The Motor Ombudsman レビュー 3,472

Was really helpful with the information they gave about the garage I’m having issues with. Also got sent an email that the person I spoke to said it would help if I took it to a small claims court. Unfortunately I still do know if I will go that far yet as there has been a review about them when they were at a different location under a different name that they don’t turn up and that customer was left with all the court costs as the changed name and location. The motor ombudsman was very helpful as was citizens advice giving me all the information about the consumer rights act 2015. Also the website (business companion. Info then go to the section selling and supplying goods.

Very professional helpful and knowledgable.

Just being listened to instead of being dismissed by the garage as an old dtupid woman!!

The process took close to 2 years despite me chasing constantly and getting no response, the final outcome was heavily biased to the motor industry with the evidence submitted not even being considered

Showed no indication that they’d read any evidence submitted. Didn’t communicate at all and took ages. Felt biased towards the garage. Waste of time.

Although the man I spoke to was in this instance umable to go no further with our issue, he was able to offer advice on who we could speak to, so greatly appreciated.

Helpful staff that gave clear instruction of how to submit a complaint

I contacted The Motor Ombudsman following an issue with our car servicing dealership. Although it took a long time after our initial online submission for the Ombudsman to take up our case (they must receive thousands of submissions a month), once we were assigned a Case Administrator our issue was dealt with quickly and resolved fairly. Supply them with as much info as you can - pictures, invoices, emails and any other information you think might be of use.

I was having trouble understanding the online registration process, partly due to some shortcomings in the system.
I phoned and spoke to Philip who talked me through the process and emailed a link for me to use. He is an excellent listener, and performed the registration process on the phone.

My experience with The Motor Ombudsman has been appalling and has wasted nearly two years of my life with no meaningful resolution.

From the start, I gave them clear evidence and pointed them to the relevant consumer law in plain English. Instead of properly dealing with that, the adjudicator, Nick Steele, repeatedly got the law wrong, ignored key points I raised, and kept repeating the same incorrect position even after I sent legal references and supporting documents showing why it was wrong.

When I challenged the decision and made a formal complaint, the response was shallow and failed to deal with the actual issues I had raised. At one point, I was even sent an email that had clearly been copied and pasted from someone else’s case (talk about GDPR breach), which completely destroyed any confidence I had in the process.

The whole thing felt like a box-ticking exercise rather than an independent or competent dispute resolution service. Instead of helping resolve the dispute, The Motor Ombudsman dragged it out and forced me to take other action.

Based on my experience, I would not trust The Motor Ombudsman to properly understand or apply consumer law, or to deal with evidence and complaints in a careful or professional way.

I am now in the middle of court proceedings anyway because of how badly this was handled.

P.S. - Everything set out above is truthful, fully documented, and supported by evidence.

Useless.

An useless organisation that shouldn't exsit.

Really poor service.

absolute waste of time

The Motor Ombudsman was very help full in providing the guidance information to help me resolve my complaint.

It was helpfull but unfortunately unable to help with our situation.

Very helpful and professional advisor guided me very nicely with my problems

Side with the warranty company, waste of time

The young man was helpful and supportive regarding my situation.
However I was disappointed as my question was not fully answered as to where was my letter written in January 2026 and I had not received any acknowledgement of my letter. He could not answer this.
Also, why provide an address when no one mans the office? What do you do when some people do not have access to IT and/or computers? They write and no one bothers to write back? Is that really a good service