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Threadless からの回答

2024年10月4日

Hey Evelien,

We're so happy to hear that our quick response and easy exchange process made your day! We're thrilled we could make things hassle-free for you and hope the new size fits perfectly.

Thanks for sharing your experience and giving that extra shirt a good home!

Threadless からの回答

2024年10月3日

Hi Dave,

Thank you so much for sharing your experience! We're thrilled to hear that our team was able to assist you with the exchange and that you appreciated the solution. We always aim to make things right for our customers, and we're glad it worked out for you. Hope the new shirt is a perfect fit!

Thanks again for your kind words and support!

Threadless からの回答

2024年9月27日

Thank you so much for your thoughtful review and feedback! We're glad to hear the replacement process was helpful and that we could make things a little easier for you. Your support means a lot to us, and we truly appreciate your kind words! Don't hesitate to let us know if you need anything else.

Threadless からの回答

2024年9月19日

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our company, team, and products. It means the world to us that we could help you out, and we truly appreciate your support!

Threadless からの回答

2024年9月18日

We’re genuinely sorry for the issues you’ve experienced with your order. It’s frustrating to have your order missed and then reprocessed with an added charge, and we apologize for that mistake. We’ve also noted the delay in shipping, which has caused even more inconvenience.

To help, we’ve upgraded the shipping method for your new order to Next Day at no cost and asked our printing partners to expedite it so it can reach you by this weekend.

In the future, please don’t hesitate to let us know if you have specific deadlines. We’ll do our best to ensure your order arrives on time.

Threadless からの回答

2024年9月12日

Hello Anna,

Thank you so much for sharing your feedback. We’re truly sorry for the frustration you experienced with your recent order and the delay in communication—it’s clear we didn’t meet your expectations. We can understand how upsetting that must have been, especially when you reached out immediately after placing the order.

We want to make this right for you. Even though the original order has already shipped, we’d be more than happy to send out a replacement completely free of charge, with any changes you’d like to make. Alternatively, if you’d prefer, we can issue a full refund for the order.

Please let our customer service team know your preference on the ticket that’s already open, and we’ll resolve this as quickly as possible. Again, we sincerely apologize for the inconvenience and appreciate your patience.

Threadless からの回答

2024年9月12日

Hey Kevin,

Thank you so much for your kind words! We’re thrilled you had a positive experience with our customer service team. It’s always our goal to resolve any issues as quickly and smoothly as possible. If you ever need anything else, don’t hesitate to reach out. Thanks again!

Threadless からの回答

2024年9月12日

Hello Christoph,

Thank you for sharing your experience! We’re so glad we could help resolve the issue with your lost shipment and get your items replaced quickly. It’s lovely to hear that you’re happy with our service, and we genuinely appreciate your kind words.
We look forward to your next order with us!

Threadless からの回答

2024年7月16日

Thanks so much for sharing your experience, Sara! We are thrilled you've been happy with your purchases and our service. Don't hesitate to let us know if we can do anything to make it even better!

Threadless からの回答

2024年7月1日

We're sorry you're not completely satisfied with your tees. We want you to know that we print our tees using digital technology, which allows us to print your unique design directly onto your garment using inkjet technology. It's like a large inkjet printer, but we print on blank garments instead of paper. However, since each tee is printed in a separate run, there may be slight inconsistencies with pretreatment application, print placement, and outcomes.

We understand that you expect the best from us, so if you have any issues with your order, please don't hesitate to let us know. We would appreciate any details or pictures you could provide to illustrate any print issues you may have encountered. Our product team reviews and records each complaint, keeping track of error rates and other issues. This helps us ensure the quality of prints and designs and improve our process for future orders.

We have quality control checks, but things can sometimes go wrong. That’s why we’re here to help in any way we can. Please don't hesitate to contact us if you need any assistance at Help@Threadless.com

Threadless からの回答

2024年7月16日

Merci pour votre aimable critique! Veuillez nous informer si des problèmes surviennent :)

Threadless からの回答

2024年6月10日

Thanks for your feedback!

We want you to love your purchase, so as mentioned, we're happy to send you a different style or size or issue you a credit for a future order at no cost to you. Since our items are printed on-demand just for you, we no longer accept physical returns unless the items are damaged or defective.

From the photo you sent, we confirmed that the design was printed as expected and the shirts were not defective. Items are only refundable if they are damaged or defective.

Regardless, we've refunded you for the cost of the items plus any sales tax. Additionally, as a one-time convenience, we refunded your shipping costs.

If you need anything else, reply to your support ticket, and we'll be happy to help!

Threadless からの回答

2024年5月15日

Thank you for sharing your experience with us. We truly value your feedback and want to address your concerns.

Firstly, regarding the pricing of your products, it's important to note that sellers on our platform have the autonomy to set their own pricing. When a product is set at the base price, there are zero artist earnings, as outlined in our documentation. However, if you opt into managed pricing instead of setting your own, you will receive earnings on every sale, regardless of the price.

We're truly sorry to hear about the quality issues you and your friends have encountered with recent purchases. We take quality control very seriously, and each complaint is thoroughly investigated and recorded. We continuously monitor error rates and other issues to ensure the quality of prints and designs. If something doesn't meet expectations, we're here to help. We offer free replacements and exchanges to ensure satisfaction.

We understand your frustration, and we'd like the opportunity to make things right. If you have any further concerns or would like assistance with your account, please don't hesitate to reach out to us directly at Artist.help@Threadless.com

Threadless からの回答

2024年4月10日

Thanks for taking the time to share your feedback. Unfortunately, due to the one-off nature of DTG printing, there can be some inconsistencies with pretreatment application, placement, and print outcomes because each tee is printed in a separate run. We look into and record each complaint and keep track of error rates and other issues to ensure the quality of prints and designs. We have quality control checks in place, so seeing when and where it fails allows us to improve and make the next print even better, but we are always happy to help if something doesn't live up to expectations. All of our tees are Digitally printed the same way, some prints just hold up better than others.


We would be happy to issue you replacements or refund you. Please feel free to contact us any time at Help@Threadless.com

Threadless からの回答

2024年7月16日

Thanks for your kind review and feedback!

Although each Artist Shop operates independently from the Threadless catalog, your Artist Shop designs might be chosen to be featured in the Threadless.com marketplace and search.

By opting into the Marketplace, you open the door to exciting opportunities. If any of your designs are selected, we may include your shop's products in the Threadless catalog, making them discoverable in search and potentially increasing your visibility and sales.

Remember, choosing to be part of the Marketplace does not guarantee that your designs will be included in the Threadless catalog. Inclusion in the Threadless marketplace and search depends on various factors such as design quality, commercial viability for the Threadless market, sales and activity in the Marketplace and Artist Shop, product tagging, and search relevancy. We strongly support human-made artwork, and licensed IPs or AI images may affect marketplace availability as AI images will not be curated in our Marketplace.

We highly encourage your participation in the Threadless Design challenges. It's a fantastic way to share and showcase your designs and have them considered for the Marketplace. For more information and to submit your pieces for the ongoing Design Challenge and theme challenges, please visit our Design Challenge page!

Threadless からの回答

2024年3月6日

Thank you for taking the time to share your thoughts and concerns. We appreciate your feedback, and we want to provide clarity on some aspects of the Threadless platform that you've mentioned.

Marketplace Inclusion and Search Placement:
Inclusion and search placement on Threadless depend on various factors, including design quality, commercial viability, and engagement with the Artist Shop. The more your shop gets crawled, indexed, and gains visitors, the higher the likelihood of appearing in search results. If your shop is new or doesn’t have much activity, your designs may not show up immediately.
It's essential to note that regardless of search results within the marketplace, your Artist Shop designs can always be found via your unique Artist Shop URL.

We aim to balance showcasing popular designs while providing a platform for emerging artists. This way, we cater to various tastes within our vibrant community.

Contest Voting System:
We appreciate your participation in our contests. While the voting system does play a part, winning designs are selected based on various factors, including score, creativity, originality, and design concept. No specific vote count is required, but higher scores indicate better placement.

Regarding concerns about AI usage, we take such claims seriously and continuously work to refine our review processes to ensure fairness. Please refer to our policies' Respect Creativity & Intellectual Property section for more information on how we approach this: https://www.threadless.com/info/anti-hate. You may rework or resubmit your designs and share details for reconsideration and re-review if you so wish.

Your feedback is invaluable to us, and we're committed to creating a positive experience for all artists on Threadless. We know it can be hard when you don’t see the progress and recognition you want right away, but we encourage you to utilize the different Artist Resources available to help you persevere and grow on the platform. If you have specific concerns or need further assistance, please get in touch with us at artist.help@threadless.com. We're here to help and value your contribution to our creative community.

Threadless からの回答

2024年2月28日

We appreciate your feedback regarding our email communications. At Threadless, we utilize email for both marketing and community-related account notifications. Understanding that preferences can vary, we give users control over both settings. If you'd like to contact us at Help@Threadless.com we can ensure you are fully removed from both categories. We have conveyed your valuable feedback to our email team. We are actively exploring ways to enhance the process, making it smoother and clearer for our users in the future. Thank you for bringing this to our attention, and we're committed to continually improving your experience with us.

Threadless からの回答

2023年12月27日

Thank you for sharing your feedback! We are so glad to hear you are delighted.

Threadless からの回答

2023年12月8日

We're sorry to hear about the problematic tees!

Any issues with your orders, we’d love to hear about it- order details and any pictures you can send to help illustrate any print issues are super helpful for us and our Product Team.

We look into and record each complaint, keep track of error rates and other issues, to ensure the quality of prints and designs. We have quality control checks in place so seeing when and where it fails gives us the opportunity to improve and make the next print even better. If you run into any issues with an order, let us know! We are happy to help however we can :)

You can always reach us at Help@Threadless.com and expect a reply within 1-2 business days, although during the holiday season it might take a little bit longer.

Threadless からの回答

2023年12月7日

Thank you so much for the positive feedback! We are so happy to hear that you're enjoying the shirts :)