Laura was so friendly and professional in everything she did. Very helpful and knowledgeable about every part of our booking. Would love to have her next time that we are booking a holiday.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The agent was very helpful nothing was to much trouble for her. Explained everything and made sure we understood. Very knowledgeable it the areas we were asking about. And her advice helped us make... もっと見る
企業が回答しました
Laura is a very professional and reassuring member of the travel house Neath. She always goes above and beyond to get deals within our budget. She's got a lot of knowledge on different countries and w... もっと見る
企業が回答しました
Warm welcome from friendly staff. Needed advice on booking a MSC cruise. Naomi was very helpful knowledgeable and patient. Explained the different cabin categories, prices and showed us a video of th... もっと見る
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企業情報
当該企業による記述
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
当該企業による記述
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
連絡先
15 Angel Street, Neath, SA11 1RS, West Glamorgan, 英国
- 01639636858
4.9
優良
256件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Travel House - Neath からの回答
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and polite. Your kind words mean a lot to us.
Travel House - Neath からの回答
We appreciate your kind words. We're glad we could help. Thanks Laura
I have booked with travel house before…
I have booked with travel house before and no problems with the holidays. This time I had some issues regarding flying back I was charged to bring my hand luggage back as it was a small case, but was not told before going to Turkey and took it with me. Went to travel house regarding this and was told I should have read the paper work as it stated hand luggage was allowed, not cabin luggage and I will have to take it up with easyJet. Then I mentioned the room was very small and again I have to take it up with easyJet. So what is the point booking with travel house. In future I will book directly with the travel company not through Travel House, as I feel they just want your money and can't be bothered to deal with the complaints and send you back to the company you fly with. The young lady was not interested in what I had to say, just saying you will have to take it up with easyJet. Never going back to Travel House again.
2026年6月9日
自発的なレビュー
Travel House - Neath からの回答
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your recent experience.
We understand your frustration regarding the luggage charge. However, the baggage allowance, including the permitted dimensions for hand luggage, is clearly stated on both your booking paperwork and your boarding passes. As these requirements are set by the airline, we are unfortunately unable to override or amend their policies.
With regard to your concerns about the hotel room, as your holiday was provided by one of our travel suppliers, any formal complaint regarding the accommodation needs to be submitted directly to the supplier so it can be investigated under their complaints procedure. We were simply advising you of the correct process, as we act as a retail travel agent on behalf of our suppliers.
We're sorry if you felt your concerns were not handled with the level of care you expected, as this was certainly not our intention. We value all customer feedback and appreciate you bringing your experience to our attention. We wish you all the best with your future travels.
Many Thanks,
Alice
Branch Manager
Norwegian fjords trip
My wife and I enquired about a cruise to Norwegian fjords, spoke with Eleri on the phone, whom is very polite, I explained what we required, Eleri gave me all the information, and options, she even checked car parking and coach travel, she went out of her way to ensure all was good for us, I was happy with the price and I called into the branch and paid for the holiday, she is an excellent member of your team, that’s why we went with travel house in Neath.
Regards
Stephen
2026年6月12日
Travel House - Neath からの回答
Thank you for your kind word , i will pass this on to Eleri for you , we appreciate you booking with us. Thanks Kira
Travel House - Neath からの回答
We are so glad our team was helpful and informative. Thank you for your kind words! Thanks Laura
Travel House - Neath からの回答
Thank you for your wonderful 5-star review! We are so pleased our team was helpful. Thanks Eleri
Once rang the Travel House everything…
Once rang the Travel House everything was explained and booking was easy.
2026年5月13日
Travel House - Neath からの回答
We are so pleased to hear your booking process was easy and clear. Thank you for your kind words. Thanks Laura
As always very helpful and delt with…
As always very helpful and delt with efficiently by Laura.
2026年5月30日
Travel House - Neath からの回答
We appreciate your kind words! We're delighted to hear we were so helpful and efficient. Thanks Laura
Exceptional as always.
2026年5月21日
Travel House - Neath からの回答
We are so pleased to hear you had a good experience. Your kind words mean a lot to us.
Many thanks,
Eleri
Very good handling of the booking very…
Very good handling of the booking very helpful good staff explained everything
2026年5月19日
Travel House - Neath からの回答
Thank you for your 5-star review! We are so glad we made your booking easy and explained everything.
Many thanks,
Kira
Excellent
Very efficient and friendly staff couldn't do
Enough for us. Booking was very quick and easy. And travel house is a one stop shop currency and travel insurance can all be obtained there. Excellent.
2026年5月15日
Travel House - Neath からの回答
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was efficient and friendly, and that your booking process was quick and easy. We appreciate your kind words!
Many thanks,
Kira
I love all the staff at the Neath shop
I love all the staff at the Neath shop. We have a lovely relationship, they understand me ( im a little complicated) and my needs. They spend as much time needed to go through and explain and go beyond expectations to help me get the best out of my holiday experience.
Review from Karen bradley
2026年5月12日
Travel House - Neath からの回答
We're so happy to hear about your wonderful experience with our Neath team! It's fantastic that they consistently exceed your expectations, ensuring your holiday planning is always exceptional. Thank you for sharing your kind words.
Many thanks,
Kira
Kiera was extremely helpful and really…
Kiera was extremely helpful and really supported me. She could not do enough for me.
2026年5月14日
Travel House - Neath からの回答
We are so glad to hear our team provided such excellent support. Your kind words mean a lot to us.
Many thanks,
Kira
Travel House - Neath からの回答
Thank you for your kind review its always a pleasure to book you.
Laura
Great assistant very helpful and our…
Great assistant very helpful and our holiday booked easily
2026年5月10日
Travel House - Neath からの回答
We are so glad we could assist you with your holiday booking! Many Thanks Kira
Fine the girls were very helpful and…
Fine the girls were very helpful and explained everything about the trip and the ship .
2026年5月9日
Travel House - Neath からの回答
Thank you for you kind review hope you have a lovely cruise.
Laura
…good experience
Laura was very helpful and polite took the time to explain everything to us and extremely knowledgeable
2026年4月21日
Travel House - Neath からの回答
We appreciate your 5-star review! and your kind words.
Laura
Really good customer service
Really good customer service. Laura spent a lot of time going through the holiday to ensure it met my requirements and also provided information on additional offers
2026年4月17日
Travel House - Neath からの回答
We're so glad to hear you had such a positive experience with our team. We always aim to ensure your holiday meets your needs perfectly.
Laura
Lovely staff very helpful
2026年4月15日
Travel House - Neath からの回答
We are so glad you had a good experience. We appreciate your kind words.
Many thanks,
Eleri
Professional friendly staff
2026年3月22日
Travel House - Neath からの回答
Thank you so much for the wonderful review!
Many Thanks,
Alice
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