Tiffany レビュー 309

Purchased a silver pendant necklace in December - had a disappointing store experience in Bond St - unprofessional and did not feel premium. I was hesitant about the quality of the necklace when buying which also did not feel premium (despite a relatively premium price of ~£500) but was assured by the brand name. I understand you're paying for a brand, but experience and quality should be a part of that, not just the colour of the cheap paper box it's packaged in. The necklace broke less than 3 months later. Apparently they only have a 30 day 'warranty' - that sounds like a legally required return policy to me. I brought into the store but was told I needed an appointment - again disappointing given I was there to complain. But sure, made an appointment - as expected, was told this must have been my fault as this never happens (personally I think a premium priced silver necklace should last more than 3 months). There is no signs of any stretch to the links (acknowledged by the sales assistant). They wanted £90 to fix it. I asked if this was a frequent issue - apparently not, and they never have any complaints. The other reviews here would suggest that is not true - maybe they should check online.

I bought a bracelet in June 2024. In February 2026 my bracelet fell off my wrist in to the sleeve of my sweater. I contacted customer service as it was bought online. I had to pay to return it. The after service is absolutely appalling, I called many times chasing up my bracelet repair. Eventually after several weeks and at a cost of £90 I received my bracelet back. A few weeks later and the same thing has happened again. To say I am disappointed is an understatement. These pieces apparently have a lifetime guarantee, are suitable for daily wear. They are clearly not as described, under the sake of goods acts not fit for purpose.

Tiffany store at Selfridges is the most unprofessional and rude staff and manager of store would not let me sit to view product which I wanted to buy beside I had walking stick. I had to go to Cartier and buy there

recently purchased a bracelet from Tiffany's and had such a wonderful experience. We were looked after by Daanya, who was absolutely fantastic from start to finish.
She was warm, welcoming, and incredibly attentive, making the whole experience feel really special. We were offered lovely coffee and delicious chocolates after browsing, which was such a thoughtful touch. Nothing felt rushed, and Daanya's knowledge and genuine kindness made choosing the bracelet even more enjoyable.
Truly outstanding customer service - thank you for making it such a memorable visit.
We'll definitely be back!

We recently visited the Tiffany & Co. store at Westfield Shepherd’s Bush to view engagement rings and left feeling extremely disappointed.

We were shown a very limited selection of engagement rings (including only a few styles such as the Tiffany Setting) and were not guided through the differences between them. Rather than being supported in understanding cut, carat weight, and design variations, we were expected to already know exactly what we were looking for — which was precisely why we visited the store in the first place: to receive expert guidance on such an important purchase.

The salesperson appeared reluctant to allow us to handle or closely inspect the rings. We felt uncomfortable asking to view pieces in more detail, which is not how a customer should feel when considering a significant and emotional purchase. The overall atmosphere felt guarded and subtly judgmental.

We were also told we would receive details of the ring we expressed interest in later that day. We heard nothing for four days, and then unexpectedly received an appointment notification for the following day — an appointment that had only been discussed in principle and never formally agreed.

Overall, the experience did not meet expectations in terms of service, communication, or customer care.

I have purchased a number of items over the recent years and each purchase I made I was told that I can return any of the items for free of charge cleaning. I attended today to have three items cleaned and was told that there is now a £25 charge for cleaning. No notice of this change in policy and the items after cleaning don’t look much different to before cleaning. Very disappointed Tiffany each purchase made previously has been a memorable experience this time has honestly left a sour taste in my mouth. I suggest when introducing such policies you do send out a communication advising if these policies not when a customer attends the store that they are advised of this.

Terrible. For such a high end company their customer service is some of the worst I’ve ever experienced.

They can’t even be bothered to even hire staff who can spell and complete a grammatically correct sentence. Not to mention how rude they can be. Sorry do you not want my money?

Honestly thought this brand was better than this definitely my first and last time ever buying or recommending this brand.

Really unsure how you have such a name for yourself. Your website also states several pieces of jewellery are in stock, allows you to add to basket then when finalising check out says you cannot as item not in stock. Very bizarre.

So yes overall, would strongly recommend you to spend your money elsewhere. Would give 0 out of 5 if possible.

I brought my bracelet for a repair at 25 Old Bond Street London branch just before Christmas and, at the collection, have been given another silver one which wasn’t mine. Bracelet and weigh were completely different.
Mine was purchased in 2017 and also the manager, Vivianne Heath, confirmed that the “Return to Tiffany heart bracelet “ has a new lighter version compared to the old one.
They are in the process to check the cameras but have the feeling that I won’t see my bracelet anymore.
It has gone missing now and they are trying to convincing me my old version is the new cheap version. Which it not.
I am very upset, I don’t want any refund but my bracelet back.
I am going to put a solicitor to sort it out.
Be careful people, this is not a luxury brand, Tiffany is pure rubbish that offers an horrible service.

I would give 0 stars if possible. I bought a pair of pearl stud earrings and, on the second time of wearing them, the pearl stud detached from the stem.
Tiffany & Co. have said I have to send the earrings back, at my cost, for them to assess whether this is due to poor craftsmanship or wear and tear before providing 'options'.
I have seen other negative reviews where people have then faced paying an inspection fee and the choice of either a return of the faulty product (no doubt again at the owner's cost), or paying Tiffany to repair the defective item.
Terrible aftercare from a 'premium brand' selling 'quality' products. I am never going to buy anything from them again.

Bought a bracelet from them, after 10 wears it just broke apart in the middle of a restaurant, i had to collect all the beads on the floor. The links just randomly broke. I am very gentle with it so it wasn't because I caught it on anything. Tiffany's have said they will charge me to have it fixed.

I was also gifted tiffany earrings, the stem broke off one of the earrings and had to be fixed. In addition to this, the earrings have tarnished badly from not being worn regularly.

Tiffany's are not high quality, their products are poor quality and a waste of money. Don't waste your time with them.

Left my watch for repair several weeks ago and cant get through at all. Completely awful. They have had it for almost two months. No one answers the phone, you can't leave a message and it's as if the company has gone bust.

What a dismal organisation.

Broken clasp has been fixed 3 times
My bracelet has a diamond and did have my initials engraved.
All they’ve done is polish the bracelet and do a repair that so far has not lasted 3 weeks
That’s 3 times

I contacted the team as unfortunately when looking on the website they couldn’t deliver to where I live (an island in the UK) I dealt with Rubina who couldn’t have been more helpful, Rubina let me know how I could place an order and within 24 hours my order was processed and shipped. Rubina went above and beyond to help me ensuring I had exactly what I needed, so pleasant to deal with, a real credit to the company.

I emailed to explain that I had received a bracelet as a present and it arrive broken. I tried to have this sent back to Tiffany and co but they wanted a £10 charge to send it as I can’t get to one of their London stores. They then also wanted a consultation fee and a repair charge of £70 which I wouldn’t be reimbursed for eventhough the item arrived broken. I emailed a thread of about 7 emails to and from them. I was struck with horrendously rude and confusing emails from the team that weren’t helpful at all. They also wanted a £10 delivery fee on top. I am appalled by the lack of care that I received. I have now gone to an independent jewelers who have fixed it for £15 and within a week. I will never be buying from Tiffany and Co again. Their customer service is shocking and confusing. I expected so much more from a company that are highly expensive and pride themselves on quality. DO NOT BUY FROM HERE.

Controversial but I had a very good experience of Tiffany.co.uk. I wanted an item that was out of stock so listed to be notified when it was back, I had a call in a couple of days to say that they had one in their Paris store and would ship it over to me if I wanted? It wasn't next day delivery but as it had been out of stock that didn't bother me, however I still had it in around 3 to 4 days. I was mighty impressed at Tiffany taking the time to source it and call me, I still had free delivery too...they went way and above what I would have expected from anyone, I was very pleased to receive my little blue box all the way from Paris, where ironically I had been only a few weeks before.

For a 'premium' brand the quality and customer service is a disgrace.
Purchased a bracelet for my mam's 60th birthday in their new York store when visiting there at Christmas time (I am from UK). Before gifting it to her I had taken it out of the Tiffany pouch to re-inspect it and I was shocked to discover it had tarnished. It had not been worn, it hadn't even been gifted yet. The silver had started to turn a rose gold colour.
I contacted Tiffany for help, expecting a quick and helpful service to repair the bracelet and even offer a goodwill gesture.
How wrong I was.
My email was ignored and I had to chase it up. When I got a reply it was a generic response explaining how wear can do this...they hadn't even bothered to read that it had never been worn. I rang customer service and was told that the tarnishing was due to it being stored in my Tiffany pouch! I then explored the Tiffany website which heavily recommends to keep silver jewellery in the Tiffany pouch. I then sent screenshots of their own website information to them, to be ignored again. Once I chased my email up a further time I was told I could pay for a repair...
After speaking to a kind lady on the phone, the best I could manage out of this company was a free repair, where I still had to cover the coats of postage to and from the company as they could not possibly provide me with a free label or compensate my postage.
I am now at a standstill as I cannot possibly trust posting the bracelet to them. I have read many horror stories about them loosing jewellery like this and after the shocking service and lack of help I received, I can fully believe the bad reviews.
This is a multi million pound company who can't even be bothered to provide free postage when their loyal customers complain due to lack of quality.
Even providing me with a new bracelet would have been a tiny drop in the ocean to this global brand.
I own multiple pieces of Tiffany jewellery and feel completely disregarded by them as a customer.
PLEASE DONT BOTHER

We were greeted by Tom at the Birmingham branch in Selfridges. He was wonderful, very welcoming and knowledgeable. He offered us a drink of which we accepted the champagne 🍾🥂 as it was our 3rd Wedding Anniversary.
I knew which bracelet I wanted, he collected it, put it on my wrist, it was beautiful and sold in seconds. He wrapped it with expertise.
My hubby and I had beautiful photos taken by the Tiffany sign, by Tom. This was a gift off my hubby.
The whole experience was beautiful. Tom is a credit to your company. We truly recommend this shop ❤️

Do not pay good money for Tiffany Jewellery . Such poor quality. Paid thousands for a necklace with pendant everytime I wear it the pendant turns the other way. Tiffany’s happy to repair at a cost!! Cheap quality jewellery very poor aftercare.

Absolutely disgusting client service. I have been a loyal customer for many years, over 30 years, simply does not count for anything. I had a necklace with two hearts bought for me, just over a year old and the red enamel is coming off one of the hearts and they want £75.00 to repair it through no fault of my own. They can not even tell me why it has happened. It clearly is a fault, there is absolutely no way at all it could be damaged around my neck, at least I would like their explanation to that suggestion. I wrote to the CEO in the UK and America over 3 weeks ago and no reply, no acknowledgement.

I would never shop with them ever again and I suggest you think hard about your purchases and supposedly buying a premium brand, they simply do not care when something goes wrong.

My brand loyalty has been lost. I shall sell every piece I own. The worst thing about is that at the time of taking the necklace into their Birmingham UK store to discuss, my partner was dealing with it, I had to stand and wait for at least 15 minutes to be served at another counter, I wanted a couple of substantial pieces for my 50th birthday. Maybe because I was casually dressed? Why that should have any reflection on being served or not I am unsure about. I was shocked, so decided whilst we were visiting New York for my actual birthday we would try and make some purchases at 5th Avenue. However with such poor service and no acknowledgment whatsoever from either the UK or US CEO's to make right my whole experience I decided to think with my feet, I no longer have any trust this supposed premium brand in any form.

Very poor communication
Sent my bracelet for repair, eventually received an email to confirm repair complete, called to make the payment lady advised payment had gone through but her system was having problems and not updated but asked me to call the service centre to confirm delivery, I did this and they advised all good and they are organising the despatch - several weeks later still no bracelet returned. No communication so I called yet again now advised the payment didn’t go through. Please communicate correctly to your customers