The Gym Group - Worthing レビュー 81

TrustScore 5段階評価の3

2.8

Unit 2 Lyons Farm Retail Park, BN14 9LA East Sussex, GB


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5つ星のうち1の評価

Have to go at 1AM if you actually want to use any slightly popular bit of equipment without waiting 2 hours for the teenagers to finish using it as a prop

5つ星のうち5の評価

Welcoming friendly gym.. Not at all intimidating. Bright clean and airy with lots of equipment available. Good variety of classes with really friendly inspiring instructors. Special thanks to Beth a... もっと見る

5つ星のうち4の評価

I’m loving the Gym Group Worthing since I’ve joined. My only gripe is coming in early morning to find equipment moved and weights not returned to their proper positions after busy evenings the night... もっと見る

企業が回答しました

5つ星のうち5の評価

Very clean, well-kept gym, including the equipment and on-site facilities. The staff are friendly and knowledgeable, and always willing to help. There's a wide variety of types of classes available to... もっと見る

企業が回答しました


企業情報

  1. 体育館
  2. フィットネス センター
  3. フィットネス教室

当該企業による記述

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


連絡先

  • Unit 2 Lyons Farm Retail Park, BN14 9LA, East Sussex, 英国

2.8

まあまあ

TrustScore 5段階評価の3

81件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち1の評価

Terrible gym with a toxic atmosphere

Terrible gym with a toxic atmosphere. Management is lazy and unhelpful—Martin, the gym manager (what a joke!), has an awful attitude and spends more time giving evil looks than creating a friendly environment. PTs are rude, kick you off equipment to train their clients, and staff ignore complaints. Unwelcoming, unfriendly, and unprofessional—needless to say I've cancelled my membership with The Gym Worthing! It's cheap for a reason - avoid if you can.

2025年8月7日
自発的なレビュー
5つ星のうち1の評価

Avoid poor service

Absolute joke

I got charged for joining then 3 days later the cancel my membership without any reason

It’s a joke ever since I left an
Honest review they cancled my membership and trying to get a hold of someone has because a total joke !!

They hang up every-time I call proper shocking customer service

This dosent relieve the gym in Worthing at all it’s your back office crap staff

2025年1月23日
自発的なレビュー
5つ星のうち5の評価

Top team, value for money.

As a new gym-goer and a 50 year old that til now was far too self conscious to parade my blubber in front of others, I have to say that the whole experience and the amazing team @Worthing have made a huge difference to my life and given me the confidence to build a far healthier future.

I have attended 2 classes, 1 SGT with George where I had discussion prior to the class and she delivered at a pace that really worked for me, the second class was a little different but needs special mention, I had a SGT class with Franklyn, same level of discussion pre-class and it was tailored perfectly for me, 3/4 of the way through the session I had to stop and felt very ill / odd, Franklyn was patient and attentive and got me through, it may sound dramatic but it was truly a scary experience for me at that time, I thought I may have overdone it and pushed too hard but it now turns out I was 24 hours away from Norovirus hitting.

It does get busy but there is plenty of equipment, the app makes it easy to see capacity and plan visit.

The only minor irritation is the lack of ability to be able to setup the Yanga water subscription, I assume it is because I have paid for Ultomate membership for 12 months in advance?

Thanks to The Gym Group and huge praise to Worthing team, you have and will continue to help me improve my health.

2024年12月1日
自発的なレビュー
5つ星のうち4の評価

Parking Fines

More of an 'heads up' than a review. Gym was adequate, used it twice between 2am and 4am ( quiet time!), and once, unfortunately for me it transpired, from 5am until 6.30 am. I have a multi gym Gym Group membership. This gym is located in a retail park as is my 'home' gym Eastbourne. A month after my visits I received a parking fine for £100. It transpires you have to register your vehicle at this gym to use this car park from 6am, if you are unaware of this then you are caught, as The Gym Group claim no responsibility for parking ( you will find this out only by looking for parking info on their app). If you are reading this because it's happened to you, you can contest and show details of your gym visits via the app to Nexus parking...they will reject the defence, but reduce the fine to an admin fee of £20. So, with the ethos forewarned is forearmed, find out how to register your vehicle with this gym before you start training!

2024年10月18日
自発的なレビュー
5つ星のうち5の評価

Great gym

Great gym, always found the environment very welcoming and clean. All the instructors are friendly and supportive, classes are fun and challenging. Overall I’m extremely happy.

2024年8月12日
自発的なレビュー
5つ星のうち1の評価

Busy, poor parking, basic equipment, dirty.

Low quality, basic gym. Minimal range of cardio equipment. Dirty toilets, cubicles littered with toilet roll, urinals out of order on last visit.

Lack of cleaning supplies - I had to use my own wipes on equipment.

Awful parking situation if you’re forgetful like me - customer service is unhelpful.

I would recommend paying more for an alternative, decent gym. I would not recommend.

2024年6月2日
自発的なレビュー
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Worthing is made aware of your thoughts.

5つ星のうち2の評価

Not a great gym

Not a great gym. Just left after 5/6 years. You get what you pay for really, cheap gym but because of that it’s so busy all the time. They have no cleaning products now so as long as you don’t mind going on a machine or bench after someone has been sweating on it for half hour you’ll be fine.

Got a parking ticket last year after they made you start putting your registration plates in and the gym were less then helpful with trying to assist which was ver disappointing.

Overall, it’s okay if you want a cheap gym but if you want somewhere decent and happy to pay a bit more then I wouldn’t go here

2024年4月25日
自発的なレビュー
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Hi, hope you are well.

Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products.

We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group Worthing.

5つ星のうち3の評価

The gym itself is great (Worthing)

The gym itself is great (Worthing)
But there’s been two price hikes in 12months…the latest by a fiver….
£29 a month to £35… I’ll reconsider my options as there’s now cheaper around..

2024年2月15日
自発的なレビュー
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Thanks so much for your feedback, Luke Calvert.Whilst we appreciate your frustrations, it is not a decision that we take lightly. We regularly invest in our gyms to keep them looking and running their best. This includes regular refurbishments, increased cleaning schedules and getting the latest kit in our facilities. As such, we do occasionally need to increase our prices in line with the increased operating costs.

5つ星のうち5の評価

So glad I joined!

I joined back in February and I have nothing but good things to say!
I was super nervous when I started, typical gym anxiety I guess, but Beth immediately put me at ease when I went for a look around.
I booked in an induction with Lewis and have never looked back. He is such a great PT and feel 1000% supported by him. He is the BEST hype man!
Never had ANY issues here and have actually since persuaded two friends to join too!
All the staff are super approachable and happy to help if I ever need any guidance. Also, the app is brilliant, allowing you to book classes easily and check how busy it is before going.

Full five stars from me 🌟

2023年10月10日
自発的なレビュー
5つ星のうち4の評価

I’m loving the Gym Group Worthing!

I’m loving the Gym Group Worthing since I’ve joined. My only gripe is coming in early morning to find equipment moved and weights not returned to their proper positions after busy evenings the night before.

Otherwise, super impressed!

2023年6月10日
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Worthing is made aware of your thoughts.

5つ星のうち5の評価

Best Gym I have ever attended in Worthing

Best Gym I have ever attended. Staff always happy and helpful. Great equipment great classes a special mention to the manager Martin who is always motivational and positive. Also really good value for money and it’s 24hr.

2023年5月31日
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

5つ星のうち5の評価

Welcoming friendly gym.

Welcoming friendly gym.. Not at all intimidating.
Bright clean and airy with lots of equipment available.
Good variety of classes with really friendly inspiring instructors. Special thanks to Beth and Faith who make their classes so enjoyable.

2023年5月6日
自発的なレビュー
5つ星のうち5の評価

The staff here are so wonderful helpful…

The staff here are so wonderful helpful and so very knowledgeable. The gym and equipment is always clean the best gym in Sussex bar none.

2023年4月25日
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Hi there, thank you for your feedback.

5つ星のうち5の評価

Just done the fit pump class with Beth…

Just done the fit pump class with Beth a fantastic experience the enthusiasm and energy Beth gives is inspiring. Don't wanna big it up to much as want my space each week great class.

2023年4月25日
自発的なレビュー
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Hi there, thank you for your feedback.

5つ星のうち5の評価

I think this gym is amazing

I think this gym is amazing! I joined the one in Worthing and it is so big, clean and all the broken machines are fixed immediately. I live in Shoreham by Sea and I really hope one of these gyms will be open here as well.

2023年4月24日
自発的なレビュー
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

5つ星のうち5の評価

Highly recommended 👌 💪

Very clean, well-kept gym, including the equipment and on-site facilities. The staff are friendly and knowledgeable, and always willing to help. There's a wide variety of types of classes available to join, at various times of the day. The atmosphere is friendly and I've always felt comfortable and welcome at every visit. Plentiful equipment, so you can manage to find spare equipment to use (although I do tend to avoid the super busy times!). On that note, the app is really well laid out and allows you to see how busy the gym is. The only slight problem I have had is trying to get in the door and the QR code not working (more to do with me keep on forgetting my pin number!) - overall a pretty faultless experience!

2023年4月5日
自発的なレビュー
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

5つ星のうち5の評価

Bethanie is an enthusiastic and fun…

Bethanie is an enthusiastic and fun instructor. Her classes are hard work but enjoyable and she really encourages you throughout

2023年4月4日
自発的なレビュー
The Gym Group - Worthing ロゴ

The Gym Group - Worthing からの回答

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

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