Avoid like the absolute plague
I thought it easier to just copy and paste my email to them.
1. I booked for 8am. YOU told me the cleaner would be in touch to arrange the arrival time AFTER I made the booking, WHY give people the option to book a time if you're not going to adhere to it. NOT ONLY did the cleaner NOT get in touch with me and I had to reach out to them LESS than 24 hours before the scheduled start, AND they wanted to COME AT 5PM?! I was happy to offer them a slightly later start at 9, 10am for example, BUT 5 PM?! ARE YOU SERIOUS?! I had to move my whole day around - gardeners, the carpet cleaner (which I couldn't change last minute and your cleaner had to remove their shoes and walk on my professionally cleaned carpet because YOU don't know how to keep a paid appointment). This also means I had to clean my own ceiling fans before your cleaner arrived so they didnt dirty my clean carpets, a task I PAID YOU TO DO.
2. I told you at least TWICE via email NOT to do ALL the rooms and gave you FULL DETAILS of which rooms to do as also detailed on YOUR OWN checklist and I cross checked this with my own checklist from our real estate agent so I could complete everything that wasn't included myself, which I did hours before your cleaner arrived).
I also texted this instruction to the cleaner the morning of, along with other detailed instructions and THEY STILL CLEANED THOSE ROOMS. Furthermore, you TRY TO SCAM MONEY OUT OF ME FOR IT. As previously provided to you, I have legally passing evidence of my instructions to you to ONLY do what's on the checklist. To message me at MIDNIGHT on a Sunday demanding more money for something I instructed multiple times not to be done is something I will not be letting go of.
3. The rental agent came back to me yesterday and told me the following was missed - THESE ARE ALL BASIC REQUIREMENTS TO BE COVERED IN A BOND CLEAN AND ARE ON YOUR CHECKLIST THEREFORE YOU DID NOT FULFIL THE YOUR CONTRACTED SERVICES:
- Exhaust fan covers were not washed, only dusted
- Windows internally were not cleaned
- The toilets were not properly cleaned, there is still build up in the bottom of both
- You have broken the toilet seat to the main bathroom. I lived there for 8 years - I can assure you that the toilet was used daily and the seat was NOT broken in the decade we lived there.
So basically this is where I'm at. After failing to adhere to our agreed booking time that I made TWO WEEKS ago, arriving 9 hours late, not completing the tasks in full, causing damage to the property, failing to adhere to basic instructions and attempting to scam more money out of me for tasks I clearly instructed you NOT to do AND walking on our professionally cleaned carpet, I will ask ONE time for a full refund for failing to adhere to contract services, times and instructions.
I paid via Klarna and raised a dispute through them and a month later got my money back. If you are unfortunate enough to hire these people and you have used Klarna, do just this and you will get your money back. Also, the more of us that report them to consumer affairs, the news and share on our social media, the more likely they are to get taken down and can no longer scam hard working Australians in this fashion.