The Gym Group - Doncaster レビュー 52

TrustScore 5段階評価の4

4.0

Ground floor entrance adjacent to Bargain Buys Frenchgate Shopping Centre St Sepulchre Gate, DN1 1SW South Yorkshire, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

These cretins illegally reduced my refund after I used my right to cancel to end my membership on the first day I signed up, because the gym was so shockingly bad. Stay far away. Literally anything el... もっと見る

5つ星のうち5の評価

Hi I'm a cleaner at the gym group Doncaster love it been working over 6 years manager and staff treat me brilliant work as a team most members very good

5つ星のうち2の評価

Hello, really disappointed with the cleanliness in the Doncaster gym, mens changing rooms always untidy in a morning, bits of tissue and bottles all over the floor. Bins not emptied and full of paper... もっと見る

企業が回答しました

5つ星のうち5の評価

I've been a member of the Doncaster Gym Group for just under a year now and find ticks all the boxes regarding what I need. Convenience, plenty of stuff on the floor and in the main, decent staff memb... もっと見る

企業が回答しました


企業情報

  1. 体育館
  2. フィットネス センター
  3. フィットネス教室

当該企業による記述

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


連絡先

  • Ground floor entrance adjacent to Bargain Buys Frenchgate Shopping Centre St Sepulchre Gate, DN1 1SW, South Yorkshire, 英国

4.0

ほぼ満足

TrustScore 5段階評価の4

52件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューに回答していません

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5つ星のうち5の評価

Absolutely love this place

Absolutely love this place! Great range of equipment for all goals and abilities, because it's 24/7 it's never too busy. The management, PTs and cleaners are all brilliant. Been a member nearly 3 years now, and wouldn't go anywhere else :)

2024年4月24日
自発的なレビュー
5つ星のうち2の評価

Miss Communication or what?

To my disappointment at today's class, I am having to give 2 stars, not sure if it's a mis communication between pt's and head office, but it was an embarrassing shambles, the Pt expected 6 people on his class, then a regular on classes booked on 40 mins before class, and was turned away because Head Office told the Pt to do the class in pairs and with certain equipment, am sorry but that's a crock, if you can't book on before the class starts then the booking system should close, it's been grating on me all day, and if that's the way this gym is going, then my membership will be cancelled

2024年1月14日
自発的なレビュー
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi Marie, So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

5つ星のうち5の評価

Fantastic gym

Super helpful, kind and knowledgeable staff. They always prioritise you. For example, once I couldn't enter the gym because my code didn't work (it was my fault at the end of the day), the staff member helped me get in and explained why it happened, seconds before she had to start her class. Then helped me fix the issue that I had when she finished her class. Fantastic staff, I'm so happy to come back to this gym. It's really a place that feels like home. And nobody judges or takes photos or videos of you. This really is THE gym

2023年7月27日
自発的なレビュー
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

5つ星のうち5の評価

I'm sticking with this one!

I've been a member of the Doncaster Gym Group for just under a year now and find ticks all the boxes regarding what I need. Convenience, plenty of stuff on the floor and in the main, decent staff members that will acknoweledge you as a customer and make you feel welcome. This is good should you choose to go down the personal trainer route your more likely to select a somebody that is friendly from the start that you can chat with. Free parking on the Frenchgate is a massive bonus for this gym.

2023年4月27日
自発的なレビュー
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi there, thank you for your feedback.

5つ星のうち5の評価

staff very helpfull

staff are very helpful very clean facility plenty of equipment over two floors

2023年4月26日
自発的なレビュー
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi there, thank you for your feedback.

5つ星のうち5の評価

Gym group Doncaster

Really great place to go staff are excellent place is friendly and clean

2023年4月25日
自発的なレビュー
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi there, thank you for your feedback.

5つ星のうち5の評価

Having a goal & determination

Local and next to my office, easy access, good space between the equipment and supportive, encouraging, helpful team and a overall friendly atmosphere. Felt able to work at my own pace to work towards reaching my goal and have lost 21lbs since Jan 23.

2023年3月24日
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Thanks so much for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Doncaster is made aware of your thoughts.

5つ星のうち2の評価

One place too few to press on the bench…

One place too few to press on the bench (low bench), one place too few "in the cage" for, for example, squats with a barbell. Mold on the walls and ceiling.

2023年3月3日
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Thanks so much for your feedback, Stanislaw.

We'll ensure that the team at The Gym Group Doncaster is made aware of your thoughts.

5つ星のうち5の評価

The gym is amazing

The gym is amazing. Best one in Doncaster. The memberships are great and practical as you are not tied into any contracts. Very helpful staff and and a good range of highly qualified pts.

2023年2月21日
自発的なレビュー
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

5つ星のうち2の評価

Cleanliness

Hello, really disappointed with the cleanliness in the Doncaster gym, mens changing rooms always untidy in a morning, bits of tissue and bottles all over the floor. Bins not emptied and full of paper towels which is concerning as the cleaning stations have been removed for a few weeks now. Not sure why these have been removed at the time of year when transmission of viruses are at there worst.

2022年11月15日
自発的なレビュー
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Doncaster is made aware of your thoughts.

5つ星のうち1の評価

For 4 years I have been reporting the…

For 4 years I have been reporting the problem of loud and unnecessary music. but nobody does anything about it. It is impossible to exercise on the mat in front of the mirrors because loudspeakers with hopeless music kill. The noise from the speakers is more of a match than exercise. And in the women's locker room you can't change a word because people can't hear you. Fall and winter are very cold. I'm afraid to think what the temper will be in 2 months.

2022年8月27日
自発的なレビュー
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

5つ星のうち1の評価

Because it’s not clean

2022年8月11日
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

5つ星のうち5の評価

Really enjoying the live it membership

Really enjoying the live it membership. I travel all around the country and never struggle to get a workout in. All the gyms are clean and have plenty of equipment.

2022年7月30日
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

5つ星のうち4の評価

Great gym!

Still things to improve but they are doing so daily, keep it up

2022年3月27日
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Thanks so much for your feedback, Crytek. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

5つ星のうち3の評価

Lack of equiptment and maintinance.

Equipment provided is good, but not enough of it making it hard to do desired workout. eg: Bench press, 1 sit up bench which regularly seems to disaspear for days at a time.

stomach crunch machine upstairs requires more maintinance as very sqeaky, downstairs cables seem to be dragging and feel like they both have different amount of resistance despite same weight. Parking ticket machine regularly broken. Buckets scattered around due to leaky aircon which has been the case for the past year+. Floor lifting up near leg press causing a potential trip hazard has never been addressed and also next to a bucket catching water.

2022年1月29日
The Gym Group - Doncaster ロゴ

The Gym Group - Doncaster からの回答

Thanks so much for your feedback, CLatheral. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

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