Tutors And Exams レビュー 

Awful company. The communications have been dire, clearly do not learn lessons from previous people's experiences judging by reviews on here.

We had a data breach of another person's name and email within our email.

I have lodged a complaint but they couldn't care less.

What company implements a new portal (twice) during exam season that is not fit for purpose? Crazy!

Happy to take your money very quickly but they need better training for staff who can actually support and action customer queries.

We had to shift the centre from Dubai to London on the last day and notwithstanding the challenges, Ruth, Leah and T&E Romford team managed the process well and helped completing Darsh’s 8 exams well without hassles.
Special Thanks to Ruth, Leah & the team. Cheers

avoid at a;; cost avoid they have withdrawn my daughter who has a disability from exam because their approved tutor got the wrong date for coursework and now they wont let her submit even though exam board deadline is another two weeks away. Breach of contract and disability claim coming your away. Exam board are investigating them as had numerous complaints

Do not use them. Find instead a school that accepts private candidates. Basically they can't even ensure to scan all of the pages of your exam. This is what happened to me. Mock exams end of February, two of the three exams they did not send the examiner the full papers as they could not be bothered checking they scanned the papers in their entirety. Examiner seems to have just marked the papers without realising this. Mid April still waiting for them to scan and remark the papers correctly. Just don't take the risk of your papers not being sent to the examiners in their entirety. Find somewhere else.

Really bad experience with mitchim. It's January and I'm still trying to get my son's certificates. Don't answer calls, no response to emails, just the worst

UPDATE 15 January: we have just received by post the certificates of another candidate. So that's two confidentiality and data breaches from this organisation. Who knows who has our son's certificates. The summer exam sign-up deadline is coming up. Do not give these people your money or put your children in their hands.

Not sure where to begin with our terrible experience with Tutors and Exams Mitcham. Terrible exam halls, industrial units with no sound or heat insulation (big problem last summer in the heat), staffed by incredibly young and inexperienced people, unmanageably long queues added to an already anxious situation for candidates.

We originally signed up and paid for the Wimbledon centre, which then moved but we weren't alerted. Our son's results were sent through with another candidate's results visible (huge breach) and his certificates have now been lost. Just an abysmal experience from start to finish. Do avoid. Try local schools or any other option before going with this organisation.

Venue easily accessed, though I imagine at busier sittings it may be a bit chaotic with cars / drop offs but it was less than 10mins walk from the nearby shopping village so parents can nip for a coffee etc. Booking process smooth. Helpful and timely responses by email. Took a while to get hold of by phone around the application deadline but understandably a busy time. Attended an open day to check the venue out, staff were friendly and knowledgeable. Sat exams in Doncaster and had a positive experience. Have booked further exams since, and Access Arrangements team also super helpful and quick to sort everything out.

Terrible experience with staff in Mitcham. They take a long time to respond to my emails about exam entries, misread them twice and then refused to answer my queries.

I then rang the Cambridge International Education who clarified that the responsibility to help private candidates regarding their exam entries lies with Tutors and Exams.

I have taken my son to sit his examinations elsewhere as a result. They have dealt with my queries promptly and easily.

Tutors and Exams were unhelpful. I did not want to have to deal with their incompetence in what was already a stressful experience for parents with a child with special needs.

The staff at Tutors and exams, and Carmen in particular, are phenominal about getting information to you on time, dealing professionally and calmly with the students and communicating what the rules and options are. We wont go anywhere else even though we have to drive 5 hours to get there and pay for a guest house during exam season. Of course, as a parent you have ti do your own part. Make sure you check for deadlines and follow rules and use the links to the portal that they provide for all exam information. If you do that you wont have any issues

My son just sat his IGCSE Double Science with the Taunton exam centre, and I have to thank the team for all of their support and advice. My son is home educated, having deregistered him from Y10 in Feb this year, and I found myself suddenly having to research and book exams. The Access Arrangement team have been so helpful, answering my many questions about my son's AA and offering their advice. Nothing was too much trouble. My son sat a mock with them in September and recently sat the Science exam series. He's due to sit more exams in May '26.

From a parent's point of view, I have found them efficient, approachable and really professional. All of my enquiries have been dealt with promptly.

From my son's point of view, he found staff really welcoming, he was happy and Taunton managed to secure the same reader/scribe for all of his science exams, to give my son as much continuity as possible.

I highly recommend Taunton exam centre to any parent or student looking for a reliable and professionally run service.

My son is home educated and is sitting his IGCSE exams a couple of years early. He has never been into a school environment or sat in an exam hall. The process was made easy by using tutors and exams (st Neots) and the experience was very positive. He has now sat some.during the summer period and the November period. The staff have been helpful and kind and it was all very positive for him.

The communication and organisation of both tutors and exams in Doncaster and Birmingham were fantastic . I would highly recommend them to anybody. They are so helpful and make the whole exam experience relaxing..

My son sat all of his GCSEs/iGCSEs with Tutor and Exam in Taunton, and we had no issues at all. The whole team is friendly, professional, and incredibly supportive. The Access Arrangements Team was especially wonderful — they took the time to ensure everything was in place so my son could perform at his best without any extra stress.
The exam environment was calm and well-organised. We were so impressed with the care and communication throughout the whole process that he’ll be continuing there for his A-levels too.
I’d highly recommend Tutor and Exam Taunton to any parent or student looking for a supportive and well-run exam centre.

My son is home educated and we have been using Taunton Tutors and Exams for all his GCSE examinations. Last week, four days before he was due to sit his IGCSE biology exam paper 1, he had an unfortunate accident resulting in him unable to write sufficiently . On the Friday morning before the Monday exam, I phoned the AA Taunton Tutors and Exams team and explained the situation. The access and arrangements team worked very hard, at very short notice to provide everything that was needed so my son could still sit his exam on the Monday morning. Their quick actions and compassion was such a comfort at a very distressing time. I would highly recommend them to anyone looking for an exam centre.

Really really really really bad customer service, they ignore the phone, don’t reply to messages and when they do your left in the dark. They treat you so poorly I ended up going to my bank to claw my money back avoid at all cost. If you do use be sure to use a credit card so you can get your money back when it goes wrong.

Wrong exam provided, took 20 min of stress to correct. Rude staff.
Ignored all JCQ processes when we complained, and refused to provide any data according to SAR. Had to file formal complaints. Avoid at all cost

Unfortunately I cannot recommend Tutors and Exams to anyone. As a private tutor, I work with homeschooled children, and T&E have badly let down several of my tutees this year. In one case, an exam started extremely late and no map was provided for an exam that required a map. In other cases, exam rooms were noisy and uncomfortable, and it seemed to take a long time for exam results to be communicated.

This is not a professional organisation - they have one job, and they do not do it. Do not use.

Our experience with Tutors & Exams has been extremely disappointing and distressing.
My son sat his Edexcel International A Level Mathematics exams at the Mitcham centre in Summer 2025. Despite full payment and timely registration for all modules, the centre failed to cash in his results. This meant that UCAS did not show his final grade on results day, which should have been an A* instead of a B — costing him the chance to apply through Clearing, as no universities could see his correct results in time.
We only found out about the missing cash-in after results day, and were then asked to pay a late cash-in fee to fix the error — despite the mistake being entirely the centre’s fault. Even after the grade was eventually updated, the damage was already done, and my son missed out on valuable university opportunities.
I raised a formal complaint in August 2025, received a generic apology, and was told the issue was being escalated to senior management. As of October, I have still not received a proper explanation, refund, or meaningful resolution — just repeated delays and vague apologies.
This mistake had a serious impact not just on my son’s education but also on his mental wellbeing during an already high-pressure time. I expected better from an organisation that handles such a critical part of students’ academic futures.
If you are considering using Tutors & Exams, especially for something as important as A Levels, I would urge you to think carefully. Administrative errors here can have real and lasting consequences, and accountability seems very limited once your fees have been paid.

Having used this company for my daughter's IGCSEs this year. Their communication leaves a great deal to be desired. They are most impossible to get hold of by phone. They don't, often, answer emails. Their organisation when running exams is not great. I am definitely going to review my options for her next set of exams and if there is an alternative I will use them instead.

If I could give no stars, I would! Have been trying to get hold of someone on the phone for a week now. Attempted calling at different times of the day but the phone is never answered, I sit listening to music for 50 minutes each time and just get disconnected. Information about the fees, etc on the website is out of date and the only option you have is submit your application and pay the fee even if you are not sure what exactly you are paying for and what the process is. This is not something we go through on daily basis, so a bit of help would be much appreciated, but I guess speaking to a human over the phone is too much to ask...