Always made to feel welcome. Staff are always helpful & encouraging. Started PT with Ben and never felt better. Would highly recommend. If you're unsure or nervous just give it a try & you won't r... もっと見る
企業が回答しました
所在地
所在地を変更15-16 Riverway, Unit 4 Riverway Retail Park, KA12 8AY Irvine, GB
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レビュアーのコメントを見てみましょう
I love the gym group because I have access to work out 24-7. I work a 4 on 4 off pattern of 12 hour shifts which make it difficult for me to be consistent with my work outs and my classes. I have... もっと見る
企業が回答しました
The student membership is complete crap.. For my location it's £126 for 6 months.. Not 9 like they used to advertise. This is practically the same monthy price as the regular fee. Plus.. You have to... もっと見る
企業が回答しました
Poor machines, poor gym layout, not enough proper ergonomical machines, too much wasted space it's not the staffs fault they are good it's the company who buy cheap equipment
企業が回答しました
企業情報
当該企業による記述
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
連絡先
15-16 Riverway, Unit 4 Riverway Retail Park, KA12 8AY, Irvine, 英国
Sub-standard
This gym is always closing with no warning and the equipment could do with being improved.
2025年10月7日
自発的なレビュー
If you are a competitive bodybuilder…
If you are a competitive bodybuilder don’t come here, you will be made fun by the staff for trying to practice your routines
2025年4月1日
自発的なレビュー
Waste of money!!!
Waste of money!!!
Irvine Gym closed for refurb- bought a day pass, gym group were happy to take a payment. But no warning of any refurb taking place. I drove 45 minutes to find a shoddy hand written note on the window.
I then bought another day pass for kilmarnock, again payment was taken. I arrived at 7:30am to find another sign saying gym closed for refurb at 8am. ( you couldn’t write it)
I then sent messages and emails to the gym group with zero responses requesting refunds. (Good luck)
Why choose to refurb a gym throughout peak hours? Surely this would have been better for the public to carry out in unsociable hours! And why choose the same day to refurb both gyms together.
Disgrace!
Find your self a pure gym or even better a local independent gym.
2024年5月1日
自発的なレビュー
The Gym Group - Irvine からの回答
Hi, hope you are well.
We advertise our gym closures on our website, and are located the top of each gym specific page.
So we can further assist, please contact us on reviews@thegymgroup.com.
Thank you.
Gym Group Irvine
Always made to feel welcome. Staff are always helpful & encouraging. Started PT with Ben and never felt better. Would highly recommend.
If you're unsure or nervous just give it a try & you won't regret it
2023年12月7日
自発的なレビュー
The Gym Group - Irvine からの回答
Thanks so much for your feedback, Amanda Boucher. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Irvine is made aware of your thoughts.
Uneducated PTs.
Uneducated PTs.
Rundown equipment.
Social media not how it was.
Would not recommend.
2024年1月1日
自発的なレビュー
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
Need better machines
Poor machines, poor gym layout, not enough proper ergonomical machines, too much wasted space it's not the staffs fault they are good it's the company who buy cheap equipment
2023年6月8日
The Gym Group - Irvine からの回答
Thanks so much for your feedback, Scottish. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Irvine is made aware of your thoughts.
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Excellent Gym
Excellent value gym, great choice of classes, always clean and tidy and the staff couldn’t be more helpful!
2023年4月19日
自発的なレビュー
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback.
Loving my workouts!! 💪
Joined the gym a month ago. From the word go gym is very relaxed.
Haven’t done classes for years but love the fact that the PT’s take the classes.
Pushed to my limit but at the same time you are treated individually!!
Loving my experience so far!!
Thanks guys and girls 💪💪
2023年4月19日
自発的なレビュー
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Friendly staff always willing to help
Friendly staff always willing to help. 😁 Great choices of classes and machine's.
2023年4月19日
自発的なレビュー
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Great atmosphere great workout
Great wee gym. Excellent location. Variety of classes. Extremely friendly staff.
2023年4月17日
自発的なレビュー
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
I love the gym group because I have…
I love the gym group because I have access to work out 24-7. I work a 4 on 4 off pattern of 12 hour shifts which make it difficult for me to be consistent with my work outs and my classes. I have found the gym group fits in to my busy schedule and even if I can't get a class at my local gym I can use another gym group close by either on my way to work or on my way home. The P.Ts are always happy to help and are easily found online with any questions you may have.
2023年4月14日
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
random cancellation
have been going to the gym for about 5 months now and just received an email about my membership being cancelled for “unacceptable behaviour” with no further explanation.
2023年3月21日
自発的なレビュー
The Gym Group - Irvine からの回答
Thanks so much for your feedback, Jacob Woods. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
The student membership
The student membership is complete crap..
For my location it's £126 for 6 months.. Not 9 like they used to advertise. This is practically the same monthy price as the regular fee. Plus.. You have to pay the full £126 quid, it's not monthly. Student discounts exist because they are at a disadvantage with money.. There are many that can't afford to pay £126 up front. All in all its practicallly a deterrent for students.
2023年1月25日
自発的なレビュー
The Gym Group - Irvine からの回答
Thank you for your feedback. We will use your review to help us deliver improved products moving forward
First impressions
I’ve been using this facility for a couple of months, I moved from another local Gym.
I have experienced no issues with access and although sometimes busy, with a little adjustment to my routine I get by easily.
On occasion normal Gymnasium protocol gets loose. Tidying up weights and clean down of equipment. ( this has been the norm for years and not Covid related). The irritating use of mobile phones for other than music purposes often raises its head as does personal belongings in the workout areas.
For me it represents a value for money option in my local area .
2023年1月24日
自発的なレビュー
The Gym Group - Irvine からの回答
Thanks so much for your feedback, Phill.. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Irvine is made aware of your thoughts.
Loads of Gym closures/no refund options
Irvine gym seems to have many closures. With this being a fairly new gym why is this happening? There Should be options to have a refund instead of offering a gym in a different town. Ayr and Kilmarnock aren’t exactly the closest by and need to use up petrol. (Which isn’t exactly cheap these days) what’s the reason for these closures so often? It’s very off putting for new members as i can’t seem to get into a stable routine.
2022年11月16日
自発的なレビュー
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well.
We apologise for the recent closures to this branch. We had an emergency closure recently and have reopened as of 18th November.
Sick off this place always shutting…
Sick off this place always shutting down I'm not traveling 6 miles to another gym by bus.
Worst gym ever
Avoid this Irvine club
2022年11月5日
自発的なレビュー
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Irvine is made aware of your thoughts.
Gym closed yet again !!!
Gym closed yet again !!!, place has been open a year and I’ve lost count of the times it’s been closed
Option to use another gym but the whole point of using Irvine was due to its proximity (and not everyone drives)
2022年11月5日
自発的なレビュー
The Gym Group - Irvine からの回答
Hi there, thank you for your feedback.
The Gym Group - Irvine からの回答
Thanks so much for your feedback, b watson. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Good but plenty of room for improvement
I like the 24 hour opening hours and the range of equipment available. What I don’t like is he number of broken lockers and toilets not in use. Plus in Irvine the shower facilities, only 2 working just now, are situated in a toilet as they are for mixed use. No ventilation is inside them, so getting showered and dried off is an extremely uncomfortable experience.
2022年2月19日
The Gym Group - Irvine からの回答
Thanks so much for your feedback, James. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Irvine is made aware of your thoughts.
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