Title: Terrible Customer Service & Unfair Refund Policy! Avoid This Place! "I am extremely disappointed with the customer service and the cancellation process at this establishment. I requested a m... もっと見る
所在地
所在地を変更Eastgate Retail Park, Unit 4, BB5 6RQ Accrington, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Title: Terrible Customer Service & Unfair Refund Policy! Avoid This Place! "I am extremely disappointed with the customer service and the cancellation process at this establishment. I requested a m... もっと見る
I have come to support my daughter in her sessions as she has mental health and confidence issues and wants to improve her fitness … each time we have come Staff member Martin goes above and beyond wi... もっと見る
企業が回答しました
I started at the gym 4 months ago as a complete newbie and thanks to Nicola O Brien, female PT at The Gym Group, she has completely transformed my body, my mindset and my lifestyle in such a short spa... もっと見る
企業が回答しました
企業情報
当該企業による記述
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
連絡先
Eastgate Retail Park, Unit 4, BB5 6RQ, Accrington, 英国
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Customer service 👎🏻👎🏻👎🏻👎🏻👎🏻
Title: Terrible Customer Service & Unfair Refund Policy! Avoid This Place!
"I am extremely disappointed with the customer service and the cancellation process at this establishment. I requested a membership cancellation due to medical reasons and provided all the necessary documentation.
However, they are using weak and unacceptable excuses to avoid refunding my money. They claimed my name didn't match perfectly, completely ignoring that my registered email, phone number, date of birth, and membership ID are all identical to the documentation provided. Furthermore, the payment was made directly from my personal bank account, which I offered to prove with a bank statement, but they still refuse to cooperate.
This is a clear attempt to delay and hold onto customers' money unfairly. The staff is unhelpful, and the procedures are designed to complicate refunds rather than help members. I would strongly advise everyone to think twice before joining this place. Their professionalism disappears the moment you ask for a refund!"
Title
Title: Terrible Customer Service & Unfair Refund Policy! Avoid This Place!
"I am extremely disappointed with the customer service and the cancellation process at this establishment. I requested a membership cancellation due to medical reasons and provided all the necessary documentation.
However, they are using weak and unacceptable excuses to avoid refunding my money. They claimed my name didn't match perfectly, completely ignoring that my registered email, phone number, date of birth, and membership ID are all identical to the documentation provided. Furthermore, the payment was made directly from my personal bank account, which I offered to prove with a bank statement, but they still refuse to cooperate.
This is a clear attempt to delay and hold onto customers' money unfairly. The staff is unhelpful, and the procedures are designed to complicate refunds rather than help members. I would strongly advise everyone to think twice before joining this place. Their professionalism disappears the moment you ask for a refund!
One of the best gyms I have entered and…
One of the best gyms I have entered and enjoyed very good staff
Nice clean - but
Nice clean, quieter than suggested gym-but not for me. it’s all a bit cramped, no private facility in the changing room except for the shower or the toilet to get changed. went once won’t be returning
Absolutely shocking customer service
Absolutely shocking customer service.
Would not recommend yo anyone who ever needs to speak to a human being.
I have join the gym not long ago…
I have join the gym not long ago everything was great and stuff to are very friendly

The Gym Group - Accrington からの回答
Excellent gym
Excellent gym, cleanest gym I've been to. A good range equiptment and a good variety of classes. All staff are really welcoming, friendly, approachable and helpful.
I've had a few PTs in my time but Jack…
I've had a few PTs in my time but Jack Conway is hands down the best I've had.
Excellent gym been coming since it…
Excellent gym been coming since it opened. Big shout out to Pt Ali for starting me on my fitness journey would definitely recommend him and the gym group Accrington to fam and friends 👍
An exceptionally friendly and clean…
An exceptionally friendly and clean gymn with a good choice of classes at various times of the day. The equipment is looked after and kept in very good condition. Instructors are keen to support, encourage and push that little bit if needed but also make the classes fun.
Matt and Luke run a great gymn alongside all the other staff.
Friendly staff
Friendly staff. Gym is always clean. Good range of equipment and classes. My favourite gym
5 star gym
I’ve joined a lot of gyms over the years and honestly can’t recommend gym group enough.
The instructors are so helpful and knowledgeable.
Everyone is so welcoming and supportive.. great classes and lots of top equipment.
Great team at the gym always happy to…
Great team at the gym always happy to help and plenty of classes to choose from.
Great location and very clean gym!
Matt is the best ever .
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