I am extremely disappointed with my…
I am extremely disappointed with my experience at London Cosmetic Clinic, specifically with Dr. Johnson. I attended the clinic to address raised scar tissue on my arm caused by a burn injury. Based on the clinic’s online presence and overwhelmingly positive reviews, I believed I was seeking care from a knowledgeable and ethical medical professional. That turned out to be a serious mistake.
During my consultation, Dr. Johnson confidently diagnosed my scar as a keloid, despite appearing uncertain and conducting no thorough assessment. I was immediately pushed into a treatment plan of five steroid injections and assured that my scar would flatten significantly and improve. I was shown examples of patients with far more severe keloids and was led to believe I would achieve similar results. These expectations were clearly unrealistic.
After multiple sessions and a significant financial investment, the treatment has resulted in little to no improvement. I later sought several independent medical opinions, all of which confirmed that the scar is not a keloid, but raised scar tissue something steroid injections have limited effect on. This raises serious concerns about Dr. Johnson’s competence in diagnosing and treating this condition and why this treatment was recommended at all.
When I raised concerns about the lack of progress and the apparent misdiagnosis, the clinic’s attitude noticeably changed. Communication became slow, dismissive, and unhelpful. Dr. Johnson’s behaviour also felt antagonising and unprofessional, rather than supportive or empathetic. Instead of addressing my concerns constructively, I was made to feel dismissed and spoken down to. While payment was taken quickly and without issue, accountability disappeared once the treatment failed.
I requested a refund due to the ineffective treatment and misleading assurances and was refused. I also asked about alternative options, including surgical treatment, which was initially implied but later withdrawn without any clear or reasonable explanation. I was instead encouraged to continue steroid injections that are clearly not working and have left my skin irritated and raw. Continuing a failed treatment simply to avoid responsibility is unacceptable.
I also find it concerning that the clinic’s website and online presence show almost exclusively positive reviews, which no longer feel credible given my experience. Patients should be extremely cautious and not believe everything they see online many clinic websites appear to prioritise reputation over transparency, and my experience does not align with what is advertised.
What makes this particularly disappointing is that the clinic’s clientele appears to include many patients of colour, which initially gave me confidence that my concerns would be understood and treated appropriately. Unfortunately, that trust was misplaced. Again, once payment was secured, genuine care, support, and professionalism were no longer present.
This experience has been emotionally exhausting and distressing. I feel misdiagnosed, misled, and antagonised when I sought help and clarity. I strongly advise anyone considering this clinic to seek multiple independent medical opinions before committing to treatment and to be wary of promises that sound too good to be true.
I want a full refund or i will be pursuing this matter further, as this level of care from a medical professional is unacceptable.
