Tropical Sky レビュー 

Tropical Sky からの回答

2025年9月29日

Thank you for your 5 star review! We're delighted we could accommodate your Route 66 changes and quickly resolve the hotel reference issue. Your recommendation means the world to us, and we'd love to help you plan your next adventure. Best wishes.

Tropical Sky からの回答

2025年9月18日

Thank you so much for this lovely 5 star review! We're absolutely delighted that Karen exceeded your expectations and that her firsthand travel experience made such a difference to your holiday planning. Do follow us on Instagram or Facebook @tropicalsky for more travel inspiration and ideas. Best wishes.

Tropical Sky からの回答

2025年9月1日

Thank you so much for your lovely 5 star review! We're absolutely delighted that Marie and the team could help make your dream honeymoon a reality. It's wonderful to hear that the booking process was stress-free and that Marie went above and beyond for you. We'll be sure to pass on your kind words to her and the rest of the team. Wishing you both a magical honeymoon and congratulations on your marriage!

Tropical Sky からの回答

2025年8月26日

Thank you so much for this wonderful 5 star review! We're absolutely delighted that Roisin and our team delivered the perfect Sri Lanka and Maldives holiday for you. It's brilliant to hear that every aspect - from transfers to accommodation and activities - exceeded your expectations.
Roisin will be thrilled to read your kind words about her expertise and attention to your requirements. Creating unforgettable experiences is exactly what we strive for at Tropical Sky.
We truly appreciate you taking the time to share your feedback and recommendation. Best wishes.

Tropical Sky からの回答

2025年8月18日

Thank you so much for your fantastic 5 star review! We're absolutely delighted your Great American Road Trip was such a success and that Charlotte was able to tailor everything to your family's needs. I will be sure to pass on your lovely feedback on to her.
We're thrilled to have earned your recommendation despite being new to you, and we'd love to help plan your next adventure whenever you're ready.
Thank you for choosing us for such a special family holiday.
Best wishes.

Tropical Sky からの回答

2025年8月19日

Thank you so much for your lovely 5 star review! It's absolutely brilliant to hear that your Canada and New York trip went so smoothly and that you had such a wonderful time. Marie will be delighted to know her organisation made such a difference in creating those lasting memories. We're thrilled you'd recommend Canadian Sky to others - there's no better compliment than that! We look forward to helping you plan your next adventure soon.

Tropical Sky からの回答

2025年8月19日

Thank you for such a wonderful 5 star review! We're absolutely delighted that Roisin was able to use her expertise to help create exactly the personalised Vietnam experience you were after. It's fantastic to hear that everything from the tours to the hotel recommendations exceeded your expectations. Roisin will be chuffed to know you've already been in touch about next year's adventure - that's the ultimate seal of approval! Thank you for trusting us to make your holiday so special.

Tropical Sky からの回答

2025年7月29日

Thank you for your lovely 5 star review! We're thrilled to hear that your 23-day Atlantic Maritime and Newfoundland & Labrador tour exceeded expectations. We take great pride in ensuring our itineraries run smoothly from start to finish. Thank you for choosing Canadian Sky and for taking the time to share your experience - it means a lot to our team! Best Wishes.

Tropical Sky からの回答

2025年7月29日

Thank you so much for your lovely 5 star review! We're thrilled that your recent holiday was such a success.
It's wonderful to hear that our quotation process worked well for you and that our hotel selections offered great convenience and value for money. Your kind words about our travel adviser are much appreciated - we pride ourselves on providing knowledgeable, friendly service.
We would be delighted to help plan your next adventure.
Many thanks for choosing us!

Tropical Sky からの回答

2025年7月29日

We're sorry to hear about your disappointing experience. Sunny worked hard to secure the room category you requested at your preferred price point. Unfortunately, the hotel provided us with incorrect availability information, which led to this frustrating situation. We regret that despite our efforts to resolve this hotel error, we weren't able to reach a satisfactory outcome.

Regarding refunds, our standard processing time is 3-5 working days, due to our robust financial security protocols that protect against fraud and ensure all money transfers are properly verified.

While we're disappointed this didn't work out due to the hotel's miscommunication, we respect your decision to book elsewhere. We always aim to provide excellent service and appreciate your feedback. Best Wishes.

Tropical Sky からの回答

2025年7月15日

Thank you so much for your wonderful 5 star review! We're thrilled that Rachel and the team created such a fabulous Canadian holiday experience for you. It's great to hear that the route worked perfectly and that you appreciated those little touches like our pre-departure check-ins.
New Zealand sounds like an exciting next adventure! When you're ready to explore those incredible landscapes, we'd love to help you plan another unforgettable journey.
Thanks again for choosing us and for taking the time to share your feedback.
Best Wishes.

Tropical Sky からの回答

2025年7月1日

Thank you for your 5 star review and your loyalty over the past 10 years. We're thrilled you have booked another holiday with us and appreciate your trust in us. We look forward to helping you create more wonderful travel memories too.
Wishing you safe travels on your upcoming trip!

Tropical Sky からの回答

2025年7月1日

Thank you for your review. We sincerely apologise for the disappointing experience you had with us.
As Jill, our Sales Manager, mentioned in her follow-up email, we made internal communication errors when staff weren't properly briefed about availability, leading to confusion about callbacks. We also acknowledge that we should have been more transparent about the pricing discrepancy.
As a loyal customer who has booked with us multiple times, you deserved much better service and honesty from us. We completely understand your decision to look elsewhere.
We reached out immediately after this incident to apologise directly and offered personal assistance to try to make things right. While we clearly fell short of our usual standards, we are committed to learning from this experience to ensure it doesn't happen again.
We genuinely value the trust our repeat customers place in us and regret that we let you down on this occasion. Best Wishes.

Tropical Sky からの回答

2025年6月10日

Thank you for your 5 star review and choosing to holiday with us again! We're delighted that your Thailand trip exceeded expectations with seamless transfers and perfectly located hotels. Your trust in booking a second holiday with us means everything, and we look forward to planning your next adventure.
If you have a moment, we'd be grateful for your vote in the British Travel Awards
https://britishtravelawards.com/btaform.php?nomLink=227
It only takes a minute and you could win a holiday! Best wishes

Tropical Sky からの回答

2025年5月27日

Thank you so much for your wonderful 5 star review! We're thrilled that Mark provided such excellent service and made your St. Lucia trip planning seamless. We can't wait to help you plan your next adventure and hope that you follow us on Instagram@Tropicalsky and Facebook@tropicalsky for travel inspiration, updates and offers.
Best wishes

Tropical Sky からの回答

2025年5月27日

Thank you for this fantastic 5 star review! We're delighted that our team provided you with expert advice and comprehensive support throughout your booking process. It's wonderful to hear that our follow-up calls and detailed itinerary made such a positive impact. We're excited to help you plan your next getaway! We hope that you follow us on Instagram@tropicalsky and Facebook@tropicalsky for travel inspiration, offers and updates. Best wishes.

Tropical Sky からの回答

2025年5月20日

Thank you for your lovely 5 star review. We're thrilled to hear Mark provided such excellent service in finding you the perfect holiday options.
We value your feedback and look forward to assisting with your future travel plans.
Best Wishes.

Tropical Sky からの回答

2025年5月15日

Thank you for your 5 star review and wonderful feedback! We're delighted that we could make your ruby wedding celebration special. It's wonderful to hear you found everything well-organised and worry-free. Your recommendation means the world to us, and we look forward to welcoming you back for your next holiday. Congratulations on your milestone anniversary and thank you for choosing Tropical Sky!

Tropical Sky からの回答

2025年5月8日

While we generally avoid discussing legal matters in public forums, we feel it's important to clarify certain facts in response to misleading comments and reviews.

Tropical Sky has built a strong reputation over the past 20 years for delivering high-quality holidays and providing fair, timely responses to genuine customer issues.
In this case, we advised against travel to your chosen hotel due to the resort’s imminent closure, and alternative arrangements were offered. Despite clear communication, you ignored our advice. Allegations that we failed in our duty of care were rejected by the Judge. The matter was resolved through the appropriate legal process, resulting in a significantly lower award than you originally sought. We welcomed the court’s decision and are satisfied with the outcome.

We remain committed to delivering exceptional travel experiences, as reflected in the positive feedback from thousands of customers who continue to trust us with their holidays.

We wish you all the best in securing your future holidays elsewhere.

Tropical Sky からの回答

2025年5月8日

Thank you for sharing your wonderful experience with us! We're delighted to hear that your second holiday with Tropical Sky exceeded all your expectations.
It's particularly rewarding to know that the hotel met your needs and that the private transfers made travelling with your children so much more convenient. These details matter tremendously, and we're pleased they enhanced your family holiday.
Your continued trust in Tropical Sky means the world to us, and we're already looking forward to helping you plan next year's getaway! Best Wishes from all at Tropical Sky.