Alice is an amazing customer service rep. Treated me fast, friendly and gave me a bonus when I made an error depositing and I didn’t get my bonus she added it as a gesture of goodwill. I will stick wi... もっと見る
企業が回答しました
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The customer support I received from Madalina was quick and simple, obviously she has to make sure I was the account holder but it took less than a minute. Even though my query was regarding my Free s... もっと見る
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I spoke with a friendly lovely ladies called Josie David who promptly answered my query and even thou I didn't put a code in on a promotion she kindly manually credited it for me
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Li6ahh..........stay away! i won 2500 on free spins and a deposit. Ive sent every form of ID requested several times over and now am being ignored. Absolutety terrible customer service and apparantly... もっと見る
企業が回答しました
企業情報
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Join your two favourite gals at Two Fat Ladies Bingo for the best online bingo in the UK! You’ll find the best online bingo, games, bonuses & more!
連絡先
Europort Avenue, GX11 1AA, Gibraltar, 英国
- www.twofatladies.co.uk
重要なお知らせ
4.4
優良
55件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Catalina E chat.
This money I won came at an extrodinarly fortunate time in my life. And I'd like to thank Ms Catalina E for my experience of this site and helping me through the process of receiving this gift more smoothly and professionally. Love this site, will be back.
However. I haven't received payment as suggested, would be iminate. After several weeks of providing all the information they requested over £3k being withheld and they've blocked me from their site..?????
2024年7月9日
自発的なレビュー
Two Fat Ladies からの回答
Hello Gordon,
Thank you very much for taking the time to share your thoughts on your recent experience. We're sorry to hear that progress in your case was slower than anticipated.
In limited circumstances, withdrawals may be delayed, for example in instances where regulatory checks are required. We would like to apologize for any discomfort the verification process may have inflicted. As a responsible and reputable company in our line of business, we must conduct regulatory checks to verify our customers' details at different stages of their journey with us.
We are more than happy to review your case and work diligently towards a timely resolution. We have reached out privately to collect the necessary information.
Kind regards,
TwoFatLadies Team
Two Fat Ladies からの回答
Hi Mark,
We want to take a moment to thank you for your amazing review! It's great to know that our team's commitment and effort have resonated with you.
Thank you once again for your kind words. We can't wait to welcome you back to our website for an array of exciting games and incredible prizes!
Kind regards,
TwoFatLadies Team
stay away
Li6ahh..........stay away! i won 2500 on free spins and a deposit. Ive sent every form of ID requested several times over and now am being ignored. Absolutety terrible customer service and apparantly theives aswell...if i wanted to deposit more they would ABSOLUTELY take it....but getting it paid out would be a different matter!!! Which body do i complain about it to please does anyone know...as they have given me no answer and its been three weeks now since my win!
2024年6月13日
自発的なレビュー
Two Fat Ladies からの回答
Hello Lisa,
We're sorry if your experience on our website was anything less than excellent.
As a responsible operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their journey with us.
These checks involve requesting certain documents that must meet both our internal standards and regulatory requirements. While we recognize the potential for disruption, maintaining these standards is essential in creating a safe and fair gaming environment.
We are eager to review your case and work diligently towards a timely resolution. We have reached out to you privately for details.
Kind regards,
TwoFatLadies Team
Miranda I think the ladies name was was…
Miranda I think the ladies name was was very helpful
2024年6月9日
自発的なレビュー
Two Fat Ladies からの回答
Hello,
Thank you for taking the time to share your feedback with us. It's wonderful to hear that our team's hard work is appreciated.
We hope to continue to surprise you with more thrilling games and chances to win. Thank you for choosing to play on our website!
Kind regards,
TwoFatLadies Team
Very helpful and solved by the lovely…
Very helpful and solved by the lovely madelina. X
2024年5月18日
自発的なレビュー
Two Fat Ladies からの回答
Hello Dawn,
Thank you so much for your wonderful feedback. It's always great to hear from satisfied customers.
We hope you will continue to enjoy what our website has to offer. Thank you for choosing us as your gaming destination.
Kind regards,
TwoFatLadies Team
Two Fat Ladies からの回答
Hello Kelly,
We apologize for any inconvenience you may have experienced on our website.
As reputable operators in the industry, we are obliged to perform regulatory checks at different points of our customers' interactions with us, which may sometimes impact withdrawal timeframes.
We are eager to review your case and work diligently towards a swift resolution. We have reached out to you privately to collect the necessary information.
Kind regards,
The TwoFatLadies Team
Madelina was most helpful when I’d not…
Madelina was most helpful when I’d not received my promotion she manually added them in no time at all.
Thanks
2024年3月4日
自発的なレビュー
Two Fat Ladies からの回答
Hi there,
We appreciate your kind words, and we thank you for taking the time to share your feedback with us.
It's always wonderful to hear when our team's hard work and dedication is noticed, as we constantly strive to provide our players with the best possible experience.
Thank you for choosing our website. We hope that you'll have many exciting and rewarding experiences with us in the future.
Kind regards,
TwoFatLadies Team
Joined a week ago
Joined a week ago. Won and tried to withdraw. Sent all my documentation and its still not good enough. I can put money in put can't take it out. Very unfair. And not a very good customer service as they keep saying. We are sorry hopefully its sorted soon. How much documentation do you have to send. Awful I just want the money I won
2024年2月26日
自発的なレビュー
Two Fat Ladies からの回答
Hello Katie!
We apologize for any inconvenience our verification process may have caused you.
As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details.
Thank you for your understanding and cooperation.
Warm Regards,
The TwoFatLadies team!
Had a problem with one of the games and…
Had a problem with one of the games and Alina P sorted it for me. They were polite and very helpful.
2024年2月5日
自発的なレビュー
Two Fat Ladies からの回答
Hello Leanne,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you had an amazing interaction with one of our agents!
At Two Fat Ladies, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you.
Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
The TwoFatLadies team!
Bonus issue
Elena onthe chat function was extremely helpful. Good website to play on.
2024年1月31日
自発的なレビュー
Two Fat Ladies からの回答
Dear Hannah,
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Two Fat Ladies. We are delighted to hear that you had a great time with us!
We take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience.
Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing us as your gaming destination.
Best regards,
The TwoFatLadies team!
I made a withdrawal request of £2,500…
I made a withdrawal request of £2,500 18days ago. I was asked to send in every type of identification and selfies photos of cards etc. I have done so... the 1 card that expired in Nov 23 has been destroyed so I can't take a photo of that. They want me to get a letter from my bank to prove its expired even though you have to put the expiry date when you add your card so they know its expired and the new card that I added has the start date of Nov 23 .. its absolutely ridiculous. They didn't want all of this when my withdrawals have been of a smaller value and didn't mind taking my money to play... they are not replying to any of my emails. And its starting to make me worry. I am a 74year old woman.. and I feel like I'm being taken advantage of and its not professional on there part at all.... I dont no what else to do
2024年1月6日
自発的なレビュー
Two Fat Ladies からの回答
Hi and nice to meet you Lella!
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
The TwoFatLadies team!
The customer support I received from…
The customer support I received from Madalina was quick and simple, obviously she has to make sure I was the account holder but it took less than a minute. Even though my query was regarding my Free spin bonus text I had gotten that day I was told it had expired but Madalina activated it again. I normally struggle when contacting customer support on websites.. with constant repeating myself and waiting for them to sort this and that but I highly recommend trying to get Madalina if you can AAA++++
2024年1月6日
自発的なレビュー
Two Fat Ladies からの回答
Hello Abbie,
We wanted to take a moment to thank you for your amazing review of our services. It's always great to hear from happy customers, and we are thrilled that you enjoy your experience with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work.
We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.
Thanks again for your review!
Best regards,
The TwoFatLadies team!
madalina messaged to say i won a prize…
madalina messaged to say i won a prize thankyou
2024年1月2日
自発的なレビュー
Two Fat Ladies からの回答
Hello and nice to meet you, Sarah!
First of all, thank you from the bottom of our hearts for taking the time to leave us such a nice review.
We always strive to provide the best online bingo services either with the games we provide or with the support we offer.
You feedback means the world to us and we are glad that we were able to hit the mark with you!
Once again thank you for contacting us and congratulations on your prize!
Kind Regards,
The TwoFatLadies team!
Great assistance from madalina.
2023年12月31日
自発的なレビュー
Two Fat Ladies からの回答
Dear Josh,
I wanted to take a moment to express my gratitude for your recent review left on our website. We are so glad to hear that you had an enjoyable experience with us!
Our team works hard to ensure that our players have a great time while playing our games or interacting with our beautiful customer care department, and your positive feedback is truly appreciated.
Thank you again for your review, and we hope to see you back at Wink Bingo soon for even more exciting games and prizes!
Best regards,
The TwoFatLadies team!
Can't win a penny on this this site…
Can't win a penny on this this site thought I would give it a go absolutely grap wasted about 200.pounds once bitten twice shy.
2023年12月12日
自発的なレビュー
Two Fat Ladies からの回答
Hello Robert,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown.
Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits.
We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
The TwoFatLadies team!
DO NOT USE THIS SITE!!
DO NOT USE THIS SITE!!
Made a Withdrawal request on 25/11/23 sent all relevant documents for approval! Lots of backwards and forwards! Was told yesterday all documents are now approved and would receive an email shortly….did I receive an email? NOPE. Chats are slow haven’t a clue what’s going on either. Considering legal action to retrieve my £2000!!!!!!
2023年11月25日
自発的なレビュー
Two Fat Ladies からの回答
Hello and nice to meet you, Laura!
We apologize for any inconvenience our verification process may have caused you.
As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements.
This allows us to maintain a safe and fair gaming environment for all our customers.
Even though we are sure that this situation has been solved by now, we have reached out to you in private for more information regarding this matter!
Kind Regards,
The TwoFatLadies team!
This site is absolutely disgusting
This site is absolutely disgusting. I deposited £100 with consent and they have took £100 out my bank without consent. My bank is saying it is fraud & will be taking legal advice.
2023年10月17日
自発的なレビュー
Two Fat Ladies からの回答
Hello and nice to meet you, Jenna!
We are sorry to hear you had a very unpleasant experience with our services.
I want to assure you that we do not double charge our members, as fairness and transparency is what we proud ourselves with and we hope that this issue was solved as of now.
However, as we take this very seriously, we also reached out to you in private for more information to look at this matter further.
We hope to hear from you soon!
Kind Regards,
The TwoFatLadies team!
If you like a slots site with rigged…
If you like a slots site with rigged games that pay out as little as possible if you actually manage to get a win this is the site for you, a company that gets fined for stuff n then rigs there's slots to gain all that money back says it all about the company you actually run
2023年10月8日
自発的なレビュー
Two Fat Ladies からの回答
Dear Reviewer,
Thank you for taking the time to review Two Fat Ladies Bingo. We're sorry to hear of your recent experience.
We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. We are confident that our games work as they should with no technical errors. If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation.
If you would like us to investigate anything for you, or if you would like to discuss this further, please contact our support team at help@bingosupport.org and include full details of your concerns.
Best Regards,
Loyalty Team at Two Fat Ladies Bingo
Joined spent £30 and had about 40 spins…
Joined spent £30 and had about 40 spins total winnings 7.12 what a joke will not be back
2023年9月16日
自発的なレビュー
Two Fat Ladies からの回答
Hello, and nice to meet you Deborah!
We are sorry to hear that your experience on our site hasn't been as enjoyable as you'd hoped. We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Kind Regards,
The TwoFatLadies team!
Absolute joke won 2500 and wont allow…
Absolute joke won 2500 and wont allow me to withdraw emailed for the last 4 weeks and used live chat completely send u the same email over and over again saying email cant be verified user name beckeroo1924 this is a joke live with parents sent bank statement not proof of address sent tv licence sent pdfs goverment id sent phone bill apparantly not proof or address i am taking this to the ombussman
2023年7月7日
自発的なレビュー
Two Fat Ladies からの回答
Hi Riley,
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
Twofatladies
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