The staff member who served us at the Poole branch, Ty, did a great job. He used his sense of humour to make the process feel very easy. The vehicles did the job well and the prices seemed very reas... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... もっと見る
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Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff wer... もっと見る
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I booked a Luton van online to move house - very easy to do. Despite feeling a little concerned that i wouldn’t get the exact vehicle I booked, I decided to trust the process. When I collected the v... もっと見る
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企業情報
U-Drive | Car, Van, Minibus & Truck Hire について
当該企業による記述
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
連絡先
Fancy Road, BH12 4QH, Poole, 英国
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4.6
優良
6158件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good staff, vehicles and prices!
The staff member who served us at the Poole branch, Ty, did a great job. He used his sense of humour to make the process feel very easy. The vehicles did the job well and the prices seemed very reasonable.
2026年8月11日
自発的なレビュー
Arrived at 0830 was 4th in the queue
Arrived at 0830 was 4th in the queue. One member of staff on duty !
He was doing his very best but for a Saturday just not good enough.
2026年8月8日
自発的なレビュー
Excellent will use again
2026年7月24日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Good Afternoon,
Thank you for your great 5* review, we hope to welcome you back again soon.
Kind regards,
U-Drive Customer Service
The customer service was brilliant and…
The customer service was brilliant and they were extremely helpful would definitely recommend them to someone else
2026年7月27日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Good Afternoon,
Thank you for your great 5* review, we hope to welcome you back again soon.
Kind regards,
U-Drive Customer Service
Friendly staff very helpful polite…
Friendly staff very helpful polite always will to help with enquiries you may have easy to book would highly recommend to anyone needing to higher a vehicle excellent service all round
2026年7月23日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Good Afternoon,
Thank you for your great 5* review and your recommendations. We hope to welcome you back again soon.
Kind regards,
U-Drive Customer Service
All was good
All was good, no issues with collection/return, stuff are friendly and helpful
2026年7月17日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Good Afternoon,
Thank you for your great 5* review. We appreciate your feedback and hope to welcome you back again soon.
Kind Regards,
U-Drive Vehicle Hire.
Great experience, wonderful and friendly staff
I had a fantastic experience with the Southampton U Van Drive and would highly recommend them. The whole team was friendly, professional and incredibly helpful from start to finish.
Kayleigh was absolutely lovely and provided excellent customer service. She was welcoming, understanding and made the whole process smooth for me.
I was running late both when picking up and returning the van, but I called ahead to let them know and the team were very accommodating and understanding. Their flexibility and excellent communication were greatly appreciated.
The van was in great condition and the overall service was top notch. I will definitely be using U Van Drive again in the future and wouldn't hesitate to recommend them to others.
Thank you to Kayleigh and the rest of the wonderful team for such a positive experience!
2026年5月27日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Good Morning,
Thank you so much for your amazing review for our Southampton branch. We really appreciate your feedback and will make sure to pass on your kind words to Kayleigh and her team.
We hope to welcome you back very soon.
Kind Regards,
U-Drive Customer Service
A brilliant team
A brilliant team - really friendly and so helpful. The Luton van was perfect and our total experience with the Cardiff team couldn’t have been better. So efficient. I will definitely use again.
2026年5月29日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Roger,
Thank you very much for your great 5* review, we really appreciate your feedback. We will make sure to pass your kind words on to our team in Cardiff.
Kind Regards,
U-Drive Vehicle Hire
I was late collecting the car due to…
I was late collecting the car due to Trafic and they kindly waited for me. Then on drop off, it was flexible and I got a refund (hopefully) as I did not need all the days booked. The car was clean, a bit dented, but all the pics covered the previous damage and was concise. Thank you U Drive Terri
2026年5月7日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Terri,
Thanks so much for your lovely review!
We’re really pleased to hear everything worked smoothly for you, from collection through to drop-off, and that the flexibility helped make things easier. It’s great to know the vehicle met your needs and that the process felt clear and straightforward.
We really appreciate you choosing U Drive and hope to see you again in the future!
Kind Regards,
U-Drive Vehicle Hire
Ty was beyond amazing
Ty was beyond amazing, we started loosing faith in finding a van on the same day but we found it in Ty. He's the man with all the knowledge and Tys customer service skills are beyond anything I've ever seen. I will be using U drive again because of this experience with Ty.
2026年5月19日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Vickie,
Thanks so much for your amazing review!
We’re really glad Ty was able to turn things around for you and help you get sorted with a van on the same day. It’s great to hear how much you appreciated his knowledge and customer service — we’ll make sure he sees your kind words.
We really appreciate your support and look forward to helping you again in the future!
Kind Regards,
U-Drive Customer Service
Dangerous driving by a U-Drive highway…
Dangerous driving by a U-Drive highway maintenance truck driver. The vehicle was driving aggressively and recklessly on the road, swerving dangerously. If you see this truck from a distance, it’s best to stay well away for your own safety.
2026年5月16日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hello Derek,
Thank you for bringing this to our attention. We take safety concerns very seriously.
However, we would like to clarify that we are a self‑drive hire company, meaning our vehicles are rented out to customers and are not driven or controlled by our staff during the hire period.
If you witnessed dangerous or reckless driving, we strongly recommend reporting the incident to the police. This allows the appropriate authorities to investigate and take action where necessary.
If you are able to share further details with us directly, we will also review the matter internally in line with our terms of hire.
Kind regards,
U-Drive Customer Service
Ty really helped me out sourcing me a…
Ty really helped me out sourcing me a van ready within 15 minutes after being let down by Enterprise. His service was amazing.
2026年5月13日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Rob,
Thanks so much for your great review!
We’re really pleased Ty was able to get you sorted with a van so quickly, and that you were happy with the service. We’ll make sure your feedback is passed on to him!
Kind Regards,
U-Drive Customer Service
Van hire for house move
Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff were friendly, courteous and very efficient. Everything was explained clearly including what to do in the event of a breakdown or accident. Checking the van back in at the end of the hire period was also very smooth and the refund of the deposit was done within the specified time frame with no hassle.
Hire rates were very competitive and the large fleet of vehicles available at the Bristol branch meant there was no problem in getting the exact type of van we needed.
Overall very impressed and would happily use U-Drive again.
2026年5月2日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Steve,
Thank you for your great 5* review for our Bristol branch. We are please to hear that you had such a positive experience and will make sure to pass on your kind words to our team in Bristol.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
You don’t realise how Good these guys…
You don’t realise how Good these guys are until you rent from Enterprise. Brilliant service and seamless customer experience
2026年5月1日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Alanie,
Thank you for your amazing 5* review, we are glad that you had such a positive experience at our Poole branch.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
The mini bus was easy to drive with…
The mini bus was easy to drive with excellent driver assist features such as reversing cameras and mirror safe to change lane indicators.
Quick and effective staff. Vehicles checked in a systematic way. Full tank on collection was a real bonus.
2026年4月24日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Melanie,
Thank you for your 5* review for our Southampton branch. We are pleased you had such a great experience and will ensure to pass on your kind words to our team.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
I was massively impressed with the ease…
I was massively impressed with the ease of the website then the customer service during the period has i had issues my end. Then when I collected the vehicle Ty from poole depot was brilliant.
2026年4月20日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Steven,
Thank you for your kind words. It’s great to hear you had such a positive experience, from using our website through to the support from our team.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Vehicle Hire
Efficient and friendly
Kayleigh was friendly and efficient on collecting and returning the van we hired and so was the assistant who walked us around the van on the day of collection (Friday) at the Southampton branch. Very impressed!
2026年4月9日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Michelle,
Thank you for your fantastic review! We’re so glad to hear that Kayleigh made both the collection and return process smooth and efficient for you, and that our team member in Southampton provided a helpful and thorough handover on the day.
We’ll be sure to pass your kind words on to the team. We hope to see you again soon!
Kind Regards,
U-Drive Customer Service
Kayleigh was very helpful with…
Kayleigh was very helpful with suggesting EV charging stations to use and other questions I had as I had not used an EV before. Euan was very efficient and explained the terms to me well.
2026年4月13日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Good Morning,
Thank you for your lovely review!
We’re pleased to hear that Kayleigh was able to support you with EV charging and help make your first experience with an electric vehicle a smooth one. It’s great to know that Euan also provided clear and efficient service when explaining everything to you.
We’ll be sure to pass your kind words on to both of them. Thanks again for choosing us, and we hope to see you again soon!
Kind Regards,
U-Drive Customer Service
Best in town!
Always have what your looking for in a vehicle. Quick and friendly service. Cheapest deals ive found and very easy process. Highly recommend. 5*
2026年2月28日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Nat,
Thank you for your 5-star review! We're thrilled to hear you found everything you needed, enjoyed the quick and friendly service, and got a great deal. We really appreciate your recommendation and look forward to helping you again soon!
Kind Regards,
U-Drive Customer Service
Easy location to collect from and…
Easy location to collect from and customer service is good
2026年3月21日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for your 5-star review, Edward. We're glad to hear you found the location convenient and the customer service good. We appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
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