I visited the fabulous Timothy Oulton store at Bluebird where I was greeted by Keelin-- even though I only purchased a few cushions for my living room, she was kind and thoughtful in her advice and pl... ãã£ãšèŠã
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I bought a beautiful table at the Bluebird Gallery. Keelin was an absolute star! She was knowledgable, friendly and helpful throughout. She has such an infectious enthusiasm for design; a real asset t... ãã£ãšèŠã
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Keelin was so attentive is answering all questions I had when I recently visited the gorgeous bluebird gallery. The products and stories behind each one made the moment so special. Thank you Keelin fo... ãã£ãšèŠã
Let me tell you about my fab experience (yet again) with Timothy Oulton, specifically with the most marvelous Rachael Hall. This woman is the epitome of perfection in the customer service arena. She s... ãã£ãšèŠã
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The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
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- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today at the Bluebird Flagship
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
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350 Kings Road, SW3 5UU, London, è±åœ
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
5.0
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Professional and friendly interactionâŠ
Professional and friendly interaction for an overseas order and delivery.
2025幎7æ1æ¥
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Timothy Oulton UK ããã®åç
Dear Thorsten,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
My husband and I visited Timothy OultonâŠ
My husband and I visited Timothy Oulton with the intention of purchasing a new sofa. Olivia, the Sales Associate provided impeccable service to us, allowing us ample time to test and review each sofa, providing us assistance with measurements, specifications, and options. After sleeping on our choice, we later went back to purchase the sofa and again, Olivia made sure our experience was top notch, making us feel completely satisfied with our purchase and ensuring the experience was easy and seamless, from start to finish. If you are in the market for any furniture or decorations, we highly recommend visiting Olivia at Timothy Oulton.
2025幎7æ4æ¥
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Timothy Oulton UK ããã®åç
Dear Mrs Weston,
Thank you for your kind review, it is great to hear of your experience with the wonderful Olivia and we look forward to sharing this with her. We are so happy to hear you have found the sofa you had been searching for!
We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
Exceptional service.
When I call the phone is answered promptly and politely. Everyone Iâve spoken to has been exceptionally helpful and if they couldnât answer a question they have found someone else who could help.
2025幎7æ4æ¥
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Timothy Oulton UK ããã®åç
Dear Gabrielle,
Thank you for your kind review, it is great to hear of your experience with the marvellous India and our team at the Flagship Bluebird Gallery in London! We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
We had fault with chair a problem with our chair
We had a problem with our chair. Emailed Timothy Oulton and Olivia streets responded quickly and dealt with the issue promptly she arranged for a visit asp.and arranged a visit canât thank her enough. Very grateful to Olivia for all her help.
2025幎7æ1æ¥
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Timothy Oulton UK ããã®åç
Dear Maureen,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased you had such great service form Olivia.
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
Complimentary Design Service
Great service to offer complimentary design. Designer was happy to go through all areas paint colours, carpets, furniture, accessories so you can get a full idea of what the room can look like.
2025幎6æ25æ¥
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Timothy Oulton UK ããã®åç
Dear Alex,
Thank you for your kind review, it is great to hear of your experience with the marvellous India! We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Damaged product, however they took accountability.
I just came home from the Culver City location, where I was incredibly disappointed with the customer service and attitude I was given by Brandon.
First off, I had to call multiple times just to get him to check to see if my item was ready for pick up and taken down by the electrician. On the second call, He told me âI donât know itâs here somewhereâ On the third call,I finally asked him to locate my item as I was coming to pick it up with a truck.
Bottom line : I bought a large sign and when I went to pick it up three lightbulbs had been broken when it was taken down by the electricians. I was never told about this and when brought it to his attention, he did not have a solution. I asked if the lightbulbs can be replaced or if any compensation can be given, I was told no sorry.
I was sent pictures of the sign ahead of time and it did not have any broken lights. How is this store not held accountable for the damage that they did to my product that I already purchased? Please advise.
Timothy Oulton Uk team reached out to me and took accountability for the product. They noted that they would be sending me additional bulbs and provided reasonable accommodation for the service I received. Javier from the LA team did apologize multiple times for the treatment that I received and moving forward I have had smooth transactions especially with Monica at the Costa Mesa location. It is sad to see a brand so unique leave the United States.
2025幎6æ22æ¥
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Timothy Oulton UK ããã®åç
Dear Shawn,
Thank you for your review. We appreciate all feedback and are keen to discuss the points highlighted here in further detail.
We will be reaching out for order information as we would love the opportunity to make sure we do everything we can to make sure you have a great experience with us.
Please note that I am writing to you from the Timothy Oulton Customer Experience team based in the United Kingdom, that considered we will do all we can to assist you as swiftly as possible. Thank you for your patience and understanding.
Warm regards,
Chloe
The Timothy Oulton Team
Amended Review Post Customer Care
As a result of customer service received after a previous review we are amending our review to reflect the current 5 star circumstance.
2025幎6æ11æ¥
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Timothy Oulton UK ããã®åç
Dear Andrew,
Thank you for your review. We appreciate all feedback and are keen to discuss the points highlighted here in further detail.
Please note that I am writing to you from the Timothy Oulton Customer Experience team based in the United Kingdom, that considered we will do all we can to assist you as swiftly as possible. Thank you for your patience and understanding.
I will reach out to you shortly, in the meantime please do not hesitate to contact our Gallery teams.
Warm regards,
Chloe
The Timothy Oulton Team
The store is simply AMAZING with soâŠ
The store is simply AMAZING with so many brilliant original things to create wonder and big smiles as you walk around. As I explored the store the delightful Olivia came over and said hello and started to share some great info with me about the pieces I was most interested in. Her energy was wonderful and uplifting and very welcoming and engaging. She's definitely an asset to the store and having added me to the mailing list then after I left she very kindly sent me some info on the yellow submarine piece that really caught my attention. Great place and great staff, as her colleague was also great and very engaging, but apologies I don't remember her name.
2025幎6æ16æ¥
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Timothy Oulton UK ããã®åç
Dear Robbie,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Great service in store and at home
Olivia at Kingâs Road store was fantastic. Giving great advice, ensuring my kids were happy so I could look round and offering an invaluable service at our home to ensure the sofa we wanted could fit.
2025幎5æ27æ¥
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Timothy Oulton UK ããã®åç
Dear Fiona,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia at our Flagship Bluebird Gallery and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Olivia bent over backwards to help usâŠ
Olivia bent over backwards to help us with our purchase. Noting was too much trouble and her customer service was stunning. Beautiful product and a beautiful store.
2025幎5æ10æ¥
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Timothy Oulton UK ããã®åç
Dear Katea,
Thank you for your kind review, it is great to hear of your experience with the wonderful Olivia and we look forward to sharing this with our Bluebird gallery team!
We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
I had questions concerning the AlraeâŠ
I had questions concerning the Alrae chair and Chelsea was absolutely fantastic! She answered all of my questions and took close-up pictures of the chair. She also provided me with the contact information for the US stores. Truly a lovely experience!
2025幎5æ27æ¥
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Timothy Oulton UK ããã®åç
Dear Kristen,
Thank you for your kind review, it is great to hear of your experience with the marvellous India! We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Olivia Streeten was most helpful with aâŠ
Olivia Streeten was most helpful with a lovely disposition. An asset to any organisation
2025幎5æ7æ¥
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Timothy Oulton UK ããã®åç
Dear George,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia at our Flagship Bluebird Gallery and very much look forward to sharing your kind words with her.
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Niloofar is an ace
Niloofar Tehranian is amazing. Very glad sheâs our rep. Handled our order in a professional and friendly manner. Highly recommended!
2025幎5æ13æ¥
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Timothy Oulton UK ããã®åç
Dear Alister,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased you had such a great time selecting your Timothy Oulton pieces with Niloofar and hope they bring you many years of comfort!
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
Sam has always answered all myâŠ
Sam has always answered all my immediately, politely and offering the correct information that I needed.
2025幎5æ9æ¥
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Timothy Oulton UK ããã®åç
Hi there,
Thank you for your kind review, it is great to hear of your experience with the wonderful Sam and we look forward to sharing this with our Bluebird gallery team! We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
Innovative and quality shopping experience âŠ
Shopping at the Tottenham Court Road branch is always a pleasure and our recent visit was no exception. Anita was exceptionally attentive and helpful (as always) and provided good advice regarding our purchase options when we explained what effect we were looking for in our new home. We were made to feel that our custom was valued and we will certainly be making further purchases from this high quality and innovative company.
2025幎4æ19æ¥
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Timothy Oulton UK ããã®åç
Dear Karen,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Anita and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Olivia was extremely helpful andâŠ
Olivia was extremely helpful and efficient. What a lovely shopping experience she created for me. She responded quickly to emails and was extremely helpful and welcoming in store.
2025幎5æ4æ¥
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Timothy Oulton UK ããã®åç
Dear Emma,
Thank you for your kind review, it is great to hear of your experience with the wonderful Olivia and we look forward to sharing this with our Bluebird gallery team! We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
India and Carolyne professionality and kindness
Dear India and Carolyne, thank you very much for the great professionality and the special kindness demonstrated during our visit of this morning in Kings Road shop! We will came back agains very soon and then again, and again, and again! Diego and Francesca Vaiano, from Rome
2025幎4æ19æ¥
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Timothy Oulton UK ããã®åç
Dear Diego,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Carline and India at our Flagship Bluebird Gallery and very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Rupert Allen - Excellent Service
Rupert Allen was super kind, helpful, knowledgeable and with excellent raste.
2025幎1æ22æ¥
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Timothy Oulton UK ããã®åç
Dear Catherine,
Thank you for your kind review, it is great to hear of your experience with Rupert and we look forward to sharing this with our team in the US.
We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
Best customer service on Sales
Best customer service on Sales!
Anita was super helpful and easy to talk to. She explained every question I had and reassured me with my choice. It was very gratifying to make the experience of buying a sofa as smooth as it was with her!
2025幎4æ3æ¥
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Timothy Oulton UK ããã®åç
Dear Anya
Thank you for your kind review, it is great to hear of your experience with the marvellous Anita! We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Exceptional service
We received the warmest of welcomes by India at Timothy Oulton. Nothing was too much trouble and she is efficient, extremely polite and attentive and a pleasure to do business with. She even welcomed our huge dog! We are looking forward to receiving our order soon and she is keeping us updated regularly. It is rare these days to find such excellent customer service.
2025幎3æ11æ¥
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Timothy Oulton UK ããã®åç
Dear Polly,
Thank you for your kind review, it is great to hear of your experience with the wonderful India and we look forward to sharing this with our Bluebird gallery team! We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
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