Topwayshipping レビュー 7

This is my second review. It's long but please read it. It's an update to a review on April 07th describing my issues with this company.

After 2 days, I was contacted by Sara with a long apology and she acknowledged that communication wasn't the best.

This is how the conversation on WhatsApp went after I posted the review between the asterisks

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[4/9, 4:26 AM] +86 158 1183 7611: First of all, I sincerely apologize for the poor experience you had. This is absolutely not the level of service we aim to provide.

We want to clarify clearly that we are not a scam company, and your shipment was indeed processed and delivered. However, there was an unexpected delay during transit, which also affected the tracking updates and communication on our side. This is something we take full responsibility for.
[4/9, 4:26 AM] +86 158 1183 7611: Regarding the communication issue you mentioned — you are right. After switching to WhatsApp, our response was not as timely as it should have been. This is not acceptable, and we are already reviewing and improving our internal follow-up system to prevent this from happening again.

To show our sincerity and take responsibility, we are willing to refund 50% of the shipping cost for this shipment.

We truly value every client, and we would never intentionally ignore or mislead any customer. Your feedback is important to us, and we are taking it seriously.

If you feel our resolution is fair, we kindly ask if you would consider updating or revising your review. It would mean a lot to us as we are a long-term logistics provider and reputation is everything in our industry.

Please contact us directly so we can process the partial refund for you as soon as possible.
[4/9, 4:26 AM] +86 158 1183 7611: Hello
[4/9, 4:26 AM] +86 158 1183 7611: we got the bad revied from trustpilot
[4/9, 4:26 AM] +86 158 1183 7611: please send me your paypal account, then we can pay you back

[4/9, 11:50 AM] +86 158 1183 7611: Hi，dear

[4/9, 11:50 AM] +86 158 1183 7611: plz provide paypal account for refund.

[4/9, 11:50 AM] +86 158 1183 7611: can u plz kindly delete the review ?

[4/9, 11:51 AM] RMMS: When will I get the package?

[4/9, 11:51 AM] +86 158 1183 7611: 12th,April

[4/9, 11:53 AM] +86 158 1183 7611: we kindly ask if you could consider updating or revising your review on Trustpilot. Your feedback is very important to us, and as a long-term logistics provider, our reputation means a lot.
[4/9, 11:53 AM] +86 158 1183 7611: As a token of our sincerity and to make up for this situation, we are willing to offer a compensation/refund for the inconvenience caused. We hope this can help alleviate your concerns.
[4/9, 11:54 AM] +86 158 1183 7611: We completely understand your frustration regarding the delay, and we sincerely apologize
[4/9, 11:54 AM] +86 158 1183 7611: Please let us know your preferred method to receive the compensation, and we will process it promptly.

Thank you very much for your understanding and support.

[4/9, 11:54 AM] +86 158 1183 7611: truely so sorry ,again.

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You can see here that I asked when I'm getting the package. She said April 12th. Guess what ? It's April 14th. I still cant track the package on UPS, I haven't received anything. And guess what? She stopped responding again.

I don't know who she's paying to leave those fake reviews (coincidentally only after I posted the first negative one).

This is where things get interesting. I told her I didn't get the package on April 12th. This is the conversation now.

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[4/11, 5:48 PM] +86 158 1183 7611: Hi ,dear

[4/11, 5:48 PM] +86 158 1183 7611: goods confirmed arraived today.

[4/11, 5:48 PM] +86 158 1183 7611: then UPS can ba trakced, and send to your door within 2 days

[4/11, 5:52 PM] RMMS: Good afternoon

[4/11, 5:53 PM] RMMS: The tracking doesn't seem to work for me

[4/12, 10:44 AM] RMMS: Hello

[4/13, 9:38 AM] RMMS: Hello

[4/13, 9:38 AM] RMMS: We didn't receive anything on April 12th

[4/13, 9:46 AM] +86 158 1183 7611: 12th, is the ETA date arrive in LA airport, then UPS can ba trakced, and send to your door within 2 days

[4/13, 9:47 AM] RMMS: I asked when I will get the package, and you said April 12th

[4/13, 9:48 AM] RMMS: This is different from what you said before

[4/13, 10:09 AM] RMMS: So there still isn't any estimate on when I will get it ?

Can you share the proof or tracking that shows the arrived in the US?

[4/13, 10:31 AM] +86 158 1183 7611: it can be updated on UPS website in your daytime of 13th,April.

[4/13, 10:32 AM] +86 158 1183 7611: and deliver to door in the next 2 days

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Guess what? It's April 14th. Guess who still hasn't received their package?

She offered a 100% refund, and asked me to remove the bad reviews since she will be refunding me.

What's the point of the refund when I will not receive my package!

SCAM SCAM SCAM SCAM!!!!!!!!!

STAY AWAY!!!

I used Topway Shipping for a shipment from China, and the entire process was handled smoothly from start to finish. From arranging pickup to final delivery, everything felt organized and professional. What I appreciated most was the consistent communication — they kept me informed at every step, so I never had to wonder about the status of my shipment.

Their pricing was also quite competitive compared to other freight forwarders I checked, and there were no unexpected costs along the way. Everything was transparent. Most importantly, my goods arrived on schedule and in excellent condition.

Overall, I’m really satisfied with the service and would definitely consider using them again. I’d recommend them to anyone looking for a dependable international shipping partner.

I can’t respond to their feedback to my review. I’m just leaving this to state that it is definitely Topwayshipping and I never got my 4 boxes. They keep asking us to wait but it’s been too long. We have submitted a dispute with PayPal, and they will process a 100% reversal on the payment since so much time has passed. It’s quite unfortunate because we had high hopes and were hoping to send more packages. This affected our operations as the boxes were needed for an event a week ago. Now we’re back to the drawing board to find another company that we can actually trust. Steer clear of this company.

I had a really smooth experience with Topway Shipping. I used them for a shipment from China, and everything was handled professionally from pickup to delivery. Communication was clear throughout the process, and they kept me updated at each stage, which gave me a lot of confidence.

The pricing was also very reasonable compared to other freight forwarders I looked into, and there were no hidden fees or surprises. My goods arrived on time and in perfect condition, which is ultimately what matters most.

Overall, I’d definitely recommend them if you’re looking for a reliable logistics partner for international shipping.

Beware of Shenzhen Top Way International Forwarding Co., Ltd.
On Alibaba website they are marked as VERIFIED company.
They offer fast and inexpensive shipping from China to the US and Europe. They picked up my goods 09.06.25 from my Chinese supplier, and since then, I haven’t heard anything from them. They are not responding to my emails or messages and have effectively disappeared. I don’t know whether they stole my goods or lost them. Because of this company, I lost merchandise worth $2,000 and paid $200 for shipping. In my opinion, they are scammers.