Ordered a caliper. Almost 2 weeks later had not received any tracking info. Finally contacted them only to be told that the manufacturer did not have it in stock and no eta on when they might have it.... もっと見る
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Ordered a caliper. Almost 2 weeks later had not received any tracking info. Finally contacted them only to be told that the manufacturer did not have it in stock and no eta on when they might have it.... もっと見る
企業が回答しました
Was in a pinch to get a wire harness for my headlights. Could not find them anywhere for they were all back ordered from Morimoto. Contacted trailbuiltoffroad. Found out they had them in stock. Order... もっと見る
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Shocked that set of custom wheels and all accessories arrived in days at no extra cost. Quality met expectations. Customer service excellent, order tracking from their site. Will be my first stop fo... もっと見る
企業が回答しました
Excellent customer service with knowledgeable staff that were able to answer questions and find answers with exceptional competence. Get selection of products to help you source the best solution for... もっと見る
企業が回答しました
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Was in a pinch to get a wire harness for my headlights. Could not find them anywhere for they were all back ordered from Morimoto. Contacted trailbuiltoffroad. Found out they had them in stock. Ordered and they shipped out & arrived fast. I received the harnesses and installed the headlights 👍👍👍

trailbuiltoffroad.com からの回答
customer service great. actually asked for verification of address on order for shipping address change. never been asked that before. great company to deal with

trailbuiltoffroad.com からの回答
Ordered a caliper. Almost 2 weeks later had not received any tracking info. Finally contacted them only to be told that the manufacturer did not have it in stock and no eta on when they might have it. In the meantime all other options I could have purchased were sold and I ended up having to order a different brand that I did not want. Not sure why it did not show out of stock on their website or why it took almost 2 weeks for them to find out the manufacturer did not have it? Apparently others have had a positive experience with this company. In two tries I have not. Just my experience but maybe if you just buy wheels and rims they have those in stock and get them shipped quick.

trailbuiltoffroad.com からの回答
I needed to change a previous order on a Sunday not realizing they were closed. They responded by returning my call early Monday morning to find out the reason and had the issue taken care of ASAP!

trailbuiltoffroad.com からの回答
The transaction and shipping was an effortless and flawless transaction. I couldn’t ask for more. No complaints from me. Too bad other companies couldn’t be as fast as these guys are.

trailbuiltoffroad.com からの回答
Shocked that set of custom wheels and all accessories arrived in days at no extra cost. Quality met expectations. Customer service excellent, order tracking from their site.
Will be my first stop for any future Bronco stuff!

trailbuiltoffroad.com からの回答
I ordered a set of tires and wheels. I received my order in less than 2 weeks. It was delivered very well packaged, by a reputable delivery service, and without damage. All tires were ready to be installed. All additional parts were neatly included in the packaging. I would recommend this business to anyone.

trailbuiltoffroad.com からの回答
Trail Built refused and ignored my attempt to file a manufacturer's limited warranty claim that addresses manufacturing defects in material and workmanship under normal and intended use.
I have called multiple times and emailed back and forth to only be ignored and brushed off.
Tire's official policy requires that all warranty claims be handled exclusively through the authorized dealer where the tires were originally purchased. Trail Built is an authorized reseller, so they are the correct entity to process the claim.
UPDATE!
After their management team reached out we were able to submit the claim. Geena was very helpful.
Wished rest of their customer support were as helpful. Updated review as issue has been addressed. Tip: stay clear of cheap oversized off-road tires and stick to name brand tires.

trailbuiltoffroad.com からの回答
User Friendly Website (the gallery to get an idea of what other builds look like is awesome). Received everything ordered online on time & in great condition.

trailbuiltoffroad.com からの回答
Excellent customer service with knowledgeable staff that were able to answer questions and find answers with exceptional competence. Get selection of products to help you source the best solution for wheels and tires. They aren’t just trying to move product. They actually help you develop a solution for what you want with your vehicle.

trailbuiltoffroad.com からの回答
Super easy to navigate the website. Super fast ordering processing and shipping. Tires were in excellent condition will definitely be returning for future tire purchases.

trailbuiltoffroad.com からの回答
I ordered a set of 16 inch wheels on line and they shipped very quickly and I received them in just a few days. The wheels were protected well during shipping and they had no damage when I received them. I will purchase from them again.

trailbuiltoffroad.com からの回答

trailbuiltoffroad.com からの回答
First time purchasing a wheel and tire combo. Trailbuilt has many options to choose from. Once order was placed, I was updated as my order moved through the process. All the tires and wheels arrived without damage. They were packaged well, and ride great.

trailbuiltoffroad.com からの回答
I started typing up my review and it would have been so long that no one would have read it so im simply going to state the fact.. they dont do what they tell you they will! you may never get your stuff! And if you do it will be the wrong stuff!

trailbuiltoffroad.com からの回答
Great company to deal with. I purchased 5 wheels and tires from them and they came absolutely perfect! Definitely would shop with them again!

trailbuiltoffroad.com からの回答
I made a mistake ordering the wrong tires size and the guys from the customer service made a replacement and return of the tires easy!
Thanks you for an excellent customer service experience !

trailbuiltoffroad.com からの回答
They had exactly what I wanted at a good price and with timely free shipping. Can’t ask for more.

trailbuiltoffroad.com からの回答
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