My little daughter had her birthday celebrations there. Staff were lovely, couldn't have done anymore for us. Prices are decent, the kids and parents all loved it. Lovely experience, well worth the... もっと見る
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The staff and manager said no to change our food order. We would have been willing to pay any extra but was not given the choice. We felt very disappointed as the manager was clearly not concerned abo... もっと見る
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Karaoke was amazing all good absolutely fantastic. Drinks good and service fine and staff very helpful although was busy so an extra staff member on desk/ bar area would have been welcomed
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It was easy to arrange, the staff were helpful and pleasant and the karaoke was really enjoyable. A small tip though, the itinerary could have been explained a little better and Gemma didn't receive... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL, Walsall, 英国
- 0333 034 6100
4.3
優良
170件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Disgraceful attitude to disabled
Having booked for a family night out, I decided I would contact Tenpin Walsall to enquire about Disabled facilities, I'm an above knee Amputee and rely on a wheelchair, I was told yes we have disabled toilets and entrance, brilliant I said. We arrived and I sat watching the grandkids bowling, I needed the toilet so my son took me to the disabled toilets, there was a sign ' out of order', there's only one disabled toilets which is totally inadequate for the size of the establishment, I asked a member of staff how long have they been out of order, 'Two weeks' she said! The place was heaving with people so cost isn't a problem I said, she said talk to the manager it's nothing to do with me. This is a disgrace, no notice on the entrance to advise disabled persons of the out of order toilets, I had to leave early because of this.
2026年8月28日
自発的なレビュー
Tenpin - Walsall からの回答
Hello David
We are truly sorry to hear about the difficulties you encountered during your recent visit. It is unacceptable that our disabled toilet facilities were out of order for such an extended period, and we understand your frustration and disappointment. We would like to look into your visit and ask that you email the details to customer.feedback@tenpin.co.uk using the subject "Review - Walsall". We will then reach out to you directly. Best wishes - Clare
The staff and manager said no to change…
The staff and manager said no to change our food order. We would have been willing to pay any extra but was not given the choice. We felt very disappointed as the manager was clearly not concerned about customer satisfaction. This issue could have been easily sorted. We did not eat the food that we had to have.
2026年8月26日
Tenpin - Walsall からの回答
Hello Dian,
Thank you for taking the time to rate Tenpin Walsall 1 star. We are truly sorry to hear about your disappointing experience regarding your food order. We understand how frustrating it must have been to not have your request accommodated, especially when you were willing to pay extra. Your feedback is very important to us, and we will ensure this is passed on to the relevant team for future improvements. All the best ~ Laura
Tenpin - Walsall からの回答
Hi Matthew
Thank you for taking the time to rate us 5 stars! We are delighted to hear that our staff were helpful and that you enjoyed the upgrade. We hope to welcome you back again soon! Best wishes - Clare
The male serving at the Walsall branch…
The male serving at the Walsall branch seemed frustrated every time we was showing our tickets
2026年8月26日
Tenpin - Walsall からの回答
Hi there
We appreciate you sharing your experience. We are concerned to hear about the service you received and will address this with our Walsall team. Best wishes - Clare
My little daughter had her birthday…
My little daughter had her birthday celebrations there. Staff were lovely, couldn't have done anymore for us.
Prices are decent, the kids and parents all loved it.
Lovely experience, well worth the money x
2026年8月13日
Tenpin - Walsall からの回答
Hi Paramjit,
Thank you for your fantastic 5* review at Tenpin Walsall! It's great to hear that you've had such a great time whilst on your recent visit to us. We are delighted to hear that the staff were so helpful and friendly and we hope to welcome you back again very soon! Best wishes- Steph
Had a lovely time with the family the 2…
Had a lovely time with the family the 2 4 1 cocktails were also flowing found it good value for money that everyone could enjoy
2026年4月8日
Tenpin - Walsall からの回答
Hi Inesha, thank you for your 4* review of Tenpin Walsall! This is such lovely feedback and we can't wait to welcome you back again shortly! Best wishes-Leila
Tenpin - Walsall からの回答
Hi Lesley, thank you for leaving a 4* review of Tenpin Walsall! This is wonderful to hear and we look forward to welcoming you back again soon! Best wishes-Leila
Difficult trying to set up an account…
Difficult trying to set up an account on line. Called the help number and the person on the phone was very helpful and booked the session for me. Staff at venue helpful and friendly.
2026年8月17日
Tenpin - Walsall からの回答
Hi Margaret, thank you for leaving a 4* review of Tenpin Walsall! We're sorry to hear about the issues you had booking online but we're so pleased that our staff members were able to rectify the problem for you and that the staff at the venue were also so friendly and helpful. We look forward to welcoming you back again soon! Best wishes-Leila
Tenpin - Walsall からの回答
Hi Megan, thank you for leaving a 5* review of Tenpin Walsall! It's wonderful to hear that you found our staff so friendly and that you seemed to find everything that you were looking for. We look forward to welcoming you back again soon! Best wishes-Leila
The facilities were good on the whole…
The facilities were good on the whole but it was very busy due to summer holidays and although there were a number of staff to accommodate this time of year, only two were actually working the booking till.. i say till as the other wasn't on! We experienced two members of staff have a very loud argument with many words exchanged and resulting in a member of staff leaving during their shift. This further affected the timely response of other staff as they had to pull the weight of the staff member who left.
2026年8月12日
Tenpin - Walsall からの回答
Hi there, thank you for taking the time to review Tenpin Walsall! We are glad to hear that you found the facilities good overall. We're sorry to hear that there had been issues during your visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Walsall'. We hope to see you again soon for a better experience. Best wishes, Jade
Lovely bowling experience and kids…
Lovely bowling experience and kids arcade games
Very clean toilets also
2026年8月12日
Tenpin - Walsall からの回答
Hi Ashley, thank you for your 5* review of Tenpin Walsall! It's wonderful to hear about your lovely bowling experience, that the children enjoyed the arcade games, and that you found the toilets nice and clean. We look forward to welcoming you back again soon! Best wishes-Leila
Tenpin - Walsall からの回答
Hello Lucy, Thank you for taking your time to leave us a 5* review! We are so pleased to see that you enjoyed your recent visit to our Tenpin in Walsall. We do hope to see you again soon. Many Thanks - Kimberley
Good service and friendly staff
2026年8月12日
Tenpin - Walsall からの回答
Hello Craig, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you enjoyed your recent visit to us and found our staff great throughout. We do hope to see you again soon. Many Thanks - Kimberley
Not the best
The food was not worth the money paid and had a funny taste to it. Bowling was ok but after booking x2 games was told the lane was needed back after 1hr
2026年8月12日
Tenpin - Walsall からの回答
Hello Jo,
Thank you for taking the time to rate Tenpin Walsall 2 stars. We are truly sorry to hear that your food experience was not up to standard and had an unusual taste. We also regret that your bowling time was cut short. We will pass your feedback on to the team for future improvements. All the best ~ Laura
Tenpin - Walsall からの回答
Hi there, thank you for leaving a 5* review of Tenpin Walsall! It's lovely to hear how kind and accommodating you found our staff members. See you again soon! Best wishes-Leila
Tenpin - Walsall からの回答
Hi Debbie, thank you for the 5* rating of Tenpin Walsall. We are so pleased to hear that you found our staff polite and our venue clean and tidy during your visit. We look forward to welcoming you back again soon!
Take care,
Kirsty
Tenpin - Walsall からの回答
Hi Kay
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that our staff, both party and bar, were amazing and couldn't do enough for you. We hope to welcome you back again soon! Best wishes - Clare
Staff were very nice and friendly.
2026年8月6日
Tenpin - Walsall からの回答
Hi Martina
Thank you for taking the time to leave a wonderful 5-star review! We are so pleased to hear that our team provided such friendly service during your visit. We hope to welcome you back again very soon! Best wishes - Clare
It take ages to be served
It take ages to be served, And I was the only one standing there, staff just look and didn’t say anything
2026年8月6日
Tenpin - Walsall からの回答
Hi Amanda
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the long wait time you encountered, especially when you were the only customer present. We understand how frustrating it must have been to feel ignored by our staff. Your comments are valuable, and we will ensure this is addressed for future improvements. Best wishes - Clare
The staff are helpful and it's a really…
The staff are helpful and it's a really fun clean place to visit
2026年8月6日
Tenpin - Walsall からの回答
Hi James, thank you for the 5* rating of Tenpin Walsall. We are so pleased you enjoyed your visit and found our team helpful, and our venue clean and fun. We appreciate your kind words!
Take care,
Kirsty
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