The staff on the service desk were amazing, probably best customer service I had from a dealership. You must be very proud of Mia as she is a credit to Toomey.
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great customer service from Marcel Rogers at Basildon. My daughter had an intermittent scraping noise from a wheel and couldn’t get it looked by service for a week (which is not so good) but Marcel in... もっと見る
企業が回答しました
Excellent service Mia Charters is always so helpful and accommodating. And I’ve been happy with any work carried out on my vehicle.
My car had its annual service today. I was greeted by Sofia at Toomey Basildon. Extremely pleasant young lady i was made to feel very comfortable Sofia made conversation which I really appreciated and... もっと見る
企業が回答しました
企業情報
当該企業による記述
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
連絡先
Automotive Retail Park, West Mayne, SS156RW, Basildon, Essex, 英国
- 01268 427801
4.5
優良
77件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 89％に回答しています
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Excellent service Mia Charters is…
Excellent service Mia Charters is always so helpful and accommodating. And I’ve been happy with any work carried out on my vehicle.
2026年8月27日
自発的なレビュー
The staff on the service desk went beyond the traditional customers service from dealerships
The staff on the service desk were amazing, probably best customer service I had from a dealership. You must be very proud of Mia as she is a credit to Toomey.
2026年8月27日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Stuart,
We're delighted to hear that our team, including Mia, provided an exceptional experience for you at Toomey. We'll continue to strive for this level of service excellence in all our interactions with customers.
Kind regards, Toomey Chery Basildon.
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Ben,
We're pleased to hear our service was quick, easy, and friendly! We'll keep working hard to make sure every interaction with us is just as smooth and enjoyable.
Kind regards, Toomey Chery Basildon.
Mia Charter was very helpful
Mia Charter was very helpful, prompt communication etc.
2026年8月20日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Hariprashanth,
We're really glad to hear that you had a great experience with our team! Your satisfaction is our top priority.
Kind regards, Toomey Chery Basildon.
Polite efficient service given by Mia…
Polite efficient service given by Mia and Ellie.
2026年8月19日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Amy,
We're glad to hear that our team members, Mia and Ellie, provided you with a positive experience. Thank you for recognizing their efforts and choosing us!
Kind regards, Toomey Chery Basildon.
Great customer service - marcel rogers
Great customer service from Marcel Rogers at Basildon. My daughter had an intermittent scraping noise from a wheel and couldn’t get it looked by service for a week (which is not so good) but Marcel in sales sorted it out for her within an hour. Brilliant
2026年8月7日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Nigel,
I'm glad to hear that Marcel was able to quickly resolve the issue with the scraping noise on your daughter's wheel, and I appreciate you taking the time to share your positive experience with us.
Kind regards, Toomey Chery Basildon.
Arrived early was not an issue
Arrived early was not an issue
Very professional throughout
Ellie answered all the questions and very helpful
2026年8月5日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Mark,
We're glad to hear that our team member Ellie provided you with a professional and helpful experience. We'll make sure to pass on your positive feedback about her assistance.
Kind regards, Toomey Chery Basildon.
Excellent service.
I called service reception this morning with a software problem, and spoke to a very helpful girl, she got my problem sorted out by lunchtime. The mechanic who dealt with it was also first class, very knowledgeable and efficient.
Excellent service, highly recommended.
2026年7月31日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Raymond,
I'm so happy to hear that our team was able to quickly resolve your software issue and provide you with excellent support. It's great to know that our staff were both helpful and knowledgeable in addressing your problem.
Kind regards, Toomey Chery Basildon.
Wouldn't use this company again!
Brought a car from the Basildon branch which was faulty, after finally getting the car changed (I had to do all the work) the second car in less than a year is found to have a £1000 issue which would have been known before selling me this car and im told is something that cover as its a known fault. Emails ignored and Peugeot Customer service completely useless in getting the issue/branch issues resolved. Wish I never brought the car!!!
2026年5月16日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Ceri,
We're sorry to hear you've had a disappointing experience with u at Toomey Peugeot. We understand how frustrating it must be to deal with issues like this, and we'll take your feedback on board to improve our processes.
Kind regards, Toomey Basildon.
Annual service
My car had its annual service today. I was greeted by Sofia at Toomey Basildon. Extremely pleasant young lady i was made to feel very comfortable Sofia made conversation which I really appreciated and we exchanged views on the cars. I arranged to have a courtesy car and Sofia made sure I was comfortable with the car before I drove off. Sofia is a credit to Hyundai
2026年7月29日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Angela,
We're truly happy to hear that Sofia provided an exceptional experience, making you feel comfortable and valued throughout your annual service. We'll be sure to pass on your kind words to her, as she truly is a credit to our team!
Kind regards, Toomey Chery Basildon.
3rd year service
Had my 3rd year service. As always with Toomey every thing was so effortless and smooth. Had the hire car option which was very convenient. Ellie helped with every step of the way and was very informative and helpful. 10/10 customers service.
2026年7月28日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Matthew,
We're glad to hear that your experience with us has been consistently exceptional, and we're grateful for Ellie's efforts in making your 3rd year service so smooth.
Kind regards, Toomey Chery Basildon.
Ellie’s customer service is 5 star
Had our car serviced today and Ellie who dealt with me made the process so smooth and clear. I recommend making sure you speak with Ellie who will call and check and book you in quick and then is so easy to talk to. Thanks Toomey!
2026年7月28日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello tim,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that Ellie made a great impression on you, ensuring a smooth and clear process during your car service. Your kind words mean a lot to us, and we'll be sure to pass them along to our team.
Kind regards, Toomey Chery Basildon.
I can't recommend Cherry Toomey highly…
I can't recommend Cherry Toomey highly enough. Annie, Marcel, and the entire team have been absolutely fantastic throughout my car purchase. From the moment I walked in, they were friendly, professional, and incredibly helpful, making the whole experience smooth and stress-free.
They took the time to answer all my questions, kept me informed every step of the way, and made sure I was completely happy with my purchase. Their customer service was outstanding, and nothing was ever too much trouble.
A huge thank you to Annie, Marcel, and all the staff at Cherry Toomey for making buying my car such a positive experience. I would happily recommend them to anyone looking for excellent service and a hassle-free car-buying experience.
2026年7月27日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Helen,
I'm delighted to hear that your experience with Cherry Toomey was so smooth and stress-free, thanks to Annie, Marcel, and the entire team's friendly, professional, and helpful approach. It sounds like they went above and beyond to ensure you were completely happy with your purchase!
Kind regards, Toomey Chery Basildon.
Great fast service
Great fast service, Ellie was very friendly and informative. All round great service
2026年7月2日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello J,
We're glad to hear that our team member Ellie provided a positive experience for you, and we appreciate your feedback on the speed of our service. We'll continue to work hard to ensure all of our customers receive quick and helpful assistance.
Kind regards, Toomey Chery Basildon.
Had a 2 year service
Had a 2 year service. All good, car all in the green. Had an issue with an oil leak, which turned out to be a faulty oil filter seal. All dealt with as part of the service.
I was ably assisted by Ellie Barker on the front desk
2026年7月1日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Jeff,
Thank you for taking the time to share your positive experience with us! We're pleased to hear that our team, including Ellie Barker, were able to help resolve the issue with your oil leak and ensure your car was running smoothly.
Kind regards, Toomey Chery Basildon.
Ellie barker was very helpful arranging…
Ellie barker was very helpful arranging my service and Mot and with the help of Mia her colleague I had a smooth and easy experience.
First class ladies highly recommend
2026年6月29日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Mark,
We're really glad to hear that Ellie Barker's assistance made your experience smooth and easy, and we appreciate your kind words about Mia as well. We'll continue to strive for providing top-notch service to all our customers.
Kind regards, Toomey Chery Basildon.
Be Wary
If I could, I would give them 0 stars. My husband and I went to this dealership and bought 2 Leapmotor vehicles. We liked them so much that our son and daughter also bought a vehicle each. As we had bought 4 vehicles we were promised the car mats for free and also money for a new key card for one of the vehicles. We are still waiting and it has been 11 months. The manager, Richard, is well aware of this as he was the one who authorised the freebies but has not done anything about it since. I keep texting Jordan, who was the salesman and I tried e mailing Richard but have got nothing from them. It seems that they sell the vehicles but then don’t have any time for you afterwards. Aftersales is atrocious. They are now no longer a Leapmotor dealer but a Chery dealership.
2025年7月28日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Özlem,
Thank you for taking the time to share your feedback.
We are sorry to read your comments and to learn that you feel disappointed with the service received. This is certainly not the standard we aim to deliver across Toomey Motor Group.
We are aware of your case and the concerns you have raised regarding the outstanding items referenced in your review. This matter has been escalated internally, and our management team will be contacting you directly to discuss the situation in full and work towards a satisfactory resolution.
For clarity, Chery has recently joined our portfolio of brands and operates as a separate retail franchise within the group. As such, the Chery team referred to in your review is not the same team currently handling your concern, which has now been escalated to the appropriate management team for review and action.
We appreciate your patience while we look into this for you.
Kind regards, Toomey Motor Group.
Appalling customer service
Appalling customer service. Test drive arranged for 2pm, a walk in customer takes my test drive. I have better things to be doing with my family at the weekend rather than waiting for you guys to get your act together!
2026年6月27日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Numi,
Thank you for taking the time to leave your feedback.
We are very sorry to learn that your experience did not meet your expectations and that this has caused inconvenience to your family plans. We appreciate you bringing this to our attention and we will ensure this is reviewed appropriately so we can understand exactly what went wrong.
However, we are unable to identify the details of your visit based on the name used on the review alone. In order for us to investigate this properly we kindly ask that you email us at customerrelations@toomeymotorgroup.co.uk with your full contact details and any relevant information regarding your visit.
Once received, a member of our management team will review the matter and reach out to you to discuss this further.
Kind regards, Toomey Chery Basildon.
Service was good and everything was…
Service was good and everything was satisfactory. Mia charters was very helpful with everything I needed today.
2026年6月26日
自発的なレビュー
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Leo,
We're delighted to hear that our service met your expectations and that you found Mia Charters to be helpful in addressing your needs.
Kind regards, Toomey Chery Basildon.
Toomey Motor Group - Toomey Chery Basildon からの回答
Hello Christine,
Thank you for sharing your positive experience with us! We're happy to hear that our staff were able to help you book an appointment with ease. Your feedback means a lot to us and we'll keep working hard to provide the best possible service.
Kind regards, Toomey Chery Basildon.
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