MPB Garden Buildings レビュー 11

We purchased a small (5'x7') shed from this company through Dobbies in Milton Keynes. To be honest, I didn't do any checks (e.g. Trustpilot) on the company before making the purchase, but looked afterwards and was a little bit dismayed to see the poor reviews here. The delivery took a long time - their paperwork says 7-9 weeks as standard and we only saw that after making the order. In our case it took even longer - 12 weeks. However, the fitters turned up on the date promised and were polite and efficient (it took only 30 mins to erect). We are very pleased with the finished result. The shed seems like a good quality product, although it is very early days for us to judge on things like durability. Overall, I would recommend anyone to shop around before making a decision on this type of purchase. If you decide to go for this company (which sells through third parties like garden centres), then get a firm delivery date from the agent that you are going to be able to live with and (unlike us!) do it before placing the order. We can't see how it should take so long to make a shed, but there again I am not building it! On the plus side, the people in the office were nice to deal with - they were polite and efficient when the first delivery date offered didn't suit and they came back with an alternative that was only a couple of days later. The product seems good. 5* for quality but 2* for delivery time. I would give 3.5* if I could.

AVOID THE MALVERN COLLECTION. Be aware that they sell their products through brokers. If it's called Malvern, check the manufacturer of the product before you order it.
We ordered a 16' x 10' garden building through one of these brokers, who was excellent and don't deserve to be tied to this review.
On enquiry, we were told that we could adapt the building to our needs.
To the basic model we:
Dropped the level of the windows.
Windows double glazed.
Dropped the level of the internal work bench.
Changed the entry to a single door entry.
Fitted gutters and down pipes.
Rubber roof.
Painted to the colour of our choice/trim combination.
Internal insulation.
Internal pine cladding.
Laminate flooring.
All this was confirmed, checked and double checked by the broker. The order was placed.
We had to wait 12 weeks for the building to be ready for delivery. Ten days prior to delivery, Malverns expected us to pay in FULL for the product or they would not go ahead with the order. At this point, we were asked again to confirm the details of our order. Back and forth with emails, we confirmed three times!!! Also at this point, the company were asked what we could do to make sure the installation went without a hitch, as I am very unwell and wanted things to go as smoothly as possible. They were told that this garden building would be a respite space.
The day that Malverns arrived, having driven some two and a half hours to get to us, the problems began.
They had made the entry door totally the wrong size.
The windows were at the wrong height.
The workbench was at the wrong height.
Half the guttering was missing.
A roof truss was missing!
Fascia boards hadn't been painted .
There was no black paint sent with which they would have touched up any necessary points.
The security screws, which are supposed to come as standard, and prevent thieves from removing hinges to gain access were not supplied.
All in all, they had sent out their team with a totally loused up order, despite having been given specs that were checked twice on ordering and three times on payment.
We had an electrician booked for just after the installation to do the electrics, so the boss at head office told the installers to install the building anyway and that they could retro correct THEIR MISTAKES, otherwise we were going to incur a cancellation fee that would be passed on to Malvern's.
So the fitters, who by now were in a foul mood, continued with the installation, badly. Malvern's had to remanufacture the whole front side of the building and a new door and send it down the following day, along with the missing guttering and paint. The third roof truss and security screws never materialised.
They appeared not to know how to correctly install a rubber roof, and instead told us quite brazenly that the rubber would probably ripple and that it was normal. They stapled the rubber. The roof line was such that the fascia boards didn't fully meet the rubber roof and there was insufficient overhang for the guttering to catch rainfall. Instead, it fell between the fascia and the wall of the shed. The one thing that we had wanted to avoid, with the addition of guttering. The apex of the roof didn't fully meet the end walls, leaving huge gaps where insects/vermin could enter. Again, this was "normal." After taking out the workbench, and trimming it down, they STILL reinstalled it at the incorrect height, which now meant that we couldn't use the electrical sockets that had by now been installed. They screwed the legs of the workbench through the laminate floor. The roof was sagging in the middle because they failed to install the third truss, telling us that it only ever came with two trusses. We drove back to the display site and took photos to confirm that the display model was indeed built with three trusses and the apex ends did indeed, very neatly fit to the end walls with no gaps AT ALL! They had to come back and install the third truss, which meant getting an electrician back to remove the ceiling lights and then reinstall them. They sent another team down to reinstall the rubber roof, but were asked, given that the loused up overhang couldn't easily be changed, to install a special trim that we had found online that is specifically for rubber roofs, to ensure water flow into the gutter in this case. They were going to install the roof the same way, but didn't want to install the trim which we purchased in order to correct their mistake.
At this point we asked them to leave. It cost us £'s more for a roofer to finish the job properly. No recompense from Malverns, whose attitude to their unacceptable foul ups, was just dreadful. Seriously, don't buy from this company. Save your sanity and your money. Awful, awful experience. 😔😔😔💔

Avoid, avoid, avoid. Poor quality, no accountability, endless delays.
If you’re considering spending thousands on a garden building, I strongly urge you to look elsewhere. Malvern has provided a truly terrible customer experience — a three-month ordeal that still remains unresolved. Avoid this company unless you’re happy to become the unpaid project manager of your own unfinished, subpar garden building.
I didn’t believe the concerned reviewers at the time of purchase — unfortunately, they were right. If I could give zero stars, I would.

The first installation had to be completely dismantled and rebuilt because the structure was leaning forward and to one side, with one corner propped up on plastic packers — leaving a visible gap underneath. A professional job, apparently. You’d think such a disaster would warrant an immediate site visit and explanation by someone who knew what they were doing. You’d think.
Alas, it remained like that for two weeks — visibly shifting and settling into its warped position — while I chased them to return. And that two-week turnaround? A battle in itself. Was I given a replacement building? Of course not — just the same one, patched back together.

Ongoing Issues (yes, still going…)

Now the count is four visits over three months — and key problems remain unresolved. Yes, the bulging tongue-and-groove panelling has been refitted. The glass doors have been replaced too. But they still rattle — and, according to Malvern, always will. The warped shed door? Also “normal,” and will remain warped. The bulging laminate floor? Still bulging.
And the paint finish? A mess. I chose a dark colour (don't!)— my reward: greasy blotches, bulging and blistering, visible knots, unsprayed patches, and exposed silicone around the windows and doors. Each visit adds more patchy filler and uneven paint. Quite the opposite of a premium finish.

You’ll need to do your own quality control.
Malvern’s quality control is non-existent. Expect chips, cracks, warps, unsanded knots, and rough notches straight from the factory. You’ll be the one catching the flaws — because they certainly won’t. They rely on you not noticing. Fitters are hit-or-miss. Some are competent. Others damage your property — so if you care about your decking, paving, or garden surfaces, beware. They may spill paint on yours too, and cause damage, oh and never even mention it.

Customer service: an oxymoron.
Don’t expect to be treated like a valued customer — you’ll be just a number in a queue of half-finished jobs. Each issue you raise sends you back to the end of the line, that’s if they even remember to submit your paperwork, and every response is painfully slow. The delays are not just long — they’re endless.

“Compensation” and communication
Full disclosure: I did receive a small refund for the damage — though calling it "compensation" is generous. I was also offered a site visit from a director, but declined due to (you guessed it) the unbearable wait time. It was also somewhat ridiculous that the visit was to "understand" my experience — as if my extensive emails, photo evidence, and formal complaint hadn’t already done that.

And Now…
I’m being ignored.
No responses to emails.
No updates.
Items on the snag list remain outstanding.
No one is taking responsibility.

Is Malvern for you?
If you’re excited about managing your own botched installation, enjoy chasing silence, and like watching your building deteriorate while you wait months for basic fixes — Malvern might be the company for you.
But if you expect a finished product that looks like what’s on their show site, installed properly and backed by meaningful support? Look elsewhere.

Malvern, if you’re listening:
There has been no formal apology. If Mr Andrew Peck — the person who is supposedly personally committed to 100% customer satisfaction— actually exists, I’d welcome the opportunity to speak with him.
People invest a huge amount of time, thought, and emotion into their gardens. Your glorified sheds don’t come cheap — they’re meant to be lasting, high-quality centrepieces of outdoor spaces. In return, we expect to receive a product and service that reflects the premium price tag.
Right now, that couldn’t be further from the reality you’re delivering. It’s not just the product that’s falling short — it’s the experience from start to (still waiting for) finish.

I just checked previous reviews and I must say I was not surprised!
This company calling themselves The Malvern Collection seem to be on a self destruct mission as they seem to believe they do not need to worry about customer complaints or needs. Maybe profits are so high they simply laugh at the people buying from them because they know once you’ve made your purchase they do not have any other obligation? Check the small print.
Anyway my summerhouse is around 12 years old. I have some rotting timbers. Not too much to be fair. I gave them them the details and dimensions etc. They said they don’t make the same summerhouse now. However I pointed out my problems were around the windows and the most recent models I checked have the same mouldings. The finial and base plate on the roof also need attention. They offered replacements, not the the same sizes, at an exorbitant price, plus postage, plus returns were not possible. The reply I received, when reading between the lines, screamed out we’re not interested or bothered.
I would caution perspective buyers about dealing with this company. I would also urge customers already suffering problems to take them to court on the basis of selling a product not fit for purpose. I hope this helps and is not too late.

I am posting here the same review I wrote under the other Malvern Garden Buildings heading.
If you wish to deal with a company whose standards of communication and customer service hark back to well before the Dark Ages, Malvern are your people. I sincerely wished I had read the Trustpilot reviews before deciding to spend thousands of pounds on one of their products.
The sales people I dealt with were very pleasant - but I suppose that’s a fundamental requirement - as were the chaps who delivered the shed (12 x 10 Heavy Duty Reverse Apex). You should be aware that Malvern don’t want a customer to do a self-build – they’d rather get some more money for that service – and this is borne out by the wholly inadequate plans/description which quaintly show a guy in a suit building one of their products. And it could be any of their many sheds, as there is no specific guidance for the model you buy, or a list of the parts your receive. This was the first hint I had of their antediluvian business model.
I’m not going to detail here the elements of poor quality control for which I decided to seek a refund; you are welcome to contact me if you wish. What you must realise is that should you have any issues with your purchase there is no such thing as a Customer Service department at Malvern. In fact, I don’t think they understand the concept. (I see from glassdoor.co.uk that they didn’t have an HR department in 2021, and I doubt they have one now). Despite initially requesting that the Managing Director respond to my complaints I never got as far as dealing with anyone above the Transport Supervisor (why him?!) Your communications with Malvern – perfunctorily, and over weeks and months – will be with people who aren’t interested or don’t understand the issues. No-one will take the time to read your emails, so the same questions keep getting put to you. They have no system for escalating matters. The last person – the Transport guy – had to go back to some shadowy person for guidance, finally resulting in me being offered £250, against my opening pitch for £1,000.
The whole process was so life draining (from 25 October 2023 to 7 February 2024) I decided not to accept their offer and instead warn you that if you choose to spend money – and it will inevitably be £1,000’s – you should heed the advice, caveat emptor. The whole experience was so amazingly bad I cannot understand how companies like this survive.

Nice shed and delivered as agreed, however disappointing attitude of delivery driver and Malvern head office. The base plan for a timber base is woefully inadequate, consequently the base for my shed had been constructed incorrectly with the timbers running in the wrong direction and no mention on the plan to have double timbers to support the centre of the building. The driver was keen to abandon the job despite my assurance that it would be quick to spin the timbers around to correct it. I spoke with Malvern who were also totally unhelpful and said I would be charged for a return visit to assemble the shed. After much persuasion the driver and his assistant (who was delightful) sat in the truck and waited 30 mins until the base was corrected. The shed was erected in 1 hour. Whilst I appreciate its not Malvern’s job to fix incorrect bases the fact that the shed arrived at 12.30pm, this was the only job for the afternoon and they were staying locally, in the sleeper cab, made it particularly disappointing that there was a total lack of willingness to help achieve a positive outcome and zero understanding when I produced the inadequate base plan from which the timber frame had been constructed. Attitude felt like, great base wrong, let’s leave! Shed offloaded, to be left lying outside for goodness knows how long until they came back to build it at an additional charge of £500 which was mentioned! Malvern sheds should perhaps give Mick a bit customer liaison training and ask him to work on his grumpy attitude!
On a positive note shed is lovely although I notice there are ends which have been placed on a muddy spot but not wiped down when attached to another side so the mud is oozing out the joint, but then he was grumpy when doing the job! 🙄

We ordered our building on the 30th april 2022 .it was delivered on 11 july 2022 .at 9.30 am .the men went at 11,30 am left the building unfinished ,came back on 22 july ,to finish job ,we were told we were to far away to come and finish the work .the next day , The material was as specified .but the time given to the men to finish the work was not enough ,So items were not finished to a high standard

Garden shed delivered and assembled Summer 2020. Shoddy workmanship required them to come out and rectify it. Of course, Covid became an excuse for everything including after FINALLY getting a date for the visit, they were not even able to pin down an AM or PM visit. Guy turns up and says, ‘Oh I can’t do this, someone else needs to.’ Another three month delay due to ‘Covid.’ Further build-quality issues Spring 2021; took SEVEN weeks to even get a date out of them and when they did, it was months in advance. Guy comes; again, ‘Oh I can’t do this.’ It’l is now Autumn 2021 and they’re allegedly coming out but again won’t even specify AM or PM. Poor workmanship, even worse costumer service.

I have really enjoyed my Hopton Summerhouse for 6 years. Recently I noticed some rot in a piece of trim, and a small crack in the timber which may have caused it, so I contacted MPB Garden Buildings (aka the Malvern Collection) in the hope they were covered by their 10-year timber warranty. I never checked the terms of the 10-year warranty when I ordered the summerhouse; it now turns out that they do not routinely share the terms of the warranty with customers - they only did so with me last week after repeated requests. In the meantime I was informed that the rot would not be covered I had caused it myself through neglect; I was told that I had mis-used the door and caused the crack, so that was not covered either, despite my presenting photographic evidence proving this was not the case. When the detail of the 10-year warranty was finally provided to me, it stated that the timber guarantee against rot and decay was “subject to all exterior paintwork being maintained in line with the manufacturers’ recommendations” - but here’s the catch: they don’t actually provide customers with any manufacturer’s recommendations. I asked how they expected their customers to know how to maintain their building in line with their own recommendations, and this was the answer I received by email: “On enquiry from the customer we would then send a tailored response to advise them of the maintenance we’d recommend.”

Finally, for all potential warranty claims, there is a 20-week wait (yes, really, 20 weeks), followed by a charge of £120 for inspection/assessment - after which I guess they tell you that the defects are not covered anyway? And you are right back where you started 20 weeks ago as well as £120 out of pocket.

I even offered to pay for the cost of new doors for my building… but they weren’t able to help with that either. They are now ignoring my emails.

Would I recommend the Malvern Collection Garden buildings? The buildings themselves - YES; the customer service (i.e. withholding flawed warranty information, not providing aftercare instructions, suggestions/accusations of neglect/misuse etc.) - NO.

We purchased a Cottage range greenhouse 8 years ago and this had a 10 year timber warranty. Despite regular maintenance it has developed extensive rot in the window frames. We reported this in January and after repeated calls the company sent an inspector in November at a cost of £60. The company refuse to cover this rot under the warranty as a manager has decided that we have not maintained it as specified in the warranty terms. We dispute this. We have tried to reach a compromise with the company but they are not willing to make any concessions and won’t even agree to refund the inspection fee.
We also have a Cottage range shed which has also developed rot. The inspector was going to replace that damaged wood when he was here but did not have sufficient wood in the van. The company will not even carry out this work now.
In summary, I recommend you avoid buying these products as the wood is not durable enough and the warranty conditions difficult to fulfil.

Worst customer service I have ever experienced. Do not buy anything manufactured by the Malvern Collection.