Theme Canal レビュー 48

Theme Canal からの回答

2026年1月1日

Thank you so much for the kind words! That honestly means a lot. I put a ton of care into both the products and the support, so hearing this really makes my day.

I’m genuinely grateful for the trust and support. Always here if you need anything at all and I’m looking forward to helping you out again down the road.

Thanks again
Mikel 💙

Theme Canal からの回答

2025年11月18日

WOWZERS right back at you, Dr. Khalil 🤣🔥
This review made our day.

Thank you for the kind words and for giving us a chance to be part of your workflow. Knowing we've helped you save money and still get access to top-tier tools feels awesome.

We’re really glad the support stood out too. We try to keep things fast, friendly, and human — no robots pretending to care… unless they’re cool robots. 😎

If you ever need something added, fixed, or unlocked, just hit us up. We’ve got your back.

Thanks again for the love and for taking the time to share your experience — it means more than you think.

Cheers,
Mikel

Theme Canal からの回答

2025年11月18日

Thanks so much for the love, Tim! 🙌 We’re really happy to hear you’ve been enjoying both the products and the support. Quick help and great tools is exactly what we aim for, so it’s awesome to know we’re on the right track.

If you ever need anything, you know where to find us. Thanks again for being here with us! 💙

— Mikel | ThemeCanal Support Sidekick

Theme Canal からの回答

2025年11月18日

Hi Gaurav,

Thanks for sharing your feedback, though I’m really sorry to hear you had a disappointing experience.

Just to clarify for anyone reading: all product pages, the checkout, and our FAQ clearly explain that we provide pre-activated or GPL-licensed versions of plugins and themes, and manufacturer license keys are not included. This is stated before purchase to avoid confusion or surprises.

We also couldn’t find any record of you reaching out to us for clarification, support, or a refund request. If something wasn’t clear or didn’t meet your expectations, we’re always happy to help and work with customers directly — all you have to do is contact us.

If you’d like, feel free to reach out through our support portal or email, and we’ll gladly take a look at your order and make things right.

We’re here to help, not frustrate.

— Mikel
Theme Canal Support 💬

Theme Canal からの回答

2025年11月18日

Thank you so much for the kind words, Geh! 🙌
I’m really glad we were able to get you sorted quickly — nothing worse than waiting around when you just want things working. Your recommendation means a lot, and we appreciate you being here with us.

If you ever need help again, you know where to find me.

Thanks again,
Mikel 💜

Theme Canal からの回答

2025年11月18日

Hi Ahmed,

Thanks for taking the time to leave a review. I do want to address a few things clearly and respectfully.

We never received any support request, refund request, or message from you before this review, so this is the first time we’re hearing you had concerns. We’re always reachable and we respond quickly, so it’s unfortunate you didn’t reach out before leaving a rating.

Regarding your claim:
All of the information you mentioned (including how activation works, licensing, what’s included, and what isn’t) is displayed clearly on the product pages and again during checkout before payment. Nothing is hidden, nothing is in “tiny font,” and we don’t remove or hide information to mislead customers. The products are exactly as described.

Thousands of customers use ThemeCanal safely and successfully, and transparency is a huge part of how we operate. If someone purchases impulsively without reading what they’re buying, that doesn't mean the product or service is illegitimate.

Wishing you the best,
Mikel
ThemeCanal Support Team 💬

Theme Canal からの回答

2025年7月19日

Thanks so much, Thamer! 🙌 Really appreciate you taking the time to leave such a kind review. It means a lot to hear that Theme Canal has been helpful to you over the past year — that’s exactly what we aim for.

We’re always working to keep everything updated and running smooth, so knowing you’ve been satisfied (and recommending us!) truly makes our day. I hope to see you back soon, and don’t hesitate to reach out anytime — I’ve got your back!

Cheers,
Mikel – Theme Canal 🛠️💚

Theme Canal からの回答

2025年7月19日

Thank you so much, Ste! 🙏
Really appreciate you taking a moment to leave this. We’re glad everything’s been smooth and that the support’s been quick when you needed it — that’s always the goal. If anything ever comes up down the line, you know where to find us.

Thanks again for the kind words!
– Mikel

Theme Canal からの回答

2025年7月8日

Genuinely surprised by this review, especially since you never reached out to us first. There was no “gotcha” moment here. The details of what we offer (and what we don’t) are clearly laid out both in our Before You Buy section and during checkout — which you agreed to.

We don’t sell free plugins. We provide premium versions with pre-activated credentials — something you likely understood before buying. If you had any confusion, a quick message would’ve cleared things up. We’re always here to help, and we’re more than willing to make things right when given the chance.

— Mikel, ThemeCanal

Theme Canal からの回答

2025年7月8日

Thank you so much for the kind words and for sticking with us these past 4 years! 😊 We're really glad to hear the service and plugin updates have been hitting the mark, and we’re always here when you need us. Appreciate you!

– Mikel & the Theme Canal team 💙

Theme Canal からの回答

2025年7月8日

Thanks a ton for the love! 🙌 We’re really glad we could get that update to you so quickly. Fast, reliable service is what we aim for, and it’s awesome to hear it hit the mark. Always here when you need us!

– Mikel & the Theme Canal team 💙

Theme Canal からの回答

2025年7月8日

I’ve poured so much into Theme Canal over the years, but nothing comes close to how proud I am of *you*. Watching you grow up while working on this has been the biggest gift of my life. I’m tearing up. I love you so much. ❤️

– Dad (Mikel)

Theme Canal からの回答

2025年5月23日

Thanks for the review, Raymond! 🙌 I'm glad we could get you the answer you needed in good time—that’s always the goal. If anything else pops up or you have more questions down the line, don’t hesitate to reach out. We’ve always got your back.

Theme Canal からの回答

2025年5月23日

Thanks a ton, Alex! Short and sweet—just like your review. 😊 We’re really glad everything hit the mark. Always here if you need us!

Theme Canal からの回答

2025年5月23日

Thank you, Sotiris! 🙏 We really appreciate the kind words and your recommendation—it means a lot. Glad you’re enjoying the fast updates and our growing collection!

Theme Canal からの回答

2025年4月23日

Thanks so much for the kind words and for sticking with us over the past 3 years! 🙌 We're really glad to hear you've had a great experience—that's exactly what we aim for. And it's always awesome to know our team is hitting the mark too.

All the best,
Mikel – Your Theme Canal Support Sidekick

Theme Canal からの回答

2025年3月26日

Wow, this absolutely made my day! 😊 Thank you so much for sharing your experience. It’s awesome to hear that we have been a helpful part of your journey as you dive into WordPress and WooCommerce. We know how overwhelming it can be at first, so I’m really glad we’ve been able to make things a little easier for you.

And hey, no matter how much is on my plate, I’ll always do my best to help when I can! It’s customers like you that make it all worth it. If you ever need anything, you know where to find us. Wishing you tons of success with your publishing journey.

Cheers,
Mikel – Your Theme Canal Support Sidekick

Theme Canal からの回答

2025年3月25日

Thank you so much for this fantastic review! 🌟 We're absolutely thrilled to hear that Theme Canal has been such an essential part of your business growth since 2014. Your kind words about our support team mean the world to us. We're always happy to go above and beyond to help you succeed, and it's incredibly rewarding to know we've made a positive impact on your journey.

We're also excited that our custom plugin requests have been helpful to your business—it's what drives us to continue improving and adding new features! Your trust and confidence in our platform mean everything to us, and we’re honored to be your go-to resource.

Thank you once again for your ongoing support and for recommending us so highly. We look forward to many more years of working together!

Warm regards,
Mikel – Your Support Sidekick