Tory Burchレビュー 

They deserve no star!

The customer service is awful. TORY BURCH are thieves and they are scammers! Kepy my money even after I returned the product! And as for the shoes, where do I start, its lower than Primemark standard!

I got the court platform sneakers and I am super happy with my purchase.
Super comfy and love the height of the platform

Extremely poor customer service, incompetent customer service team who can't even bother to check the content in emails and ask repeated questions which is REALLY ANNOYING.

Refund process took over a month.

I recently purchased a pair of Tory Burch ballet flats and was extremely disappointed with the quality. The leather is peeling after only a few wears, which is completely unacceptable for a brand known for its luxury.
I have been a long-time fan of Tory Burch boots, but I cannot recommend their ballet flats at all, especially considering the high price. When I raised this issue with customer service (named Girlie), their response was incredibly poor and unsatisfactory. They did not offer a satisfactory solution and seemed uninterested in resolving the problem.
Tory Burch needs to take their quality control and customer service more seriously. I am very disappointed with my recent experience and it has left a sour taste in my mouth about the brand.

Miriam at the premium outlets at Orlando, Florida was a great woman attending us, customer service oriented and very helpful and friendly. She was smiling every time I talk to her. We received a premium service from Miriam. Also, Miriam’s manager was very nice and friendly. Thanks to Miriam I decided to buy five Tory items, 2 handbags, 1 gold ballerina pair and 2 pairs of tennis. I was very impressed with the prices at the outlet versus the boutique. I am willing to go again in my next visit to Orlando. Thanks Miriam again for your support and Tory for your amazing and exclusive merchandise. God bless you all. 🙏🏻❤️🙏🏻♥️

Aweful support and management team in general. My package was stolen and they didn’t even bother themselves to take a responsibility for it and it costed me $500. They started “investigation”, made me wait for 8 days then rejected even without providing any proof that they delivered to the right address and then offered to reopen it and wait another 8 days and told me that “we are happy to inform that the package was delivered, we will go ahead and reopen the investigation”. What a joke!!!

Terrible! Ordered £350 worth of items and they were delivered at a time I was at work. Was a bit shocked and thought they’d knock and try again the next day, but lo and behold they had forged my signature and left the box somewhere/stolen it. Obviously returned home and my parcel wasn’t there, so I have tried everything in the past few weeks to get my items back/a refund and Tory Burch have been nothing but useless, even when I have physical evidence I was not in and my signature has been forged etc. In particular, a customer service assistant named Aly has been insensitive, unhelpful and refuses to give me the number for management. A shame as I used to love their items but if they use a bad courier service they need to own up to their fault.

Really bad experience ordered sandals na said for two day air 36 hours later and they still have not shipped I have sent numerous emails and I keep getting lied to saying it’s going to dispatch then I get told it will arrive Thursday no communication only staff who repeatedly lie AVOID AT ALL COSTS

I returned a purchase and the refund is due 21 days later as the policy is 14 days not including weekends. I have never come a across such a long time period.

Ho acquistato la borsa Ella in raffia in saldo (495 euro di listino), in realtà è una banalissima sporta da mare,senza chiusura né tasche e neanche dust bag, al interno c'è solo il numero seriale con scritto Made in India.... niente a che vedere con le borse firmare, non vale il prezzo neanche scontato Tory Burch non mi vedi piu

Someone I know worked there. Worked open to close with little help. Little training. Lovely overpriced merchandise but lousy treatment of their employees. Especially the ones that work the hardest. If you’re looking for your next job, look elsewhere.

Des voleurs honteux! J’ai commandé un sac en ligne que je voulais offrir à ma mère. Je les ai prévenu dans la foulée par e-mail qu’ils n’avaient la bonne adresse. Ils ont répondu qu’ils livraient quand même à l’adresse indiquée alors qu’il n’y avait personne et ils ont dit que la commande était correctement livrée refusant de me rembourser alors que le bordereau n’est même pas signé. Une honte du vol

I purchased an eyeglass case and within months the clasp fell apart and Tory Burch did not want to do anything to get it repaired or replaced.

This is the first time I write a review on a purchace. Just in few words: "Tory, you have met your founding principle...I feel really empowered" Than you!!

I purchased the miller. Loud metallic Argento and the emblem scratched the top of my foot so bad after one day of wearing it made a bruise. I called Paramus mall to exchange them and the manager told me to call customer service because they were worn. I said how would I know that they scratched my foot if I had not worn them. She said call customer service. Ok, so customer service did exchange them for another pair that I wanted for $30 more. And yes they did charge me the extra $30

I bought a handbag in their Bicester outlet, and wanted to return it later as I was a bit dissatisfied. We checked their website for their return policy and it said items bought at outlet can be returned there, but they did not accept it in the store. Obviously they came back saying it's mentioned in the receipt and near the till. They have a small plaque saying this near till bit who would notice that. They prey on shoppers waiting to do an impulse purchase. Its pathetic that a so called luxury brand can not offer returns. Will never visit again.

I purchased a bag priced £420 on 11th May 2024 which I felt was faulty so I returned it and asked for a refund. They sent me an exchange which I refused to accept from DPD as Tory Burch said bag was sent in error and driver shoukd return it back to them. The bag was returned, but Tory Burch tried to tell me they never received it despite me providing them with a tracking number and screen shots of proof of delivery. I called Tory Burch almost every day for 2 weeks but customer service at Tory Burch are horrendous. They kep telling me they haven't received which drove me mad. I spoke to 4 different customer service people who kept fobbing me off. Thankfully I paid with PayPal so I opened a dispute case. Tory Burch never responded to PayPal and so the case was closed in my favour and I received my money back. I would never buy from Tory Burch again because of the stress this caused me. I personally feel they tried to pull a fast one and didn't want to refund my money. Awful customer service, miscommunication between staff, and emails never read or responded to. Disgusting behaviour from a company like this. It took 6 weeks for me to get my full refund.

On May 18 I ordered the Mello thong Sandle size 10 and stud earrings. I’ll call them back and advised them that I did not receive the earrings. The rep that I spoke with, sent me another pair of stud earrings. I returned the Miller sandals size 10, because they were not true to size and I did not like the style. Then on May 21, I ordered the Georgia sandal black in size 10, only to find that they sent me a shoes that somebody already had worn! I contacted them to express my concerns and they did an even exchange and sent me another pair of Georgia sandals size 10 , and I returned the used ones. Then on July 4th I decided to order another style the Metal Miller Soft inner size 10 1/2. I returned those also because one shoe felt bigger than the other one and I didn’t like the way they felt on my feet. I’ll call yesterday to speak with a representative I wanted to make sure I got the correct credit for the order I placed on May 21 regarding the shoes that I returned on that order in the meantime while I was talking to the representative, we were going through my account and I was telling her I don’t see what she was telling me. In the meantime, I’m noticed I had two pending returns for two orders that I had already sent back to them while talking to rep, when I looked in my account this morning The pending orders were no longer there. I called and spoke with the representative, and proceeded to explain to her the situation she kept over talking me and was getting the incorrect information which started to make me very upset. I asked to speak to a manager, and when I got a manager on the phone and started explaining to her, she kept telling me did I know what the pending amount was I said it was 200 and something for each shoe, but I don’t know the exact amount it was showing cause it’s no longer there but I know it was in pending status then she went on to tell me that we don’t reverse orders and I told her I know you can’t reverse something that’s in pending status that haven’t even posted yet but when I looked at my account today, the pending status was no longer there. Then she said to me now because she speak and I told her to proceed she repeated nothing that I told her what was going on. She completely got everything screwed up and then she started laughing at me so since she started laughing at me, I hung up the phone. They have all there shoes & earrings back and I don’t have any refunds for my money and I don’t think it’s funny. These shoes cost a lot of money I returned, four pairs of shoes & a pair of earrings. The first pair that I exchange, I did a via over the phone with a representative and he did exchange for the Miller thong sandal for the Georgia sandal. Those were the sandals that were used. I’ll call back again and got a representative and she told me that we don’t usually do an even exchange the second time but under the circumstances I will go ahead and do an even exchange for the Georgia sandals for another pair for the same size since I received a used pair. When I received the exchange pair of Georgia sandals only to find that they were too small so I returned those. Then on June 4, I ordered another pair deciding to try a new style, which was the Metal miller soft sandal and a size 10 1/2 when I received those one of the shoes were wide than the other so I decided to return those. On June 15, I called and spoke with the representative regarding the stud earrings because I didn’t like the fact that they dug in the back of my ear and she advised me to take them to a jeweler to get them cut off . I said I called and they wanted $40 just to fix them and I paid more than that for the earrings and I was not gonna do that. I liked the earrings but they were digging into the back of my neck and she said that hers did the same thing and I wanted to return those in which I return those back to them via FedEx ! The only credit I received thus far is for $17.89 for four pairs of shoes that I return. I have all my emails regarding my returns and I’ve only got credit for $17.89 and got laughed at by the manager that I spoke to. They have all their merchandise back and refused to give me any of my money back and laugh at me on the phone. I don’t appreciate being treated like this. This is the worst company ever I will never be ordering anything from this company again I want my money back in my account and I want my money back ASAP or I will legal seek action. I don’t spend all this money to get a sorry product . Also, I’m upset because the two items that were pending yesterday is no longer there and the manager that I spoke to this morning And laughed at me the entire time, and I have no refunds for what I returned thus far! She asked me what was the amount that were in pending status I told her I don’t remember exactly how much it was but both items that were in pending . Status were $200 and something for the shoes. I should of screenshot but didn’t expect it to be gone the next day

I am very disappointed on the product (sandals) I bought for a gift to someone and they are falling apart. For the price that ridiculous. She’s only wore them twice that’s a shame. I’ll never do business here again that’s for sure.

Customer service is worst..went at TB bloomingdale the black security guard has no manners he should not be working on a retail industry.basic respect he could not perform.happen around 4pm ish.