dropped a drink and they were quick to help clear it, while getting a replacement.
2026年4月15日
Tenpin - Stoke からの回答
Hi Sue, thank you for leaving Tenpin Stoke an incredible 5* rating. We are really pleased to hear you all had a great time with us recently and that our staff had a positive impact on your visit during our busy period. We look forward to welcoming you back again soon! Best wishes - Kaylee
We were rushed by staff 1st time we…
We were rushed by staff 1st time we been disappointed
2026年4月15日
Tenpin - Stoke からの回答
Hi Michelle, thanks for leaving a rating and review for Tenpin Stoke! We regret that your visit felt rushed and we apologise for the disappointment caused. We appreciate your feedback and will ensure this is shared with the correct teams. We hope to welcome you back soon for a much better experience! Best wishes - Rosie
Not a long queue to check in which was…
Not a long queue to check in which was great. Food/drinks is a little over priced.
2026年4月10日
Tenpin - Stoke からの回答
Hello Customer 2,
Thank you for taking the time to rate Tenpin Stoke 4 stars. We're happy to hear that you didn't have to wait long to check in. We appreciate your feedback regarding the prices of our food and drinks. We hope to welcome you back again soon and that the visit is a 5 star experience. All the best ~ Laura
Very enjoyable evening
Very enjoyable evening, its changed a lot since I last went, had a refurb, didn't have food just drinks but food looked nice from what I saw.
2026年4月15日
Tenpin - Stoke からの回答
Hi John,
Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to to us. It's great to hear you love the new refurb and we hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Stoke からの回答
Hi Amy, thank you so much for the excellent 5* review of Tenpin Stoke! We are really pleased to hear this lovely feedback regarding staff. We can't wait to see you again soon and will be sure to pass these comments on! Best wishes, Jade
Booked on line quick and easy
Booked on line quick and easy. Thought it was a bit expensive for 3 games for 3 adults 1 junior £95 plus drinks wen u get in there for only a couple of hours kids enjoyed there self
2026年4月2日
Tenpin - Stoke からの回答
Hi Tina, thanks for leaving a rating and review for Tenpin Stoke! We appreciate you booking online and sharing your feedback. We're glad the kids had fun. We'll ensure that your comments about the pricing are passed onto the correct teams for future improvements to be made. Thanks for your time and we hope to see you all again soon! Best wishes - Rosie
Nice atmosphere with no issues
2026年4月5日
Tenpin - Stoke からの回答
Hi Gabriel. Thank you so much for rating Tenpin Stoke 5*! We will be sure to pass these comments on, thanks again. Best wishes, Jade
Came twice last week and enjoyed both…
Came twice last week and enjoyed both times. Staff always friendly
2026年4月8日
Tenpin - Stoke からの回答
Hi Sarah,
Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear the staff have been so friendly and welcoming. We hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Stoke からの回答
Hi Rosmary,
Thank you for you fantastic 5* review at Tenpin Stoke! It's great to hear you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
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