UK Spares レビュー 

I order a part on 2nd May 2025 online. The online transaction went through no problem. I contacted UK spare parts on the 12 May 2025 for an update. At this point I was told the part was not available and I would be refunded my money. The company did not have the courtesy to let me know.

First class customer service after wrong part ordered. Addressed and rectified within 2 days. Exemplary.

Charlie Pearce from UK Spares has been an absolute gem in what has been almost two months and so many nerves wasted on phone calls and emails, simply trying to get a quote for a damaged fridge door on a 6 months old fridge. I was sent from pillar to post over and over until I finally landed on the phone to UK Spares, and Charlie was not only sympathetic and took the time to understand the issue, but he was also very proactive and 100% reliable in his approach. He was the one person who got it sorted for me and in no time at all. He was reliable, managed my expectations, acted swiftly and was great with his communication. I have come across many service providers as part of a house move in recent months, and this is sadly really not the norm. Therefore, I believe Charlie sure deserves a raise AND a promotion for his excellent service, in which he demonstrated his skill of building trust with customers and dealing with issues promptly. Thank you, UK Spares, for sorting out my damaged fridge door.

I had a great experience with UK Spares, thanks to Charlie who went above and beyond to help me source and order a new oven door. He was extremely helpful throughout the process, especially when we ran into some delivery issues that were completely out of his control. Charlie handled everything with patience and professionalism—what a genuinely friendly and helpful guy. Fantastic customer service, highly recommend!

Pleasant helpful people who answer your call straight away and whose emails are clear.

Please be aware that when there's misunderstanding between your appliance manufacturer and UK Parts about the part number required, it will be YOU who has to pay your contractor an extra call out fee to fit the correct part when it arrives.

I needed a part that I didn’t know the number of, Charlie was really helpful and so were other members of the team that I dealt with. Just waiting for the part to be delivered, great customer service.

I phoned uk spares Re a replacement remote control for my log heater and was so pleased with the help I was given and the replacement cost which was very reasonable. Thanks to Charlie Pearce for going out of his way to find the product and email me to let me know all I needed to know. I received it a few days later. Great service on the phone and the time it took to send it out . Thankyou so much and I will be in touch if I need to in the future.

Still waiting for delivery but let see

I needed an oven seal for an older Stoves oven. Didn’t want to risk getting the wrong one from internet so contacted UK Spares. Once I got them the model number they knew straight away.
Excellent service and advice from Charlie and Sandy, would definitely use them again.
Really easy to fit as well. Bonus!!

Ordered a 1.5 length of data cable which would have weighed approx 300g and easily packed to small parcel size. At checkout was asked to call the company. Was quoted £17 for postage by ParcelForce - item only cost £16! I live in mainland UK. Refused to send by Royal Mail and even if tracked by RM would have cost under £10 for 24hr delivery. Beware the postage costs!!!

I paid for next day delivery Saturday and arrived on Monday. I asked for 50% refund & it was refused.

Order arrived in good time, but the 'small order fee' makes it an expensive site for spares.

This lot are the place Valor say to go to for spare parts. Still waiting for them to tell me which part I need to order for my Valor gas fire. Fortunately, I had also written to Valor and they gave me the relevant part number. Needless to say, I have ordered the part from another company, who were cheaper anyway.

Excellent service, dealt with Brandon who was very helpful and polite, my order came in 2 days. It is
my second time dealing with UK spares, can't recommend them highly enough.
Mr B Mulliner

What a great service, I rang Dimplex at Burnley to see if could help with a spare part for our Optyimist electric fire, They couldn’t but did pass me onto their HQ, They In turn passed me onto their approved supplier UKspares at Bristol, it was 16:00 on Thursday, they confirmed part and I ordered it, paid for it, UKspares explained they would try for Friday delivery but it might be Monday, after a couple of confirmation e mails, the part arrived Friday, well packed, correct item, Excellent top marks

When I moved into my flat, I found out that two of the electric radiators didn't work because the previous owners had managed to break the knobs that turn them on.

I looked at replacing both of the radiators, and it would have cost me around £600!

Fortunately, I found UK Spares and they sold replacement knobs for £8 each. I was therefore able to fix one of the radiators really cheaply.

Unfortunately, the other radiator must have been attacked with a pair of pliers because a replacement knob wasn't enough to fix it. I therefore sent UK spares a picture of the problem and within a couple of days I received an email telling me which part I needed to order. I easily ordered the part over the phone despite them not having it in stock, and was told I would receive it within 2 weeks. It arrived within 1 week!

I now have 2 fully working radiators for around a third of the price I would have had to pay to replace them.

Thank you UK Spares for your brilliant service!

Excellent service/delivery however the product broke the first day and has had to be "bodged" as needed appliance and spent over £15 on a small plastic knob and as charity can't warrant further delay & costs.

I'm really impressed - which hasn't happened much during lockdowns! - with UK Spares: initially Ben dealt quickly, efficiently with my order for a replacement Redring Boiling Unit but then when I succeeded in getting Redring to replace the faulty unit, Ben equally efficiently and promptly, with a friendly manner, dealt with me cancelling my order! All on a Monday morning, too!

I was recommended to uk spares for quick and efficient service and how right they were.
I ordered a transducer for my Duplex fire and by the following day it was delivered I cannot thank or praise them highly enough. Great Service.

I contacted UK Spares on what I thought was Mission Impossible. I needed an obscure part to fix our older model Creda shower and had drawn a blank everywhere else. Clive responded to my telephone call, checking system stocks and going to the warehouse to ensure the part was actually there! Suffice to say, great service and part gratefully received via post in the next couple of days.