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The Floor Heating Warehouse レビュヌ 

449
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TrustScore 5段階評䟡の4.5

4.6

暖房噚具提䟛業者
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5぀星のうち5の評䟡

Great place for underfloor heating friendly staff selling good quality products big thanks to Mark always helping to make right decisions many thanks definitely 5 stars

5぀星のうち5の評䟡

I have been using this underfloor heating supplier for many years and overall I have always had a very positive experience. The products are good quality, pricing is competitive, and orders... もっず芋る

5぀星のうち5の評䟡

wow, great company and superb CS as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation Searched for the parts and TFHW came out the best option, and although i will be getting... もっず芋る

5぀星のうち5の評䟡

THE floor heating warehouse 
. Can you see the clue there, in the name? - This is THE company to deal with when it comes to floor hearing! - A fantastic experience is guaranteed every time from the m... もっず芋る

䌁業情報

  1. 暖房噚具提䟛業者

圓該䌁業による蚘述

Customer service is of paramount importance to us. We strive to ensure customers are totally satisfied. On a rare occasion where customer expectation is not met in full, we will do all we can to rectify this.

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

449件のレビュヌ

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4.6

すべおのレビュヌ

(449)

過去12か月のレビュヌ数: 73件

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5぀星のうち2の評䟡

Poor website listing's and delivery

Plastered all over the website for next day delivery, I placed my order to be told it would be 3 days as made to order, no mention of this on the listing.
I also paid extra for a small delivery vehicle as was a tight narrow street for the delivery to still turn up in a lorry and block the road. I was then told the product wouldn't fit in a van because it was too long which was a load of tosh, I fit that sized product in my own medium sized van all the time. There was even a note on the courier companies delivery details saying 'send on van'
All of this information was provided to the floor heating warehouse who didn't seem interested in admitting any fault on their part, or refunding the additional cost of the small delivery vehicle.
The only saving grace is that the product seems fine

2026幎3月6日
The Floor Heating Warehouse ロゎ

The Floor Heating Warehouse からの回答

Hi Paul,
Thank you for your feedback and we’re sorry to hear that your experience didn’t meet expectations.
The HeatBoard panels are currently in very high demand and are produced and dispatched on a rolling basis, which can occasionally result in a short lead time of a few days rather than next-day delivery just for this specific board - we did on this occasion let you know of the delivery date once order was placed. All other products were despatched on a Next Day delivery. We do take on board your comments regarding how this is presented on the product page and will review this to ensure it is clearer.
Regarding delivery, due to the 2.4m length of the boards they are typically transported on larger vehicles. We arranged a smaller vehicle as requested, however we appreciate that access on tighter residential roads can still be challenging and we will continue to work with our carriers to improve this where possible.
We’re pleased to hear that you are happy with the product itself, and we do genuinely appreciate your feedback as it helps us improve both our communication and delivery experience going forward.

5぀星のうち5の評䟡

wow great company

wow, great company and superb CS
as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation
Searched for the parts and TFHW came out the best option, and although i will be getting some expert help to install it, i have an inquisitive mind so several email questions later about set up, thermostats, wiring etc
i am more than impressed with the level of detailed information sent to me especially Etienne Sales Manager thanks very much

2026幎2月18日
自発的なレビュヌ

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