Trunk Logistics レビュー 

Trunk Logistics からの回答

2025年12月10日

Thank you so much for taking the time to share your wonderful review. We’re delighted to hear that both our office and removal teams made your move smooth, efficient and stress-free. It’s great to know the packing team’s care and hard work helped make the process easier for you, including the support with your storage unit.

Your recommendation means a great deal to us, and we’d be honoured to help you again with any future moves. Thank you for choosing Trunk and for your kind words!

Trunk Logistics からの回答

2025年12月8日

Thank you for sharing your wonderful experience! We’re so glad to hear that you felt supported throughout the entire process and that our team’s friendliness and clear communication made a difference. We truly appreciate your recommendation.

Trunk Logistics からの回答

2025年12月8日

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet expectations, and we sincerely apologise for the stress caused on what is already a demanding day.

To clarify, while Trunk Logistics is the company you booked with, we do at times allocate work to trusted teams who operate with their own transport but carry out moves on behalf of Trunk Logistics. This allows us to provide coverage and flexibility for our customers, but we understand that it can be concerning if this isn’t fully understood beforehand. We will review how we communicate this to ensure it is clearer going forward.

Regarding your comment about communication with the team on the day, we appreciate that clear communication is important during a move. Some of our crews include experienced workers whose first language may not be English, but this does not affect their professionalism or ability to carry out the job to the high standards we expect. We value all of our staff equally, and we are confident in their skills and the quality of their work. That said, we are sorry if any language barrier made the day feel more stressful for you.

We are also very sorry that one of your items has not yet been located. Our Customer Services team did reply to your initial enquiry and advised that we would be thoroughly checking with all staff involved to trace its whereabouts. These checks do take time to complete properly, but please be assured that we are still actively working on this.

If, after all investigations are completed, the item cannot be found, the next step in our policy is for you to make a claim through the extended liability cover you selected for your move. Our team will guide you through this process if it becomes necessary.

We truly regret that your experience fell short of the standards we aim to deliver and appreciate your patience while our enquiries are ongoing. If you would like to discuss anything further, please feel free to contact our Customer Services team directly so we can assist you.

Trunk Logistics からの回答

2025年12月8日

Thank you so much for your wonderful review Rob! We’re delighted to hear that Simon and Jay made your move a great experience. We’ll be sure to pass on your kind words. If you need anything in the future, we’re always happy to help!

Trunk Logistics からの回答

2025年12月8日

Thank you for taking the time to leave such a lovely review Colin! We’re so pleased to hear that Dan, Kaz, and Jack made a great team and handled your items with care. We’ll make sure they hear your kind words. Best wishes in your new home.

Trunk Logistics からの回答

2025年12月8日

Thank you for your great review Tony! We’re delighted to hear that Matt and Christi were timely and professional, and that everything went smoothly. We really appreciate your recommendation of Trunk Logistics. If you ever need a hand with another move, we’ll be more than happy to help!

Trunk Logistics からの回答

2025年12月8日

Thank you so much for your kind review Tina! We’re really glad to hear our team helped make the day run smoothly for you. We’ll be sure to pass your feedback on to them—they’ll really appreciate it. If you need anything in the future, we’re always here to help!

Trunk Logistics からの回答

2025年12月4日

Thank you so much for the fantastic review! We’re thrilled to hear that Jay and Simon delivered brilliant service once again. It means a lot that you returned to us and even recommended us to friends — we’re delighted they were happy too.

If you ever need anything in the future, we’ll be here and happy to help!

Trunk Logistics からの回答

2025年12月2日

Thanks for your 5* review Josie, it's very much appreciated. Wishing you all the best in your new home.

Trunk Logistics からの回答

2025年12月1日

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with us was not a positive one, and we sincerely apologise for any disappointment caused.
We understand how frustrating it must have been to encounter issues during your move, especially regarding the behaviour of the crew and the damage to your lamp. This is certainly not the level of service we aim to provide. We pride ourselves on delivering good customer service, and we genuinely appreciate feedback that helps us improve.
Our Customer Services team sent a follow-up email to you on 16th October to check that everything had gone smoothly but we did not hear back from you at that time. With regard to the damaged lamp, we could have addressed this much closer to your move date on 3rd October, and we are unsure why it has only been brought to our attention two months later. Unfortunately, accidents can happen, but we do offer extended liability to help customers in situations like this when we are informed within the timescale policies.
Once again, we are sorry that your experience fell short of expectations. Thank you for bringing these matters to our attention.
Kind regards,

Trunk Logistics からの回答

2025年12月2日

Thank you so much for choosing Trunk for your house move once again and for taking the time to share your experience!

We’re delighted to hear that Matt and Luke made the day smooth with their professionalism, efficiency, and friendly approach. We’ll be sure to pass your kind words along to them.

We’re very sorry about the inconvenience caused by the van breakdown. While unexpected issues can happen, we understand it can be frustrating, and we appreciate your patience and understanding on the day.

Thank you again for your trust and for your generous feedback. We’re glad to have been part of your move and hope to assist you again in the future — hopefully with a completely trouble-free experience next time!

Trunk Logistics からの回答

2025年12月2日

Thank you so much for taking the time to share such a thoughtful and detailed review Vanessa.

We’re delighted to hear that your experience with Trunk Logistics was smooth from start to finish. It’s great to know that the video consultation helped make planning easier and that Pat was able to support you while your moving date was still up in the air. We always aim to be as flexible and accommodating as possible during what can be a stressful time.

We’ll also be sure to pass your kind words on to Kieran and Dan. We’re proud of how professional, friendly, and efficient our team is, and it’s wonderful to hear they helped make your moving day straightforward and well-organised.

Thank you again for choosing Trunk Logistics and for recommending us. We’re thrilled to have been part of your move and wish you all the best settling into your new home!

Trunk Logistics からの回答

2025年11月28日

Thank you so much for your fantastic review! Having moved many times, your praise truly means a lot to us. We’re delighted to hear that everything—from the initial quote to moving day—felt professional and seamless.

Daniel and Wayne will be thrilled to know their friendliness, professionalism, and good humour made such a positive difference throughout your move.

We really appreciate your recommendation and are grateful you chose our team. Wishing you all the best in your new home!

Trunk Logistics からの回答

2025年11月28日

Thank you so much for your wonderful review Kalyan! We're delighted to hear that you found our service fast, efficient, and affordable. It means a lot to know you'd choose us again in the future.

We truly appreciate your support and look forward to helping you whenever you need us next!

Trunk Logistics からの回答

2025年11月28日

Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that our office staff and removal team helped make your moving day smoother despite the awful weather and the late key handover. The team will be thrilled to know their hard work, positive attitude, and professionalism made a real difference.

We’re also glad to hear you found our pricing competitive. It was our pleasure to support you through such a big day, and we truly appreciate your kind words.

Thank you again for choosing us, and we wish you all the best in your new home!

Trunk Logistics からの回答

2025年11月25日

Thank you so much for your amazing review Daria! We’re delighted to hear that Conor and Jack made your experience such a positive one. Knowing they were prompt, professional, and a pleasure to work with means a lot to us.

Your 1000/10 made our day — thank you! If you ever need a hand again, we’ll be more than happy to help.

Trunk Logistics からの回答

2025年11月25日

Thank you so much for your wonderful review! We’re thrilled to hear that Amin, Kai, Mark, and the rest of the team provided prompt, efficient service and took great care of your belongings. We truly appreciate your recommendation and are grateful you chose Trunk Logistics for your move. If you ever need us again, we’ll be here to help!

Trunk Logistics からの回答

2025年11月20日

Thank you for taking the time to share your experience Christine! We’re delighted to hear that Mike, Amin, Kayne, and Brad provided efficient, courteous, and considerate service. Even with the challenging weather, we’re glad the move went smoothly for you.

We truly appreciate your kind words and your trust in our team. Thank you again, and we wish you all the best in your new home!

Trunk Logistics からの回答

2025年11月20日

Thank you so much for your wonderful review Michael! We’re thrilled to hear that the team made such a strong impression.

Moving a 6-bedroom home and garden is no small task, and we’re glad we could make the process stress-free and timely for you. We truly appreciate your recommendation and your trust in us.

Thank you again, and we wish you all the best settling into your new home!

Trunk Logistics からの回答

2025年11月18日

Thank you for your lovely review! We're delighted to hear that the team were so helpful during your move and made the whole process easier for you. It’s great to know nothing was too much trouble for the team. We truly appreciate your recommendation and would be more than happy to help you again in the future!