Tilley Endurables レビュー 

Placed an order for one sweater on November 24th, it’s now December 17th item hasn’t shipped yet. Called several times no answer, sent emails no answer, social media advisor told me that my order would ship December 16th. Still no shipping confirmation. This company is a scam.

Placed an order Dec 2 and they have told me for over a week the order is being processed, but by end of week it will go out! Now it's 5 days later and I call and they said we are really busy....yeah back in July my order was fulfilled in 5 business days...something is up! They took the money but can't tell me when I will get the product. Just cancelled order and encourage everyone DO NOT order ....think they might be going out of business

This is the worst. You expect quality but end up being scammed. 1- They will process the order and take your money 2- You will not even get a confirmation order, but you will surely get tons of daily spam emails 3- If you write to the customer support, you will get a notice that someone will get back to you within 24-48hours, but after weeks, and many attempts, you will still get nothing. 4- You will wait forever on the line to understand why your order has not shipped within weeks although the items were available in stock and the only answer you will be able to get is that they have fulfillment issues, nothing related to the postal strike as they are with another carrier. 5- The items you have ordered several weeks ago are now on huge mega black friday sale, then pre boxing day sale and they will not even offer you a discount on your order placed way before all of these 6- You had ordered loved one gifts several weeks before Christmas and will most likely end up empty handed thanks to this scam...

Placed an order on Nov 30 (Christmas gifts) One reply (to 3 emails) stated they are very busy and will let me know when my order has been shipped. Then I received a "how would you rate your experience" email. To what? Used to be an excellent company. Right now I'm not even sure it's a real company......

I've owned a couple of Tilley T4MO1 hats. 1st was made in Canada and lasted 7 years. The 2nd was made in China and lasted 3 years. Both have the same major design defect: the fabric splits where the reinforced stitched band around the part touching your head meets the thinner single-layer fabric above it. While the 'fabric' may be UV tested, the claim that the hat is protective is misleading, as UV gets in via the Airflow section. Also, their 'lifetime guarantee' is worthless.

I ordered a Tilley hat for my husband for his birthday. I measured a hat that he usually wears,I was off by half an inch. I ordered the hat in August for his birthday in October. I emailed the company hoping I could exchange the hat for a smaller size. Their reply was that do not exchange after 30 days. I should have bought it from Amazon, as they don’t have the 30 day “no exchange policy “ I couldn’t figure out how to measure his head without him asking why!

The worst customer service experience in my life. For three months, I have been trying to get help with a shipping issue (their fault) that caused my order to get lost. They stopped responding to my email thread with them. They won't reply to new messages through their contact form or social media channels, and their phone number has been broken for months. They took my money and messed up the shipping and I have now wasted hours of my life trying to get my product. I'll have to give up and file a fraud complaint with my credit card company. DO NOT BUY from Tilley!

What a shame. A great company taken over by a dismally bad company. The products are poorer quality and the service is absolutely abyssal. They never answer their phone and suggest email which takes many days to get an answer. It took many weeks to get my guaranteed replacement including getting a first delivery of a hat with a crumpled crown that had to be replaced. One wonders how they stay in business but I guess they are sill living off the name o the original company

4/ now 6 weeks later ...still waiting for a hat.. canceled it as it just kept dragging on . There was 2 attempts to get it delivered to Basildon depot and now it's being returned . Got info from tracking.. still waiting for a refund or even acknowledgement of what's happening...
£90 pounds out of pocket at present and still waiting...

Do not purchase this from this company. Their warranty is a joke.” Insured against loss” and “ Guaranteed for life” are Total BS. I even have my receipt from 8 years ago and they wont even honor their own guarantee. Go elsewhere!!

Awful customer service and quality. Tilley say they are a premium brand but they really are tin pot.
T1 iconic bucket hat purchased 3 months ago. Bright green staining around eyelets on light natural fabric, when queried I was told to try toothpaste to clean and seal eyelets that have corroded due to sweat with nail varnish. How ridiculous. Not fit for purpose.

Terrible service from Tilley UK. On 2 successive orders they have only delivered part of the order both times and then 'cancelled' the rest of the order as they are 'out of stock', very poor communication too!

On every level the quality of service was shocking. Cancelling an order after finding that it would arrive long after my parents had departed on holiday was not an option ... apparently. Trying to get through to speak to a Tilley operator was an impossible farce as the line was'nt manned and there was no option to leave a message. Email replies were most unhelpful and never answered the question posed ... no evidence of human intervention ... bots? The hat, an ultralight t5 ... when it eventually arrived ... is a nasty cheap product that doesn't match up in any way to the original t5 lights my wife and I have. I wish I had checked Trustpilot beforehand ... the experiences documented by others mirror mine. Give Tilley UK a very wide berth!

I too wish I’d read the reviews before ordering. Placed an order three weeks ago now but still no hats. I think I will be cancelling the order and get them elsewhere. What a way to (not) run a business

Avoid - Guarantee Does Not Exist
I tried to claim under Tilley's "Lifetime Guarantee" that they use very prominently in their advertising.
Though the wear my hat was showing after several years was assessed to be covered by their "lifetime Guarantee " I was supposed to pay "handling fees" of in total $70 us,almost a new hat!!
I consider this "" Guarantee"as a fake!!. I will get myself a new hat but it is definitely not going to be a Tilly. My advise: avoid this company, get yourself a hat same quality for less money. They cheat!!

Placed an order, never recieved it. Contacted Tilley to be told to be patient. Was given a tracking nr saying a label had been created and a fornight later still nothing had happend. Contacted tilley for a refund however had to get the bank involved to get my money back. Buy from the high street if u want a tilley, do not buy from their website. I waited a month before trying to get my money back. Really not happy as it was meant to be a present.

Only online order if you want to receive your hat for summer 2025.
Placed an order 2 months two months ago and still awaiting my order. Required it for my summer holiday which has been and gone. Do they only ship in from China when an order is placed ? Don't they believe in having a UK warehouse to hold stock for UK customers?
Shambles, very poor customer service. Suggest they stop sending daily emails trying to get more custom and concentrate on clearing their backlog of existing orders.

I wish I’d read the reviews before ordering. What happened to this company?? The hats themselves are great, the customer service however is shocking. Placed an order, after 10 days still nothing, so I chased them up. They claim they are having issues with their ordering system, then the next time I chased them it was because stock was coming from Canada. After 19 days I cancelled the order. Ordered the same hat from outdoor gb which arrived the next day!

Called and left multiple emails. They do not reply. Used to frequently purchase Tilley. NEVER AGAIN!!!proper customer service is imperative at this price point.

quoted 20 day dispatch times is so poor anyway, but mine like so many others on this site not yet dispatched well after this delay. Couldn't even say when it would be. Email enqs take up to 5 days . Meanwhile I have been sent a marketing email to buy more hats nearly every day for a month .... desperate stuff