Quick Flick レビュー 

Quick Flick からの回答

2025年7月1日

Hi Yuliya

Thank you so much for your amazing review; we’re so happy to hear you’re loving your Quick Flicks!

Creating multi-use beauty must-haves that actually solve real everyday problems is what we’re all about, so it means the world to know they’ve become part of your routine.

Can’t wait to spoil you with even more goodies soon

Best regards,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年7月1日

Hi Maggie,

Thank you so much for your kind review

We poured so much love into creating these products, so it honestly means the world to hear you’re loving them too. We’re so happy they’ve become part of your routine, and we can’t wait to have you back for your next glow-up

Best regards,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年7月1日

Hi Kameron,

Thanks so much for your feedback, and we're truly sorry for the delay and any frustration caused.

Your order was placed as a pre-order, which was noted at the time of purchase for dispatch in late June and we understand how waiting can be disappointing. We've since flagged your order with our team as a priority so we can get it out to you as soon as possible.

Regarding your emails, we apologise sincerely as they may have been pulled down in our queue due to multiple messages; our customer care team aims to respond within 1-2 business days and have picked up your concern.

We really appreciate your patience and we're sure you'll love your products once they arrive. If you need further assistance, feel free to reach out to us.

Warm regards,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年6月26日

Hello

Thank you for your feedback. We’re sorry to hear about your experience and would like to provide some clarity.

Both of your orders were flagged for potential fraud, which is something we take very seriously to protect both our customers and our business. We reached out multiple times to verify the transactions but unfortunately didn’t receive a response, so the orders were cancelled in line with our policy.

We understand how frustrating this must have been and are more than happy to assist if you’d like to place a new order with verified payment details. Please feel free to email us at hello@thequickflick.com.au so we can help resolve this for you directly.

Best regards,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年6月25日

Hi Lisa,

Thank you so much for your wonderful feedback!

We’re excited to hear that you’re loving the Quick Glow Gradual Tan Mousse.

We truly appreciate your support and are so glad it’s working well for you. If you have any other questions or need more recommendations, feel free to reach out, we’re here to help!

Best regards,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年6月24日 に公開

Hi Christina,

Thanks for your review, This is everything we hope to hear!

We’re so glad to know our products are living up to expectation and have earned a forever spot in your routine; it means the world.

Thank you for sharing your experience.

Cheers,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年6月24日 に公開

Hi Mikayla, this made our day!

We’re so glad you’ve found your go-to with our tanning mousse especially as a sensitive skin girly! Knowing it’s not triggering your eczema or breakouts and still giving you that golden glow (without the dreaded sheet stains) is exactly why we created it.

Thank you so much for sharing your experience, it honestly means the world

Cheers!
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年6月23日 に更新

Hi Chizoba,

Thank you so much for your patience during the pre-order of our tanning mousse, we're thrilled to hear it was worth the wait! For future orders, when we're not in pre-order mode, you can expect your delivery to arrive much quicker.

Warmly,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年6月23日

Hi Mira,

We’re really sorry to hear about your experience, that’s definitely not the impression we want to leave.

Many of our April orders were placed on pre-order with the estimated dispatch date provided pre purchase and we apologize for any delays or confusion. Our customer care team is highly responsive in keeping customers informed and so it's possible our response may have landed in spam or not reached us at all.

Please reach out so via email hello@thequickflick.com.au so we can make this right. We appreciate your patience and look forward to resolving this for you.

Cheers,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年6月23日

Hi Corinne,

Thank you so much for your patience, and we're truly sorry for the. delays you've experienced

Your order was part of our April pre-order and we're working hard behind the scenes to get everything moving, we're continuously improving our communication and systems and we apologize for any inconvenience this has caused.

Our customer care team will reach out to you directly and we’ll make it right for you. Thanks again for your understanding, and we're here to help however I can.

Cheers,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年6月23日 に更新

Hi Simonida,

Thanks so much for your feedback and we're genuinely sorry to hear about your experience.

We completely understand how frustrating delays can be, especially when you’ve been excited to try something new for an upcoming trip. While we’ve done our best to keep customers informed through order confirmations, product pages, and email replies, we acknowledge that communication could’ve been clearer in this case.

We encourage you to reach out directly to our team at hello@thequickflick.com.au for any order updates as we’re always responsive and happy to help resolve things quickly.

We’ve taken your feedback seriously and are already working on ways to improve our updates during preorder periods. We truly hope you get a chance to enjoy the tan soon as it really is worth the wait.

Thank you again.

Cheers,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年6月13日

Hi Sherri,

Thank you for your feedback, and we sincerely apologize for the delay you’ve experienced. We understand your frustration and are committed to making this right.

We did inform you that all preorder items will be shipped alongside the mid-May items, which we’re currently processing. We understand how disappointing it is to be waiting, and we're truly sorry for the extended timeline.

Please know that we’ve already reached out to you directly with more details about the status of your order and the steps we’re taking to get it to you as soon as possible. We're also working to improve our communication processes to avoid situations like this in the future.

We genuinely appreciate your patience and understanding, and if there’s anything else we can do to resolve this, we’re here to assist.

Best regards,
The Quick Flick Customer Care Team

Quick Flick からの回答

2025年9月1日

Hi Jordan,

Thanks so much for your feedback. We appreciate you taking the time to leave a review.

Cheers,
Quick Flick Customer Care Team

Quick Flick からの回答

2025年5月16日 に公開

Hi Natalie,

Thanks for your review, I'm sorry to hear this has been your experience.

To clarify, your order was returned as a change-of-mind, which falls under our standard return policy where customers cover return shipping unless the product is faulty or incorrect. Once you let us know you were sending it back, we followed up with our warehouse to confirm receipt. At that time, we hadn’t received a tracking number from you, which made it difficult to locate the parcel. As soon as you provided it, we were able to identify the return.

However, we found that one of the items from your original order was missing from the return. We reached out for clarification and, while we haven’t received a response yet, we’ve already processed a refund for the product that was successfully returned.

We always aim to respond to all emails within 24 hours, and we do our best to follow up promptly at every step. Please feel free to reply to our latest email or contact us directly at hello@thequickflick.com.au, —we’re more than happy to help.

Kind regards,
The Quick Flick Customer Care Team

Quick Flick からの回答

2024年11月5日 に更新

Hi Mariia, thank you for your feedback, and we’re genuinely sorry to hear about your experience.
We understand how frustrating issues like these can be, especially when they’re beyond your control.

To ensure our customers receive their orders quickly, our shipping system begins processing immediately upon confirmation, which unfortunately prevents address changes once the order is in motion. This policy is outlined in our FAQ to provide full transparency. Also, bear in mind that as the receiver, you have the options to request a redirect or a pickup directly through the carrier once your order is dispatched.

Our customer service team works diligently to respond within our standard 24–48-hour window, as stated in our auto-response message. We always strive to improve our service and are grateful for feedback like yours.

Please don’t hesitate to reach out if there’s anything more, we can help with. Thank you again for sharing your experience and helping us grow.

Kind Regards,
The Quick Flick Customer Care Team