Nice range of quality products, well-designed online shop and pleasant in-store experience. The HIP store is one of my go-to suppliers for Beams+ (mainly Oxford shirts), Universal works (variation... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered few products and I had to follow up twice to get an update on the order. And after when I get confirmation that they are ready to collect the store was permanently closed.I then raised reque... もっと見る
企業が回答しました
Sad to see hip go. Always amazing a Leeds institution 💗
企業が回答しました
HIP Leeds is just the best store - with the flair of many fine brands exceptional service (not pushy but there when you need it) … I travel to Leeds frequently from N Ireland and try to visit and shop... もっと見る
企業が回答しました
企業情報
HIP - Leeds について
当該企業による記述
Shop Mens
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact Us連絡先
49-51 Vicar Lane, LS1 6DS, Leeds, 英国
- 0113 245 0652
4.2
ほぼ満足
44件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
HIP - Leeds からの回答
Dear Simon,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to take a moment to reach out and personally thank you for your recent review regarding your experience with us.
Your feedback about our service and value for money truly means a great deal to our entire team. Hearing from customers like yourself helps us to continue improving our services and ensures we're delivering the experience you deserve. It's wonderful to know that we've met your expectations, and we're genuinely grateful that you've taken the time to share your thoughts.
We really do appreciate your custom and look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
HIP - Leeds からの回答
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Dear Hannah,
My name is Sarah from The Hip Store Customer Care.
I hope this message finds you well. I just wanted to reach out personally to say thank you so much for taking the time to leave your review. We're genuinely sad to see Hip go, but it means the world to us knowing that we've been a part of the Leeds community and that our service has made a positive impact.
Your feedback truly helps us continue to deliver the level of service we strive for, and we really appreciate your support over the years. It's been amazing serving customers like you, and we're grateful for your loyalty.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Customer Care.
I ordered few products and I had to…
I ordered few products and I had to follow up twice to get an update on the order. And after when I get confirmation that they are ready to collect the store was permanently closed.I then raised request for refund Didn't get the refund yet, it's very frustrating and very unprofessional
2026年7月30日
HIP - Leeds からの回答
Dear Anagha,
Thank you for your message. We've sent you an email with an update regarding your refund. Please check your inbox (and spam/junk folder, just in case) for our response.
If you have any further questions, please don't hesitate to get in touch.
Kind regards, Rehan, HIP Store Customer Care
HIP - Leeds からの回答
Dear (Enter name)
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team.
HIP - Leeds からの回答
Dear Craig,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Empty box delivery
Purchase a Nike short online, but when I received the parcel, the box is empty, nothing inside. I called HIP CS they just reply they send the item correctly and it shown delivery successful, so there is nothing they can do. I just lost my item and got no refund.
2026年7月25日
HIP - Leeds からの回答
Dear Wing,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our web form.
You can access the web form by clicking on the following link: https://www.thehipstore.co.uk/customer-service/contact/
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
HIP STORE Online Reviews Team.
HIP - Leeds からの回答
Hi Ms Jillian,
Thanks for the 5* review!
I am delighted to hear that you are happy with your new trainers.
Regards,
Farhan,
HIP Store Online Reviews Team.
HIP - Leeds からの回答
Dear Paul,
Thanks for the 5-star review!
We're absolutely chuffed to hear you had a great experience with us. It's fantastic to receive such positive feedback, and we're delighted we could provide you with great service.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews
HIP - Leeds からの回答
Dear Customer,
My name is Iram from The Hip Store Trustpilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us such a wonderful review. We're absolutely delighted to hear that you found our prices competitive and were pleased with the quality of your purchase – this is exactly what we strive to deliver to all our customers.
Your feedback is incredibly valuable to us and genuinely helps us continue to improve our service and product offerings. It's comments like yours that remind us why we're so passionate about what we do.
We're thrilled to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Iram,
The Hip Store Trustpilot Team.
HIP - Leeds からの回答
Dear David,
My name is Iram from The Hip Store Trustpilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us such a wonderful 5-star review. It's absolutely fantastic to hear that you were pleased with both our pricing and delivery service – your kind words truly mean the world to us.
We're delighted to know that we've met your expectations across the board, and feedback like yours is what drives us to continue delivering excellent service to all our customers. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Iram,
The Hip Store Trustpilot Team.
HIP - Leeds からの回答
Dear David,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to take a moment to reach out and thank you for your recent review – it truly means a great deal to us. Feedback like yours helps us to continue improving our service and ensuring that we're delivering the best possible experience for our customers.
I'm also delighted to hear that your order arrived quickly. We know how important timely delivery is, and it's wonderful to know we got it right for you on this occasion.
We genuinely hope to see you shop with us again soon at The Hip Store, and if there's anything we can ever do to make your experience even better, please don't hesitate to get in touch.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
HIP - Leeds からの回答
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
The HIP Store Customer Care Team
Trustworthy retailer
Original stock from a trust worthy retailer.
My item arrived on time, and fitted perfectly.
2026年7月1日
HIP - Leeds からの回答
Hey Diane,
Thanks so much for the brilliant 5* review! We're absolutely chuffed to hear your order arrived on time and fitted perfectly. It's fantastic to know you trust us as your go-to retailer – that means the world to us!
We're here whenever you need us and can't wait to help you with your next order.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews Team.
HIP - Leeds からの回答
Dear Sazzle,
Thanks for the 5* review!
We're absolutely chuffed to hear you're pleased with your experience! It's always brilliant to receive such positive feedback. We strive to maintain our high standards and hope to continue impressing you with future orders.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews Team
How can I send them back has I’ve only…
How can I send them back has I’ve only warn them once and my right trainer is coming away from the soul
2026年6月14日
HIP - Leeds からの回答
Dear Danny,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
HIP - Leeds からの回答
Dear Tyrone,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to thank you for taking the time to leave your review – your feedback is truly valuable to us and helps us to continue improving our service.
It's wonderful to hear that you were pleased with our amazing choices and fast, prompt delivery. We pride ourselves on offering a great selection and ensuring orders reach our customers efficiently, so it's brilliant to know we met your expectations.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Piolet Team
HIP - Leeds からの回答
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Maria,
The Hip Store Online Reviews Team.
HIP - Leeds からの回答
Dear Fox,
Thank you for taking the time to leave us such a wonderful 5-star review on Trustpilot. We're delighted to hear about your positive experiences with The Hip Store, both in our Leeds store and through our online service.
Your kind words mean a great deal to our team, and we're thrilled to know we've been able to provide you with great service throughout your shopping journey with us. It's feedback like yours that motivates us to continue delivering the best possible experience for our customers.
We'd love to hear from you again in the future, and we look forward to serving you whether you choose to shop online or visit us in store.
Kind regards, Rehan The Hip Store Customer Care
HIP - Leeds からの回答
Dear Amar,
My name is Georgia from The Hip Store Customer Care.
I hope this message finds you well. I wanted to reach out to express how pleased we are that you've enjoyed your recent order with us. Your satisfaction is incredibly important to us, and it's wonderful to hear that we've met your expectations.
We truly hope you'll continue to shop with us in the future. At The Hip Store, we're constantly working to bring you the latest trends and quality products, and we value having you as part of our community.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
The Hip Store Customer Care.
HIP - Leeds からの回答
Dear Simon,
My name is Georgia from The Hip Store Customer Care.
I hope this message finds you well. I wanted to reach out to express how pleased we are that you're happy with our service. Your satisfaction means a great deal to us, and we truly appreciate your continued loyalty.
It's wonderful to hear that we've been able to meet your expectations, and we genuinely hope you'll continue to shop with us in the future. We're committed to maintaining the high standards you've come to expect from The Hip Store, and we look forward to serving you again soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
The Hip Store Customer Care.
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