Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Visited Swindon site with young grandchildren who loved the overall energy and were thoroughly entertained. But I was struck by the experience, through many visits to the male loos with the children,... もっと見る
企業が回答しました
Lane was ready when we got there, no waiting around, staff were friendly and responsive, there was a slightly longer delay for food but it was starting to get busy so I understand that
企業が回答しました
Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, 英国
- 0333 034 6100
4.3
優良
166件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had a wonderful time
2026年4月15日
Tenpin - Swindon からの回答
Hello Ann,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We are delighted to hear that you had a wonderful time at the venue. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Charly made my experience great he is…
Charly made my experience great he is pretty amazing
2026年4月15日
Tenpin - Swindon からの回答
Hello Swindon.
Thank you for taking the time to rate Tenpin Swindon 5 stars. We're happy to hear that you had a great experience and that Charly made such a positive impression. We appreciate you taking the time to leave us this amazing feedback. All the best ~ Laura
Really good fun for the whole family
Really good fun for the whole family! Used to £10 Thursday offer which was great for a family of 6. Had a great time and fun with the screen that let us change our names throughout and take pictures!
2026年4月15日
Tenpin - Swindon からの回答
Hi Kathryn, thank you for leaving Tenpin Swindon an amazing 5* rating. We are so glad to hear you and your family had a great time with us and managed to take advantage of one of our incredible deals! We can't wait to see you all back soon. Best wishes - Kaylee
Tenpin - Swindon からの回答
Hi Angela, thank you for taking the time to leave a review of Tenpin Swindon. It's great to hear you had a fun time bowling, but felt the food let down your experience. We're sorry for the disappointment caused and we will ensure your feedback is passed on to the correct teams. We hope to welcome you back again for a much better experience.
Take care,
Kirsty
The atmosphere was good
The atmosphere was good, the staff were pleasant and helpful. My grandchildren had a great time
2026年4月15日
Tenpin - Swindon からの回答
Hi Valerie, thanks for leaving a rating and review for Tenpin Swindon! We appreciate your 5-star rating! It's great to hear that you enjoyed the atmosphere and found our team helpful. We're glad your grandchildren had a wonderful time. We hope to welcome you all back again soon! Best wishes - Rosie
Appalling service
We had booked 2 games of bowling and to include a burger meal for the 3 of us. When we arrived we checked in and the girl who served us said the order would be sent to the kitchen. I asked if the food would come out while we were bowling and she said yes but in about 30 mins. An hour later when we had finished our 2 games we had still not received any food. We asked at the bar and they said we had said we wanted the food after we had finished bowling which we said we hadn’t. The food still took ages to come out and we hadn’t to chase it again. When it finally appeared it was like warm and looked like it had been under a lamp for hours. Not impressed!
2026年4月10日
Tenpin - Swindon からの回答
Hello Blake,
Thank you for taking the time to rate Tenpin Swindon 1 star. Thank you for sharing your experience. We're sorry to hear about the issues with your food order and the delay you experienced. We'll pass this feedback to our team to improve our service and food quality. We hope to welcome you back for a better experience. All the best ~ Laura
A lovely clean and tidy place to visit
A lovely clean and tidy place to visit. The arcade was fun for the grandchildren. The bowling went smoothly.Dudnt have food so can’t comment on that.
2026年4月15日
Tenpin - Swindon からの回答
Hi Susan, thank you for leaving Tenpin Swindon a fabulous 5* rating. We are so pleased to hear you and your grandchildren had a great time with us! We hope to welcome you all back again soon. Best wishes - Kaylee
Was ok
Was ok. Staff very young, no customer experience at all. Pre ordered Food was brought out while playing which wasn’t ideal as children wasn’t interested in eating.
2026年4月15日
Tenpin - Swindon からの回答
Hello Libby,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate your feedback. We're sorry the service and timing of your pre-ordered food didn't meet expectations. We will address this with our team to improve our customer service and food service practices. We hope to welcome you back again soon. All the best ~ Laura
Great
Great, got in earlier than the booking food came at a good time through the game, easy to use and friendly service. Love that the arcade is cashless.
2026年4月10日
Tenpin - Swindon からの回答
Hi there,
Thank you for your amazing 5* review at Tenpin Swindon! It's lovely to hear you found the staff to be so friendly whilst on your recent visit to us. We love to hear all about your experience and look forward to welcoming you back again very soon! Best wishes- Steph
Middle aged kids.
The whole experience was very straight forward, from booking to playing. Cost was surprisingly low, and the service was good.
2026年4月15日
Tenpin - Swindon からの回答
Hi Peter,
Thank you for your amazing 5* review at Tenpin Swindon! It's great to see you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Nice staff but rip-off new payment system for the arcade
The staff were helpful and friendly. Booking was easy and the facilities were good.
The new card system for the arcade is absolutely rubbish though. Having to top up at a minimum of £5 a time, plus extra for cash only games is an absolute rip off. Hardly any virtual tickets were given out either. I don't expect to spend £50 for a small group of children and they only have enough to trade in for a couple of lollipops at the end. We have visited many times over the years but think we will give this location a miss in future because of this.
2026年4月15日
Tenpin - Swindon からの回答
Hi there, thank you for taking the time to review Tenpin Swindon! We're glad that our team had provided a helpful service and that you enjoyed the facilities, but we are sorry to hear that you were disappointed with the arcade cards. We will ensure your feedback is passed to the correct team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Swindon'. Best wishes - Adelaide
Tenpin - Swindon からの回答
Hi there, thank you for leaving Tenpin Swindon a fantastic 5* rating. We are so pleased to hear you and your family enjoy visiting us. We hope to welcome you again soon! Best wishes - Kaylee
Game kept skipping turns
Game kept skipping turns, so each person bowled only once before it moved on to the next player. Reported to staff, who reset the game, worked fine for the first two players and then started skipping again. Tried to find another member of staff but all were busy so gave up with it.
Everytime we go there, they seem so short staffed. The staff look stressed and under pressure, you almost feel like a burden to ask them for help.
2026年4月8日
Tenpin - Swindon からの回答
Hi Amy, thanks for leaving feedback for Tenpin Swindon. We are very sorry to hear you had issues with your game skipping turns! We would like to look into this for you, so please feel free to pop us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Swindon'. Once again, we are really sorry to hear this and we hope you'll consider visiting us again in the future. Best wishes - Kaylee
Bowling group
Went there as a group. Had 2 alleys together. Was also easy to order drink and food at the alley. Staff was friendly and helpful.
2026年4月8日
Tenpin - Swindon からの回答
Hi Mark, thank you for leaving Tenpin Swindon an amazing 5* rating. We are so glad to hear you and your group had a fun time with us and found it easy to order items to the alley. We hope to welcome you again soon! Best wishes - Kaylee
Excellent team
Excellent team clean venue price is so much more reasonable than Hollywood bowl
2026年4月8日
Tenpin - Swindon からの回答
Hi Tina, thank you for the 5* review of Tenpin Swindon. We really appreciate this feedback regarding our team, the cleanliness of the venue and our pricing! We hope to welcome you back soon. Thanks again! Best wishes, Jade
Tenpin - Swindon からの回答
Hi there. Thank you so much for rating Tenpin Swindon 5*! We're so glad you had a great time and hope to welcome you back soon for hopefully another 5* experience. Best wishes, Jade
Tenpin - Swindon からの回答
Hi there. Thank you for rating Tenpin Swindon 5*! We are absolutely thrilled you had a fun time. We can't wait to welcome you back again soon. Best wishes, Jade
Tenpin - Swindon からの回答
Hi Johanna, thank you for rating Tenpin Swindon 5*! We hope to welcome you back soon. Best wishes, Jade
Tenpin - Swindon からの回答
Hi Simon,
Thank you for your fantastic 5* review at Tenpin Swindon! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Had a fantastic time with my family
Had a fantastic time with my family
It's clean and the staff are amazingly helpful
2026年4月6日
Tenpin - Swindon からの回答
Hello Sharron, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a fantastic time at our Tenpin in Swindon. We do hope to see you again very soon. Best wishes - Kimberley
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。