I ordered a case with a Wowcher code and the package arrived really quickly - but it wasn't the item I ordered. This was in May and since then communication with this company has been dire. I'm not ki... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Awful company, I was also trapped into the £19 delivery charge. I have had back and forth emails from Alan who’s just as unpleasant as the whole experience has been. Extremely sarcastic and purpo... もっと見る
4 weeks has passed and no items arrived. 4 full working days since email sent to info email, timescales quote 24 hrs, 48hrs and 3 working days, all have which have surpassed. Called customer s... もっと見る
Order placed from South Africa and delivered in record time - even faster than some local companies. Brands represented are awesome, prices are amazing, and ordering process seems efficient. Onl... もっと見る
企業情報
当該企業による記述
The Chimp Store is an online boutique supplying globally sourced streetwear, menswear & footwear to a worldwide audience with fast efficient delivery.
連絡先
2.8
まあまあ
260件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Will use again!
Good selection of quality clothes & brands at good prices. Delivery is at £70 minimum spend for next day compared to £100 from competitors. Dealt with returns well. No complaints.
2018年9月12日
自発的なレビュー
Happy with my purchase!
2018年9月4日
自発的なレビュー
Not the perfect experience but good products.
They claim delivery, but order was never received. No replies to my chat messages and e-mails.
EDIT: They ask me to send another e-mail when they have not yet replied to my previous e-mail or chat queries and keep insisting this was delivered when, as I stated, Royal Mail did not deliver this to my office.
EDIT2: parcel found. still very slow and frustrating experience with the customer service aspect, especially the chat system which promises speedy replies but never delivers.
2018年9月3日
自発的なレビュー
The Chimp Store からの回答
Hello Luca,
Thank you for your review.
I am very sorry to hear that you are unhappy with the service you have received from The Chimp Store. We try to reply to all customers within 24 hours. Please could you re-send the email that you feel hasn’t been responded to fully as I can see a chain of emails with polite, efficient replies from our Customer Service team.
With regards to your order being delivered we can see from the tracking that the item was delivery by Royal Mail at 11:14am on Friday 31st August 2018.
If you would like to discuss your order further, you are always welcome to contact us again. You can email us at info@thechimpstore.com
Kind regards,
The Chimp Store
Faithful customer not returning
I have ordered from The Chimp Store for a while now, but when the site shut down and reopened some time ago I have had nothing but issues with every orderI have placed - such as order quantities being incorrect on the website, orders shipped late despite the extra shipping fee & orders being damaged. I will be shopping elsewhere going forward.
2018年8月27日
自発的なレビュー
The Chimp Store からの回答
Hello Tim,
Thank you for your review.
I am very sorry to hear that you are unhappy with the service you have received from The Chimp Store. We are constantly working hard to better our service, reports like this are taken seriously with the intention of stopping them from happening again.
If you would like to discuss your order further, you are always welcome to contact us again. You can email us at info@thechimpstore.com
Kind regards,
The Chimp Store
i wanted this adidas tape hoodie but…
i wanted this adidas tape hoodie but its not in stock. but i am gonna buy it when it comes but i dunno when it will come
2018年8月18日
自発的なレビュー
Very speedy dispatch and delivery
Very speedy dispatch and delivery. The item was very well packaged and in perfect new condition, exactly as expected.
2018年8月4日
自発的なレビュー
Best place to by fresh new street wear
2018年7月1日
自発的なレビュー
Easy to navigate website
Easy to navigate website, fast delivery & an easy returns process.
2018年7月1日
自発的なレビュー
The Chimp Store からの回答
Hello Jake,
Thank you for your review.
I am very sorry to hear that you are unhappy with receiving emails from The Chimp Store. We can see you opted into our emails when you placed your order with us on June 14th. Your address have now been removed from our database.
If you would like to discuss your issue further, you are welcome to contact us again. You can email us at info@thechimpstore.com
Kind regards,
The Chimp Store
They need to make a student discount…
They need to make a student discount 10% or 15%
2018年6月3日
自発的なレビュー
I ordered two tees on the 29th of April…
I ordered two tees on the 29th of April and still no delivery notifications, I have emailed and Facebook messaged the store and have got no reply. Seems like a scam
2018年5月10日
自発的なレビュー
The Chimp Store からの回答
Hello Cameron,
Thank you for your review.
I am very sorry to hear that you are unhappy with the service you have received from The Chimp Store. We have looked into your order and it progressed in a timely manner with all delivery notifications being sent direct to your registered email. On some occasion its worth noting that emails do find their way into spam folder and it may also be worth checking we have your correct email on file.
I can see your order was delivered but if you would like to discuss your order further, you are welcome to contact us again. You can email us at info@thechimpstore.com
Kind regards,
The Chimp Store
great price & fast delivery!
2018年5月3日
自発的なレビュー
Really good products and service
Really good products and service. Making sending returns back easier would make it a 5 star.
2018年4月1日
自発的なレビュー
Great price for great items
Great price for great items. But you used DPD to get them to me. And the service from them is absolutley awful. Won’t be coming back to the Store anytime soon i’m afraid.
2018年4月1日
自発的なレビュー
The Chimp Store からの回答
Hello Jon,
Thank you for your review.
Its great to hear that the items we provided are well liked. However I am very sorry to hear that you are unhappy with the service provided by DPD. At present DPD are our premium delivery option with a stellar record for delivering goods quickly and efficiently. Its extremely unfortunate that on this occasion the service was not up to standard.
If you would like to discuss your order further, you are welcome to contact us again. You can email us at info@thechimpstore.com and we will do everything within our power to stop this from happening again.
Kind regards,
The Chimp Store
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