Tickets to Bangladesh レビュー 

Tickets to Bangladesh からの回答

2017年10月9日

Dear Mohammed,

Thank you for rating Tickets to Bangladesh as excellent on this occasion. I am delighted that you found our fares to be good value for money.

We look forward to being of service to you again soon.

Kind regards,

Nick Clout
Customer Services Manager

Tickets to Bangladesh からの回答

2017年10月9日

Dear D Meah,

I am sorry to hear that you missed your flight from Dhaka although I am pleased that the Tickets to Bangladesh team were able to assist in getting you on the next flight.

I do hope that you will get the chance to book with us again in the near future.

Kind regards,

Nick Clout
Customer Services Manager

Tickets to Bangladesh からの回答

2017年10月9日

Dear Shaiful,

Many thanks for taking the time to review the service from Tickets to Bangladesh, I am pleased to hear that you were happy with the service that you received and that you found the booking process straightforward. I am, however, sorry to hear that the service with Emirates was not so good on this occasion.

We look forward to being of service to you again very soon.

Kind regards,

Nick Clout
Customer Services Manager

Tickets to Bangladesh からの回答

2017年10月9日

Dear Shakawat,

Many thanks for your review and for rating Tickets to Bangladesh as five star on this occasion. I do hope that we can be of service to you again very soon.

Kind regards,

Nick Clout
Customer Services Manager

Tickets to Bangladesh からの回答

2017年9月27日

Dear Sorwar,

I am sorry that you feel that the after sales service was poor. Unfortunately you have not specified why this was. Could you perhaps provide some more information on this so that I can investigate and get back to you?

Having looked at your booking, I can see that there was a re-routing of your itinerary and naturally for any such situations we have to charge whatever the fee is according to the airline fare rules. Is this the cause of your complaint?

I look forward to hearing from you.

Kind regards,

Nick Clout
Customer Services Manager

Tickets to Bangladesh からの回答

2017年9月27日

Dear D H Chowdhury,

Many thanks for your review and for sharing your feedback with the Trustpilot community. I am of course very pleased to hear that you are happy with the service that we provide.

As far as prices are concerned, we are constantly checking our prices to try to ensure that we have the best offers around. We would always suggest that you give us a call if you can't find what you are looking for though - we will do our best to see what we can do.

Kind regards,

Nick Clout
Customer Services Manager

Tickets to Bangladesh からの回答

2017年9月27日

Dear Salim,

Further to my previous reply, I have been able to identify your booking and can see that you booked the wrong dates when you made the initial booking. You were then quoted for the date change as per the airline's fare rules and were unhappy with this.

Regrettably we have no choice but to go by the fare rules for the type of ticket purchased, otherwise we are liable to the airline to pay the difference. Obviously if we have made a mistake, we would pay this, however, in this instance the mistake was on the customer side.

Kind regards,

Nick Clout
Customer Services Manager


______________________________ FIRST REPLY BELOW _________________________________

Dear Salim,

I am sorry that you feel that our service is bad. Unfortunately you have not provided a reference number or any details about why you feel this is the case. Please could you let me know the details of what you feel went wrong and I will gladly look into this and get back to you.

I look forward to hearing from you.

Kind regards,

Nick Clout
Customer Services Manager

Tickets to Bangladesh からの回答

2017年9月27日

Dear Patrick,

Many thanks for sharing your feedback with us and congratulations on being our first reviewer! I am pleased to hear that Kabir is looking after you well.

I do hope that you will continue to book with Tickets to Bangladesh in future.

Kind regards,

Nick Clout
Customer Services Manager