Thepissedoffbarber レビュー 

Been charged 7 quid for next day delivery and received the item over 6 days after

Update : received the good, which was faulty and loud and asked the customer service for a return label, 4 times emailed them and they emailed me with requests like send a photo of item and what's your order number over and over at the end they say we give you %30 discount of your next purchase? Under UK consumer law, Section 9 of the Consumer Rights Act 2015 they must accept your return within 14days of the purchase but... Like I never seen a company like them stay away if you don't want headache,

I’ve been barbering now for over 40 years. I can say hands down that the TPOB PLAY clippers are the best ones I have ever used. Absolutely outstanding. If you haven’t already… get some. So quiet, efficient and very very reliable.

I just bought the Arkiteck blades for my Play clippers. It was advertised that those blades would fit on any of his clippers. When I receive them I took them out of the package tried to put them on my clippers. The screws were too big. I put the screws from the play on them every time they turned on they’d misalign. I put them back in the package. I reached out to customer service 15 messages back-and-forth in a period of one week. They told me first send a video I sent a video told them from message one that I wanted to return they kept on telling me send a video what’s wrong and all of those messages I asked for a return a return a return the final message was you opened the package? We will not be doing a return. I don’t understand. This is ridiculous for some company that is big. UPDATE
Edited Update: Someone else reached out to me in customer service. They said for a one time they will issue the return. Thank you for making this right I totally appreciate this.

ORDER US35821

Ordered 2 scissors from their USA store, thinning and cutting scissors ($40 shipping fee to the UK). The cutting scissors were fine, not the greatest quality for the price but were fine. However the thinning scissors were faulty, they kept pulling hair. Contacted customer support to send them back, however they refused to accept them back initially. After going back and forward for a few days, they only agreed to give me store credits rather than a discount. I have since opened a charge back request, as I know my rights and used to be customer support myself.
It’s a shame really, I really like the brand and their products. Spent a lot of money with them. Wasn’t expecting this from their customer support. Will look elsewhere from now on for my equipment after this experience.
And I will now send back both scissors rather than just the faulty one after what they tried to do.

*Edit. Quick note to respond to Tpob response. Have have reached out to customer service and they're offering me a store credit of £30...i spent £90 6 weeks ago. Absolute joke.
Bought the Black Out Bundle Box.
First time I used I was very happy. Second time I used they started to pull hair and kept cutting out. Third time I've used them and they've packed up altogether. I spent £90 on tpob clippers because I believed the hype. Unfortunately that's all there is, hype. They're cheap, poorly made and definitely not built to last. I am not chasing for a full refund but looking at the other reviews it seems unlikely. Wish I'd checked her first.
Avoid.

Bought the Candy edition clippers August last year. I recently broke my blade by accident and seemingly can't get a new one as out of stock in the country. This does not give me faith to buy from them again as I now have a pair of clippers I can't use. I have contacted and was told to use American website which will take weeks to come, if I can even get a blade.

Terrible customer service if you want to return something

I ordered a razor last week which I received. I took the shrink wrap off and decided I wanted a different set so ordered another from their company.
The original was unused and had the sticker still on so could see it hadn’t been used and requested a refund.
The refund has been refused because I took the plastic shrink wrap off the box even thought it’s totally unused.
All they keep advising is company policy! I see it as greedy and a robbing company who are only after your money!
They have offered me store credit but how many razors can I use at once really?!
Utterly ridiculous!
Avoid this company at all costs, take your business somewhere else who actually appreciates their customer

Overall good clipper bit of a joke when the screw comes too tighten you round it off trying to get it off and now you have to buy a £40 replacement blade bit of a rip off for your money I think

Update: after speaking to customer service I'm even less impressed. I sent the videos of the tools in action as requested and they had the audacity to write an email back stating that their tools are in fact working properly and I need to take the hair shorter for the shaver to work....since when do you need to take the hair shorter than a zero guard for a box shaver to work properly? Since never that's when. Worst tools I've ever spent money on. I'd have been better off with a walmart shaver! 💯💯💯 thier customer service department is complete crap. They clearly do not care about the PROFESSIONAL BARBER COMMUNITY! SPEND YOUR HARD EARNED MONEY ON TRUSTED AND QUALITY TOOLS. LESSON LEARNED.

I ordered the 3 piece set of clippers, trimmers, and foil shaver. In my honest opinion these tools are not worth the money. Pros- they are lightweight and quiet.
Cons- they do not cut cleanly, I find myself going over the same section 2-3 times. The trimmers are complete garbage...they do not provide a clean edge at all. And the foil shaver is completely useless. Literally having to go over the same one inch area of the scalp for several passes before it will get smooth. I've been a barber for over 25 years. I'm used to using babyliss and whal tools. These are sub-par at best. I guess I'll just stick to my current tools. After contacting customer service, I got a response asking for a video of what I was talking about... a video will not help to explain these tools are basically useless. They are not professional quality. As if a video of having to do the same spot over and over is going to help. Everything is aligned properly and I know how to use my tools. These are just not up to par when it comes to PROFESSIONAL BARBERING! Save your money and buy professional tools.

I ordered tpob troll from them uk shop
I ony start use 2 months ago when i try to do 0,5 is pulling customers hair and hurt them I contacted customer service they asked me to provide short videos which i already did and at the end of email they recommended to order new clipper blade rabbish customer service very poor i don’t recommend buying clipper from them i have few shops i already ordered 5 clipper from them not last long

Do not shop here. Items are poor quality and the service is appalling. I have not used the items, nor have I unboxed or removed any hygiene seals for the magnets, clipper and trimmer yet TPOB refuse to honour a return and full refund. I have had to buy elsewhere because the clippers are made with very low quality and the price I paid for it is abysmal. They just don't want to initiate a return and want you to be forced into keeping their low quality items.

Received the 'Candy Pack' of three trimmers. I opened the foil shaver first and it didn't cut a single hair, flimsy cheap rubbish. I didn't even bother opening the other two items. I have since complained and requested an a refund. I have sent a further 5 emails almost a week later now and I am still no further forward. Terrible product and customer service.

My play clippers were flashing red upon charging customer service has now sorted the issue thanks.

Bought a charging case cause I lost my cable, the (charging) case didn’t come with a cable just a flimsy useless bit of plastic for £15 then I got another charging cable for my clipper from them that also doesn’t fit at all. It would help if the said what charger fits what clipper. Useless company.

Worst company out there, I ordered over 2 months ago and have still not received, customer service is tragically slow I have asked for a refund and knowing is getting back to me, it’s not my fault their courier is slack, I am out of pocket £50 plus and not received a thing or a refund, disgusting behaviour, people be warned this company is all about marketing but their actual setup is a joke.

Ich habe die Bestellung im UK Shop gemacht um es nach Deutschland zu bestellen, jedoch habe ich zeitnah gemerkt, dass es schwer ist Ersatzteile zu bekommen und das es doch besser wäre den JRL Onyx zu kaufen.

Ich wollte die Bestellung schnell canceln, jedoch ist das Unternehmen leider zu unfähig ein ordentliches system aufzubauen (angeblich) und die Return Policy ist auch extrem Benutzer unfreundlich...Mal schauen ob da noch Zollgebühren auf mich zu kommen und was es für weitere Probleme geben wird.

Kann die Firma überhaupt nicht empfehlen, also besser meiden...

Got a clipper in error, did not use at all and couldn't return it as the film on the outside was removed. You expect some understanding when buying online

Poor customer service. Placed an order in error immediately contacted them to cancel it. They have refused to cancel the order. Telling me they are msiling it out. Now I'll have to go through a whole process to get the item returned and wait to get my money back. I was planning on getting something different as that was I was trying to do originally. However after the way it was handled by the company. I no longer want any items or anything to do with this company. They could have simply canceled the order, kept a customer, had more sales and a good review. Now they will get a honest negative review, no customer and less sales. The name should be changed to Thepi**edoffcustomer instead.

Extremely Disappointed – Poor Quality & Even Worse Customer Service

As a professional hairdresser with over 20 years of experience, I’m very careful with my tools. I purchased a clipper bundle directly from the TPOB website on 2nd February 2024, expecting quality and reliability. Unfortunately, I got neither.

After just over a year of careful, protected use, the clipper stopped working out of nowhere. No drops, no misuse — it simply died. To make matters worse, parts of the trimmer also came off — again, without any external damage. This is clearly a quality issue, not wear and tear. Yet, instead of standing by their product, TPOB is asking for £40 to repair it. That’s unacceptable, especially for something that was clearly faulty from the start.

A professional brand should take accountability, especially when tools are a hairdresser’s livelihood. Sadly, TPOB seems more interested in squeezing money from loyal customers than ensuring their products meet professional standards.

I regret spending my money with this brand. If you’re a working stylist looking for durability and good service — look elsewhere. When something goes wrong (and it will), you’ll be on your own. And if they reply here to "explain" themselves, watch how they avoid taking real responsibility — just like they did with me.